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OverviewBonuses0User reviews135Safety Index explainedDiscussion1Payment methods14
CasinoMax Review
Our expert casino review team has carefully analysed CasinoMax in this review and evaluated its positives and negatives using our casino review process. They considered the fairness of the casino's Terms and Conditions, licenses, complaints from existing players, customer support, limits, and other important factors to figure out whether this casino is safe and legit, an outright scam, or somewhere in between.
Based on these markers, we have calculated the Safety Index, a score that summarizes our analysis of the safety and fairness of online casinos. The higher the Safety Index, the more likely you are to play and receive your winnings without any issues. CasinoMax scored a High Safety Index of 8.8, which is why it could be considered a favorable option for most players in terms of fairness and safety. Continue reading our CasinoMax review and learn more about this casino in order to determine whether or not it's the right one for you.
Safety Index of CasinoMax – Is it fair and safe?
Our process for establishing a casino's Safety Index involves a detailed methodology that considers the variables we've collected and analyzed during our review. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc.
In our review of CasinoMax, we have looked closely into the Terms and Conditions of CasinoMax and reviewed them. To our best understanding, there are no rules or clauses that could be viewed as unfair or exploitative. This is a favorable sign, considering that such rules could potentially be leveraged to deny the players their rightful winnings.
Based on our estimates or gathered data, CasinoMax is a medium-sized online casino. Considering its size, this casino has a low sum of disputed winnings in complaints from players. We factor in the number of complaints in proportion to the casino's size, recognizing that larger casinos tend to experience a higher volume of player complaints.
Based on our findings, no important casino blacklists feature CasinoMax. Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at.
Taking into account all factors in our review, CasinoMax has scored a Safety Index of 8.8, representing a High value. For most players seeking an online casino that prioritizes fairness in the online gambling experience they offer, this casino is a recommendable choice.
Note: CasinoMax is linked to 5 other online casinos, based on the information we've collected. Because of the relationship between these casinos, we have considered the qualities of the related casinos when calculating the Safety Index of CasinoMax.
Terms and Conditions of CasinoMax
Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. It's not uncommon to find clauses and rules in the Terms and Conditions of some casinos that we deem unfair or predatory, since they provide the casino with grounds to withhold player winnings under specific circumstances.
We did not find any unfair or predatory rules in the Terms and Conditions of CasinoMax during our review.
Player complaints regarding CasinoMax
Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. Each casino's Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels.
We haven't found any complaints directly about this casino, but we have one complaint about a related casino in our database. Because of this complaint, we've given this casino 720 black points. You can find more information about the complaint and black points in the 'Safety Index explained' part of this review.
User feedback and reviews of CasinoMax
At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. We determine the overall user feedback score based on the player feedback submitted to us. The score can range from Terrible to Excellent.
The user satisfaction feedback of CasinoMax shared by 135 users has resulted in a Good User feedback score. To view the casino's user reviews, navigate to the User reviews part of this page.
Note: Please note that user reviews may not accurately reflect the casino's quality. Certain casinos may submit fake reviews to improve their overall user feedback score. On the contrary, there may be unsatisfied players leaving numerous negative reviews to lower the casino’s score. We aim to filter these out and compute an impartial user feedback score; thus, for these reasons, the user reviews are not a part of the Safety Index calculation process.
Licenses and company information
CasinoMax is owned by Entsoft Group Ltd, and we have estimated its yearly revenues to be greater than $1,000,000. This makes it a small to medium-sized online casino on our scale.
CasinoMax is licensed by Anjouan Gaming in Comoros.
Payment options, withdrawal limits and win limits
CasinoMax supports 14 deposit methods. This includes: VISA, Mastercard, Diners Club, American Express, Bitcoin (BTC), Bank transfer, JCB, Bank wire, Interac e-Transfer, Litecoin (LTC), Bitcoin Cash (BCH), Ethereum (ETH), Check (Cheque), Discover.
Winnings and withdrawals are typically regulated by limits set by the casino. In many instances, the limits are high enough to not impact the majority of players. However, certain casinos impose win or withdrawal restrictions that may be quite limiting. That's why we always examine these aspects in our casino reviews. The information regarding the casino's win and withdrawal limits is displayed in the table below.
Withdrawal limits
Win limits
USD 4,000 per week
No win limit
USD 16,000 per month
CAD 4,000 per week
CAD 16,000 per month
Note: It is unlikely that all of the payment options mentioned before can be used for both deposits and withdrawals. Similarly, some payment options may only be used in selected countries.
Languages and customer support options
Members of our casino review team collect information about customer support and available languages when reviewing online casinos. The options available at CasinoMax can be seen in the table below.
Language
Website
Customer support
Live chat
English
24/7
Members of our casino review team contacted the casino's representatives to learn how helpful, professional, and quick their responses are. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at CasinoMax, your account, withdrawals, or anything else. According to our tests and collected information, CasinoMax has a good customer support.
Slots and casino games at CasinoMax
Players can enjoy these types of casino games at CasinoMax: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Craps and dice, Keno, Other card games, Crash games, Other games.
Casino games supplied by 2 game providers are available. This includes Realtime Gaming, Visionary iGaming (ViG).
CasinoMax bonus offers and codes
Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing. Our database presently holds 5 bonuses from CasinoMax, which are listed in the 'Bonuses' section of this review.
Note: Take a look at our designated CasinoMax bonuses page for more details about this casino's bonus offers.
Read more
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Bonuses
No Deposit Bonus:
Not available
Deposit Bonus:
Not available
Payment methods
Payment methods
Show all
(14)
Payment methods (14)
Withdrawal limits
per month
$16,000
per week
$4,000
Games
Show all
Slots
Roulette
Blackjack
No betting
Video poker
Bingo
Baccarat
Jackpot games
No live games
No poker
Craps and dice
Keno
No scratch cards
No eSports betting
Crash games
Types of games
Slots
Roulette
Blackjack
No betting
Video poker
Bingo
Baccarat
Jackpot games
No live games
No poker
Craps and dice
Keno
No scratch cards
No eSports betting
Crash games
Language options
English website
English customer support
English live chat
Game providers
Casino screenshots
Positives
So far good reputation, online since 2017
Bitcoin accepted
Phone customer support available
Simple and clean website design
Live chat support is available 24/7
Negatives
Unless stated otherwise the maximum win from any single spin is a multiple of 50,000 times your bet per line
Minimum withdrawal amount is $200
Interesting facts
Players must be 21 or over
Max withdrawal $4000 per week
All deposits need to be wagered 1x before withdrawal
Browse all bonuses offered by CasinoMax, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
User reviews
(135)
User reviews of CasinoMax
This is a place to share experience with CasinoMax. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
The management at this casino franchise did something to me that was absolutely despicable. I haven't played here for quite a long time only because of something that this casino (or their processor) did and then turned around and blamed me for it. The type of player that I am I periodically shut down accounts for cool down times. Well, there was one time in which, during one of those cool down periods where I had shut the casino account down that the casino's processor tried to charge my bank a duplicate charge that they had already charged several months prior. Well when I contacted customer service about it I was instructed that there was nothing that they could do about it. And the customer service rep said after he inquired with their cashier and that the instructions were for me to dispute the charge because it was a mistake made by their processor that had affected many hundreds of customers across the real-time gaming footprint. So I did just that as instructed. Well when I went to reopen my account I was told by their manager that I could not reopen my account because I had a charge back ...notwithstanding I had made thousands of dollars of deposits for years across all of their brands without issue and the amount that had the issue due to their processor mistake was roughly only about $35 to $75. When I explained to him that this was a mistake of their processor (THAT THEY WERE AWARE OF) and their customer service agent instructed me to do as I did and that I was only following the casino customer service instructions he simply said the decision was made and disconnected the call. And then did close all of my casino accounts across all of their sister brands. Absolutely despicable behavior and to this day I still cannot log in!
Management did something despicable to me!
CasinoMax
Hi John, I'm not sure of your agenda here or why you're writing this after an incident that occured FIVE YEARS AGO.
A full explanation and information was given to you in December 2019 and due to your breach of the casino terms and condition your accounts were closed with CasinoMax and throughout the group of casinos as a result.
After the time that has passed by, I feel it would be incorrect to go over this again, to avoid any contradition. CasinoGuru also closed down your complaint as there is no case to be had.
The slots were awful, sometimes they hanging, also could not get a single hit on thousands of dollars plaid through. Such a joke that any reputable site would recommend them as legit. Also they have terrible CS.
Tight slots
Unfair
Terrible customer service
Awful
CasinoMax
Hi Timmy231, I'm sorry that we've not lived up to your expectations on this occasion. I will pass on your comments and look for any training that can be implemented following your comments about terrible customer service, this is not our usual kind of review.
Decent bonuses and chat, deposited a few times, but no luck at all. Can't comment on withdrawal, since my luck here apparently is terrible. 212.00 and not one time hitting free spins bonus.
CasinoMax
Hi cdfrance1, thanks for your comments. I've looked at your account and see that you've deposited $170, played 1,060 spins on verious slots and made a total of $1,707.68 in bets. There is also a total of $553.20 in deposit coupons and free spins claimed. So it does look like you've had some wins, maybe not the big one that we've all dreamed about, but they're happening for you and we're sure your time will come for the dream hit!
I have been waiting for over two weeks for any cash out. Now I'm being completely ignored.
Won't talk to me at all
CasinoMax
Hi coachnaig33, more than happy to look into this for you. However your email is not showing up in our casino database? Please feel free to contact our 24/7 live chat and one of our agents will be available to help get to the bottom of your issue. Without a username or valid email, there is little that I can do to help.
Verification was thorough but in the end staff was very helpful & available to walk me through the entire process from winning to verification, then cashout. CasinoMax & sister sites (spinfinity, slotsninja, cryptoreels & Roaring 21) are hands down your safest place to put your money & they have earned the extremely high saftey rating they boast on just about every casino forum that does reviews. 9/10 they are the real deal
Helpful staff
User friendly platform
Great welcome bonuses
Reasonably quick crypto payouts
Kyc took longer than expected
Be sure to fully verify account before depositing
CasinoMax
Thanks nikkod1244, that's exactly the right kind of experience we're going for, especially for new players joining our brands. KYC is a faff, we know this too, however it's part of the process and we thank you for your patience with that part. Good luck and enjoy our brands.
Horrible! Deposited multiple times in a 24hr period and not eligible for any kind of cashback at all. Never had this at any online casino. Their minimum deposit is higher than most and I won NOTHING, DO NOT WASTE YOUR MONEY OR TIME. SAME WITH CHERRY JACKPOT. Asked to speak to supervisor and Chris, whom I had on chat earlier in the day also, just so happened to be the senior on staff. I don’t think so. BS Casino!!!!
Nothing! Can’t think of one thing!
EVERYTHING
CasinoMax
HI Ehop1009, it would be great to get your username to look into your frustration here. I'm not sure it's totally accurate. If you wish to update your with your username or better, contact our 24 hour CS team and we'll look into that for you. I think there may be other factor involved here. Given the chance we can look into this further.
The money is being withdrawn just disgustingly long. I don't recommend this casino
CasinoMax
Hi, we're happy to look into this for you. Please confirm your username and I'll see what the holdup is. Usually we're very quick with withdrawals, unless there are some delays with verifying your account?
Ive played on numerous casinos - from wildcasino to ignition to bitstars and hands down - CasinoMax is the worst casino I have ever played on. This review is the same for any of its sister sites as well. (Cherry Jackpot, Spinfinity, etc)
Lets first start with bonus terms. Every bonus they offer is designed on take your money. Many better casinos will offer a bonus in the way of an actual bonus. Where you can cancel it, or where its a seperate balance from your deposit. Casinomax on the other hand combines your deposit with your bonus, locks it and forces you to rollover the combined amount. Also they have no leniency. I accidentally did a few spins of $12 while completeing an extremely lucky run and after trying to withdraw, they denied it because the rules state the max bet is $10. The example I gave is my fault at the end, so I cant give to much hate - but the bonus rules are ridiculous none the less
Customer service is horrible. Games lag and glitch and customer service does nothing about it. Ive hit a retrigger on a bonus game that didnt pay out 3 different time. I tried talking to CS and was told they dont see it - but cant show me.
Withdraws take forever, KYC takes forever and they do everything in their power to delay your withdraw so you will gamble and lose it.
Please do not play on this casino. They are the worst by far
CasinoMax
Hi hiimmichaelminor, I understand you've had a negative experience with a game where you think you've won and this has been escalated to RTG for checking. If it turns out there was a glitch you will of course be compensated correctly for that. However, on the game logs there is nothing that suggests a win occurred.
The complaint you opened with CasinoGuru went unanswered and was subsequently closed due to lack of information on your part. As for the comment about customer service being horrible, I assume this came from your frustration at that time?
Our KYC is very straightforward, photo ID and recent proof of address and all is complete. Withdrawals take between 2 and 5 days as we quote onsite, usually quicker and as long as your KYC docs check out.
I will give this place a 2 star rating. I always give place the benefit of a doubt. Signed up and made a deposit of 50.00 with the match bonus of course. A little over 1$ a spin. And caught ONE bonus feature. As a new customer, you would think they would want you to at least be on the positive side. I would tread carefully for those who decides to play here
I won recently and am just a little disappointed in how long it is taking to get paid. I won on 4/9/22 and was just notified that my check will be arriving 4/23/22 via Fedex.
I did have to verify and I think that took longer than expected. All in all, it has not been a bad experience.
It is an RTG provider so the game selection is limited to RTG.
I did have the opportunity to use the live chat function a number of times and they were quick and courteous.
They have very limited withdrawal methods. I would have liked to have made a Bitcoin withdrawal but they only offer wire transfers or courier checks (U.S resident). Since my credit union does not have a SWIFT number, I had to use the check method. (I now have to wait for a two-week hold at my credit union because it is an international check and that is their policy.
So, from the date I won (4/9/22) until I actually have access to the funds on 5/4/22, is quite a while. But hey, I am just grateful that they pay out.
All in all, not a bad experience.
live chat, bonuses, reliable website
Needs more withdrawal options
CasinoMax
Hi Jaxson59, congrats on your win. I wanted to confirm that we do offer Bitcoin as a withdrawal optoin, this would have been a quicker process for you. Maybe try that on your next win with us. :)
Msebony4279
Unregistered user
• 3 years ago
There has been a issue everytime I’ve won. I requested a withdrawal and they are requesting I verify cards I’ve already verified. I haven’t used the cards in months due to having all new cards. And they are giving me every excuse in the world as to why I haven’t been paid. And the card I used for deposit has been verified.
Horrible company. Don’t play here
CasinoMax
HiMsebony4279, sorry to hear this. I'd like to look into your case as this doesn't sound like us at all. Please provide me with a username so I can help you further. I checked using your name here but that didn't show any matches. Thanks in advance.
** Found player account. I see that all has already been set for withdrawal by check for $299. That'll be sent this week.
I used a coupon NEW222 with a small deposit, the playthrough was about $4,600. I have cleared that as of yesterday and I am still playing. I have not requested a withdrawal, so I cannot comment on that, but the games are definitely fair.
Good bonuses
Winnable games
Tenten
Unregistered user
• 4 years ago
Well I really enjoyed playing on their site, and I won $600. I was SUPPOSE to have the money in my account by last night ( the latest) and sure enough it’s NOT in my account. It’s been over 10 days and over 5 business days. I will change my rating IF and WHEN I get my $$$. How does a site with sooooo many sister sites not be able to pay out???? I will also write a formal complaint. It’s messed up.... they take your money ASAP but when it comes to paying out, so far it’s been a horrible experience and left an awful taste in my mouth! Shame on you casinomax.com
Haven’t received my winnings
CasinoMax
Hi Tenten, I wanted to jump on quickly as CasinoMax is a brand that we represent. I've looked into this case for you and the reason for the delay is that that bank finally returned your withdrawal with the following reason...Reason: beneficiary name mismatchIt would seem that your bank account is in a different name as your casino account or there is a typo somewhere which could cause this. All details for the withdrawal are provided by the player, so this should be confirmed with the casino before they send again.The withdrawal has been added back to your account and a message has been sent to you. This amount is also sat in pending state as I type this, ready for cashing out once again but this time to a similar but not the same bank account number.
It would be great if you can update your review in light of the reason for the delay in you receiving your money.
Safety Index explained
Safety Index of CasinoMax explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of CasinoMax. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:High8.8/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be fair
Not found on any relevant casino blacklist
Low value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
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