The player from Spain has been waiting over 15 days for a withdrawal, and despite completing the verification process, their documents were previously rejected. They have not received any meaningful response from customer support and are concerned they will not receive their money.
Legiano Casino - Player's withdrawal is significantly delayed.
Amount: €2,400
Legiano Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case opened
Current status
Waiting for player to reply
6d 12h 19m 39s
Case summary
11 hours ago
Public
Public
13 hours ago
Translation
I've been waiting for a withdrawal for over 15 days.
This casino previously put me through a verification process where they rejected documents that were correct, just to waste my time.
I have been waiting for my first withdrawal since 10/30, and they won't give me the money.
My account is correctly verified.
I haven't received a response from support@legiano.com, and the chat only gives similar replies, always the same without offering a solution.
I believe they won't return my money. What should I do?
I find it awful on your part that the casino has such a high rating when there are so many people expressing that they have been owed money for a long time.
Please, help us.
Automatic translation:
Public
Public
11 hours ago
Hello beruco-26,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Legiano Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when is your account fully verified?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
beruco-26 has 6d 12h 19m 39s to reply
