The player from Bulgaria has deposited funds into her account using her husband’s credit card. Since the husband was the only card owner, we were forced to reject this case.
The player from Germany breached the bonus T&Cs by placing higher single bet than allowed.
The player from Greece is questioning responsible gambling tools. He asked the casino for cooling off period which wasn’t activated. We decided to reject this complaint because the cooling-off period is just an additional responsible gambing tool and the casino informed the player that it cannot be applied to his account.
The player from Portugal canceled the bonus and his winnings disappeared. The player decided he doesn't want to cooperate with us in resolving this case, therefore we rejected the complaint.
The player from Germany has experienced issue with the wagering requirements. The casino fixed it by giving another bonus, which she accepted by starting playing, therefore we couldn't be more of a help.
The player from the UK is dissatisfied with the verification process and asks for a refund. Since the player wasn't able to provide basic documents, we were forced to reject this case.
The player from Italy is dissatisfied with the casino’s RTP (Return to Player).
The player from Germany breached the bonus terms by placing a single bet greater than the allowed. This was caused by using an in-game feature. Therefore, his winnings were confiscated.
The player from Germany is struggling to complete the KYC. He provided all the required documents, but his residence card has expired. He gambled away all of the winnings.
The player from Germany has been experiencing problems with the withdrawal. Unfortunately, the player lost all his balance before we managed to help, therefore we were forced to reject this complaint.