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Lucky Red Casino Review
Accepts players from Virginia
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Payment methods
Show all (14)
  • Skrill
  • Mastercard
  • VISA
  • Diners Club
  • American Express
  • Bitcoin
  • Litecoin
  • Tether
Withdrawal limits
 per month
$20,004
 per week
$5,001
BeSoftware N.V.
2009
> $5,000,000
OverviewBonuses2User reviews80Safety Index explainedDiscussion3Payment methods14

Lucky Red Casino Review

We've thoroughly reviewed Lucky Red Casino and gave it a High Safety Index, which means it's a great casino to play at. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. Lucky Red Casino is related to other online casinos listed below and its rating is also positively influenced by them. So, if you were ever wondering whether this casino is safe and legit or a scam, read the full review below to learn more.

According to our research and estimates, Lucky Red Casino is a medium-sized online casino revenue-wise. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.

We currently have 9 complaints directly about this casino in our database, as well as 21 complaints about other casinos related to it. Because of these complaints, we've given this casino 40 black points in total, out of which 40 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

Warning: Lucky Red Casino has certain sections of Bonus Terms and Conditions that we consider to be unfair to the casino's players. These might cause you issues if you decide to take advantage of the casino's bonuses or promotions. Because of this, we advise you to look for a casino with fair rules or at least pay special attention to this casino's Terms and Conditions if you decide to play at it.

Lucky Red Casino appears on 6 blacklists, but they haven't influenced our rating of this casino. We've chosen to ignore them either because they're related to the casino's previous owner, or because some other applicable reasons.

Based on all of the information mentioned in this review, we can conclusively say that Lucky Red Casino is a very good online casino. You can expect to be treated well and have an enjoyable experience if you choose to play at it.

Bonuses

Payment methods

Payment methods
Show all (14)
  • Skrill
  • Mastercard
  • VISA
  • Diners Club
  • American Express
  • Bitcoin
  • Litecoin
  • Tether
Withdrawal limits
 per month
$20,004
 per week
$5,001

Games
Show all

Slots
Roulette
Blackjack
No betting
Video poker
No bingo
Baccarat
Jackpot games
No live games
No poker
No craps
Keno
No scratch cards
No eSports betting
No crash games

Language options

English website
English customer support
English live chat

Game providers

  • Realtime Gaming
  • Visionary iGaming (ViG)
CASINO SCREENSHOTS
lucky_red_casino_game_gallery_desktop
lucky_red_casino_homepage_desktop
lucky_red_casino_promotions_desktop
lucky_red_casino_game_gallery_mobile
lucky_red_casino_homepage_mobile
lucky_red_casino_promotions_mobile

Positives

  • Casino accepts players from many countries
  • Very friendly support
  • Live chat support is available 24/7
  • Nice website

Negatives

  • Small selection of game providers

Interesting facts

  • Players must be 21 or over
Author & Guarantor: Stefan Manson Last updated: 02 Feb 2024 Anything incorrect or missing? Let me know
Casino Bonuses (2)

Lucky Red Casino bonuses

Browse all bonuses offered by Lucky Red Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

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User reviews (80)

User reviews of Lucky Red Casino

This is a place to share experience with Lucky Red Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:
Mixed

Rated by 80 users

Very positivePositiveNeutralNegativeVery negative

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Casino Guru

We want players to understand gambling.

• 2 weeks ago
It was fine for me
I could recommen. Casinos can provide entertainment and employment opportunities for many people.d it to the others
• 2 weeks ago
I was able to withdrawal the max $100 off of a free ND $30 chip. As everyone is saying the customer service is great. Both of the reps I dealt with were down to earth people. I actually enjoyed interacting with customer service, especially Angela. Her accent had me wishing I had more questions so I could keep her on the phone! 🤣 Verification took only 6 hours for me and my withdrawal hit my coin coinbase wallet in under 12. I stay away from all of the deposit required bonuses as the play through requirements are extremely high in my opinion. And the website is a bit frustrating, sometimes it will just end my session and I'll have to log back in nothing major just a bit annoying. Personally I can deal with a few technical issues better than I can deal with not feeling safe with my money. And customer service definitely was responsive enough to make me feel completely safe that I wasn't going to get scammed. Also if you aren't using cryptocurrency to withdrawal there is a fee of $25 I believe which I think is a little unfair. But if you're comfortable with cryptocurrency there is no fees so that kind of evens it out I suppose.
  • Customer Service ❤️ Angela 🤣
  • Verification Speed
  • Fee for withdrawals if not using cryptocurrency
• 1 month ago
Very poor selection of games, on bonus spins you can't win anything over 5 USD, and whatever game you try to play with that bonus money you get nothing, the RTP of the game is very bad, I don't recommend this casino, there are much better ones
  • Negative experience
• 2 months ago
I've seen a lot of bad reviews, but I just think as with any online casino or whatever people will run into problems. It's not completely avoidable. I've been playing with LuckyRed for a couple months now. I promise everyone reading the reviews they are very legit, it's not a scam. I haven't won a ton of money but I haven't really loaded too much on either. I've cashed out a total of 5 times via my Cash app Bitcoin address. Once for $200 something and 4 times for over $500. The first time it took every bit of three days for ID and address verification, after that it hasn't been more than 1-2 days. Always received exactly what I was supposed to receive. (People need to read into the bonus requirements/info) I find it better just to avoid the bonuses myself. Then it's just a 1x rollover and there's no max cash out, max bet per hand, etc. as far as support. They're phonomenal. Two times I didn't receive my bonus with my deposit, I messaged live chat and they resolved it in literally a couple minutes. They're friendly, and you can even ask them how there day is going and you'll find out they're normal people just like us making a living. Lol 10/10 from me. I almost feel as if you're having an issue with them that it's probably some mistake on your end. Can't say for sure. Haha...but yeah don't be weary. Good site. I've been testing out a ton of them lately and so far this is my favorite one right in front of WildCasino.
  • Support
  • Interface
  • Loyalty rewards
  • Bonuses
  • Easy Withdrawal and deposit
  • Sometimes the home screen lags behind just a little
• 3 months ago
This is one of the few rtg sites that is legit and has good, honest customer service. As a player, it's up to you to know the rules of bonuses. The only downside is that the site is a little buggy sometimes, but that may be because of my location compared to theirs, I am not sure. The most important thing to me is that they are honest, and they are (at least they have been so far). Once you are verified your payout will hit your account 1-2 days after you request it. There are always exceptions, but as long as you abide by the rules and stay understanding, this is a site worth playing on. You will lose in the long run, that's just the way it goes, but this site will not rip you off.
  • Honest
  • Good enough selection of games
  • Low wagering requirements compared to other sites
  • Kind, responsive customer service
  • Software doesn't allow you to adjust window size, and it's too small, so I just use the site.
  • Website isn't the smoothest. During a session of a few hours or more I will have to reload the page, clear cache, re-login etc. to get things working again.
• 3 months ago
I really have good experience with this casino they have very quick support team and different games and providers but sometimes site was laggy.
• 3 months ago
I have created account several months ago , also I won some money but the main problem was with withdraw they say that to withdraw money is easy on their website but its not true I tried many times but unfortunately i didn't get. Support could not help me and site was a bit laggy.
• 7 months ago
I was skeptical about this casino at first because most RTG casinos are sketchy at best. However I haven't had any bad experiences so far, my only gripe is that verification took several days but once it was finished, I was able to withdraw via Bitcoin and took a little under 2 days to receive my winnings. I even won the major jackpot playing Plentiful Treasure ($1,233) and they sent the money with no issues, that was what convinced me they're legit, was totally expecting some lame excuses why they couldn't pay out. Also their customer service is very friendly and helpful. I recommend this casino to anyone who enjoys RTG slots and is weary of other rogue sites.
  • Friendly customer service
  • No problems withdrawing winnings
  • Decent bonuses
  • Verification took some time
  • RTG slots only
• 7 months ago
I’ve been playing this casino for probably 3-4 months. I’ve made multiple deposits I’ve never one. On July 27. I finally won a tournament. Today is August 4 and I still haven’t been paid and have been told my bitcoin address is not valid three separate times. I’ve given them three separate bitcoin addresses, and they keep giving me a BS excuse. They finally told me yesterday through email that I had given him a valid bitcoin address and today it is 4 PM and still I haven’t received my funds. $250 winnings I wrote them through chat asking what was the hold up and they told me that they were to be sorry to be the bearer of bad news, but the cashiers are gone until next week in my which I won’t be processed until then. Yeah, right! The cashier wrote me last night is what I said and I said I’m tired of you guys I’m reporting you I’m done talking. FYI run from the casino. They act and seem fantastic but when you get in the middle of it, it’s a huge ordeal it’s like pulling teeth getting your money .
  • From the outside, it looks very appealing
  • Make false excuses not to pay you.
  • Delay, paying you in hopes that you spend the money before they send it.
  • Send you emails leading you on getting your hopes up that your moneys finally on the way.
  • No matter how many deposit you make they still treat you like crap.
• 10 months ago
A total scam!!!! Won $709.00 said withdraw amount available!!! Then said account not verified. Then customer service says you can't withdraw until you reach 345$ which I did! Now I'm told can't transfer to my bank. Have to accept in Bitcoin!!! They say highest pay out for cash money is $75 and the rest would be taken off! Then you have to deposit 25$ just to verify your account! Oh yeah of the $75 they want a 25 fee! So outta all my winnings I get a funky a** $50! Hell naw! Ruuuunnnnn! From this casino fast as you can!!!!!
• 1 year ago
My experience is not about playing at this casino, but about not playing. All I could do was deposit $50. Then I couldn't play more than one game. It's been two months and nothing has changed. Support about 50 times advised the same medicine. This is cookie removal
Asking me to return the deposit because the site does not work for me, and they tell me to delete the cookies. Strange support
  • like a good bonus, but now many lure with a bonus
  • I can't play any of the games due to a bug.
  • support does not help to solve the issue
  • site is malfunctioning. very difficult to navigate
• 1 year ago
This casino has superb customer service reps. They are very fast with account verification,and the payout (I chose a check) was swift(only 4 days it took for the check to arrive once they verified everything).
I couldn't get my balance up more then 400.00 so requested withdrawal immediately before loosing it (lol)... But I think this is one of the best casinos.
• 1 year ago
Bonus is alright… just watched my balance go from 1500$ to nothing LOL. Officially done following casino gurus fake ratings
• 1 year ago
I really like the casino setup and loyalty towards customers. The customer service is 10/10 and is very well at helping you with problems I’m more than happy to commit to this casino and hopefully, by being loyal I’ll receive a lot more wins.
• 1 year ago
Great casino, I recommend it! Generous bonuses, a lot of different games and an adequate policy towards players.
• 1 year ago
DO NOT go near this casino, its a complete scam. No problem depositing or playing, issue starts when trying to get account verified to make a withdrawal. Took me 2 weeks to get account verified as they kept finding issues with home address, had to send in 4 separate letters with address on. I then won 2K and tried to withdraw, but now they are telling me I'm flagging on a global database and my account is locked ???. Trust me use a different casino and this is not coming from a bad loser
  • Easy to deposit
  • They won't let you withdraw
  • Terrible customer service
• 2 years ago
Horrible website, no styling at all, seems extremely untrustworthy. Had issues reading into bonus terms and conditions, 'redeemable 1x' seems to imply that after wagering a 50x welcome bonus you can only retrieve what you deposited + bonus.

To ask about that I've contacted support but got no response. I then wanted to permanently close the account, but they are refusing for no reason. They even go for the bold lie route stating 'GDPR laws' prevent them from closing my account. What a load of bollocks.
  • Absolutely nothing
  • support doesn't help
  • bonus terms and conditions
  • website from 1991
• 2 years ago
The coupon offered by guru cannot be used, it is expired when you want to enter balance by visa card, they offer you bonuses that are not applied later
  • fast enrollment
  • Bonuses do not apply
• 2 years ago
There are no credit or debit deposits allowed.
• 2 years ago
Hey beware of this casino they’re not going too pay off the money you win
My proof….
I hope you are well,

We have just reviewed your account and we have noticed the winnings you currently have are from bets above $10 while the play wagering requirement were still active.

Please note that as per the Bonus Terms and Conditions clause 20 the winnings on the account have been voided and the $50 deposit you made has been refunded back to the card used to make the deposit.

The relevant terms is below:

20. The maximum bet rule allowed to be placed during the playthrough of any promotion bonuses (including cash back offers) is $10. Betting above $10 during an active playthrough will result in any winnings being voided.

They voided everything I had won 20,000 and they know that they are lying because they refuse the money and refund my deposit money and that’s how I know they are not ever going too pay off …… so if I " violated anything " why would they refund my deposit money ! I’ll be taking them to court !!!! Hell with this site don’t trust it
  • Nope 👎 👎 👎👎👎👎👎👎👎👎👎🤬🤬😡
  • Ripped off my money
Safety Index explained

Safety Index of Lucky Red Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Lucky Red Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:High8.9/10
Very big casino, based on our research and estimates
We consider the casino's T&Cs to be mostly fair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a slightly negative impact on the casino's Safety Index
The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

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Complaints about Lucky Red Casino and related casinos (61)

61All0Opened30Not solved4Solved27Rejected

Complaints directly about Lucky Red Casino

Show 5 similiar complaints with 0 black points in total (0 for this casino)

Complaints about related High Noon Casino (Same management)

Show more complaints (+3)
Discussion

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