BET7K Casino CL - Player is facing delays with cashback at a closed site.

Hello, good day. 7kbet didn't give me my expected cashback and now the site is down; it's been like this for 24 hours. I've attached images.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please clarify whether you manually activated the bonus or if it was granted automatically?
• Would you be able to document your net losses from the relevant period and share the relevant evidence of your claim with me?
• Could you kindly send me a link to the bonus you are referring to?
• Could you please confirm the disputed amount?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Dear Player,

After reviewing your complaint, we have realized that the issue you described is directly related to a complaint you previously submitted.

As we do not handle duplicate complaints, we kindly ask you to continue addressing this matter in the original complaint thread. If the previous complaint has already been closed, you may request its reopening and provide any new information there.

For this reason, we will now close this complaint as rejected.

We apologize for any inconvenience and thank you for your understanding.

Best regards,

Attila