The player from Spain had been waiting over 15 days for a withdrawal, and despite completing the verification process, their documents had previously been rejected. They had not received any meaningful response from customer support and were concerned they would not receive their money. The issue was resolved after the player canceled pending withdrawals and posted negative reviews, which led to a prompt payment the following day. Other customers who were mentioned in the same screenshot also received their payments.
Legiano Casino - Player's withdrawal is significantly delayed.
Amount: €2,400
Legiano Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.8
Legiano Casino has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 weeks ago
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1 month ago
Translation
I've been waiting for a withdrawal for over 15 days.
This casino previously put me through a verification process where they rejected documents that were correct, just to waste my time.
I have been waiting for my first withdrawal since 10/30, and they won't give me the money.
My account is correctly verified.
I haven't received a response from support@legiano.com, and the chat only gives similar replies, always the same without offering a solution.
I believe they won't return my money. What should I do?
I find it awful on your part that the casino has such a high rating when there are so many people expressing that they have been owed money for a long time.
Please, help us.
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1 month ago
Hello beruco-26,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Legiano Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when is your account fully verified?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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1 month ago
Translation
I send them an email every day and they always reply the same way.
They always tell me that there is a queue and I have to wait.
It's been 20 days
I have verified that they do not have a license and therefore I cannot sue them.
What I do?
I have another pending withdrawal from 11/5/24 for €300 that has not been paid to me either.
There is 1700€ more in my game account.
I'VE BEEN ROBBED, PUT IT ON THE BLACKLIST
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Sensitive attachment
1 month ago
Translation
Here I attach proof of pending withdrawals
I have the conversations and emails from They always answer the same thing (everything is fine and you will receive it soon)
It's a scam!! When you win they DON'T PAY
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1 month ago
Translation
I got paid yesterday after cancelling my pending withdrawals and posting negative reviews.
I showed them my negative reviews via screenshot and they paid me the next day.
They also paid other customers who appeared in the same screenshot I sent them with negative reviews of their casino. 
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4 weeks ago
Dear beruco-26,
I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you.
As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues.
Thank you so much for your time.
Best regards,
Casino.Guru
