The player from Spain has been waiting over 15 days for a withdrawal, and despite completing the verification process, their documents were previously rejected. They have not received any meaningful response from customer support and are concerned they will not receive their money.
Legiano Casino - Player's withdrawal is significantly delayed.
Amount: €2,400
Legiano Casino
Safety Index:HighSafety Index
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8.6
Legiano Casino has a Safety Index of 8.6, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case opened
Current status
Waiting for Casino Guru to reply
3d 22h 57m 23s
Case summary
3 days ago
Public
Public
1 week ago
Translation
I've been waiting for a withdrawal for over 15 days.
This casino previously put me through a verification process where they rejected documents that were correct, just to waste my time.
I have been waiting for my first withdrawal since 10/30, and they won't give me the money.
My account is correctly verified.
I haven't received a response from support@legiano.com, and the chat only gives similar replies, always the same without offering a solution.
I believe they won't return my money. What should I do?
I find it awful on your part that the casino has such a high rating when there are so many people expressing that they have been owed money for a long time.
Please, help us.
Automatic translation:
Public
Public
1 week ago
Hello beruco-26,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Legiano Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when is your account fully verified?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
