HomeOnline CasinosSG Casino Review
SG Casino Review
Doesn't accept players from Virginia
No Deposit Bonus:
Not available
Deposit Bonus:
Not available
Find on Google
Payment methods
Show all (75)
  • Skrill
  • Neteller
  • Payz (ecoPayz)
  • Mastercard
  • VISA
  • Giropay
  • Przelewy24
  • Nordea
Withdrawal limits
 per month
$7,000
 per day
$500
Radibi N.V.
2023
> $1,000,000
OverviewBonusesUser reviews24Safety Index explainedDiscussion16Payment methods75
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SG Casino Review

In this review, SG Casino has undergone a detailed examination of its strengths and weaknesses by our team of independent casino reviewers using our casino review methodology. By looking into the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other various essential elements, our review team has identified the safety and fairness of the casino, evaluating whether it falls into the category of being safe and legit or damaging for players.

Based on their findings, we have calculated the casino's Safety Index, which is our score describing the safety and fairness of online casinos. The higher the Safety Index, the more likely you are to play and receive your winnings without any issues. SG Casino has a Very high Safety Index of 9.5, making it one of the most secure and fair online casinos on the web, based on our evaluation criteria. Continue reading our SG Casino review and learn more about this casino in order to determine whether or not it's the right one for you.

Is SG Casino fair and safe? Safety Index explained

Our process for establishing a casino's Safety Index involves a detailed methodology that considers the variables we've collected and analyzed during our review. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc.

In our review of SG Casino, we have looked closely into the Terms and Conditions of SG Casino and reviewed them. We did not come across any rules or clauses that we view as unfair or predatory. This is an encouraging sign, as any such rules could be held against players to defend (or held against players as a basis for) withholding their winnings.

Based on our estimates or gathered data, SG Casino is a very big online casino. It has a very low amount of restrained payouts in complaints from players, when we take its size into account (or has no player complaints listed). We factor in the number of complaints in proportion to the casino's size, recognizing that larger casinos tend to experience a higher volume of player complaints.

As far as we are aware, no relevant casino blacklists mention SG Casino. Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at.

On the whole, also considering other contributing factors in our assessment, SG Casino has achieved a Safety Index of 9.5, which is classified as Very high. This casino can be considered an amazing option for most players since it fosters fairness and honesty in their treatment of customers.

Note: As far as we are aware, SG Casino is interconnected with 10 other online casinos. Due to the link between these casinos, we included the characteristics of related casinos in the calculation of Safety Index of SG Casino. They resulted in a higher Safety Index than this casino would have without related casinos.

Terms and Conditions of SG Casino evaluated

Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. It's not uncommon to find clauses and rules in the Terms and Conditions of some casinos that we deem unfair or predatory, since they provide the casino with grounds to withhold player winnings under specific circumstances.

We did not find any unfair or predatory rules in the Terms and Conditions of SG Casino during our review.

Player complaints submitted about SG Casino

Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. Each casino's Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels.

We currently have 0 complaints directly about this casino in our database, as well as 3 complaints about other casinos related to it. Because of these complaints, we've given this casino 105 black points in total, out of which 105 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

SG Casino user feedback and reviews evaluated

At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. We determine the overall user feedback score based on the player feedback submitted to us. The score can range from Terrible to Excellent.

SG Casino has a Terrible User feedback score based on the 24 user reviews in our database. To view the casino's user reviews, navigate to the User reviews part of this page.

Note: Please note that user reviews may not accurately reflect the casino's quality. Certain casinos may submit fake reviews to improve their overall user feedback score. On the contrary, there may be unsatisfied players leaving numerous negative reviews to lower the casino’s score. We aim to filter these out and compute an impartial user feedback score; thus, for these reasons, the user reviews are not a part of the Safety Index calculation process.

Licenses and company data

SG Casino is owned by Rabidi N.V. and has estimated revenues exceeding $1,000,000 per year. This establishes it as a small to medium-sized online casino within the bounds of our categorization.

SG Casino has licenses from licensing organizations in the following countries or regions: Curaçao (Curaçao Antillephone N.V.), Comoros.

Payment methods, win and withdrawal limits

SG Casino supports 75 payment options. This includes: Skrill, Neteller, Payz (ecoPayz) , Mastercard, VISA, Giropay, Przelewy24, Nordea, Neosurf, Boleto Bancario, PostePay, Zimpler, Bitcoin (BTC), AstroPay, Western Union, CartaSi, SIRU, Transferencia bancaria local, Bank transfer, Santander, Flexepin, Skrill 1-Tap, Jeton, MiFinity, MuchBetter, SticPay, eZeeWallet, Litecoin (LTC), Tether (USDT), Bitcoin Cash (BCH), Dai (DAI), USD Coin (USDC), Ripple (XRP), Ethereum (ETH), Pay4Fun, PIX, Klarna, Rapid Transfer, Loterias Caixa, INOVAPAY, SafetyPay, Interac e-Transfer, Interac, Mach, Khipu, Banco do Brasil, Itaú, POP Pankki, Danske Bank, Aktia, S-Pankki, Alandsbanken, Handelsbanken, OP Bank, Binance Pay, Lunu, Paytm, Volt, CashtoCode, PhonePe, UPI, PLIN, Yape, Pago Efectivo, Satispay, Scotiabank, Interbank, BBVA, blik, Kushki, Caja Arequipa, OmaSP, Säästöpankki, Bradesco, Banco de Crédito BCP .

Many online casinos have clear limits on how much players can win or withdraw. In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive. Hence, we look at such limitations every time we review a casino. All information about the casino's win and withdrawal limit is displayed in the table.

Withdrawal limits Win limits
EUR 500 per day No win limit
EUR 7,000 per month
USD 500 per day
USD 7,000 per month
NOK 5,000 per day
NOK 70,000 per month
CAD 750 per day
CAD 10,500 per month
AUD 750 per day
AUD 10,500 per month
HUF 160,000 per day
HUF 2,100,000 per month
BRL 1,850 per day
BRL 32,000 per month
CHF 550 per day
CHF 7,700 per month
CLP 425,000 per day
CLP 5,950,000 per month
CZK 12,500 per day
CZK 175,000 per month
INR 40,000 per day
INR 560,000 per month
NZD 1,000 per day
NZD 14,000 per month
PEN 2,500 per day
PEN 35,000 per month
PLN 2,000 per day
PLN 31,500 per month
Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.

Customer support and language options

Our expert casino reviews are built on variety of data we collect about each casino, including information about supported languages and customer support. You can find languages available at SG Casino in the table below.

Language Website Customer support Live chat
English Yes Yes Yes24/7
Spanish Yes Yes Yes24/7
Portuguese Yes Yes Yes24/7
German Yes Yes Yes24/7
Finnish Yes Yes Yes24/7
Italian Yes Yes Yes24/7
Czech Yes Yes Yes24/7
Greek Yes Yes Yes24/7
French Yes Yes Yes24/7
Norwegian Yes Yes Yes24/7
Turkish Yes Yes Yes24/7
Polish Yes Yes Yes24/7
Hungarian Yes Yes Yes24/7

To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. We believe customer support is very important as it provides assistance should you encounter any problems with registration at SG Casino, managing your account, withdrawals, or other matters. SG Casino has an average customer support, judging by the results of our testing.

SG Casino casino games and slots

SG Casino offers these types of casino games: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games.

Casino games from 123 game providers are offered. This includes NetEnt, Nolimit City, Apricot (Microgaming), Playtech, Play'n GO, Merkur Gaming, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Thunderkick, Red Tiger Gaming, Betsoft Gaming, Big Time Gaming, Playson, Amatic, ELK Studios, Ezugi, Evoplay, Push Gaming, BGaming, GameArt, Endorphina, Wazdan, PariPlay, Habanero, Red Rake Gaming, Spinomenal, Rabcat, 1X2 Gaming, Booming Games, Tom Horn, 2By2 Gaming, Iron Dog Studio, High 5 Games, Belatra Games, MrSlotty, Relax Gaming, EveryMatrix, Betgames, FBM, Fantasma Games, Platipus, Spinmatic, Spadegaming, G Games, Apollo Games, Aviatrix, NetGaming, ALL41 STUDIOS, OneTouch, Kiron Interactive, Revolver Gaming, On Air Entertainment, Reevo, Mascot Gaming, Triple Edge Studios, Amusnet (EGT), PlayPearls, Givme Games, PGsoft (Pocket Games Soft), Gameburger Studios, Real Dealer Studios, Ela Games, Pascal Gaming, OctoPlay, Skywind Group, Caleta Gaming, Peter & Sons, AvatarUX, 3 Oaks Gaming, Gaming Realms, Golden Rock Studios, Vibra Gaming, Stormcraft Studios, Spinberry, 7777 gaming, Smartsoft Gaming, Swintt, Felt Gaming, BF Games, Spribe, Gamomat, Arcadem, CT Gaming, CandleBets, Atmosfera Live, Foxium, Betsolutions, Bally Wulff, SlotMill, Bombay Live, Salsa Technology, Oryx Gaming, Gaming Corps, Nucleus Gaming, Leap Gaming, Switch Studios, Ortiz, Gamebeat, Kajot, Synot Games, Fugaso, Felix Gaming, Stakelogic, Fazi, Zitro, Gamzix, Woohoo Games, Kalamba Games, Zillion Games, Golden Hero, Apparat Gaming, Just For The Win, Creed Roomz, PopOK Gaming, Rogue Gaming, Hacksaw Gaming, EURASIAN Gaming, Ruby Play, Elysium Game Studio, Ka Gaming.

SG Casino bonuses and promo codes

Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. Our database presently holds 2 bonuses from SG Casino, which are listed in the 'Bonuses' section of this review.

Note: Our separate page features details on SG Casino bonuses for additional information about this casino's offers.

Bonuses

No Deposit Bonus:
Not available
Deposit Bonus:
Not available

Payment methods

Payment methods
Show all (75)
  • Skrill
  • Neteller
  • Payz (ecoPayz)
  • Mastercard
  • VISA
  • Giropay
  • Przelewy24
  • Nordea
Withdrawal limits
 per month
$7,000
 per day
$500

Games
Show all

Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
Craps and dice
Keno
Scratch cards
eSports betting
Crash games

Language options

English website
All languages (13)
English customer support
All languages (13)
English live chat
All languages (13)

Game providers
Show all (123)

  • NetEnt
  • Nolimit City
  • Betsoft Gaming
  • Pragmatic Play
  • Playtech
  • Apricot (Microgaming)
  • ELK Studios
  • Big Time Gaming
CASINO SCREENSHOTS
sg_casino_homepage_desktop
sg_casino_promotions_desktop
sg_casino_game_gallery_mobile
sg_casino_homepage_mobile
sg_casino_promotions_mobile

Positives

  • Live chat support is available 24/7
  • Massive selection of games including wide variety of live dealer games
  • Supports many payment methods

Negatives

  • Low withdrawal limits for new players
  • Limited responsible gaming options

Interesting facts

  • Live chat support uses the auto-translate feature for some languages
  • Small international casino
  • Maximum withdrawal limits on a deposit or deposit bonus are calculated based on the player's VIP level
Author & Guarantor: Kristina Underwood Last updated: 31 Oct 2023 Anything incorrect or missing? Let me know
Casino Bonuses

SG Casino bonuses

Browse all bonuses offered by SG Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews (24)

User reviews of SG Casino

This is a place to share experience with SG Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:
Terrible

Rated by 24 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

• 1 week ago
Very bad, it's a scam. I've been waiting for my money for more than a month and nothing, they don't even respond and the money has disappeared.
  • It's a scam
  • You never get the withdrawals
  • Support does not respond and kicks you out of the conversation
• 2 weeks ago
They didn't say what license they have. It doesn't appear on their website, and they ask to be contacted by email regarding the license, but I never received an answer. I don't think they even have a validated license!
  • Good games
  • License? They didn't say what it is.
  • Dues. It takes a really long time to get discharged.
  • They are not responsible.
• 1 month ago
Very bad experience....they don't pay you even with an application...for two weeks now I have been fighting to get my money...one thing they tell me is that they are stuck in the processing one that the money has gone from them and it is with the provider.. .within two weeks I have been told a thousand and two excuses...just frustration...and the chat no service
• 3 months ago
I requested my money threes weeks now. After two rejections due to tech reasons we begun a manual withdrawal. I ve sent my bank details but then again they disappeared. The customer support don’t help me and don’t even know my history. I am really upset and disappointed!
  • Nice enviroment
  • Quick deposits
  • Small rtp
  • Not pay
  • Slow withdrawals
  • Bad customer support
• 5 months ago
If for any reason the payment is not credited to your account, you will never receive it. I do not recommend it under any circumstances, the live support has no idea, they never answered the emails, generally everything is wrong. By far the worst casino I have ever played and let me tell you that I have played in over 60 different casinos all over the world in the last few years. There are much better casinos to choose from.
• 6 months ago
Been waiting over a month for a play out of my winnings, no one responds back. Live chat agent repeat the same thing with no help in the end. Do not recommend this casino.
• 6 months ago
Great experience, good support, good RTP, good slots, just a great site
  • Good support
  • Good RTP
  • Great Games
  • Great experiences
• 7 months ago
It just doesn't pay,
I put the money there, I won, I requested the withdrawal and nothing.
I contacted support several times over several days, and they always informed me of a deadline to withdraw, after the deadline I would get in touch again, and a new deadline, a new deadline...,
They just keep holding the bettor from paying.
There are no restrictions on my account.
Be aware that people don't fall for scams.
  • it's a scam
• 9 months ago
AVOID THIS CASINO. THEY CHEAT, THEIR SUPPORT IS AWFUL.....CLOSE MY ACCOUNT FOREVER.......I have tried multiple times to have these folks close my account permanently. Someone else is using it but they continue to let this person steal money.....I have reached out to support multiple times and all I get from their below terrible support is that they have forwarded my request to a VIP support specialist. Never here back. I have emailed multiple times as well. This casino is hands doown the worst casino on the internet!
  • bad support
  • unable to permanently close account
  • unable to withdraw money when won
• 10 months ago
Tried SG Casino for the 1st time. The bonus was credited and then immediately disappeared. I contacted their team and after a long wait they told me they can't give me a bonus but can give me one on my next deposit. Do not recommend this at all!
• 11 months ago
Denied deposit bonus without reason after first deposit. Before the deposit promises a bonus and after the deposit appeals to the right not to grant the bonus. Was it due to the first deposit bonus winnings taken home from another site or something. Another site already, where the bonus was denied on the same grounds, i.e. without grounds.
  • Denied deposit bonus without reason after first deposit
SG Casino
Thank you for bringing this matter to our attention, and we sincerely apologize for any confusion or frustration you may have experienced.

We understand the importance of transparency and fairness in our bonus policies, and we are committed to addressing your concerns.

We would appreciate the opportunity to investigate your account further and address any specific concerns you may have. Please feel free to contact our customer service team at support@sgcasino.com to discuss the matter in more detail.

We take customer feedback seriously, and we strive to improve our services based on the valuable insights provided by our users. Your satisfaction is our priority, and we are dedicated to resolving this issue promptly.

Once we have the necessary details, our support team will conduct a thorough review of your case and provide you with a comprehensive explanation. We appreciate your patience and cooperation as we work to address your concerns.

If you have any additional information or questions, please feel free to contact our customer support team directly on the website.

We value your feedback and are committed to providing you with a positive experience.

Sincerely,
SG Casino Customer Support
• 1 year ago
Made a few deposits and everything seemed fine, but then came the matter of withdrawing funds...

I made a withdraw request on Tuesday and now it's Saturday and the withdraw isn't even processed yet. Chat says everything is fine, but don't give me any detailed information.

I asked for compensation for breach of TC (states that all transactions are processed in 3 business days), but it was shot down. On top of it all: 24/7 chat stated that transactions are "tried" to be processed in 3 days, but the TC states that transaction "are" processed in 3 days. I don't like being lied to, so if you don't either, I don't recommend this casino.

PS. No verification/KYC involved, so that's not the case here

Edit: Now it's Sunday and transaction was cancelled. Reason: I need to use same method as was used in deposit... But Sofort isn't listed in withdraw methods. Then they said to use bank transfer, but that was literally the method I was trying to use.
  • Bonuses were paid automatically
  • Chat available 24/7
  • Poor communication
  • No compensation if service provider breaches TC
  • Long withdrawal times
SG Casino
Dear Mcbd,

We appreciate you taking the time to share your experience with us, and we apologize for any inconvenience you've faced during your withdrawal process. We understand that timely transactions are crucial to our customers, and we regret that we fell short of your expectations in this instance.

First and foremost, we want to clarify our withdrawal process. Our Terms and Conditions do state that transactions are "typically" to be processed within 3 business days, but we acknowledge that there may be exceptions that can cause delays. We are continuously working to improve our processing times and enhance transparency.

From our T&C:
6.15 states that requests to withdraw funds are typically processed within 3 (three) business days. However, it's essential to note that this time frame is contingent upon certain conditions being met, and checks being completed as outlined in the Terms. Additionally, our financial department operates from 6 AM to 5 PM GMT, Monday-Friday, which impacts the processing hours.

6.16 explains that the Company may delay the processing of withdrawal requests for various reasons, including identity verification, account balance checks, and compliance with our Terms. These checks are crucial to maintaining a secure and compliant environment for all our customers. If such checks are required, it is our responsibility to ensure they are carried out before processing the withdrawal.

We understand your frustration regarding the payment method issue. We strive to provide a seamless experience for our customers, and it seems we failed to do so in your case. We apologize for any miscommunication or inconvenience you've encountered regarding the withdrawal method.

Nevertheless, to investigate this case further and provide you with a more detailed and personalized response, could you please provide us with the email associated with your casino account? This will allow us to access your account information and review the situation thoroughly. Rest assured, we will do our utmost to address your concerns and work towards a resolution that meets your satisfaction.

Best regards,
The SG Casino Support Team
• 1 year ago
I opened a game account and when making a deposit I was promised a 100% deposit bonus, which I did not receive. The customer service person just stated that I am not entitled to the bonus, really fair and straight-forward action!
  • Games take money fast
  • No promised bonus
SG Casino
Dear Sjarbelo,

Thank you for bringing this matter to our attention, and we apologize for any confusion you've experienced regarding the deposit bonus. We understand that receiving the promised bonus is an important part of your gaming experience, and we want to clarify the situation.

To better assist you, we need to review the specifics of your account and the terms and conditions associated with the bonus offer you mentioned. Please provide us with your casino account email so that we can investigate this issue thoroughly and ensure that you receive the bonus you were promised.

Our goal is to provide a fair and transparent gaming environment for all our players, and we take your feedback seriously. If there was any misunderstanding or error in the bonus application, we are committed to rectifying it promptly to ensure you have a positive gaming experience with us.

We appreciate your patience and cooperation as we work to resolve this matter to your satisfaction. Rest assured, we value your business and are dedicated to providing you with the best possible gaming experience.

Once again, please provide us with your account information so that we can assist you further.

Sincerely,
SG Casino Customer Support
• 1 year ago
Basic casino with very limited feature.
Few deposit, and two withdrawal.
  • Withdrawal, no problem but slow.
  • Slow withdrawal
  • No responsibility tools
  • Misssing providers
SG Casino
Dear Jamethai888

Thank you for taking the time to share your feedback with us. We value your input, and we're sorry to hear that you found our casino to be basic with limited features. We'd like to provide you with more information about the wide range of products and services we offer to enhance your overall gaming experience.

At our casino, we pride ourselves on offering a diverse selection of products, including Casino, Live Casino, Sports Betting, E-sports, and Virtual Sports. We believe in providing our users with a comprehensive gaming platform that caters to a variety of interests.

In addition to our extensive product offerings, we also have partnerships with over 110 of the most popular game providers, ensuring that you have access to a vast library of entertaining games and experiences. We are dedicated to continuously expanding our game catalog to keep your gaming experience fresh and exciting.

Furthermore, we have established partnerships with over 100 Payment Service Providers (PSPs) tailored to the countries we accept traffic from. This allows us to offer a wide array of payment options to make your transactions more convenient and secure.

But that's not all. We take pride in offering a range of promotions and features to enhance your gaming experience:

Reoccurring Casino and Sports promotions
Weekly Reloads and Weekend Reloads
Weekly Cashbacks
Free Spins & Bets
Weekly Challenges
Tournaments
Shop
VIP Club

We also understand the importance of excellent customer support. Our dedicated team of 24/7 Multilingual Customer Support agents is here to assist you with any inquiries or concerns you may have. Additionally, our Multilingual VIP Account Managers are available to provide personalized assistance to our valued VIP members.

We want to assure you that we are continuously working to improve our platform and provide you with the best possible gaming experience. Your feedback is essential in helping us achieve this goal, and we appreciate your patience as we make these enhancements.

Thank you for choosing us as your gaming platform, and we look forward to offering you an even more satisfying and enjoyable gaming experience in the future.

Kind regards,
SG Casino Customer Support
• 1 year ago
Withdrawals take forever, I haven't received my money yet.
Chat is slow to respond.
500e withdrawal limit per day.
I don't recommend to anyone.
They have promised in the chat that my money will be paid soon, I think soon is not 3 days, soon means 1 day at most.

Now they don't even agree to discuss it in the chat, they cut off the connection.


  • Is not
  • Withdrawals
  • Chat
  • Customer service
SG Casino
Dear mikkosiikila

Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you've experienced with our withdrawal process and customer support. We understand how frustrating this situation must be for you, and we are committed to resolving it as swiftly as possible.

Regarding the delay in withdrawals, we acknowledge that the process has not met your expectations, and for that, we are truly sorry. Our team is actively working to address any bottlenecks and streamline the withdrawal process to ensure a more prompt and efficient experience for all our users.

We are also aware that you found our chat support to be slow in responding, and we deeply regret the inconvenience this has caused you. Our goal is to provide prompt and helpful assistance to all our customers, and we are taking steps to improve our chat support's response times and efficiency.

Regarding the withdrawal limit of 500€ per day, we understand that this may not meet your needs, and we appreciate your feedback on this matter. It's important to note that withdrawal limits and other conditions are much better as your VIP level increases. We encourage you to explore our VIP program to see if it aligns with your requirements.

Regarding the promises made in our chat support, we take such commitments seriously. We understand that "soon" should not mean multiple days, and we apologize for the delay in processing your withdrawal. We will investigate this issue thoroughly to ensure such delays are minimized in the future.

We deeply regret that your chat was disconnected, and we want to assure you that this was not our intention. We are working to improve our chat support's stability and ensure that your concerns are fully addressed in a timely manner.

To assist us further in addressing your issue, could you please provide us with your website username or account details? This will enable us to locate your account and expedite the resolution of your concern.

Please be assured that we are committed to resolving your issue and providing a better experience moving forward. We will reach out to you directly to gather more information and expedite the processing of your withdrawal.

Once again, we apologize for the inconvenience you've faced, and we appreciate your patience and understanding as we work to make improvements to our services.

Kind regards,
SG Casino Customer Support
• 1 year ago
Closed account for reason X
Deposits 5 sec
Withdrawals 3 days
You sent a message from the sister casino
You asked for an ID and a selfie, after which the account was closed
Let's get a lawyer involved, because that kind of behavior is not allowed.
  • casino does not pay
  • no customer service,does not respond to email
  • deposit 5000/day, withdrawal 500/day
SG Casino
Dear anzelika33,

Thank you for reaching out to SG Casino with your concerns. We understand that you are dissatisfied with the closure of your account and the verification process you encountered. We apologise for any inconvenience caused.

Regarding your account closure, we would like to clarify that it was based on the decision of our administration after you did not pass the verification process. The verification process is a standard procedure we implement to ensure the security and integrity of our platform, as well as to comply with regulatory requirements.

Please refer to section 9.1 of our Terms and Conditions, which provides information on our verification procedures. We understand that this may be frustrating for you, but it is an important measure to protect both our players and our casino.

At this stage, we are unable to provide any further details regarding your specific case. We encourage you to contact our support team directly if you have any further questions or require assistance. They will be happy to assist you further and provide any necessary clarification.

We value your feedback and take your concerns seriously. Should you wish to discuss this matter further, please do not hesitate to contact our support team. We are here to assist you and address any issues you may have.

Thank you for your understanding.

Kind regards,
SG Casino Customer Support
• 1 year ago
This casino lies and cheats.. I deposited money via Sofortüberweisung but the money is not credited..
I have sent screenshots multiple times..Live chat is very rude and lying....no help.
I'm so mad..this is a disastrous service
I responded and resent scrrenshots..and contacted support again..
Still no help
Lana was very impudent and ended the chat... It doesn't work that way... I want the 90 euros, the bonus and the free spins. Why are you doing this???
Why are you so to the people???!!!
  • Everything all support
  • Rude and cool
  • lies and excuses
  • fraud and untruth
  • no service
  • No help
  • Money will not be credited
  • unfriendly
SG Casino
Dear Seba1205,

We apologize for the frustration and inconvenience you have experienced with our casino. We take these concerns seriously, and it is our utmost priority to provide a fair and transparent gaming environment for our players.

Regarding your deposit via Sofortüberweisung, we understand that the non-crediting of funds has caused frustration. We would like to investigate this matter thoroughly and provide you with a resolution as soon as possible. To better assist you with your inquiry, could you please provide us with your username? This will allow us to access your information and address your question more effectively.

We are sorry to hear that you had a negative experience with our live chat support. Our team is trained to provide professional and courteous assistance, and we apologize if this was not reflected in your interaction. We will review the chat logs and take appropriate action to ensure that such incidents do not recur.

Your satisfaction is important to us, and we want to make things right. Our support team will be reaching out to you directly to further assist you with resolving the issue and addressing your request for the 90 euros, bonus, and free spins.

We apologize for any inconvenience caused and appreciate your patience. If you have any further questions or concerns, please do not hesitate to reach out to us. We value your feedback and are committed to improving our services.

Best regards,
The SG Casino Support Team
• 1 year ago
Edit: Really slow withdrawals. Max withdrawal 500e/per day and only 3 withdrawals can be queued! ! So, if you play big bet, be prepared for the fact that it may take several months to withdraw big winnings! Casino is well suited for players who play with a bet of 0.20-2e and take home small winnings. Customer service and game selection good!
  • Game selection
  • Customer service
  • Slow withdrawals
SG Casino
Thank you for sharing your feedback about our casino. We take all feedback seriously and would like to investigate your case further. In order for us to do so, we kindly request that you provide us with your username. This will allow us to look into your account and address any issues you may have experienced.

The maximum withdrawal limit and queue system are in place to ensure the security and safety of both our players’ funds and the casino’s finances. This allows us to manage our resources effectively and ensure that we can provide timely payouts to all of our players.

We understand that this may cause inconvenience for players who have won larger amounts and need to wait longer for their withdrawals, and we are continuously reviewing our policies to improve the overall experience for our players.
• 1 year ago
Complete rip off, rtp so low that you can't even win. After 5000 otherwise once 60x that's ridiculous. Furthermore, the servers often crash.
  • Many providers
  • Super bad rtp
  • Bad servers
  • Games crash
SG Casino
Dear ricktor26,

We are sorry to hear about your disappointing experience with our online casino. We take player feedback very seriously and strive to provide a fair and enjoyable gaming experience for all our customers.

Regarding the issue you mentioned about low RTP, we assure you that all our games are tested and certified for fairness and randomness by independent third-party auditors. RTP, or return to player, is an industry-standard measure of the expected payout for a particular game over time. While it is true that the outcome of individual sessions can vary due to the random nature of the games, over a long period of time, the RTP should be close to the published rate.

We also apologize for the server crashes that you experienced. We are constantly working to improve our infrastructure to ensure a reliable and uninterrupted gaming experience for our customers.

We would appreciate the opportunity to investigate your account further and address any specific concerns you may have. Please feel free to contact our customer service team at support@sgcasino.com to discuss the matter in more detail.

Thank you for bringing this to our attention, and we hope to have the chance to make things right.

Sincerely,
The SG Casino Support Team.
• 1 year ago
They lost my deposit. I made 100€ INSTANT deposit to this site and my bank confirmed that moneys have been sent. Now its 8 days and moneys never came to my gambling account. Support says every day "financial team will contact you tomorrow" but same answer comes day after day. Absolutely awful site. Stay away.
SG Casino
Dear Ideone,

We apologize for the delay in processing your deposit and the inconvenience this has caused you. Please provide here your user name and we will do our best to resolve the issue ASAP.

We understand that it can be frustrating to not have a timely resolution, and we are sorry for the inconvenience that this has caused.

Thank you for your patience and understanding, and we hope to have the opportunity to regain your trust in the future.

Sincerely,
The SG Casino Support Team
• 1 year ago
Norm casino for a beginner. The design is cool, there are games on different subjects. But the conditions for the player is bad, you need a normal loyalty program.
SG Casino
Dear Alex1111131,

Thank you for your feedback about our online casino. We appreciate your compliments about our website's design and the variety of games available.

We're sorry to hear that you feel our loyalty program is not up to your expectations. We are always looking for ways to improve and provide better value to our players.

We would like to invite you to contact our customer service team to discuss your concerns in more detail. We value your input and would be happy to hear your suggestions on how we can improve our loyalty program to better meet your needs.

Thank you for choosing SG Casino, and we hope to have the opportunity to serve you again in the future.

Best regards,
The SG Casino Support Team
• 1 year ago
I don't think the casino is good.. because the chance of winnings is very low due to the rtp of the slots. Deposit works without any problems and is quick. I can't judge about a payout.

It doesn't have live chat only email support.

There is no player protection, you have to contact support to have the account closed. But that worked.

In general, I am not so satisfied and do not recommend the casino and that is true, dear Casino Guru team. :) This has nothing to do with the fact that I lost! Peace.
  • Deposit works without problems
  • Rtp very low
  • Little chance of winning
  • Bonus buys bring nothing
  • No live chat available
SG Casino
Dear thegambler,

Thank you for your feedback about our online casino. We appreciate all comments and strive to provide the best gaming experience possible for our players.

We are glad to hear that you found our deposit process quick and hassle-free. We understand that fast and secure transactions are important for our players, and we are committed to providing that.

Regarding your comment about our RTP and slot games, we understand that some players may prefer different game options. We offer a wide variety of games from top developers, each with its own unique RTP and features. We appreciate your feedback and will continue to evaluate our game selection to ensure that we are offering the best options for our players.

We apologize for any inconvenience caused by the absence of live chat support. We would
like to clarify that we do have 24/7 live chat support available in 12 different languages. Our
customer support team is always available to assist you with any questions or concerns you
may have.

In regards to account closure and player protection, we take responsible gaming very seriously and have measures in place to help our players stay in control of their gambling. We encourage you to contact our customer support team to discuss any specific concerns you may have.

Thank you for choosing SG Casino and for bringing these issues to our attention. We hope to have the opportunity to serve you better in the future.

Best regards,
The SG Casino Support Team
• 1 year ago
Typical rabidi scam casino RTP is so low that it has nothing to do with luck or misfortune. Cheating for me
  • Nothing at all
  • scam casino
  • RTP value fake or very low
  • Anyone who pays out without verification does not comply with any laws
SG Casino
Dear XxX1234

Thank you for taking the time to provide your feedback about our online casino. We understand that our players have high expectations, and we are committed to providing a fair and enjoyable gaming experience.

We would like to assure you that our parent company, Rabidi NV, is a reputable and well-established company in the online gaming industry. Rabidi NV owns and operates several successful casino and sports online brands, and we are proud to be a part of this network.

Regarding the issue you mentioned about low RTP, we assure you that all our games are tested and certified for fairness and randomness by independent third-party auditors. RTP, or return to player, is an industry-standard measure of the expected payout for a particular game over time. While it is true that the outcome of individual sessions can vary due to the random nature of the games, over a long period of time, the RTP should be close to the published rate.

We take all player feedback seriously, and we encourage you to contact our customer support team at support@sgcasino.com to discuss any specific concerns you may have. We are committed to providing the highest level of service to our players, and we hope that you will give us another chance to show you the quality of our games and services.

Thank you again for your feedback, and we look forward to the opportunity to serve you better in the future.

Best regards,
The SG Casino Support Team
Safety Index explained

Safety Index of SG Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of SG Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Very high9.5/10
Very big casino, based on our research and estimates
We consider the casino's T&Cs to be fair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a slightly negative impact on the casino's Safety Index
The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

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Other factors

  • Low withdrawal limit: 35,000 S/. / month

Complaints about SG Casino and related casinos (377)

377All14Opened3Not solved132Solved228Rejected

Complaints directly about SG Casino

Complaints about related Bankonbet Casino (Same management)

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Safety Index:Very high
Submitted: 24 Sep 2024
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Disputed amount: €1,000
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Submitted: 18 Sep 2024
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Disputed amount: €230
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Submitted: 17 Sep 2024
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Disputed amount: €362
Bankonbet Casino
Safety Index:Very high
Submitted: 25 Aug 2024
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Disputed amount: €500
Bankonbet Casino
Safety Index:Very high
Submitted: 21 Aug 2024
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Disputed amount: €500
Bankonbet Casino
Safety Index:Very high
Submitted: 01 Aug 2024
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Disputed amount: 2,000 S/.
Bankonbet Casino
Safety Index:Very high
Submitted: 10 Jul 2024
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Disputed amount: €1,530
Bankonbet Casino
Safety Index:Very high
Submitted: 12 Jun 2024
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Disputed amount: €192
Bankonbet Casino
Safety Index:Very high
Submitted: 05 Jun 2024
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Disputed amount: €1,218
Bankonbet Casino
Safety Index:Very high
Submitted: 29 Feb 2024
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Disputed amount: €1,600
Bankonbet Casino
Safety Index:Very high
Submitted: 16 Jun 2023
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Disputed amount: €250
Bankonbet Casino
Safety Index:Very high
Submitted: 09 Jun 2023
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Disputed amount: €500
Bankonbet Casino
Safety Index:Very high
Submitted: 10 Oct 2022

Complaints about related Alf Casino (Same management)

Resolved Our verdict

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Disputed amount: €20
Alf Casino
Safety Index:Very high
Submitted: 16 Jun 2024
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Disputed amount: €200
Alf Casino
Safety Index:Very high
Submitted: 07 Jan 2024
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Disputed amount: €179
Alf Casino
Safety Index:Very high
Submitted: 23 Jan 2023
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Disputed amount: €155,000
Alf Casino
Safety Index:Very high
Submitted: 02 Dec 2022
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Disputed amount: €40
Alf Casino
Safety Index:Very high
Submitted: 16 Nov 2022
Resolved Our verdict

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Disputed amount: €500
Alf Casino
Safety Index:Very high
Submitted: 04 Oct 2022
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Disputed amount: €1,000
Alf Casino
Safety Index:Very high
Submitted: 10 Nov 2021

Complaints about related Wazamba Casino (Same management)

Resolved Our verdict

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Disputed amount: €150
Wazamba Casino
Safety Index:Very high
Submitted: 24 Sep 2024
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Disputed amount: €400
Wazamba Casino
Safety Index:Very high
Submitted: 20 Aug 2024
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Disputed amount: 120 R$
Wazamba Casino
Safety Index:Very high
Submitted: 13 Jun 2024
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Disputed amount: €390
Wazamba Casino
Safety Index:Very high
Submitted: 07 Jun 2024
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Disputed amount: €2,990
Wazamba Casino
Safety Index:Very high
Submitted: 04 Jun 2024
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Disputed amount: 772 CHF
Wazamba Casino
Safety Index:Very high
Submitted: 29 May 2024
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Disputed amount: €429
Wazamba Casino
Safety Index:Very high
Submitted: 22 May 2024
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Disputed amount: €390
Wazamba Casino
Safety Index:Very high
Submitted: 15 May 2024
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Disputed amount: €600
Wazamba Casino
Safety Index:Very high
Submitted: 13 May 2024
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Disputed amount: €300
Wazamba Casino
Safety Index:Very high
Submitted: 25 Apr 2024
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Disputed amount: $25
Wazamba Casino
Safety Index:Very high
Submitted: 08 Dec 2023
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Disputed amount: €13
Wazamba Casino
Safety Index:Very high
Submitted: 27 Nov 2023
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Disputed amount: 60,000 ₦
Wazamba Casino
Safety Index:Very high
Submitted: 13 Nov 2023
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Disputed amount: €3,500
Wazamba Casino
Safety Index:Very high
Submitted: 05 Oct 2023
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Disputed amount: €35,000
Wazamba Casino
Safety Index:Very high
Submitted: 31 Aug 2023
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Disputed amount: A$45
Wazamba Casino
Safety Index:Very high
Submitted: 29 Aug 2023
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Disputed amount: €25
Wazamba Casino
Safety Index:Very high
Submitted: 20 Aug 2023
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Disputed amount: €520
Wazamba Casino
Safety Index:Very high
Submitted: 31 Jul 2023
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Disputed amount: €710
Wazamba Casino
Safety Index:Very high
Submitted: 26 Jul 2023
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Disputed amount: €3,700
Wazamba Casino
Safety Index:Very high
Submitted: 26 Jul 2023
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Disputed amount: €50
Wazamba Casino
Safety Index:Very high
Submitted: 21 Jul 2023
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Disputed amount: €500
Wazamba Casino
Safety Index:Very high
Submitted: 30 May 2023
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Disputed amount: €2,936
Wazamba Casino
Safety Index:Very high
Submitted: 28 Apr 2023
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Disputed amount: €45
Wazamba Casino
Safety Index:Very high
Submitted: 16 Mar 2023
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Disputed amount: 2,000 ฿
Wazamba Casino
Safety Index:Very high
Submitted: 06 Mar 2023
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Disputed amount: €500
Wazamba Casino
Safety Index:Very high
Submitted: 21 Feb 2023
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Disputed amount: €165
Wazamba Casino
Safety Index:Very high
Submitted: 11 Jan 2023
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Disputed amount: €2,000
Wazamba Casino
Safety Index:Very high
Submitted: 09 Jan 2023
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Disputed amount: €850
Wazamba Casino
Safety Index:Very high
Submitted: 27 Dec 2022
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Disputed amount: R1,400
Wazamba Casino
Safety Index:Very high
Submitted: 29 Nov 2022
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Disputed amount: €6,000
Wazamba Casino
Safety Index:Very high
Submitted: 21 Nov 2022
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Disputed amount: €1,000
Wazamba Casino
Safety Index:Very high
Submitted: 14 Nov 2022
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Disputed amount: €1,030
Wazamba Casino
Safety Index:Very high
Submitted: 25 Oct 2022
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Disputed amount: €2,000
Wazamba Casino
Safety Index:Very high
Submitted: 13 Oct 2022
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Disputed amount: €1,126
Wazamba Casino
Safety Index:Very high
Submitted: 17 Sep 2022
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Disputed amount: €659
Wazamba Casino
Safety Index:Very high
Submitted: 06 Jul 2022
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Disputed amount: €6,000
Wazamba Casino
Safety Index:Very high
Submitted: 04 Jul 2022
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Disputed amount: 1,284 R$
Wazamba Casino
Safety Index:Very high
Submitted: 15 Jun 2022
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Disputed amount: €1,300
Wazamba Casino
Safety Index:Very high
Submitted: 24 May 2022
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Disputed amount: 8,000 R$
Wazamba Casino
Safety Index:Very high
Submitted: 23 May 2022
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Disputed amount: €650
Wazamba Casino
Safety Index:Very high
Submitted: 04 May 2022
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Disputed amount: 6,000 R$
Wazamba Casino
Safety Index:Very high
Submitted: 01 May 2022
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Disputed amount: €40
Wazamba Casino
Safety Index:Very high
Submitted: 14 Mar 2022
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Disputed amount: €250
Wazamba Casino
Safety Index:Very high
Submitted: 09 Mar 2022
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Disputed amount: €2,000
Wazamba Casino
Safety Index:Very high
Submitted: 03 Mar 2022
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Disputed amount: €1,200
Wazamba Casino
Safety Index:Very high
Submitted: 19 Feb 2022
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Disputed amount: €600
Wazamba Casino
Safety Index:Very high
Submitted: 11 Feb 2022
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Disputed amount: €600
Wazamba Casino
Safety Index:Very high
Submitted: 19 Dec 2021
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Disputed amount: €280
Wazamba Casino
Safety Index:Very high
Submitted: 15 Dec 2021
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Disputed amount: €1,000
Wazamba Casino
Safety Index:Very high
Submitted: 25 Nov 2021
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Disputed amount: NZ$20
Wazamba Casino
Safety Index:Very high
Submitted: 18 Sep 2021
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Disputed amount: 148 R$
Wazamba Casino
Safety Index:Very high
Submitted: 09 Sep 2021
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Disputed amount: 27,500 Kč
Wazamba Casino
Safety Index:Very high
Submitted: 30 May 2021
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Disputed amount: €500
Wazamba Casino
Safety Index:Very high
Submitted: 02 May 2021
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Disputed amount: €280
Wazamba Casino
Safety Index:Very high
Submitted: 14 Dec 2020

Complaints about related Cadoola Casino (Same management)

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Disputed amount: A$485
Cadoola Casino
Safety Index:Very high
Submitted: 06 Oct 2024
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Disputed amount: 300 zł
Cadoola Casino
Safety Index:Very high
Submitted: 13 Aug 2024
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Disputed amount: €500
Cadoola Casino
Safety Index:Very high
Submitted: 21 Jul 2024
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Disputed amount: €155
Cadoola Casino
Safety Index:Very high
Submitted: 26 May 2023
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Disputed amount: €2,000
Cadoola Casino
Safety Index:Very high
Submitted: 04 May 2023
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Disputed amount: €100
Cadoola Casino
Safety Index:Very high
Submitted: 12 Oct 2022
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Disputed amount: €1,500
Cadoola Casino
Safety Index:Very high
Submitted: 15 Jun 2022
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Disputed amount: €500.9
Cadoola Casino
Safety Index:Very high
Submitted: 06 Jun 2022
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Disputed amount: €200
Cadoola Casino
Safety Index:Very high
Submitted: 01 Apr 2022
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Disputed amount: €500
Cadoola Casino
Safety Index:Very high
Submitted: 08 Nov 2021
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Disputed amount: €700
Cadoola Casino
Safety Index:Very high
Submitted: 25 Sep 2021
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Disputed amount: 600 R$