16 hours ago
Great casino. I’m happy with everything. Fast withdrawal, exellent support.
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18 hours agoOriginalTranslation
On 20.12.2025, I requested the immediate closure of my account by e-mail, citing gambling addiction, in a demonstrable manner. The casino ignored this and continued to allow play and deposits.
After 4-5 emails, they just kept asking if I wanted to close the account, while consistently avoiding their responsibility and the question of money. Finally, they closed the account, but no refund was made, and they haven't responded since.
Due to their omission, I paid about 600,000 HUF after the closure request. There was no winnings even after several deposits. And the principles of responsible gaming were not enforced.
I would like to ask Casino Guru for help in investigating this matter.
After 4-5 emails, they just kept asking if I wanted to close the account, while consistently avoiding their responsibility and the question of money. Finally, they closed the account, but no refund was made, and they haven't responded since.
Due to their omission, I paid about 600,000 HUF after the closure request. There was no winnings even after several deposits. And the principles of responsible gaming were not enforced.
I would like to ask Casino Guru for help in investigating this matter.
Automatic translation:
18 hours ago
Worst experience ever they dont pay out Waiting 11 days now. Sent so many email's to them and they dont reply at all dont even send verification email at all since i joined a month ago how this casino is still open is just unreal i bet they wont even let this review up lol negitiveity honest review's are not allowed on here
- Good games you can win
- Dont pay out
- Dont reply to emails
- Dont send verification emails
- Worst casino ive ever encountered
yesterdayOriginalTranslation
The site is easy to navigate, the bonus offers are okay, but the wagering requirement is very low, especially on the first deposit. Many free spins are offered, unfortunately only for Mascot games. The RTP is incredibly poor! 80% of the game providers are unplayable, even when playing from different countries. I did have some winnings, but withdrawals aren't possible without verification, which has already taken a week. Excluding holidays, it's now four business days! No response to emails. In the chat, I was told to send a selfie holding my ID and credit card, and then the account would be verified... nothing has happened. Games are faulty, the server connection keeps dropping, I've sent screenshots in the chat and to support... no response. After having €500 in my withdrawal, it then dropped to 0 (I couldn't withdraw), I made further deposits and it went back up to €700, but withdrawals weren't possible again...everything is going badly, I can deposit €1500 without any significant winnings...now I notice after verification it's only showing 0...is that strange??? Or is it being manipulated??? Update: My account was fully verified today!! As consolation for the long wait, I received a reward of €42...for Mascot Games, then I deposited again and it's all 0...even in the feature on The Greatest Catch by Evoplay, I lost 10 times and still won 0, I've never experienced that in any other casino*!! So my advice is, trust, but verify. I won't be playing here again.
- Support always available
- Many bonus offers and free spins
- Good customer service
- Verification takes forever
- Payout not possible
- 80% of the games don't work, even when using [unclear - possibly a specific software or software].
Automatic translation:
1
yesterdayOriginalTranslation
Honestly, it's one of the casinos I recommend the most. I've been using it for about a year now, and as I've mentioned, I've only had problems with some rewards, but other than that it's very good.
- Quick withdrawals
- Partially simple verification
- Quick deposits
- NO ROLLOVER ON FREE SPINS
- Minimum deposit 100
- Problems with rewards sometimes.
Automatic translation:
yesterday
Not a good first impression. The 300 free spins generated over €100, but to actually withdraw those winnings you’re required to wager your own money — roughly €6,000 — which is excessive. Bonuses like this should have a reasonable wagering requirement, not 30x. I made my first deposit expecting the deposit bonus to be more fair, but it follows the exact same principle. Overall, I’m disappointed. There’s nothing particularly appealing about this site, and the bonus structure feels more punishing than rewarding.
Update: In response to the casino’s reply, I would also like to point out that the 300 free-spin bonus comes with only a 24-hour wagering period. If the wagering requirement is around 6,000 (like I had), that is an unreasonable amount of time pressure—especially for players who wager at the lower end. A fairer approach would be at least 3 days, ideally up to a week.
Additionally, the wagering requirement itself is neither particularly good nor particularly bad, so saying it is "lower than many casinos" is exaggerated. For comparison, SpinBetter occasionally offers generous free-spin bonuses with similar conditions and a wagering requirement as low as 5×, while their holiday bonuses are more often in the 15–20× range.
This shows that Blazebet still has room for improvement when it comes to wagering terms.
Update: In response to the casino’s reply, I would also like to point out that the 300 free-spin bonus comes with only a 24-hour wagering period. If the wagering requirement is around 6,000 (like I had), that is an unreasonable amount of time pressure—especially for players who wager at the lower end. A fairer approach would be at least 3 days, ideally up to a week.
Additionally, the wagering requirement itself is neither particularly good nor particularly bad, so saying it is "lower than many casinos" is exaggerated. For comparison, SpinBetter occasionally offers generous free-spin bonuses with similar conditions and a wagering requirement as low as 5×, while their holiday bonuses are more often in the 15–20× range.
This shows that Blazebet still has room for improvement when it comes to wagering terms.
- Good selection of deposit methods
- Few slots providers
- Deposit bonuses use real money for wager
- Some providers load abnormally slow
BlazeBet Casino
yesterday
Thank you for sharing your thoughts. Just to clarify, all our bonus terms, including wagering, are fully transparent in the bonus T&C. Our wagering requirements are actually lower than many casinos, and during wagering, withdrawals are never locked.
We’re glad you liked the deposit options, and we’re continuously working to improve provider variety and game load speeds. Your feedback is appreciated and helps us make the site even better.
-The Blazebet Team
We’re glad you liked the deposit options, and we’re continuously working to improve provider variety and game load speeds. Your feedback is appreciated and helps us make the site even better.
-The Blazebet Team
yesterday
"This site is a total scam.1025azn They have been torturing me for 10 days by refusing to pay my money (ID: 341963010). My account is verified, but they just ignore me and even blocked me on WhatsApp. Avoid this site at all costs!""1win is scamming me. They refuse to pay my two withdrawals: 800 AZN and 225 AZN. It has been 10 days and I am being ignored. Also, they stole my 80 AZN deposit from Dec 25. Total debt is 1105 AZN. My ID: 341963010. Pay me now!"
- "They are refusing to pay my money. It has been 10 days and I am being ignored. ID: 341963010
yesterdayOriginalTranslation
I'm very happy with the online casino. The slots are great, they don't lag. You often get free spins and the support is superb. I can recommend you try it.
Automatic translation:
yesterday
Volna is a great casino with tons of slots. The 200% bonus and 100 free spins helped me win 15,000. Withdrawal to USDT took just 3 hours — that’s top-notch! Support responds quickly, but the bonus wagering requirements are a bit annoying. I’d like to see more live dealer games.
yesterday
I've been playing here for about two years, and nothing particularly has changed regarding the comments above. The support is good, and the VIP program to encourage players to make their next deposit is fine. However, cashback feels fictional—it's better to withdraw instantly. The withdrawal process can sometimes be frustrating. For example, if you initiate a withdrawal in the second half of the day, you might not see the funds in your wallet the next day. Instead, they may appear in your casino balance. When you contact support, they may inform you that there was an error on their end and ask you to make the withdrawal again. Unfortunately, you may then have to wait another 12 to 24 hours for it to process. Additionally, if you are a high-roller, your withdrawals may be split into smaller amounts. In the first year of playing, the RTP (Return to Player) was satisfactory; it usually paid back what I put in and occasionally a bit more. Unfortunately, the following 12 months were devoid of any significant winning streaks, leading to continuous deposits without any withdrawals. When the slots start to feel crowded or jammed, I realize that I will likely lose my balance without any wins. The first year of playing was as expected, with an RTP of 90-95%. However, in the second year, it drops to 40-45%. During the registration process, when I shared my personal information, I began receiving an overwhelming amount of spam on my email and local phone number. These messages often contain scam links from untrusted senders, urging me to "make a deposit and receive" various offers. I am certain this increase in spam started after I registered with Lemon Casino. The performance of the website is very poor; there are better hosting and firewall solutions available in the market. In the end, I can overlook negative aspects, but the 12-month losing streak is frustrating, and I feel compelled to express my thoughts here. I've asked support what's going on. I offered to book a trip or something else after experiencing a few significant losses, but I never received a satisfactory reply, like "okay" or "it's just luck." Thanks, your VIP player Vadym.
- Friendly support
- VIP Program and Bonuses
- Cashback program
- The withdrawal process is lengthy
- There are significant restrictions on withdrawals per day/month
- Low rtp
- Slots are often crowded/jammed
- Low-level security
- Website performance
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Online casino reviews by experts and casino players
On this page, you can find an overview of the top-rated online casinos according to our own dedicated casino review team, as well as according to members of our community, who have the option to submit their casino reviews and ratings here on Casino Guru.
At the top, you will see a section with the best online casinos according to us, evaluated predominantly based on the Safety Index, which reflects the casinos' fairness and safety, as well as other criteria.
Underneath, you will see a section with casinos ranked on their User feedback, which is a score we calculate based on reviews and ratings submitted by members of our community. Underneath, you can browse all user reviews submitted on Casino Guru and learn more about any casino in our database.
Alternatively, keep reading below to learn how we review and rate online casinos, as well as how we collect and treat reviews submitted by other players.
Online casinos reviewed and rated by Casino Guru experts
We review and rate all online casinos that we discover on the internet, regardless of whether they like our review or not. Thanks to this, you will find a review of virtually all casino sites on Casino Guru, helping you discover important information about any casino before playing.
We focus predominantly on the casino's safety and reliability, so that we can help you choose top online casinos that will pay out your winnings without any issues and will not try to take advantage of you in unfair ways.
Clicking the 'Expert review' button will take you to the casino's detailed review, in which you can learn everything you need to know to decide whether you should play there or look for a better online casino. In the detailed review you will find:
- The casino's Safety Index calculated based on our review
- The casino's pros and cons, as well as some interesting facts about it
- The casino's bonuses
- Supported languages
- Available games
- Supported payment methods
- The casino's user reviews by members of the community
- Detailed explanation of the casino's Safety Index
- Forum discussion about the casino
- Information about other casinos related to the one you are viewing
Independent casino review and rating team
Our casino reviews are conducted by an independent casino review team with more than 25 members, whose sole responsibility is collecting information about all casinos on the internet and evaluating them based on the collected data.
Thanks to this, our reviews of online casinos can remain impartial and provide great informational value, as our casino reviewers can focus solely on creating reliable reviews and nothing else.
Objective casino review methodology
The casino review team follows a data-driven methodology, according to which they gather the available information about each casino. The collected data is then used to calculate the casino's Safety Index.
Here is an overview of the factors considered in our casino reviews, which go into calculation of the Safety Index:
- Casino size – The size of a casino, expressed as its revenues or its number of players, is one of the most important factors. The quality of many big casinos with big revenues has been proven by time and a large number of players. Additionally, their large revenues enable them to pay out big wins without any issues, while smaller sites can struggle because of their worse financial situation.
- Complaints submitted by players – Players often complain publicly about online casinos that treat them in an unfair way or try to scam them. We take these complaints into account, deducting points from the casino's Safety Index for each justified unresolved complaint. Considered complaints include those from our own Complaint Resolution Center, but also complaints collected from other relevant websites.
- Unfair practices and rules – If we find that a casino has fundamentally unfair rules in their Terms and Conditions or treats players unfairly, we deduct points from its Safety Index. If there are any, the casino's unfair clauses and practices are listed in its detailed review, specifically in the 'Safety Index explained' part.
- Positive qualities – In relatively rare cases, we also add points for some positive qualities, for example for having an established network of brick-and-mortar venues or going above and beyond in terms of resolving player complaints.
- Related casinos – Other casinos that have a relationship with the casino also influence its review. This influence can be either positive or negative, depending on relevant qualities of the related casinos, and its size depends on the strength of the relationship between casinos.
Note: You can read more about our casino review process in a dedicated article on how we review online casinos.
User feedback and reviews submitted by players
Unlike our expert reviews, the ones submitted by players come in many shapes and sizes. While there is only one Casino Guru review and rating for each casino in our database, some casinos have hundreds of user reviews that range from terrible to amazing.
When reviewing a casino, users can submit a rating on a five-point scale from Very negative to Very positive, which is very similar to a classic scale from one to five stars.
To make things easier, we calculate an overall User feedback score that ranges from Terrible to Excellent. This should get you an overview of the casino's qualities – as expressed by other player – and make it easier to compare the User feedback of two casinos. However, to get the full picture, we recommend reading the reviews and seeing what players like and dislike.
Note: We only calculate the User feedback score that have received at least 10 reviews from players. We have decided to do this, because we believe that a smaller number of reviews is too low of a sample to base any comprehensive score on, and we wanted to avoid portraying casinos with only a few reviews too positively or negatively.
Things to watch out for when reading user reviews
When reading user reviews and comparing the User feedback score, there are some things you should keep in mind, as they can skew the ratings in a positive or negative direction:
- Many online casino players submit a negative review when they are angry with the casino, for example when they feel like they should be winning more than they are. There is a high number of negative reviews of many casinos because of this, which push their overall scores down.
- On the other hand, some casinos consider their User feedback score on Casino Guru important, which is why they try to improve it, for example by asking their players to submit a positive review. We are doing our best to detect this and account for it, but these practices may have a positive effect on the User feedback score of casinos that do it.
As you can see, these two effects generally work in opposite directions, so they may cancel out for some casinos, but they can affect the User feedback score of some, too. That said, with how we collect the reviews and work with them, we believe that our User feedback score will give you a good idea of how players view a specific casino.
Finding the best reviewed casino
When selecting a casino to play at, you can look at our expert reviews or on reviews submitted by players. Or, ideally, you can look at both.
There are casinos that have a high Safety Index calculated based on our review process and a low User feedback score, and vice versa. This is because our evaluators and casino players generally look at different things when reviewing and rating a casino.
Our reviews
Our casino reviewers focus on fairness and safety. We want to make sure that any casino we recommend will treat players well and create a fair environment for them, without any significant unfair rules or other negative qualities. Fairness and safety are the top priority for us.
User reviews
Players rate and review casinos based on their personal experience, which may have been both positive and negative. As each of us focuses on different aspects, some reviews may be based on whether we have won or lost, whether we have communicated with a nice or unpleasant customer support representative, or many other things.
This is why individual reviews tend to be all over the place, but they can give you a great overview of which positive or negative things players experience at a casino.
Therefore, the best thing to do is to choose a casino with a high Safety Index, which also has good user reviews that praise things you want from an online casino. If you find such casino, it should be a great fit for you.
Note: If you are new to online gambling in general, we recommend you read our article on how to choose an online casino, in which we go over factors you should consider in detail.
Emphasis on responsible and safe gambling
It is extremely important to approach online gambling in a safe and responsible way.
We have already started collecting information about responsible gambling options – such as self-exclusion, betting limits, reality checks, and more – available at individual online casinos. However, because of the vastness of our database, we do not have the data collected for all casino sites. Once we have it, we will include this information in our review of each casino.
