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OverviewBonusesUser reviews35Safety Index explainedDiscussion122Payment methods32
SG Casino Review
In this review, SG Casino has undergone a detailed examination of its strengths and weaknesses by our team of independent casino reviewers using our casino review methodology. By looking into the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other various essential elements, our review team has identified the safety and fairness of the casino, evaluating whether it falls into the category of being safe and legit or damaging for players.
Based on their findings, we have calculated the casino's Safety Index, which is our score describing the safety and fairness of online casinos. The higher the Safety Index, the more likely you are to play and receive your winnings without any issues. SG Casino has a High Safety Index of 8.9, which makes a recommendable option for most players in terms of fairness and safety. Continue reading our SG Casino review and learn more about this casino in order to determine whether or not it's the right one for you.
Is SG Casino fair and safe? Safety Index explained
Our process for establishing a casino's Safety Index involves a detailed methodology that considers the variables we've collected and analyzed during our review. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc.
In our review of SG Casino, we have looked closely into the Terms and Conditions of SG Casino and reviewed them. We did not come across any rules or clauses that we view as unfair or predatory. This is an encouraging sign, as any such rules could be held against players to defend (or held against players as a basis for) withholding their winnings.
Based on our estimates or gathered data, SG Casino is a very big online casino. In proportion to its size, it has received complaints with a low total value of disputed winnings. We factor in the number of complaints in proportion to the casino's size, recognizing that larger casinos tend to experience a higher volume of player complaints.
As far as we are aware, no relevant casino blacklists mention SG Casino. Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at.
All in all, when combined with other factors that come into play in our review, SG Casino has landed a High Safety Index of 8.9. This casino can be considered a recommendable option for most players since it fosters fairness and honesty in their treatment of customers.
Note: As far as we are aware, SG Casino is interconnected with 9 other online casinos. Due to the link between these casinos, we included the characteristics of related casinos in the calculation of Safety Index of SG Casino. They resulted in a higher Safety Index than this casino would have without related casinos.
Terms and Conditions of SG Casino evaluated
Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. It's not uncommon to find clauses and rules in the Terms and Conditions of some casinos that we deem unfair or predatory, since they provide the casino with grounds to withhold player winnings under specific circumstances.
We did not find any unfair or predatory rules in the Terms and Conditions of SG Casino during our review.
Player complaints submitted about SG Casino
Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. Each casino's Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels.
We currently have 1 complaints directly about this casino in our database, as well as 7 complaints about other casinos related to it. Because of these complaints, we've given this casino 3,286 black points in total, out of which 2,971 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
SG Casino user feedback and reviews evaluated
At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. We determine the overall user feedback score based on the player feedback submitted to us. The score can range from Terrible to Excellent.
SG Casino has a Terrible User feedback score based on the 35 user reviews in our database. To view the casino's user reviews, navigate to the User reviews part of this page.
Note: Please note that user reviews may not accurately reflect the casino's quality. Certain casinos may submit fake reviews to improve their overall user feedback score. On the contrary, there may be unsatisfied players leaving numerous negative reviews to lower the casino’s score. We aim to filter these out and compute an impartial user feedback score; thus, for these reasons, the user reviews are not a part of the Safety Index calculation process.
Licenses and company data
SG Casino is owned by Stellar Ltd. and has estimated revenues exceeding $5,000,000 per year. Based on the revenues, we consider it to be a medium-sized online casino.
SG Casino has been granted a gambling license in Comoros issued by Anjouan Gaming.
Payment methods, win and withdrawal limits
SG Casino supports 59 payment options. This includes: Skrill, Neteller, PaysafeCard, VISA, Mastercard, Nordea, Neosurf, PostePay, Zimpler, Bitcoin (BTC), Bank transfer, Santander, Skrill 1-Tap, OP-Pohjola, Ethereum (ETH), Ripple (XRP), Litecoin (LTC), Jeton, Tether (USDT), MiFinity, SticPay, Fun ID, Bitcoin Cash (BCH), USD Coin (USDC), Cardano (ADA), Dogecoin (DOGE), Deutsche Bank, KBC Online, PIX, CBC Online, Jetonbank, CashtoCode, Revolut, Rapid Transfer, Mach, SafetyPay, Webpay Chile, Khipu, Interac, MuchBetter, WebPay, Interac e-Transfer, Banco do Brasil, Itaú, Pago Efectivo, Bradesco, Säästöpankki, Oma Säästöpankki, OmaSP, S-Pankki, Aktia, Alandsbanken, Danske Bank, Bank of the Philippine Islands (BPI), Novobanco, Banco Montepio, blik, Caixa Geral de Depositos, Bank Millennium.
Many online casinos have clear limits on how much players can win or withdraw. In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive. Hence, we look at such limitations every time we review a casino. All information about the casino's win and withdrawal limit is displayed in the table.
Withdrawal limits
Win limits
EUR 500 per day
No win limit
EUR 7,000 per month
USD 500 per day
USD 7,000 per month
NOK 5,000 per day
NOK 70,000 per month
CAD 750 per day
CAD 10,500 per month
AUD 800 per day
AUD 10,500 per month
HUF 160,000 per day
HUF 2,100,000 per month
CHF 500 per day
CHF 7,000 per month
CZK 12,500 per day
CZK 175,000 per month
NZD 1,000 per day
NZD 13,000 per month
PLN 2,000 per day
PLN 31,500 per month
Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.
Customer support and language options
Our expert casino reviews are built on variety of data we collect about each casino, including information about supported languages and customer support. You can find languages available at SG Casino in the table below.
Language
Website
Customer support
Live chat
Slovak
24/7
English
24/7
Spanish
24/7
Portuguese
24/7
German
24/7
German
24/7
Finnish
24/7
Italian
24/7
Czech
24/7
Greek
24/7
Serbian
24/7
French
24/7
Slovenian
24/7
Arabic
24/7
Dutch
24/7
Hungarian
24/7
Norwegian
24/7
Polish
24/7
To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. We believe customer support is very important as it provides assistance should you encounter any problems with registration at SG Casino, managing your account, withdrawals, or other matters. SG Casino has an average customer support, judging by the results of our testing.
SG Casino casino games and slots
SG Casino offers these types of casino games: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Casino games from 92 game providers are offered. This includes NetEnt, Novomatic, Nolimit City, Apricot (Microgaming), Playtech, TaDa Gaming, Play'n GO, Merkur Gaming, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Thunderkick, Big Time Gaming, Playson, Amatic, Evoplay, Ezugi, GameArt, Endorphina, Habanero, Red Rake Gaming, Spinomenal, 1X2 Network, Tom Horn, Iron Dog Studio, Relax Gaming, Betgames, 7777 gaming, Smartsoft Gaming, Turbo Games, Platipus, Swintt, Felt Gaming, Tequity, Amigo Gaming, Spinmatic, Apollo Games, BF Games, G Games, NetGaming, Spribe, Gamomat, OneTouch, Kiron Interactive, Arcadem, Casino Technology, Revolver Gaming, CandleBets, On Air Entertainment, Bally Wulff, Mascot Gaming, SlotMill, Onlyplay, Bombay Live, Amusnet, PlayPearls, Givme Games, PGsoft (Pocket Games Soft), Salsa Technology, Oryx Gaming, Gaming Corps, VoltEnt, Leap Gaming, Ortiz, Gamebeat, Ela Games, Kajot, OctoPlay, Felix Gaming, Stakelogic, Caleta Gaming, Iconic21 (BETER Live), AvatarUX, Fazi, Zitro, Gamzix, 3 Oaks Gaming, Woohoo Games, Kalamba Games, Shady Lady, Golden Hero, PatePlay, Barbara Bang, Vibra Gaming, Clawbuster, Rogue Gaming, Hacksaw Gaming, Solidicon, Ruby Play.
SG Casino bonuses and promo codes
Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. Our database presently holds 2 bonuses from SG Casino, which are listed in the 'Bonuses' section of this review.
Note: Our separate page features details on SG Casino bonuses for additional information about this casino's offers.
Browse all bonuses offered by SG Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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User reviews
(35)
User reviews of SG Casino
This is a place to share experience with SG Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
Don't make a deposit, because if you win, you won't get your money. Their policy says 3 days for payment approval, THERE IS NO TIME FRAME FOR THE VERIFICATION PROCESS !!! so in reality, the withdrawal in USDC is "in progress" for days, which should be 2 minutes. Support doesn't help, in fact, some people were even phlegmatic, copying template texts, only sending emails saying sorry and to be patient. Ridiculous scammers, I don't recommend it!!!
Lost 17000 euro and no really big win , it's a very bad casino for everyone , never try to play , you have alout of others choises , one time withdrawal 500 neded 7 days with alout of pressure
I deposited and got the crab bonus, so I took the clover, which is a €20 bonus, I multiplied it by more than 50 times, and to my surprise, when I exceeded €1,200, they took it away from me. They are scammers, if you deposit, you lose it.
Deposite y me dio el bonus crab, pues cogí el trevol que es un bono de 20€, lo multiplique por más de 50 veces, mi sorpresa es que cuando supero los 1200€, me lo quitaron. Son unos estafadores , si depositais, lo perdeis .
The casino itself had a great selection of games to choose from., however, when it came to the withdrawal I have been waiting weeks, Everytime I reach out to the live chat for updates I get the same answer, there is a delay with payments, this is highly unacceptable due to the fact that they take our funds when we're depositing but drag there feet and when it comes to paying out.
By far the worst casino I have ever played at. Lost over €3500 in 3 months and didn't even come close to winning. So far, paid out €0 despite weekly deposits. Wrote several emails to VIP support - no response. Several emails to support - no response. I know from other casino sites that you can even get daily cashbacks for your losses (10%). When I asked if I could get a cashback for my losses of 3500€, the support employee in the chat gave a clear no. Every deposit so far has been the same: either everything was gone within 10 minutes or, if you were lucky, you got €200-300 and then lost everything without winning a single thing in any game or provider. I advise everyone not to register and play there. Absolute rip-off. The only support you can get is in the chat. There are VIP levels for playing but they are of no use to you as you don't seem to get any advantages or bonuses for actively playing.
Mit Abstand das schlechteste Casino auf dem ich jemals gespielt habe. Innerhalb von 3 Monaten über 3500€ Verloren und dabei nichtmal ansatzweise einen hohen Gewinn erzielt. Bisher 0€ ausgezahlt trotz Einzahlungen wöchtenlich. Mehrere emails and den VIP Support geschrieben - keine Antwort. Mehrere emails and den support - keine Antwort. Ich kenne von anderen Casino Seiten das man für seine Verluste sogar täglich cashbacks bekommen kann (10%) normalerweise. Auf meine Frage ob ich für meine Verluste von 3500€ ein cashback bekommen könnte gab es ein klares nein von dem Support Mitarbeiter in dem Chat. Jede Einzahlung lief bisher gleich ab entweder war alles weg innerhalb 10 Minuten oder man ist wenn man Glück hat auf 200-300€ gekommen und hat danach dann alles verloren ohne einen einzigen Gewinn in egal welchem Spiel oder Anbieter. Ich rate jedem davon ab sich dort zu registrieren und zu spielen. Absolute verarsche. Den einzigen Support den man dort erreicht ist der im Chat. Es gibt VIP level fürs spielen die einem aber nichts bringen da man anscheinend keine Vorteile oder Bonusse erhält für aktives Spielen.
The casino it's self to play was good, just like the others at first then came the withdrawal.... tbh 3 weeks today and still havnt recieved a single cent of my $1800
Waiting 21days still no withdrawal
Bad customer service same replies all the time
Email support... well don't even bother as they don't respond at all
I have been waiting for a payout of 500 euros for over a week. I keep getting fobbed off with the same standard phrases. There are problems, etc. Verification is apparently not necessary. It seems to be a scam. Be careful, stay away from this casino.
Ich warte seit über einer Woche auf eine Auszahlung von 500 Euro. Man wird immer wieder mit den selben Standartphrasen vertröstet. Es gäbe Probleme etc. Eine Verifizierung ist scheinbar nicht notwendig. Scheinbar handelt es sich hier um Betrug. Achtung Finger von diesem Casino lassen.
I will tell you my experience! I won a good amount in this particular casino, the games play very well, of course, sometimes they change the terms and it is not fair, I suffered a little to make a withdrawal, but in the end everything was fine, if they did not change the terms by force, maybe it would be the best casino by right! Also, the service of the casino guru helped me a lot to be able to figure it out! But again, it was not enough!!! And I had to bet a very large amount to get the money I won!!!
Θα σάς πω την εμπειρία μου εγώ! Κέρδισα ένα καλό πόσο στο συγκεκριμένο καζίνο τα παιχνίδια παίζουν πολύ καλά ευχάριστα βέβαια κάποια φορές αλλάζουν τους όρους καί δεν είναι δίκαιο ταλαιπωρήθηκα λίγο ώστε να κάνω ανάληψη αλλά στο τέλος όλα καλά αν δεν άλλαζαν τους όρους με την βία ίσως θα ήταν δικαίως το καλύτερο καζίνο! Επίσης βοήθησε πολύ ώστε να μπορέσω να βγάλω άκρη η εξυπηρέτηση του casino guru! Αλλά και πάλι Δεν ήταν αρκετό!!! Και έκανα τσιράρισμα ένα πολύ μεγάλο ποσό ώστε να πάρω τα χρήματα που κέρδισα!!!
Fast withdrawals
Αναλήψεις γρήγορες
Very nice games
Πολύ ωραία παιχνίδια
Very good rtp
Πολύ καλό rtp
Bad live chat
Κακό live chat
They change the terms of the offers without it being in the terms
Αλλάζουν τους όρους των προσφορών χωρίς να υπάρχει στους όρους
I requested the deactivation of my account. They sent me an email that I was entitled to a 100 euro bonus and asked me if I wanted it and not to deactivate it.. I sent a message to their chat that I would like the bonus and suddenly they deleted my account, after I asked a question they told me that I was actually not entitled to it and that they made a mistake... funny company.. FAR AWAY
Ζητησα την απενεργοποιηση του λογαριασμού μου. Μου στειλαν email οτι δικαιούμαι ενα μπονους 100 ευρω και με ρωτησαν αν το θελω και να μην προβω σε απενεργοποιηση.. Εστειλα στο chat τους οτι θα ηθελα το μπονους και ξαφνικα μου διαγραφουν τον λογαριασμο, μετα απο ερωτηση που εκανα μου ειπαν οτι τελικα δεν το δικαιούμαι και οτι καναν λαθος... αστεία εταιρία.. ΜΑΚΡΙΑ
They didn't say what license they have. It doesn't appear on their website, and they ask to be contacted by email regarding the license, but I never received an answer. I don't think they even have a validated license!
He eivät kertoneet mikä lisenssi heillä on. Se ei näy heidän sivuilla, ja pyytävät olemaan sähköpostitse yhteydessä liittyen lisenssiin, mutta ikinä en vastausta saanut. En usko että heillä edes on validoitua lisenssiä!
Good games
Hyvät pelit
License? They didn't say what it is.
Lisenssi ? Eivät kertoneet mikä se on.
Dues. It takes a really long time to get discharged.
Very bad experience....they don't pay you even with an application...for two weeks now I have been fighting to get my money...one thing they tell me is that they are stuck in the processing one that the money has gone from them and it is with the provider.. .within two weeks I have been told a thousand and two excuses...just frustration...and the chat no service
Πολύ άσχημη εμπειρία....δεν σε πληρώνουν ούτε με αίτηση...εδώ και δύο βδομάδες παλεύω να πάρω τα λεφτά μου ...μια μου λένε έχουν κολλήσει στην επεξεργασία μια ότι έχουν φύγει τα λεφτά από αυτούς και είναι στον πάροχο...μέσα σε δύο βδομάδες μου έχουν πει χίλιες δυο δικαιολογίες...απλά απογοήτευση....και το chat καμία εξυπηρέτηση
I requested my money threes weeks now. After two rejections due to tech reasons we begun a manual withdrawal. I ve sent my bank details but then again they disappeared. The customer support don’t help me and don’t even know my history. I am really upset and disappointed!
If for any reason the payment is not credited to your account, you will never receive it. I do not recommend it under any circumstances, the live support has no idea, they never answered the emails, generally everything is wrong. By far the worst casino I have ever played and let me tell you that I have played in over 60 different casinos all over the world in the last few years. There are much better casinos to choose from.
Been waiting over a month for a play out of my winnings, no one responds back. Live chat agent repeat the same thing with no help in the end. Do not recommend this casino.
It just doesn't pay, I put the money there, I won, I requested the withdrawal and nothing. I contacted support several times over several days, and they always informed me of a deadline to withdraw, after the deadline I would get in touch again, and a new deadline, a new deadline..., They just keep holding the bettor from paying. There are no restrictions on my account. Be aware that people don't fall for scams.
Simplesmente não paga, Coloquei o dinheiro la, ganhei solicitei o saque e nada. Entrei em contato com o suporte varias vezes por vários dias, e sempre informaram um prazo para sacar, após o prazo eu entrava em contato novamente, e novo prazo, novo prazo.., So ficam segurando o apostador para não pagar. Não tem qualquer restrição na minha conta. Fica o alerta para as pessoas não caírem em golpe.
AVOID THIS CASINO. THEY CHEAT, THEIR SUPPORT IS AWFUL.....CLOSE MY ACCOUNT FOREVER.......I have tried multiple times to have these folks close my account permanently. Someone else is using it but they continue to let this person steal money.....I have reached out to support multiple times and all I get from their below terrible support is that they have forwarded my request to a VIP support specialist. Never here back. I have emailed multiple times as well. This casino is hands doown the worst casino on the internet!
Tried SG Casino for the 1st time. The bonus was credited and then immediately disappeared. I contacted their team and after a long wait they told me they can't give me a bonus but can give me one on my next deposit. Do not recommend this at all!
Denied deposit bonus without reason after first deposit. Before the deposit promises a bonus and after the deposit appeals to the right not to grant the bonus. Was it due to the first deposit bonus winnings taken home from another site or something. Another site already, where the bonus was denied on the same grounds, i.e. without grounds.
Ensitalletuksen jälkeen evätty talletusbonus ilman syytä. Ennen talletusta lupaa bonusta ja talletuksen jälkeen vetoaa oiketeen olla myöntämättä bonusta. Johtuneeko toiselta sivustolta kotiutetuista ensitalletusbonusvoitoista tai jotain. Toinen sivusto jo, missä bonus evätty samoin perustein eli ilman perusteita.
Denied deposit bonus without reason after first deposit
Ensitalletuksen jälkeen evätty talletusbonus ilman syytä
SG Casino
Thank you for bringing this matter to our attention, and we sincerely apologize for any confusion or frustration you may have experienced.
We understand the importance of transparency and fairness in our bonus policies, and we are committed to addressing your concerns.
We would appreciate the opportunity to investigate your account further and address any specific concerns you may have. Please feel free to contact our customer service team at [email protected] to discuss the matter in more detail.
We take customer feedback seriously, and we strive to improve our services based on the valuable insights provided by our users. Your satisfaction is our priority, and we are dedicated to resolving this issue promptly.
Once we have the necessary details, our support team will conduct a thorough review of your case and provide you with a comprehensive explanation. We appreciate your patience and cooperation as we work to address your concerns.
If you have any additional information or questions, please feel free to contact our customer support team directly on the website.
We value your feedback and are committed to providing you with a positive experience.
Made a few deposits and everything seemed fine, but then came the matter of withdrawing funds...
I made a withdraw request on Tuesday and now it's Saturday and the withdraw isn't even processed yet. Chat says everything is fine, but don't give me any detailed information.
I asked for compensation for breach of TC (states that all transactions are processed in 3 business days), but it was shot down. On top of it all: 24/7 chat stated that transactions are "tried" to be processed in 3 days, but the TC states that transaction "are" processed in 3 days. I don't like being lied to, so if you don't either, I don't recommend this casino.
PS. No verification/KYC involved, so that's not the case here
Edit: Now it's Sunday and transaction was cancelled. Reason: I need to use same method as was used in deposit... But Sofort isn't listed in withdraw methods. Then they said to use bank transfer, but that was literally the method I was trying to use.
Bonuses were paid automatically
Chat available 24/7
Poor communication
No compensation if service provider breaches TC
Long withdrawal times
SG Casino
Dear Mcbd,
We appreciate you taking the time to share your experience with us, and we apologize for any inconvenience you've faced during your withdrawal process. We understand that timely transactions are crucial to our customers, and we regret that we fell short of your expectations in this instance.
First and foremost, we want to clarify our withdrawal process. Our Terms and Conditions do state that transactions are "typically" to be processed within 3 business days, but we acknowledge that there may be exceptions that can cause delays. We are continuously working to improve our processing times and enhance transparency.
From our T&C: 6.15 states that requests to withdraw funds are typically processed within 3 (three) business days. However, it's essential to note that this time frame is contingent upon certain conditions being met, and checks being completed as outlined in the Terms. Additionally, our financial department operates from 6 AM to 5 PM GMT, Monday-Friday, which impacts the processing hours.
6.16 explains that the Company may delay the processing of withdrawal requests for various reasons, including identity verification, account balance checks, and compliance with our Terms. These checks are crucial to maintaining a secure and compliant environment for all our customers. If such checks are required, it is our responsibility to ensure they are carried out before processing the withdrawal.
We understand your frustration regarding the payment method issue. We strive to provide a seamless experience for our customers, and it seems we failed to do so in your case. We apologize for any miscommunication or inconvenience you've encountered regarding the withdrawal method.
Nevertheless, to investigate this case further and provide you with a more detailed and personalized response, could you please provide us with the email associated with your casino account? This will allow us to access your account information and review the situation thoroughly. Rest assured, we will do our utmost to address your concerns and work towards a resolution that meets your satisfaction.
I opened a game account and when making a deposit I was promised a 100% deposit bonus, which I did not receive. The customer service person just stated that I am not entitled to the bonus, really fair and straight-forward action!
Avasin pelitilin ja talletusta tehdessä luvattiin 100% talletusbonus, mitä en kuitenkaan saanut. Asiakaspalvelija vain totesi, että en ole oikeutettu bonukseen, tosi reilua ja suoraselkäistä toimintaa!
Games take money fast
Pelit vievät rahat nopeasti
No promised bonus
Ei luvattua bonusta
SG Casino
Dear Sjarbelo,
Thank you for bringing this matter to our attention, and we apologize for any confusion you've experienced regarding the deposit bonus. We understand that receiving the promised bonus is an important part of your gaming experience, and we want to clarify the situation.
To better assist you, we need to review the specifics of your account and the terms and conditions associated with the bonus offer you mentioned. Please provide us with your casino account email so that we can investigate this issue thoroughly and ensure that you receive the bonus you were promised.
Our goal is to provide a fair and transparent gaming environment for all our players, and we take your feedback seriously. If there was any misunderstanding or error in the bonus application, we are committed to rectifying it promptly to ensure you have a positive gaming experience with us.
We appreciate your patience and cooperation as we work to resolve this matter to your satisfaction. Rest assured, we value your business and are dedicated to providing you with the best possible gaming experience.
Once again, please provide us with your account information so that we can assist you further.
Basic casino with very limited feature. Few deposit, and two withdrawal.
Withdrawal, no problem but slow.
Slow withdrawal
No responsibility tools
Misssing providers
SG Casino
Dear Jamethai888
Thank you for taking the time to share your feedback with us. We value your input, and we're sorry to hear that you found our casino to be basic with limited features. We'd like to provide you with more information about the wide range of products and services we offer to enhance your overall gaming experience.
At our casino, we pride ourselves on offering a diverse selection of products, including Casino, Live Casino, Sports Betting, E-sports, and Virtual Sports. We believe in providing our users with a comprehensive gaming platform that caters to a variety of interests.
In addition to our extensive product offerings, we also have partnerships with over 110 of the most popular game providers, ensuring that you have access to a vast library of entertaining games and experiences. We are dedicated to continuously expanding our game catalog to keep your gaming experience fresh and exciting.
Furthermore, we have established partnerships with over 100 Payment Service Providers (PSPs) tailored to the countries we accept traffic from. This allows us to offer a wide array of payment options to make your transactions more convenient and secure.
But that's not all. We take pride in offering a range of promotions and features to enhance your gaming experience:
Reoccurring Casino and Sports promotions Weekly Reloads and Weekend Reloads Weekly Cashbacks Free Spins & Bets Weekly Challenges Tournaments Shop VIP Club
We also understand the importance of excellent customer support. Our dedicated team of 24/7 Multilingual Customer Support agents is here to assist you with any inquiries or concerns you may have. Additionally, our Multilingual VIP Account Managers are available to provide personalized assistance to our valued VIP members.
We want to assure you that we are continuously working to improve our platform and provide you with the best possible gaming experience. Your feedback is essential in helping us achieve this goal, and we appreciate your patience as we make these enhancements.
Thank you for choosing us as your gaming platform, and we look forward to offering you an even more satisfying and enjoyable gaming experience in the future.
Withdrawals take forever, I haven't received my money yet. Chat is slow to respond. 500e withdrawal limit per day. I don't recommend to anyone. They have promised in the chat that my money will be paid soon, I think soon is not 3 days, soon means 1 day at most.
Now they don't even agree to discuss it in the chat, they cut off the connection.
Kotiutukset kestää ikuisuuden, en ole saanut vielä rahojani. Chat vastaa hitaasti. 500e nostoraja päivässä. En suosittele kenellekkään. Ovat luvanneet chatissa, että rahani maksetaan pian, minun mielestä pian ei ole 3päivää, pian tarkoittaa maksimissaan 1päivää.
Nyt he eivät suostu edes keskustelemaan asiasta chatissa vaan katkaisevat yhteyden.
Is not
Ei ole
Withdrawals
Nostot
Chat
Chat
Customer service
Asiakaspalvelu
SG Casino
Dear mikkosiikila
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you've experienced with our withdrawal process and customer support. We understand how frustrating this situation must be for you, and we are committed to resolving it as swiftly as possible.
Regarding the delay in withdrawals, we acknowledge that the process has not met your expectations, and for that, we are truly sorry. Our team is actively working to address any bottlenecks and streamline the withdrawal process to ensure a more prompt and efficient experience for all our users.
We are also aware that you found our chat support to be slow in responding, and we deeply regret the inconvenience this has caused you. Our goal is to provide prompt and helpful assistance to all our customers, and we are taking steps to improve our chat support's response times and efficiency.
Regarding the withdrawal limit of 500€ per day, we understand that this may not meet your needs, and we appreciate your feedback on this matter. It's important to note that withdrawal limits and other conditions are much better as your VIP level increases. We encourage you to explore our VIP program to see if it aligns with your requirements.
Regarding the promises made in our chat support, we take such commitments seriously. We understand that "soon" should not mean multiple days, and we apologize for the delay in processing your withdrawal. We will investigate this issue thoroughly to ensure such delays are minimized in the future.
We deeply regret that your chat was disconnected, and we want to assure you that this was not our intention. We are working to improve our chat support's stability and ensure that your concerns are fully addressed in a timely manner.
To assist us further in addressing your issue, could you please provide us with your website username or account details? This will enable us to locate your account and expedite the resolution of your concern.
Please be assured that we are committed to resolving your issue and providing a better experience moving forward. We will reach out to you directly to gather more information and expedite the processing of your withdrawal.
Once again, we apologize for the inconvenience you've faced, and we appreciate your patience and understanding as we work to make improvements to our services.
Closed account for reason X Deposits 5 sec Withdrawals 3 days You sent a message from the sister casino You asked for an ID and a selfie, after which the account was closed Let's get a lawyer involved, because that kind of behavior is not allowed.
casino does not pay
no customer service,does not respond to email
deposit 5000/day, withdrawal 500/day
SG Casino
Dear anzelika33,
Thank you for reaching out to SG Casino with your concerns. We understand that you are dissatisfied with the closure of your account and the verification process you encountered. We apologise for any inconvenience caused.
Regarding your account closure, we would like to clarify that it was based on the decision of our administration after you did not pass the verification process. The verification process is a standard procedure we implement to ensure the security and integrity of our platform, as well as to comply with regulatory requirements.
Please refer to section 9.1 of our Terms and Conditions, which provides information on our verification procedures. We understand that this may be frustrating for you, but it is an important measure to protect both our players and our casino.
At this stage, we are unable to provide any further details regarding your specific case. We encourage you to contact our support team directly if you have any further questions or require assistance. They will be happy to assist you further and provide any necessary clarification.
We value your feedback and take your concerns seriously. Should you wish to discuss this matter further, please do not hesitate to contact our support team. We are here to assist you and address any issues you may have.
This casino lies and cheats.. I deposited money via Sofortüberweisung but the money is not credited.. I have sent screenshots multiple times..Live chat is very rude and lying....no help. I'm so mad..this is a disastrous service I responded and resent scrrenshots..and contacted support again.. Still no help Lana was very impudent and ended the chat... It doesn't work that way... I want the 90 euros, the bonus and the free spins. Why are you doing this??? Why are you so to the people???!!!
Dieses Casino lügt und betrügt..Ich habe Geld per Sofortüberweisung eingezahlt allerdings wird dass Geld nicht gutgeschrieben.. Ich habe mehrfach Screenshots gesendet..Der Live Chat ist sehr unhöflich und lügt....keine Hilfe. Ich bin so sauer ..das ist ein katastrophaler Service Ich habe reagiert und Scrrenshots erneut gesendet..und mich nochmal an den Support gewendet.. Weiterhin keine Hilfe Lana war sehr unverschämt und hat den Chat beendet ...Das geht so nicht .-..Ich möchte die 90 Euro den Bonus und die Freispiele Warum macht ihr sowas??? Warum seit ihr so zu den Menschen???!!!
Everything all support
Alles der gesamte Support
Rude and cool
Unhöflich und kühl
lies and excuses
Lügen und Ausreden
fraud and untruth
Betrug und Unwahrheit
no service
Kein Service
No help
Keine Hilfe
Money will not be credited
Geld wird nicht gutgeschrieben
unfriendly
unfreundlich
SG Casino
Dear Seba1205,
We apologize for the frustration and inconvenience you have experienced with our casino. We take these concerns seriously, and it is our utmost priority to provide a fair and transparent gaming environment for our players.
Regarding your deposit via Sofortüberweisung, we understand that the non-crediting of funds has caused frustration. We would like to investigate this matter thoroughly and provide you with a resolution as soon as possible. To better assist you with your inquiry, could you please provide us with your username? This will allow us to access your information and address your question more effectively.
We are sorry to hear that you had a negative experience with our live chat support. Our team is trained to provide professional and courteous assistance, and we apologize if this was not reflected in your interaction. We will review the chat logs and take appropriate action to ensure that such incidents do not recur.
Your satisfaction is important to us, and we want to make things right. Our support team will be reaching out to you directly to further assist you with resolving the issue and addressing your request for the 90 euros, bonus, and free spins.
We apologize for any inconvenience caused and appreciate your patience. If you have any further questions or concerns, please do not hesitate to reach out to us. We value your feedback and are committed to improving our services.
Edit: Really slow withdrawals. Max withdrawal 500e/per day and only 3 withdrawals can be queued! ! So, if you play big bet, be prepared for the fact that it may take several months to withdraw big winnings! Casino is well suited for players who play with a bet of 0.20-2e and take home small winnings. Customer service and game selection good!
Edit: Todella hitaat kotiutukset. Max kotiutus 500e/per päivä ja vain 3kpl kotiutuksia voi olla jonossa! ! Eli jos pelaat big bet valmistaudu siihen että isojen voittojen kotiutus saattaa kestää useamman kuukauden! Casino sopii hyvin pelaajille jotka pelaa 0.20-2e panoksella ja kotiuttaa pieniä voittoja. Asiakaspalvelu ja pelivalikoima hyvä!
Game selection
Pelivalikoima
Customer service
Asiakaspalvelu
Slow withdrawals
Hitaat kotiutukset
SG Casino
Thank you for sharing your feedback about our casino. We take all feedback seriously and would like to investigate your case further. In order for us to do so, we kindly request that you provide us with your username. This will allow us to look into your account and address any issues you may have experienced.
The maximum withdrawal limit and queue system are in place to ensure the security and safety of both our players’ funds and the casino’s finances. This allows us to manage our resources effectively and ensure that we can provide timely payouts to all of our players.
We understand that this may cause inconvenience for players who have won larger amounts and need to wait longer for their withdrawals, and we are continuously reviewing our policies to improve the overall experience for our players.
Complete rip off, rtp so low that you can't even win. After 5000 otherwise once 60x that's ridiculous. Furthermore, the servers often crash.
Völlige Abzocke, rtp so gering, dass man gar nicht gewinnen kann. Nach 5000 sonst einmal 60x das ist lächerlich. Weiterhin stürzen die Server oftmals ab.
Many providers
Viele Anbieter
Super bad rtp
Super schlechte rtp
Bad servers
Schlechte server
Games crash
Absturz der Spiele
SG Casino
Dear ricktor26,
We are sorry to hear about your disappointing experience with our online casino. We take player feedback very seriously and strive to provide a fair and enjoyable gaming experience for all our customers.
Regarding the issue you mentioned about low RTP, we assure you that all our games are tested and certified for fairness and randomness by independent third-party auditors. RTP, or return to player, is an industry-standard measure of the expected payout for a particular game over time. While it is true that the outcome of individual sessions can vary due to the random nature of the games, over a long period of time, the RTP should be close to the published rate.
We also apologize for the server crashes that you experienced. We are constantly working to improve our infrastructure to ensure a reliable and uninterrupted gaming experience for our customers.
We would appreciate the opportunity to investigate your account further and address any specific concerns you may have. Please feel free to contact our customer service team at [email protected] to discuss the matter in more detail.
Thank you for bringing this to our attention, and we hope to have the chance to make things right.
Sincerely, The SG Casino Support Team.
Safety Index explained
Safety Index of SG Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of SG Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:High8.9/10
Very big casino, based on our research and estimates
We consider the casino's T&Cs to be fair
Not found on any relevant casino blacklist
Low value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a slightly negative impact on the casino's Safety Index
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