Online Casino Complaint Resolution Center

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Opened complaints (98)

Unresolved complaints (22)

Resolved complaints (37)

Rejected complaints (145)

Casino Guru

We want players to understand gambling.

Our verdict

No reaction, passive regulator

UNRESOLVED

Amount: $100

Vegas Rush Casino - Player’s withdrawal request has been denied due to the “mixing of funds” policy.

7.6/10 Good reputation

Submitted: 17/10/2019Unresolved

Our verdict

Insufficient evidence from casino

UNRESOLVED

Amount: €100

BondiBet Casino - Player’s account has been closed without explanation and winnings from free spins confiscated.

6.3/10 Questionable reputation

Submitted: 17/10/2019Unresolved

Our verdict

Failed self-exclusion

UNRESOLVED

Amount: €4,450

Spin Million Casino - Failed self-exclusion.

2.0/10 Very Bad reputation

Submitted: 12/10/2019Unresolved

Our verdict

No reaction, passive regulator

UNRESOLVED

Amount: 37,500 kr

Lucky Days Casino - Player’s withdrawal is delayed.

4.5/10 Bad reputation

Submitted: 07/10/2019Unresolved

Our verdict

No reaction, passive regulator

UNRESOLVED

Amount: €1,489.50

I.S.A. Gaming Casino - Player’s winnings were cancelled.

4.2/10 Bad reputation

Submitted: 07/10/2019Unresolved

Our verdict

No reaction, passive regulator

UNRESOLVED

Amount: A$1,000

GW Casino - Player’s winnings were voided.

7.2/10 Good reputation

Submitted: 05/10/2019Unresolved

Our verdict

No reaction, passive regulator

UNRESOLVED

Amount: €1,826

Euromoon Casino - Player is worried his game history was altered.

0.7/10 Very Bad reputation

Submitted: 03/10/2019Unresolved

Our verdict

Justified complaint

UNRESOLVED

Amount: €11,281.98

EatSleepBet Casino - Player’s account was suspended, and winnings confiscated.

6.1/10 Questionable reputation

Submitted: 02/10/2019Unresolved

Our verdict

Justified complaint

UNRESOLVED

Amount: €3,100

Jellybean Casino - Player’s winnings were confiscated because of “irregular betting patterns”.

5.6/10 Questionable reputation

Submitted: 02/10/2019Unresolved

Our verdict

Waiting for decission of regulator

UNRESOLVED

Amount: €500

Yobetit Casino - Player’s account was suspended without any explanation.

8.2/10 Very Good reputation

Submitted: 27/09/2019Unresolved

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