Rated by 70 users
We've thoroughly reviewed Lucky Red Casino and gave it a perfect reputation rating, which is the best rating any casino can get from us. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. Lucky Red Casino is related to other online casinos listed below and its rating is also positively influenced by them. So, if you were ever wondering whether this casino is safe and legit or a scam, read the full review below to learn more.
According to our research and estimates, Lucky Red Casino is a medium-sized online casino revenue-wise. However, it's a part of a big group of related casinos with high combined revenues. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.
We currently have 9 complaints directly about this casino in our database, as well as 21 complaints about other casinos related to it. Because of these complaints, we've given this casino 62 black points in total, out of which 62 come from related casinos. You can find more information about all of the complaints and black points in the 'Reputation explained' part of this review.
Lucky Red Casino appears on 6 blacklists, but they haven't influenced our rating of this casino. We've chosen to ignore them either because they're related to the casino's previous owner, or because some other applicable reasons.
Based on all of the information mentioned in this review and our perfect reputation rating of this casino, we can conclusively say that Lucky Red Casino is a great place to play. If you are looking for a perfect online casino, we recommend trying out this one.
Browse all bonuses offered by Lucky Red Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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Take a look at the explanation of factors that we consider when calculating the reputation rating of Lucky Red Casino. The reputation rating is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
The player's withdrawal was delayed for unknown reason. Our first attempts to contact the casino weren't successfull but later the casino representative got in touch with us and started to investigate the case. After a month the issue was finally solved and the player received their winnings. The complaint is closed as resolved.
The player from US is experiencing difficulties withdrawing their winnings due to ongoing verification. The player later confirmed that they received a check, therefore we marked this complaint as resolved.
The player from US was experiencing difficulties withdrawing his winnings due to ongoing verification. The player was asked to supply ID verification by uploading it to the casino via the supplied link. The player did not have any way to take a photograph of the document and a scanned image could not be used. The casino responded and stated that they were working with the player to resolve the issue. After some time, the player informed us that they were unable to comply with the casino's requests, had been refunded their deposit and now considered the matter closed.
The player from the US is having difficulties to complete the KYC process and also isn’t satisfied with the customer support. We rejected the complaint because the player stopped responding to our messages and questions.
The player, Tompa, requested a withdrawal and sent all the documents needed for verification. The documents were approved but a few days later, the withdrawal was denied and he was banned from all the casinos within Club World Group due to a fraud, bonus abuse and duplicate account holdings. Tompa claimed he never had more than one account except for the Lucky Red and asked the casino to provide an evidence, but they never did so. There is no further information available and the casino stopped communicating with the player.
The player complained about having problems with the casino from the very beginning. When he made a deposit, he was offered a bonus via live chat and he didn't accept it and felt like the representative was rude and not really nice to him. He also claimed that while he played a game of poker and was about to win, the game froze and he lost what he had won. The casino said they have to investigate more thoroughly on the technical glitch but were sure it wasn't done purposely so the player wouldn't win. There is no update available ever since.
The player, 99turbo, had his withdrawal denied due to already accepting first deposit bonus from the casino back in 2012 and he could only accept one first deposit in his life. The casino offered to pay him his deposit back and he asked them to provide a proof of their accusation since he couldn't remember whether or not he took one from them in the past. They claimed they send those to his email. The case remains unresolved.
Cicibisuper, the player, requested a withdrawal of $10,028 and the casino asked him to provided documents needed for verification. Later on, he received an email about his account being closed due to him living very close to Markham city, which belonged to their restricted areas. The casino said they couldn't do much about it but would return his $1,000 deposit back.
The player, Sweatsox101, requested a withdrawal and after a long delay of not receiving the payment, he contacted the casino. They told him it was taking them longer than usual, but he should receive the money soon. When that still didn't happened, he contacted them again and this time was informed that the payment was sent to him and should arrive soon. That never happened so he contacted the casino again and this time they told him they didn't find any information about his account or the requested withdrawal he made. The player really liked playing at this casino and was hoping for a fast resolution.
The player, Ngarcia332, requested a withdrawal and waited for it to be processed. But instead, he found out that his account was blocked. As a reason, the casino said that he was permitted to have only one pending game at a time and they claimed he had multiple pending games and that was why any balance in that account could be forfeited, and that was what they did. The casino offered him to get his deposit back and also to provide proofs, but they never did so. The case is still unresolved.
The player, Wan26, requested a withdrawal and waited for it to be processed. But instead, he found out that his account was blocked. As a reason, the casino said that he was permitted to have only one pending game at a time and they claimed he had multiple pending games and that was why any balance in that account could be forfeited, and that was what they did. The casino offered to provide proofs, but they never did so. The case is still unresolved.
Bazboy, the player, had his account blocked and his deposit returned to him right after the document verification. The casino said he broke two rules, one was that he provided them with a wrong phone number and the other one was that someone else had played from the IP address. The player said he gave a wrong phone number just to avoid receiving bonus offers and that the casino knew about him and his brother playing under the same IP address. The casino provided proofs of their accusations, but the player was advised by the AskGamblers to contact the gambling commission of Curacao for help. There is no further information provided.
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