Lucky Red Casino Review

The player's withdrawal was delayed for unknown reason. Our first attempts to contact the casino weren't successfull but later the casino representative got in touch with us and started to investigate the case. After a month the issue was finally solved and the player received their winnings. The complaint is closed as resolved.

The player from US is experiencing difficulties withdrawing their winnings due to ongoing verification. The player later confirmed that they received a check, therefore we marked this complaint as resolved.

The player from US was experiencing difficulties withdrawing his winnings due to ongoing verification. The player was asked to supply ID verification by uploading it to the casino via the supplied link. The player did not have any way to take a photograph of the document and a scanned image could not be used. The casino responded and stated that they were working with the player to resolve the issue. After some time, the player informed us that they were unable to comply with the casino's requests, had been refunded their deposit and now considered the matter closed.

The player from the US is having difficulties to complete the KYC process and also isn’t satisfied with the customer support. We rejected the complaint because the player stopped responding to our messages and questions.

The player, Tompa, requested a withdrawal and sent all the documents needed for verification. The documents were approved but a few days later, the withdrawal was denied and he was banned from all the casinos within Club World Group due to a fraud, bonus abuse and duplicate account holdings. Tompa claimed he never had more than one account except for the Lucky Red and asked the casino to provide an evidence, but they never did so. There is no further information available and the casino stopped communicating with the player.

The player, Ngarcia332, requested a withdrawal and waited for it to be processed. But instead, he found out that his account was blocked. As a reason, the casino said that he was permitted to have only one pending game at a time and they claimed he had multiple pending games and that was why any balance in that account could be forfeited, and that was what they did. The casino offered him to get his deposit back and also to provide proofs, but they never did so. The case is still unresolved.

Bazboy, the player, had his account blocked and his deposit returned to him right after the document verification. The casino said he broke two rules, one was that he provided them with a wrong phone number and the other one was that someone else had played from the IP address. The player said he gave a wrong phone number just to avoid receiving bonus offers and that the casino knew about him and his brother playing under the same IP address. The casino provided proofs of their accusations, but the player was advised by the AskGamblers to contact the gambling commission of Curacao for help. There is no further information provided.