The player from Ukraine was trying to close his account due to gambling addiction. The casino did not restrict the player's account immediately and asked the player to provide documents for their identity verification, including a picture of the player's passport near a hand-written note. The player provided all requested information, but failed to include the note. Because of this, their account had not been blocked and the player was able to deposit and risk more funds.
The player from United Kingdom is experiencing difficulties withdrawing her winnings due to ongoing verification. Casino didn't respond.
The player from Belarus has been struggling to receive their winnings for three months. Casino didn't respond.
The player from Germany has requested a withdrawal two weeks ago. Unfortunately, it hasn’t been received yet. Casino didn't respond.
The player from United Kingdom has requested a withdrawal seven weeks ago, unfortunately, it has not been received yet. The complaint was closed as unresolved as the casino did not respond to us within the given time.
The player from Uruguay requested a withdrawal more than a month ago, but it still hasn’t been processed. We ended up closing the complaint as ‘unresolved’ because the casino failed to reply.
The player from the UK had provided all the required documents but still wasn’t able to withdraw their winnings. The casino did not provide an explanaion. We closed the complaint as ‘unresolved’ because the casino failed to reply in the given time frame.
The player from Germany has been waiting for his withdrawal for a few weeks. We ended up closing the complaint as ‘unresolved’ because the casino failed to reply.
The player from Germany has requested a withdrawal seven weeks ago, unfortunately, it has not been received yet. Casino didn't respond.
The player from the UK has been trying to withdraw her winnings for a few weeks. The complaint was closed as unresolved as the casino did not respond to us within the given time.
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