Home Complaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.

  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
Opened complaints (251)
Justified not solved complaints (223)
Justified solved complaints (354)
Rejected complaints (1127)
Our verdict

Against fair gambling codex

UNRESOLVED

Amount: €1,264.38

All Wins Casino - Player’s winnings have disappeared.

1.8/10 Very Bad reputation
Read more
Submitted: 2020-05-24  |  Unresolved
Our verdict

No reaction policy, passive regulator

UNRESOLVED

Amount: $350.05

Playhub Casino - Player’s winnings have been voided

7.4/10 Good reputation
Read more
Submitted: 2020-05-19  |  Unresolved
Our verdict

No reaction, passive regulator

UNRESOLVED

Amount: €170

Play24Bet Casino - Player’s account has been blocked.

5.6/10 Questionable reputation
Read more
Submitted: 2020-05-13  |  Unresolved
Our verdict

No reaction, passive regulator

UNRESOLVED

Amount: $307

Vegas Rush Casino - Player’s struggling to withdraw his No Deposit bonus winnings.

6.8/10 Good reputation
Read more
Submitted: 2020-05-07  |  Unresolved
Our verdict

No reaction, good regulator

UNRESOLVED

Amount: NZ$12,000

Captain Spins Casino - Player’s withdrawal has been delayed.

8.2/10 Very Good reputation
Read more
Submitted: 2020-05-06  |  Unresolved
Our verdict

No reaction, passive regulator

UNRESOLVED

Amount: £745

Casino Napoli - Player’s winnings have been cancelled and account closed.

0.8/10 Very Bad reputation
Read more
Submitted: 2020-05-05  |  Unresolved
Our verdict

Against fair gambling codex

UNRESOLVED

Amount: €58,000

Lord of the Spins Casino - Player’s withdrawal has been denied.

1.5/10 Very Bad reputation
Read more
Submitted: 2020-05-04  |  Unresolved
Our verdict

Against fair gambling codex

UNRESOLVED

Amount: €1,014

All Wins Casino - Player’s winnings have been cancelled.

1.8/10 Very Bad reputation
Read more
Submitted: 2020-05-03  |  Unresolved
Our verdict

No reaction, passive regulator

UNRESOLVED

Amount: €4,000

Bitcoincasino.us - Player’s winnings from a bonus were not granted.

5.9/10 Questionable reputation
Read more
Submitted: 2020-05-03  |  Unresolved
Our verdict

No reaction, good regulator

UNRESOLVED

Amount: €20

Mr Mega Casino - Player’s bonus hasn’t been granted.

7.8/10 Good reputation
Read more
Submitted: 2020-05-01  |  Unresolved
Showing 1 - 10 of 223 complaints
1 2 3 ... 22 23
Show more complaints (+10)
Gambling guide
Games guide
Casino Guru
About us
Play responsibly and in moderation.
Online Casino Complaint Resolution Center – Casino Guru

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2020