Lucky Red Casino Review

Name: Lucky Red Casino Review
Item: Lucky Red Casino
Rating: 8.4

8.4/10Safety Index High by Casino Guru

Accepts players from Ohio

No Deposit Bonus:

Not available

Deposit Bonus:

400% up to $4,000Bonus T&C

Find on Google Browse recommended casinos

Show company details

Payment methods

Show all (15)

Withdrawal limits

per month

$20,004

per week

$5,001

Owner Apex Dynamics Ltd.

Established 2009

Estimated annual revenues

> $5,000,000

Licensing Authorities

Comoros (Anjouan Gaming)

OverviewBonuses1User reviews85Safety Index explainedDiscussion13Payment methods15

Lucky Red Casino Review

This review examines Lucky Red Casino, using our casino review methodology to determine its advantages and disadvantages by our independent team of expert casino reviewers. By evaluating the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other key elements, our review team has classified the level of safety and fairness of the casino, categorizing it as either legit and safe, a possible scam, or falling in between.

The casino's Safety Index, a score indicating the safety and fairness of online casinos, has been determined through our analysis of these findings. The higher the Safety Index, the more likely you are to play and receive your winnings without any issues. Lucky Red Casino has a High Safety Index of 8.4, thus, it is a recommendable option for the majority of players as far as fairness and safety go. Continue reading our Lucky Red Casino review and learn more about this casino in order to determine whether or not it's the right one for you.

Fairness and safety of Lucky Red Casino

Our process for establishing a casino's Safety Index involves a detailed methodology that considers the variables we've collected and analyzed during our review. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc.

In our review of Lucky Red Casino, we have looked closely into the Terms and Conditions of Lucky Red Casino and reviewed them. We did not uncover any rules or clauses that we consider unfair or predatory. This is a positive sign, seeing as any such rules could be exploited in order to avoid paying out the players' winnings to them.

Lucky Red Casino is a medium-sized online casino based on our estimates or collected information. This casino has a low value of denied payouts in player complaints with respect to its size. We factor in the number of complaints in proportion to the casino's size, recognizing that larger casinos tend to experience a higher volume of player complaints.

To our knowledge, Lucky Red Casino is absent from any significant casino blacklists. Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at.

All of that, together with other factors considered in our review, has resulted in Lucky Red Casino having a Safety Index of 8.4, which is a High value. This casino is a recommendable option for most players who are in search of an online casino that is committed to fairness.

Note: To the best of our knowledge, Lucky Red Casino is associated with 9 other online casinos. The Safety Index of Lucky Red Casino takes into account the qualities of all the interconnected online casinos. This connection has resulted in a decreased Safety Index.

T&Cs of Lucky Red Casino evaluated

Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. It's not uncommon to find clauses and rules in the Terms and Conditions of some casinos that we deem unfair or predatory, since they provide the casino with grounds to withhold player winnings under specific circumstances.

We did not find any unfair or predatory rules in the Terms and Conditions of Lucky Red Casino during our review.

Lucky Red Casino player complaints

Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. Each casino's Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels.

We currently have 9 complaints directly about this casino in our database, as well as 22 complaints about other casinos related to it. Because of these complaints, we've given this casino 1,540 black points in total, out of which 1,540 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

Lucky Red Casino user reviews and feedback

At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. We determine the overall user feedback score based on the player feedback submitted to us. The score can range from Terrible to Excellent.

Our database has a total of 85 user reviews of Lucky Red Casino, giving it a Mixed User feedback rating. To view the casino's user reviews, navigate to the User reviews part of this page.

Note: Please note that user reviews may not accurately reflect the casino's quality. Certain casinos may submit fake reviews to improve their overall user feedback score. On the contrary, there may be unsatisfied players leaving numerous negative reviews to lower the casino’s score. We aim to filter these out and compute an impartial user feedback score; thus, for these reasons, the user reviews are not a part of the Safety Index calculation process.

Company information and licenses of Lucky Red Casino

Lucky Red Casino is in the ownership of BeSoftware N.V. and has an annual revenue estimate greater than $5,000,000. Based on the categorization we use, this makes it a medium-sized online casino.

Lucky Red Casino holds a gambling license in Comoros issued by Anjouan Gaming.

Withdrawal limits, win limits, and payment method options

Lucky Red Casino supports 15 payment methods. This includes: VISA, Mastercard, Diners Club, American Express, Bitcoin (BTC), Bank transfer, Bitcoin Cash (BCH), Ethereum (ETH), Litecoin (LTC), Tether (USDT), Discover, Interac, USD Coin (USDC), Binance Coin (BNB), Check (Cheque).

Many online gambling sites place restrictions on the maximum winnings and withdrawal amounts for players. Oftentimes, the win and withdrawal limits are high enough as to not impact most players. That being said, there are casinos, which pose quite restrictive limitations on the win and withdrawal amounts. This is the reason why we consider these limitations in our casino reviews. You can find information about the casino's win and withdrawal limits in the table below.

Withdrawal limits	Win limits
USD 5,001 per week	No win limit
USD 20,004 per month

Note: It's possible that some of the payment methods listed may not be used for both deposits and withdrawals. Moreover, the availability of certain payment methods may change depending on your country.

Customer support and language options

In our casino reviews, we always collect data about available languages and customer support options. Languages and customer support options available at Lucky Red Casino are displayed in the table below.

Language	Website	Customer support	Live chat
English			24/7

To understand how helpful, professional, and prompt the customer support representatives are, we contact them directly as a part of our casino review methodology. Customer support is crucial to us because it can be very useful in resolving problems with player's account, registration at Lucky Red Casino, withdrawals, and other potential areas of concern. Lucky Red Casino has a fast and professional customer support, judging by the results of our testing.

Lucky Red Casino slots and casino games

Lucky Red Casino gives players an option to play these types of games: Slots, Roulette, Blackjack, Video poker, Baccarat, Jackpot games, Keno.

The casino's game library includes titles from 2 providers. This includes Realtime Gaming, Visionary iGaming (ViG).

Lucky Red Casino bonuses and promo codes

Online casino sites offer bonuses to attract and retain players, as an incentive to register an account with them and begin playing. Our database presently holds 1 bonus from Lucky Red Casino, which is listed in the 'Bonuses' section of this review.

Note: For more information about this casino's offers, check out our separate page dedicated to Lucky Red Casino bonuses.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

400% up to $4,000Bonus T&C

Payment methods

Show all (15)

Withdrawal limits

per month

$20,004

per week

$5,001

Games
Show all

Slots

Roulette

Blackjack

No betting

Video poker

No bingo

Baccarat

Jackpot games

No live games

No poker

No craps

Keno

No scratch cards

No eSports betting

No crash games

Language options

English website

English customer support

English live chat

Game providers

CASINO SCREENSHOTS

Positives

Casino accepts players from many countries
Very friendly support
Live chat support is available 24/7
Nice website

Negatives

Small selection of game providers

Interesting facts

Players must be 21 or over

Author & Guarantor: Stefan Manson Last updated: 28 Nov 2024 Anything incorrect or missing? Let me know

Lucky Red Casino bonuses

Browse all bonuses offered by Lucky Red Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of Lucky Red Casino

This is a place to share experience with Lucky Red Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Mixed

Rated by 85 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

9timesCats

Novice

United States

• 3 months ago

I love it! I have won thousands out there so many times and there's never been a hassle on the payouts! Their staff is AWESOME!! Truly this is the BEST and MOST fair online casino experience I have ever had, hands down

Good selection of games
Excellent staff, and very attentive
Easy to understand rules
Lots and Lots of Wins!!!
Payouts are timely and generally in 3 business days

shannonwarren1

Advanced Novice

United States

• 6 months ago

This was one of the first casinos that I played at. Overall the games are pretty good but I tend to spend a lot of time on Roulette. Pretty decent wins on most of the slots but I think the withdrawal process is not as great in comparison to other casinos. Specifically, they charge you $25 unless you use crypto. It takes 2-3 business days for withdrawals to be processed. I really don’t like that while in the withdrawal process you can cancel your deposit up until the two days are complete. I think a better concept would be to process the withdrawal immediately. The customer service chat is very resourceful and they offer bonuses such as monthly and daily bonuses based on your deposits.

Great customer service
Offer games that you can easily win on
Offer promotions that allow you to win a portion of your deposits back if you didn’t get a withdrawal

Charge $25 for withdrawals with the exception of crypto
Withdrawal process is long in comparison to other casinos

Beebs

Novice

United States

• 7 months ago

It takes much longer than they say to get your winnings even if you do crypto . The card on the live table get stacked and I’m guessing the machine has a smart computer chip because I’ve never seen a dealer get so many 21’s . Also if you keep count you’ll notice why they only give you half the deck and not full deck. They cheat bad on the live dealer side . I will never put my money back in this thieving hole. Half the time their dealers are falling asleep or it’s all a game and gives them time to rotate cards in machine . Never again. Don’t Waste your money !!

Slots are ok and so is the blackjack table games that aren’t live

They cheat , and I’m talking very noticeable type of cheating if you play live black jack .
Longer then they say to get your bitcoin or your cash withdrawal

CarlosFer2303

Novice

United States

• 8 months ago

Good customer service, they were able to answer all my questions in a timely manner. Still have not made a deposit but their layout seems very interesting

AngelinaMildey

Advanced Novice

United States

• 9 months ago

It was fine for me
I could recommen. Casinos can provide entertainment and employment opportunities for many people.d it to the others

patrickhenry1980

Visitor

United States

• 9 months ago

I was able to withdrawal the max $100 off of a free ND $30 chip. As everyone is saying the customer service is great. Both of the reps I dealt with were down to earth people. I actually enjoyed interacting with customer service, especially Angela. Her accent had me wishing I had more questions so I could keep her on the phone! 🤣 Verification took only 6 hours for me and my withdrawal hit my coin coinbase wallet in under 12. I stay away from all of the deposit required bonuses as the play through requirements are extremely high in my opinion. And the website is a bit frustrating, sometimes it will just end my session and I'll have to log back in nothing major just a bit annoying. Personally I can deal with a few technical issues better than I can deal with not feeling safe with my money. And customer service definitely was responsive enough to make me feel completely safe that I wasn't going to get scammed. Also if you aren't using cryptocurrency to withdrawal there is a fee of $25 I believe which I think is a little unfair. But if you're comfortable with cryptocurrency there is no fees so that kind of evens it out I suppose.

Customer Service ❤️ Angela 🤣
Verification Speed

Fee for withdrawals if not using cryptocurrency

Abuloza

Visitor

Bosnia and Herzegovina

• 10 months ago

Very poor selection of games, on bonus spins you can't win anything over 5 USD, and whatever game you try to play with that bonus money you get nothing, the RTP of the game is very bad, I don't recommend this casino, there are much better ones

Negative experience
Negativno iskustvo

codysergent7

Visitor

United States

• 10 months ago

I've seen a lot of bad reviews, but I just think as with any online casino or whatever people will run into problems. It's not completely avoidable. I've been playing with LuckyRed for a couple months now. I promise everyone reading the reviews they are very legit, it's not a scam. I haven't won a ton of money but I haven't really loaded too much on either. I've cashed out a total of 5 times via my Cash app Bitcoin address. Once for $200 something and 4 times for over $500. The first time it took every bit of three days for ID and address verification, after that it hasn't been more than 1-2 days. Always received exactly what I was supposed to receive. (People need to read into the bonus requirements/info) I find it better just to avoid the bonuses myself. Then it's just a 1x rollover and there's no max cash out, max bet per hand, etc. as far as support. They're phonomenal. Two times I didn't receive my bonus with my deposit, I messaged live chat and they resolved it in literally a couple minutes. They're friendly, and you can even ask them how there day is going and you'll find out they're normal people just like us making a living. Lol 10/10 from me. I almost feel as if you're having an issue with them that it's probably some mistake on your end. Can't say for sure. Haha...but yeah don't be weary. Good site. I've been testing out a ton of them lately and so far this is my favorite one right in front of WildCasino.

Support
Interface
Loyalty rewards
Bonuses
Easy Withdrawal and deposit

Sometimes the home screen lags behind just a little

TripleBosco

Visitor

United States

• 11 months ago

This is one of the few rtg sites that is legit and has good, honest customer service. As a player, it's up to you to know the rules of bonuses. The only downside is that the site is a little buggy sometimes, but that may be because of my location compared to theirs, I am not sure. The most important thing to me is that they are honest, and they are (at least they have been so far). Once you are verified your payout will hit your account 1-2 days after you request it. There are always exceptions, but as long as you abide by the rules and stay understanding, this is a site worth playing on. You will lose in the long run, that's just the way it goes, but this site will not rip you off.

Honest
Good enough selection of games
Low wagering requirements compared to other sites
Kind, responsive customer service

Software doesn't allow you to adjust window size, and it's too small, so I just use the site.
Website isn't the smoothest. During a session of a few hours or more I will have to reload the page, clear cache, re-login etc. to get things working again.

averkurta

Novice

United States

• 1 year ago

I really have good experience with this casino they have very quick support team and different games and providers but sometimes site was laggy.

nikoljump

Novice

United States

• 1 year ago

I have created account several months ago , also I won some money but the main problem was with withdraw they say that to withdraw money is easy on their website but its not true I tried many times but unfortunately i didn't get. Support could not help me and site was a bit laggy.

bornagainst7

Visitor

United States

• 1 year ago

I was skeptical about this casino at first because most RTG casinos are sketchy at best. However I haven't had any bad experiences so far, my only gripe is that verification took several days but once it was finished, I was able to withdraw via Bitcoin and took a little under 2 days to receive my winnings. I even won the major jackpot playing Plentiful Treasure ($1,233) and they sent the money with no issues, that was what convinced me they're legit, was totally expecting some lame excuses why they couldn't pay out. Also their customer service is very friendly and helpful. I recommend this casino to anyone who enjoys RTG slots and is weary of other rogue sites.

Friendly customer service
No problems withdrawing winnings
Decent bonuses

Verification took some time
RTG slots only

Grademous666

Junior Apprentice

United States

• 1 year ago

I’ve been playing this casino for probably 3-4 months. I’ve made multiple deposits I’ve never one. On July 27. I finally won a tournament. Today is August 4 and I still haven’t been paid and have been told my bitcoin address is not valid three separate times. I’ve given them three separate bitcoin addresses, and they keep giving me a BS excuse. They finally told me yesterday through email that I had given him a valid bitcoin address and today it is 4 PM and still I haven’t received my funds. $250 winnings I wrote them through chat asking what was the hold up and they told me that they were to be sorry to be the bearer of bad news, but the cashiers are gone until next week in my which I won’t be processed until then. Yeah, right! The cashier wrote me last night is what I said and I said I’m tired of you guys I’m reporting you I’m done talking. FYI run from the casino. They act and seem fantastic but when you get in the middle of it, it’s a huge ordeal it’s like pulling teeth getting your money .

From the outside, it looks very appealing

Make false excuses not to pay you.
Delay, paying you in hopes that you spend the money before they send it.
Send you emails leading you on getting your hopes up that your moneys finally on the way.
No matter how many deposit you make they still treat you like crap.

dotfoster54

Visitor

United States

• 1 year ago

A total scam!!!! Won $709.00 said withdraw amount available!!! Then said account not verified. Then customer service says you can't withdraw until you reach 345$ which I did! Now I'm told can't transfer to my bank. Have to accept in Bitcoin!!! They say highest pay out for cash money is $75 and the rest would be taken off! Then you have to deposit 25$ just to verify your account! Oh yeah of the $75 they want a 25 fee! So outta all my winnings I get a funky a** $50! Hell naw! Ruuuunnnnn! From this casino fast as you can!!!!!

bodja

Junior Apprentice

Ukraine

• 1 year ago

My experience is not about playing at this casino, but about not playing. All I could do was deposit $50. Then I couldn't play more than one game. It's been two months and nothing has changed. Support about 50 times advised the same medicine. This is cookie removal
Asking me to return the deposit because the site does not work for me, and they tell me to delete the cookies. Strange support

like a good bonus, but now many lure with a bonus
будто хороший бонус, но сейчас бонусом многие заманивают

I can't play any of the games due to a bug.
из за ошибки не могу играть не в одну игру
support does not help to solve the issue
саппорт не помогает решить вопрос
site is malfunctioning. very difficult to navigate
сайт рабоает неисправно. очень сложно ориентироваться

Kimslots

Apprentice

United States

• 2 years ago

This casino has superb customer service reps. They are very fast with account verification,and the payout (I chose a check) was swift(only 4 days it took for the check to arrive once they verified everything).
I couldn't get my balance up more then 400.00 so requested withdrawal immediately before loosing it (lol)... But I think this is one of the best casinos.

kotdamnit

Apprentice

United States

• 2 years ago

Bonus is alright… just watched my balance go from 1500$ to nothing LOL. Officially done following casino gurus fake ratings

skylie

Novice

Canada

• 2 years ago

I really like the casino setup and loyalty towards customers. The customer service is 10/10 and is very well at helping you with problems I’m more than happy to commit to this casino and hopefully, by being loyal I’ll receive a lot more wins.

WildRider45

Junior Apprentice

Australia

• 2 years ago

Great casino, I recommend it! Generous bonuses, a lot of different games and an adequate policy towards players.

Barlow07

Unregistered user

United States

• 2 years ago

DO NOT go near this casino, its a complete scam. No problem depositing or playing, issue starts when trying to get account verified to make a withdrawal. Took me 2 weeks to get account verified as they kept finding issues with home address, had to send in 4 separate letters with address on. I then won 2K and tried to withdraw, but now they are telling me I'm flagging on a global database and my account is locked ???. Trust me use a different casino and this is not coming from a bad loser

Easy to deposit

They won't let you withdraw
Terrible customer service

sporkforcake

Visitor

Netherlands

• 2 years ago

Horrible website, no styling at all, seems extremely untrustworthy. Had issues reading into bonus terms and conditions, 'redeemable 1x' seems to imply that after wagering a 50x welcome bonus you can only retrieve what you deposited + bonus.

To ask about that I've contacted support but got no response. I then wanted to permanently close the account, but they are refusing for no reason. They even go for the bold lie route stating 'GDPR laws' prevent them from closing my account. What a load of bollocks.

Absolutely nothing

support doesn't help
bonus terms and conditions
website from 1991

Lasd891019

Advanced Novice

Mexico

• 2 years ago

The coupon offered by guru cannot be used, it is expired when you want to enter balance by visa card, they offer you bonuses that are not applied later

fast enrollment
Inscripción rápida

Bonuses do not apply
No aplican los bonos

tbullar2

Junior Apprentice

United States

• 2 years ago

There are no credit or debit deposits allowed.

Paulallyn1

Visitor

United States

• 3 years ago

Hey beware of this casino they’re not going too pay off the money you win
My proof….
I hope you are well,

We have just reviewed your account and we have noticed the winnings you currently have are from bets above $10 while the play wagering requirement were still active.

Please note that as per the Bonus Terms and Conditions clause 20 the winnings on the account have been voided and the $50 deposit you made has been refunded back to the card used to make the deposit.

The relevant terms is below:

20. The maximum bet rule allowed to be placed during the playthrough of any promotion bonuses (including cash back offers) is $10. Betting above $10 during an active playthrough will result in any winnings being voided.

They voided everything I had won 20,000 and they know that they are lying because they refuse the money and refund my deposit money and that’s how I know they are not ever going too pay off …… so if I " violated anything " why would they refund my deposit money ! I’ll be taking them to court !!!! Hell with this site don’t trust it

Nope 👎 👎 👎👎👎👎👎👎👎👎👎🤬🤬😡

Ripped off my money

Safety Index of Lucky Red Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Lucky Red Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:High8.4/10

Medium-sized casino, based on our research and estimates

We consider the casino's T&Cs to be fair

Not found on any relevant casino blacklist

Low value of withheld winnings in player complaints in relation to the casino's size

We also considered other factors, which had a neutral impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Complaints about Lucky Red Casino and related casinos (61)

61All2Opened17Not solved6Solved36Rejected

Complaints directly about Lucky Red Casino

Case opened Current status

Waiting for Casino Guru to reply

1d 22h 56m 17s

Disputed amount: 130 ₮

Player’s withdrawal has been denied.

The player from Brazil is unable to access the withdrawal section despite completing account verification. The casino removed funds, claiming incorrect address details, although the registration did not indicate the house number as mandatory. The player believes this action is an attempt to avoid paying out winnings.

Read moreRead less

Submitted: 19 Nov 2024

Case opened Current status

Waiting for Casino Guru to reply

8d 17h 2m 48s

Disputed amount: $8,920

Player's account has been delayed from payouts.

The player from Arizona faces significant challenges withdrawing their combined balance of $16,000 across several casinos, including $8,920 at Lucky Red Casino. Despite passing initial verification and providing extensive documentation to satisfy ongoing requests for proof of their source of funds, the casino insists on additional documentation.

Read moreRead less

Submitted: 13 Sep 2024

Case closed Our verdict

Insufficient evidence from player

Disputed amount: Ł35

Player’s winnings haven’t been received yet.

The player from California had been waiting for a withdrawal for less than two weeks. Unfortunately, her payout had not been received yet. The Complaints Team had communicated that the player needed to provide her full game history to proceed with her case, but the necessary evidence had not been submitted despite multiple requests. Due to the lack of supporting documentation, the complaint had been rejected. The player had been advised to reopen the complaint once she could provide the required information.

Read moreRead less

Submitted: 14 Jun 2024

Case closed Our verdict

Player stopped responding

Disputed amount: ??

Player’s access to tournament games removed after winnings.

The player from Colorado had been a long-term member of Lucky Red and had spent significant amounts of money on the platform. However, after winning sizable amounts, the casino removed her access to weekend roll tournaments with no clear reason given despite multiple attempts to ask customer service. We informed her that participation in tournaments was at the casino's discretion and could not be enforced. Due to her lack of response, the complaint was rejected without further investigation.

Read moreRead less

Submitted: 25 May 2024

Resolved Our verdict

Case closed

Disputed amount: $104

Player's deposit issue with Litecoin.

The player from New York encountered issues with depositing money to a casino via Litecoin. Despite sending his money, it wasn't reflected in his account, and the casino claimed not to see anything in their system. The player provided evidence but lacked a transaction hash, leading to confusion. After investigation and communication with the casino, it was determined that the player had mistakenly sent funds to an incorrect recipient via PayPal. The funds were eventually returned to the player's account after the 30-day period. The complaint was marked as resolved as the problem appeared to be on the player's side.

Read moreRead less

Submitted: 14 May 2024

Case closed Our verdict

Player stopped responding

Disputed amount: $559

Player's withdrawal request being denied over security code.

The player from Louisiana had encountered a withdrawal issue with an online casino. Despite having successfully completed the verification process and having won $589, the casino had demanded the security code from his card to process the withdrawal. The player's bank had advised against sharing this information. Despite several communications with the casino, the issue had remained unresolved as the casino insisted on receiving the security code. The player had felt mistreated and suspected fraudulent activity. The complaints team had attempted to investigate the matter, but due to the player's lack of response to further inquiries, the complaint was rejected.

Read moreRead less

Submitted: 26 Apr 2024

Case closed Our verdict

Player stopped responding

Disputed amount: $4,000

Player suspects fraudulent activity at a casino.

A player from Hawaii believes they have lost $4000 due to technical glitches and the Random Number Generator (RNG) being hacked on the casino site. The complaint was rejected as the player stopped responding.

Read moreRead less

Submitted: 27 Oct 2023

Case closed Our verdict

Player stopped responding

Disputed amount: $70

Player criticizes casino's betting system.

The player from the United States had complained about unfair game dynamics, stating that returns on bets were significantly lower than staked amounts. We had informed the player that we couldn't investigate the case without evidence of unfair practices, explaining the nature of casino games, and suggested the player reads our article about Payout ratio (RTP). We had extended the timer for the player to provide additional information, but the player failed to respond. As a result, we couldn't investigate further and had to reject the complaint.

Read moreRead less

Submitted: 25 Sep 2023

Case closed Our verdict

Player stopped responding

Disputed amount: $3,100

Player’s withdrawal has been delayed.

The player from Florida has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

Read moreRead less

Submitted: 29 Jun 2023

Case closed Our verdict

Player stopped responding

Disputed amount: $100

Player has been accused of opening multiple accounts.

The player from the United States has been accused of opening multiple accounts. We rejected the complaint because the player didn't respond to our messages and questions.

Submitted: 20 Mar 2023

Unresolved Our verdict

Sin from the past

Disputed amount: $100

A technical glitch caused the player to lose his winning.

The player complained about having problems with the casino from the very beginning. When he made a deposit, he was offered a bonus via live chat and he didn't accept it and felt like the representative was rude and not really nice to him. He also claimed that while he played a game of poker and was about to win, the game froze and he lost what he had won. The casino said they have to investigate more thoroughly on the technical glitch but were sure it wasn't done purposely so the player wouldn't win. There is no update available ever since.

Read moreRead less

Read more on: askgamblers.com Submitted: 5/2014

Unresolved Our verdict

Sin from the past

Disputed amount: $110,000

The player was denied of his winning because he already accepted a first deposit bonus in the past.

The player, 99turbo, had his withdrawal denied due to already accepting first deposit bonus from the casino back in 2012 and he could only accept one first deposit in his life. The casino offered to pay him his deposit back and he asked them to provide a proof of their accusation since he couldn't remember whether or not he took one from them in the past. They claimed they send those to his email. The case remains unresolved.

Read moreRead less

Read more on: askgamblers.com Submitted: 5/2014

Unresolved Our verdict

Sin from the past

Disputed amount: $10,028

The player's account was closed due to a country restriction.

Cicibisuper, the player, requested a withdrawal of $10,028 and the casino asked him to provided documents needed for verification. Later on, he received an email about his account being closed due to him living very close to Markham city, which belonged to their restricted areas. The casino said they couldn't do much about it but would return his $1,000 deposit back.

Read moreRead less

Read more on: askgamblers.com Submitted: 5/2014

Unresolved Our verdict

Sin from the past

Disputed amount: $600

Delayed withdrawal process.

The player, Menokea, requested a withdrawal but still didn't receive it. The casino kept giving her all kinds of different excuses via email or phone. There is no further information available.

Read more on: askgamblers.com Submitted: 5/2014

Unresolved Our verdict

Sin from the past

Disputed amount: $3,960

Extremely delayed withdrawal process.

The player, Sweatsox101, requested a withdrawal and after a long delay of not receiving the payment, he contacted the casino. They told him it was taking them longer than usual, but he should receive the money soon. When that still didn't happened, he contacted them again and this time was informed that the payment was sent to him and should arrive soon. That never happened so he contacted the casino again and this time they told him they didn't find any information about his account or the requested withdrawal he made. The player really liked playing at this casino and was hoping for a fast resolution.

Read moreRead less

Read more on: askgamblers.com Submitted: 5/2014

Show 5 similiar complaints with 0 black points in total (0 for this casino)

Unresolved Our verdict

Sin from the past

Disputed amount: $3,991

The player's account was closed and the funds were confiscated.

The player, Wan26, requested a withdrawal and waited for it to be processed. But instead, he found out that his account was blocked. As a reason, the casino said that he was permitted to have only one pending game at a time and they claimed he had multiple pending games and that was why any balance in that account could be forfeited, and that was what they did. The casino offered to provide proofs, but they never did so. The case is still unresolved.

Read moreRead less

Read more on: askgamblers.com Submitted: 10/2015

Show 1 similiar complaints with 0 black points in total (0 for this casino)