CasinoMax Review

Name: CasinoMax Review
Item: CasinoMax
Rating: 8.9
Author: Maria Powel

8.9/10 Very good reputation BY CASINO GURU

CasinoMax Review

Accepts players from Virginia

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

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Payment methods

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Withdrawal limits

per month

$16,000

per week

$4,000

Owner Entertainment Software Group N.V.

Established 2017

Projected annual revenues

> $5,000,000

Licensing Authorities

Curaçao

Overview Bonuses 0 User reviews 112 Reputation explained Discussion 1 Payment methods 13

CasinoMax Review

We've thoroughly reviewed CasinoMax and gave it a very good reputation rating, which means it's a great casino to play at. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. Because CasinoMax is related to other online casinos listed below, its rating is also influenced by them. So, if you were ever wondering whether this casino is safe and legit or a scam, read the full review below to learn more.

According to our research and estimates, CasinoMax is a big online casino with a large revenue and number of players. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.

We have found no relevant complaints about this casino.

Warning: CasinoMax has certain sections of Bonus Terms and Conditions that we consider to be unfair to the casino's players. These might cause you issues if you decide to take advantage of the casino's bonuses or promotions. Because of this, we advise you to look for a casino with fair rules or at least pay special attention to this casino's Terms and Conditions if you decide to play at it.

Based on all of the information mentioned in this review, we can conclusively say that CasinoMax is a very good online casino. You can expect to be treated well and have an enjoyable experience if you choose to play at it.

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Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Show all (13)

Withdrawal limits

per month

$16,000

per week

$4,000

Games
Show all (15)

Slots

Roulette

Blackjack

No betting

Video poker

No bingo

Baccarat

Jackpot games

Live games

No poker

No craps

Keno

No scratch cards

No eSports betting

No crash games

Language options

English website

English customer support

English live chat

Game providers

Positives

So far good reputation, online since 2017
Good selection of games
Bitcoin accepted
Phone customer support available
Above average withdrawal limit
Live chat support is available 24/7

Negatives

Unless stated otherwise the maximum win from any single spin is a multiple of 50,000 times your bet per line

Interesting facts

Players must be 21 or over
Medium sized casino popular in United States

Author & Guarantor: Maria Powel Last updated: 07 Jul 2022 Anything incorrect or missing? Let me know

CasinoMax bonuses

Browse all bonuses offered by CasinoMax, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of CasinoMax

This is a place to share experience with CasinoMax. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Mixed

Rated by 112 users

Very positive Positive Neutral Negative Very negative

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Casino Guru

We want players to understand gambling.

cobra562

Adept

• 3 months ago

Dep 50.00 last night but they took 63.81 and overdrew my account and I got 10.00 fee for this.I am not happy at all and game play was very poor.never again.Thier slot ninja did the same on my last dep thier well.But this one made my bank charge a free not cool at all

Nothing I know of

Everything

CasinoMax

Hi cobra562, this seems very unusual. Please can you get in touch with our customer service team who can look into this for you? They will request some extra information to help us get to the bottom of this but we will do and we will make this right. I don't currently see any notes relating to this issue on your accounts so it would be great if you can get in touch. What we would also say is that our players gamble responsibly and to not play with what cannot be afforded. I do not mean for this to sound condescending, more advice from a reputable casino group. Get in touch today and we'll sort this for you.

I've had our customer service team send you an email, should you wish to sort this out please reply back. We'll just need a copy of your bank statement to compare the deposits and any discrepancies will be sorted out.

Ehop1009

Junior Apprentice

• 3 months ago

Horrible! Deposited multiple times in a 24hr period and not eligible for any kind of cashback at all. Never had this at any online casino. Their minimum deposit is higher than most and I won NOTHING, DO NOT WASTE YOUR MONEY OR TIME. SAME WITH CHERRY JACKPOT. Asked to speak to supervisor and Chris, whom I had on chat earlier in the day also, just so happened to be the senior on staff. I don’t think so. BS Casino!!!!

Nothing! Can’t think of one thing!

EVERYTHING

CasinoMax

HI Ehop1009, it would be great to get your username to look into your frustration here. I'm not sure it's totally accurate. If you wish to update your with your username or better, contact our 24 hour CS team and we'll look into that for you. I think there may be other factor involved here. Given the chance we can look into this further.

WildRider45

Junior Apprentice

• 10 months ago

The money is being withdrawn just disgustingly long. I don't recommend this casino

CasinoMax

Hi, we're happy to look into this for you. Please confirm your username and I'll see what the holdup is. Usually we're very quick with withdrawals, unless there are some delays with verifying your account?

hiimmichaelminor

Novice

• 11 months ago

Ive played on numerous casinos - from wildcasino to ignition to bitstars and hands down - CasinoMax is the worst casino I have ever played on. This review is the same for any of its sister sites as well. (Cherry Jackpot, Spinfinity, etc)

Lets first start with bonus terms. Every bonus they offer is designed on take your money. Many better casinos will offer a bonus in the way of an actual bonus. Where you can cancel it, or where its a seperate balance from your deposit. Casinomax on the other hand combines your deposit with your bonus, locks it and forces you to rollover the combined amount. Also they have no leniency. I accidentally did a few spins of $12 while completeing an extremely lucky run and after trying to withdraw, they denied it because the rules state the max bet is $10. The example I gave is my fault at the end, so I cant give to much hate - but the bonus rules are ridiculous none the less

Customer service is horrible. Games lag and glitch and customer service does nothing about it. Ive hit a retrigger on a bonus game that didnt pay out 3 different time. I tried talking to CS and was told they dont see it - but cant show me.

Withdraws take forever, KYC takes forever and they do everything in their power to delay your withdraw so you will gamble and lose it.

Please do not play on this casino. They are the worst by far

CasinoMax

Hi hiimmichaelminor, I understand you've had a negative experience with a game where you think you've won and this has been escalated to RTG for checking. If it turns out there was a glitch you will of course be compensated correctly for that. However, on the game logs there is nothing that suggests a win occurred.

The complaint you opened with CasinoGuru went unanswered and was subsequently closed due to lack of information on your part. As for the comment about customer service being horrible, I assume this came from your frustration at that time?

Our KYC is very straightforward, photo ID and recent proof of address and all is complete. Withdrawals take between 2 and 5 days as we quote onsite, usually quicker and as long as your KYC docs check out.

kotdamnit

Junior Apprentice

• 11 months ago

I will give this place a 2 star rating. I always give place the benefit of a doubt. Signed up and made a deposit of 50.00 with the match bonus of course. A little over 1$ a spin. And caught ONE bonus feature. As a new customer, you would think they would want you to at least be on the positive side. I would tread carefully for those who decides to play here

bettytubbs

Visitor

• 1 year ago

Bonuses work like how I can search games by wheels

Jaxson59

Senior Apprentice

• 1 year ago

I won recently and am just a little disappointed in how long it is taking to get paid. I won on 4/9/22 and was just notified that my check will be arriving 4/23/22 via Fedex.

I did have to verify and I think that took longer than expected. All in all, it has not been a bad experience.

It is an RTG provider so the game selection is limited to RTG.

I did have the opportunity to use the live chat function a number of times and they were quick and courteous.

They have very limited withdrawal methods. I would have liked to have made a Bitcoin withdrawal but they only offer wire transfers or courier checks (U.S resident). Since my credit union does not have a SWIFT number, I had to use the check method. (I now have to wait for a two-week hold at my credit union because it is an international check and that is their policy.

So, from the date I won (4/9/22) until I actually have access to the funds on 5/4/22, is quite a while. But hey, I am just grateful that they pay out.

All in all, not a bad experience.

live chat, bonuses, reliable website

Needs more withdrawal options

CasinoMax

Hi Jaxson59, congrats on your win. I wanted to confirm that we do offer Bitcoin as a withdrawal optoin, this would have been a quicker process for you. Maybe try that on your next win with us. :)

Msebony4279

Unregistered user

• 1 year ago

There has been a issue everytime I’ve won. I requested a withdrawal and they are requesting I verify cards I’ve already verified. I haven’t used the cards in months due to having all new cards. And they are giving me every excuse in the world as to why I haven’t been paid. And the card I used for deposit has been verified.

Horrible company. Don’t play here

CasinoMax

HiMsebony4279, sorry to hear this. I'd like to look into your case as this doesn't sound like us at all. Please provide me with a username so I can help you further. I checked using your name here but that didn't show any matches. Thanks in advance.

** Found player account. I see that all has already been set for withdrawal by check for $299. That'll be sent this week.

tbullar2

Junior Apprentice

• 1 year ago

I used a coupon NEW222 with a small deposit, the playthrough was about $4,600. I have cleared that as of yesterday and I am still playing. I have not requested a withdrawal, so I cannot comment on that, but the games are definitely fair.

Good bonuses
Winnable games

Tenten

Unregistered user

• 1 year ago

Well I really enjoyed playing on their site, and I won $600. I was SUPPOSE to have the money in my account by last night ( the latest) and sure enough it’s NOT in my account. It’s been over 10 days and over 5 business days. I will change my rating IF and WHEN I get my $$$. How does a site with sooooo many sister sites not be able to pay out???? I will also write a formal complaint. It’s messed up.... they take your money ASAP but when it comes to paying out, so far it’s been a horrible experience and left an awful taste in my mouth! Shame on you casinomax.com

Haven’t received my winnings

CasinoMax

Hi Tenten, I wanted to jump on quickly as CasinoMax is a brand that we represent. I've looked into this case for you and the reason for the delay is that that bank finally returned your withdrawal with the following reason...Reason: beneficiary name mismatchIt would seem that your bank account is in a different name as your casino account or there is a typo somewhere which could cause this. All details for the withdrawal are provided by the player, so this should be confirmed with the casino before they send again.The withdrawal has been added back to your account and a message has been sent to you. This amount is also sat in pending state as I type this, ready for cashing out once again but this time to a similar but not the same bank account number.

It would be great if you can update your review in light of the reason for the delay in you receiving your money.

Reputation rating of CasinoMax explained

Take a look at the explanation of factors that we consider when calculating the reputation rating of CasinoMax. The reputation rating is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

8.9/10 Very good reputation

Casino group revenues (last 4 years): Medium

Terms and conditions: Mostly fair

Blacklists: None

Size to complaints ratio : Very good

Other factors: Slightly negative

Responsible gambling tools: Bad

Has this casino done something unfair to you?

Submit a complaint

Complaints about CasinoMax and related casinos (31)

31 All 4 Opened 0 Not solved 5 Solved 22 Rejected

Complaints directly about CasinoMax

Case opened Current status

Waiting for Casino Guru to reply

6d 23h 55m 36s

Disputed amount: ??

Player is struggling to complete account verification.

The player from the United States submitted the documentation needed for verification. However, the casino has not accepted her proof of address.

Submitted: 28 May 2023

Resolved Our verdict

Case closed

Disputed amount: $4,000

Player hasn't received a refund.

The player from the US was charged unexpectedly, and after the casino promised a refund, this wasn't yet processed. The player confirmed the issue was resolved.

Submitted: 09 Feb 2023

Case closed Our verdict

Player stopped responding

Disputed amount: $270

Player has experienced a technical glitch.

The player from the United States has experienced a technical glitch while playing. We rejected the complaint because the player didn't respond to our messages and questions.

Submitted: 09 Jul 2022

Case closed Our verdict

Player stopped responding

Disputed amount: $716

Player’s struggling to complete account verification.

The player from US is experiencing difficulties withdrawing her winnings due to ongoing verification. The complaint was rejected because the player didn't respond to our messages and questions.

Submitted: 22 Jun 2022

Case closed Our verdict

Unjustified complaint

Disputed amount: $1,000

Player's withdrawal has been declined.

The player from the US cannot withdraw her winnings because she was flagged for making chargebacks with a different merchant. We ended up rejecting her complaint.

Submitted: 06 Apr 2022

Case closed Our verdict

Player stopped responding

Disputed amount: $1,485

Player’s bonus winnings have been voided.

The player from United States has been accused of breaching bonus terms by placing bets greater than the allowed ones. We rejected the complaint because the player didn't respond to our messages and questions.

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Submitted: 02 Mar 2022

Case closed Our verdict

Unjustified complaint

Disputed amount: $1,765

Player’s criticizing Responsible Gaming practices.

The player from United States is dissatisfied with lack of enforcement regarding Responsible Gaming procedures. After a closer examination, we ended up rejecting this complaint as unjustified.

Submitted: 02 Jan 2022

Resolved Our verdict

Case closed

Disputed amount: €5,600

Player has experienced a technical glitch.

The player from United States has experienced a technical glitch while playing.

Submitted: 21 Apr 2021

Case closed Our verdict

Player stopped responding

Disputed amount: $3,000

Player’s winnings from promotional play have been voided.

The player from the US has been accused of breaching bonus T&Cs by placing higher single bet than allowed. We rejected the complaint because the player didn't respond to our messages and questions.

Submitted: 15 Apr 2021

Case closed Our verdict

Player stopped responding

Disputed amount: $4,000

Player’s bonus winnings have been voided.

The player from United States has been accused of breaching bonus terms by placing single bets greater than the allowed ones. We rejected the complaint because the player didn't respond to our messages and questions.

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Submitted: 22 Feb 2021

Case closed Our verdict

Player stopped responding

Disputed amount: $400

Player’s bonus winnings have been capped.

The player from United States had the bonus amount deducted from bonus winnings. We rejected the complaint because the player didn't respond to our messages and questions.

Submitted: 07 Dec 2020

Case closed Our verdict

Player stopped responding

Disputed amount: $4,000

Player’s winnings have been confiscated.

The player from United States had his winnings cancelled due to breaching maximum bet rule. We rejected the complaint because the player didn't respond to our messages and questions.

Submitted: 06 Jul 2020

Complaints about related Spinfinity Casino (Same management)

Resolved Our verdict

Case closed

Disputed amount: $175

Player is struggling to complete the account verification.

The player from the United States was experiencing difficulties withdrawing his winnings due to ongoing verification. The casino responded and explained that the verification process had now been completed, and seemed to take longer than usual as the player no longer had access to one of the credit cards he had used. The player confirmed that they had received their payment and the issue was resolved.

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Spinfinity Casino

8.9/10 Very good reputation Submitted: 06 Mar 2023

Resolved Our verdict

Case closed

Disputed amount: $22.5

Player's deposit hasn't been credited.

The player from the US is experiencing issues with deposits. The player later confirmed that the problem was resolved.

Spinfinity Casino

8.9/10 Very good reputation Submitted: 18 Apr 2022

Complaints about related Roaring21 Casino (Same management)

Resolved Our verdict

Case closed

Disputed amount: $2,317

Player's asking for a deposit refund.

The player from the US has not received a refund after a deposit amount was deducted twice from her bank account. The casino responded and stated that they were investigating the issue, but taking into account the delays experienced by the player the casino would credit the amount to the player's account for withdrawal. After some time, the player received the correct amount and the complaint was resolved.

Read more Read less

Roaring21 Casino

8.9/10 Very good reputation Submitted: 03 Jan 2023

Show more complaints (+5)

CasinoMax Discussion

Discuss anything related to CasinoMax with other players, share your opinion, or get answers to your questions.

Casino Guru

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CasinoMax payment methods

Browse an overview of payment methods supported by CasinoMax, along with related limits and fees associated with transactions to or from your casino account.

	Deposit Limits & fees	Withdrawal Limits & fees	Withdrawal Time	More info
VISA	$35 - $1,000	Not Available	-
Mastercard	$35 - $1,000	Not Available	-
Diners Club	$35 - $1,000	Not Available	-
American Express	$35 - $1,000	Not Available	-
Bitcoin	$10 - $10,000	$30 - $4,000	1 - 2 days
Dogecoin	$10 - $10,000	Not Available	-
Discover	$35 - $1,000	Not Available	-
Interac e-Transfer	$35 - $1,000	Not Available	-
Check	Not Available	$250 - $3,000 Fee: $50	3 - 5 days
Bank wire	Not Available	$200 - $4,000 Fee: $25	3 - 5 days
Bitcoin Cash	$10 - $10,000	Not Available	-
Ethereum	$10 - $10,000	Not Available	-	How to use Ethereum
Litecoin	$10 - $10,000	Not Available	-