Casino Extreme Review

The player from the US complained about not being allowed to withdraw his bonus winnings and about their deposit not being credited to their gaming account. Later, it became clear that the bonus the player's winnings originated from was sticky, which meant that the amount requested for withdrawal would be reduced by the amount equal to the initial bonus amount. The player's withdrawal request was canceled as the player's bonus balance did not exceed the initial bonus amount. The player's deposit was not credited to the player's account to avoid mixing of balances to which different rules applied. Later, once the player was finished playing with the bonus funds, their deposit was credited to their gaming account. After the situation was explained, the player did not provide any updates regarding the matter. Based on the provided explanations, the player's complaint was rejected as 'Unjustified'.

The player from the United States has been accused of breaching bonus terms by placing bets greater than the allowed ones. We rejected the complaint because the player didn't respond to our messages and questions.

The player from the US was accused of opening multiple accounts. The casino confiscated her winnings and blocked her account. We ended up rejecting the complaint as the casino provided information supporting its claims.

The player from Florida has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from United States had his withdrawal voided without further explanation. The case was rejected since the casino team explained the whole situation (backed by evidence), and the withdrawal was not in fact voided.

The player from the US had her bonus winnings confiscated after playing a restricted game. We ended up rejecting the complaint because we accept the applied rule in these cases since the casino has fewer ways to limit the winnings from such a bonus.

The player from New Zealand had his winnings cancelled to a rule forbidding a redemption of multiple consecutive Free Bonuses. After a closer examination, we ended up rejecting this complaint as unjustified.

The player from United States is unable to redeem a bonus code for a free chip. We’ve reopened this complaint as per the player’s request. We rejected the complaint in our system because we have assumed that the issue got resolved by 3rd party.

The player from the United States is complaining about the lengthy verification process. A week after submitting the complaint, the player informed us that their account was finally verified and the winnings withdrawn, so we closed the complaint as resolved.

The player from Germany is experiencing difficulties withdrawing their winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from New York has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from the United States was accused of opening multiple accounts. The casino has informed us that after reviewing the player's issue, all restrictions have been removed from his account. We consider the complaint resolved.

The player from the United States is experiencing difficulties withdrawing her winnings due to ongoing verification. After the player's account had been successfully verified, the player confirmed receipt of the payment.

The player from the United States has been accused of breaking the T&Cs by playing a restricted game while completing bonus wagering. After contacting the casino and their explanation, both parties agreed on a satisfactory solution. The player confirmed the complaint was resolved.

The player struggled to verify his card as the casino was non responsive. After submitting the complaint, the casino got in touch with the player, his card was verified and the winnings were paid out after a month of waiting.

The player from the US experiences difficulties with his bitcoin deposit in the casino. The player confirmed the deposit was credited to his casino account after the casino was given proof of the transaction.

The player from the US had their winnings confiscated after the casino accused him of breaking the bonus terms and conditions. After contacting the casino and their explanation, both parties agreed on a satisfactory solution. Based on the circumstances, we consider the complaint resolved.

The player from South Africa was experiencing complications verifying the email address and completing account verification. After following the casino's instructions, the withdrawal was completely processed. The complaint is resolved.

The player from Poland tried to withdraw winnings accumulated with free spins, but the casino accused him of creating multiple accounts. After the player's account had been successfully verified and the winnings reinstated, the player confirmed the case was resolved.

The player struggled to withdraw his winnings due ongoing verification. We contacted the casino and received a reply, where they explained that the player needed to make a verification deposit after playing with free spins bonus. The player promised to make one, and later informed us that she successfully received her winnings, so we closed the complaint as resolved.

The player from the United States has requested a withdrawal a few hours prior to submitting this complaint. Simply, winnings haven’t been received yet. Player’s complaint has been resolved successfully.

The player's winnings were voided for breaching the casino terms. After contacting the casino and their explanation, both parties agreed on a satisfactory solution. The player confirmed the complaint was resolved.