Winit Casino - Player’s withdrawal request remains delayed.

For almost 8 months this Company have ignored all my withdrawal requests, the latest one being over their 21 business day service standard. They also ignored over 200 emails requesting account closure and have even blocked me from using the online Support, albeit that is just chatbots trotting out set lies/auto text.

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Dear BigPete;

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we have received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of the many submitted cases, the casino decided to take a no-reaction policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be to wait for your money and not have any feedback about when you’ll receive it, and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please forward a screenshot of your withdrawal request to tomas@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards,

Tomas

They do not have a gaming licence, their address as per their website doesn’t actually exist and the Curacao Gaming Authority have no record of them, despite them claiming to be in Curacao and registered there. Have ANY complaints re withdrawal requests or account closure requests been satisfactorily resolved in favour of their clients? I am a VIP client, yet their three supposed VIP Account Managers have ignored 200 emails each from me requesting account closure!

Dear BigPete,

Thanks for your patience and the evidence provided.

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their assistance; however, Winit Casino has multiple cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us in solving players' complaints. I’m afraid there is not much that can be achieved without cooperation from their side. I will mark the complaint as "unresolved" in our system, and it will negatively impact their future safety rating on our website as such. I understand this isn't a satisfactory solution to your issue at all. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach in the future. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

Best regards,

Tomas

Casino Guru