HomeComplaints
null

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
All28394Opened833Not solved3960Solved7790Rejected15811
Active filters: Casino:
Clear all filters
Resolved Our verdict

Case closed

Disputed amount: €520

CatCasino - Player's valid identity document is rejected.

CatCasino
Safety Index:Very high Submitted: 23 Sep 2023
Resolved Our verdict

Case closed

Disputed amount: €2,900

GrandWin Casino - Player’s withdrawal has been delayed.

GrandWin Casino
Safety Index:Low Submitted: 19 Sep 2023
Resolved Our verdict

Case closed

Disputed amount: €2,200

RichPrize Casino - Player’s winnings payout delayed.

RichPrize Casino
Safety Index:Below average Submitted: 19 Sep 2023
Resolved Our verdict

Case closed

Disputed amount: €900

Arctic Casino - Player’s self-exclusion request not honored by all casinos.

Arctic Casino
Safety Index:Fresh casino Submitted: 19 Sep 2023
Resolved Our verdict

Case closed

Disputed amount: Mex$8,000

MostBet Casino - Player’s withdrawal has been delayed.

MostBet Casino
Safety Index:High Submitted: 18 Sep 2023
Resolved Our verdict

Case closed

Disputed amount: €250

BetiBet Casino - Player's deposit is missing.

BetiBet Casino
Safety Index:High Submitted: 17 Sep 2023
Resolved Our verdict

Case closed

Disputed amount: €1,220

PalmSlots Casino - Player believes that their withdrawal has been delayed.

PalmSlots Casino
Safety Index:Above average Submitted: 16 Sep 2023
Resolved Our verdict

Case closed

Disputed amount: €1,500

Buran Casino - Player believes that their withdrawal has been delayed.

Buran Casino
Safety Index:Very high Submitted: 16 Sep 2023
Resolved Our verdict

Case closed

Disputed amount: €1,700

1Bet Casino - Player believes that their withdrawal has been delayed.

1Bet Casino
Safety Index:Very low Submitted: 16 Sep 2023
Resolved Our verdict

Case closed

Disputed amount: €1,000

BetiBet Casino - Withdrawal of player's winnings has been delayed.

BetiBet Casino
Safety Index:High Submitted: 16 Sep 2023
Show more complaints (+10)
Showing 1 - 10 of 7,790 complaints
1 2...779
Go to pageof 779 pages
Online Casino Complaint Resolution Center – Casino Guru
Gambling guide
Games guide
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2023

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
flash message_pinata popper_alt
Spin, Win, Get Vouchers: Join the free Contest Now!
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news