Velobet Casino Review

The player from the United Kingdom had trouble withdrawing money because the casino would not accept her driver's license for ID verification. Despite our efforts to assist by extending the response time and asking for additional identification, the player had not responded to our messages. Consequently, we were unable to proceed with any further investigation or provide potential solutions to the issue.

The player from the United Kingdom had an issue with Velobet Casino, where she had requested account closure due to gambling problems but the casino failed to take action. The player had sent multiple requests for self-exclusion, but the account remained active, leading to significant financial loss. The player was then seeking a refund. However, it was discovered that the player had been sending the requests to an incorrect email. After the player sent the request to the correct email, the casino closed the account. The player did not respond to further communication from the Complaints Team, resulting in the rejection of the complaint.

The player from Spain had created another account despite his request to permanently close his initial account due to a gambling addiction. He had accused the online casino of irresponsibly allowing him to open a new account, deposit, and bet, despite being aware of his gambling problem. The player had been uncooperative and failed to provide complete information to support his claims. We had advised him on how to request self-exclusion properly in the future and provided resources for professional help with gambling addiction. The complaint was closed due to insufficient evidence and the player's lack of cooperation.

The player from the UK was facing difficulties in verifying her account because the casino wouldn't accept a driving licence, the document she normally used for KYC verification. She didn't have a citizens card or passport, which were the documents the casino was requesting. Despite our efforts to assist her and extend the complaint's deadline, she did not respond to our messages. Consequently, we could not further investigate the matter and had to reject the complaint due to the lack of communication from the player's side.

The player from the United Kingdom was struggling to recover her deposited funds from Velo Bet after she had requested account closure due to irresponsible gambling concerns. She had not received any response from the online casino despite numerous emails. We attempted to gather more information about the player's account status, the exact amount of her balance, and her communication with the casino. However, the player did not respond to our inquiries, leading to the rejection of the complaint.

The player from Italy had requested a withdrawal less than two weeks prior to submitting this complaint. The payment hadn't been processed yet. After regular follow-ups with the casino, the player reported that the casino had refunded the money to his gaming account. He then initiated the withdrawal again, and this time, the funds were successfully transferred to his account. We had marked the complaint as 'resolved' following the player's confirmation.

A UK player with a gambling addiction had opened an account with Velobet, believing they could control their gambling behavior. They had requested account closure due to their escalating addiction and unsuccessful attempts to self-exclude. However, they had not received a response and the account remained active. The player had made total deposits of £7,755.36 and was seeking a refund of £5,855.36 after deducting a previous withdrawal. The player also claimed that the self-exclusion process was not clearly stated in the mobile version of the casino site. We had advised the player on the correct procedure for self-exclusion and highlighted the importance of contacting the right department. The player was dissatisfied with our response and decided to take the issue to the CEG. Consequently, we had to reject the complaint.

A GAMSTOP user from the UK had been able to deposit and lose £8,500 at Velobet Casino, despite the fact that UK residents should have been restricted from gambling and from playing NetEnt games according to Velobet's rules. The casino had dismissed the player's concerns and had not addressed its terms violation or provided restitution for the lost funds. We had explained that the player's GAMSTOP registration wouldn't be effective with casinos that were not licensed by UKGC and that we couldn't penalize casinos for miscoding transactions. We also provided the player with a Self-Exclusion Assistance Tool to help with their gambling issues. The complaint had been closed upon the player's request.

The player from the United Kingdom was struggling with multiple withdrawal rejections despite having sent the required selfie video for verification. Despite asking the casino about the rejections via email, she had not received any response. We attempted to reach out to the player for more information and clarification, but received no reply. As a result, unable to investigate the issue further, we had to reject the complaint.

The player from the United Kingdom had alleged that his winnings were confiscated due to an accusation by the casino of duplicating accounts. He claimed he was unaware of having two accounts and only found out about it after he had won a significant amount. The casino had ceased communication with the player and had cited violation of their anti-fraud policy as the reason for denying his withdrawal request. We had attempted to resolve the issue by contacting the casino and asking for evidence. However, we learned that the player had been using his accounts solely for sports betting. As we primarily dealt with online casino complaints, we had to reject the complaint and advised the player to seek assistance from websites that handle sports betting-related issues.

The player from the United Kingdom had created a new account at Velobet after his old account was deactivated. The new account, which had 850GBP in it, had been blocked. The player was seeking resolution and retrieval of the funds. He claimed that his old account was deactivated by his ex-partner who had access to his email. The casino had responded that the player violated their terms and conditions by creating a duplicate account, hence the winnings were deducted. The player had argued that he only created one account per household as per the rules. However, we had concluded that it was the player's responsibility to ensure account security and the KYC verification was usually done when a withdrawal was requested. Therefore, the complaint had been rejected.

The player from Italy had requested a temporary self-exclusion from his Velobet Casino account due to personal reasons. Despite his request, the account had been reopened prematurely. The player, who had previously self-excluded from a sister casino, lost approximately $70,000 and accused the company of not implementing responsible gambling measures effectively. After reviewing the player's self-exclusion request, we found that he had not specified a gambling addiction as the reason for his account closure. Consequently, we concluded that the player was not eligible for a refund, and his complaint was rejected.

The player from the UK was attempting to withdraw her funds from an online casino, but the casino was requesting an ID card or passport for verification. The player only had a driving license and believed it should have been accepted as a valid form of identification. We explained the importance of the KYC process to the player and asked for further information about the casino's response to her driving license. However, the player did not respond to our queries for further information. As a result, we were unable to continue the investigation and the complaint was rejected.

The player from the UK had experienced issues with the verification process at a casino. Despite multiple attempts to upload the required identification documents, they were all rejected without explanation. The player's attempts to contact the KYC and support team had also been ignored. However, the casino unexpectedly verified the player's account. The player then made a withdrawal and confirmed that all winnings had been successfully transferred to their bank account. The only criticism from the player had been the casino's lack of communication during the verification process. The complaint had been resolved and subsequently closed.

A player from the United Kingdom had been struggling to withdraw his winnings from an online casino. Despite having submitted multiple forms of valid identification, the casino had not responded. The player's winnings and gaming history had also disappeared from his account, causing further concern. After the player shared screenshots of the issue, we invited the casino to explain their side. The casino stated that the player had successfully passed the verification process and could now withdraw his funds. However, the player did not respond to our request for confirmation, leading us to close the complaint.

The player from the United Kingdom had faced difficulties with the complex identity verification process on the casino's site, specifically with the selfie requirement, and could not make a withdrawal as a result. We had explained to her the importance of the KYC process and suggested ways to improve the quality of her photograph for verification. The player later reported that the issue might have been resolved. Consequently, we had marked the complaint as 'resolved' in our system.

The player from the United Kingdom had tried to withdraw funds from Velobet. However, his passport was rejected as a form of ID, which led to an error message when he attempted to upload it again. Additionally, he wasn't receiving responses to his emails. After communication with our team, the player confirmed that his account had been successfully verified. Despite this, the withdrawal was still in process and the player was awaiting receipt of his winnings. The Complaints Team extended the timer for resolution by 7 days, but without further confirmation from the player, the complaint was eventually rejected.

The player from the United Kingdom had desired self-exclusion due to gambling addiction. The player had attempted to self-exclude via email, but the provided emails were incorrect, which led to an additional loss of 300 pounds. After communicating with our team, the player had contacted the casino with the correct email address and their account was subsequently closed. The issue had been resolved to the player's satisfaction.

The player from the UK had raised issues with the Velobet Casino platform, suspecting that it was either not legitimate or there was something problematic with it. He had reported poor game performance and a lack of wins, despite substantial deposits of £1,500 in total. We had requested the player's full game history for proper analysis but received no response. Due to this lack of communication, we were unable to proceed with further investigation or provide potential solutions. The complaint was eventually rejected, but the player still retained the option to reopen it in the future.

The player from the United Kingdom had a complaint against Velobet casino, which was owned by the same company as Mystake, from which she had self-excluded due to gambling addiction. She was able to deposit and open an account with Velobet, despite her self-exclusion from Mystake, which she considered irresponsible. The player insisted she had made her gambling addiction known to the casino. Despite this, we had explained that self-exclusion from one casino did not automatically extend to other sites, even if they were owned by the same company. Each casino maintained its own player database and required individual self-exclusion requests. The player was dissatisfied with this response, however, the team had to reject the complaint due to these regulations.

The player from the United Kingdom had requested their account to be reopened during a vulnerable moment and had deposited £4000 in a single day. The player had implied irresponsible behavior from the casino and asked for a refund due to their disability and vulnerability. We had informed the player that casinos could not apply responsible tools that they did not offer and asked if she had informed the casino about her gambling problem in the initial account closure request. The player had not mentioned the gambling problem in her account closure request and did not have access to her casino account at that time. We had advised the player on how to request self-exclusion properly next time, and extended the timer for her response by 7 days. However, the player did not respond, and we were unable to investigate the matter further, leading to the rejection of the complaint.

The player from the United Kingdom is having issues withdrawing his winnings. Each attempt to withdraw through SEPA by entering the IBAN number results in rejection. The complaint was rejected as the player stopped responding.

The player from Germany has banned herself from the mystake.com due to her gambling addiction. Despite her request to block her from all sister casino websites owned by Santenda International B.V., the player was able to register and lose €830 at velobet.com. She claims that the operator violated responsible gaming principles. The compalint was rejected as the player did not request for exclusion in the casino directly.

The player from Azerbaijan had encountered difficulties with withdrawing his winnings from Velobet Casino. Initially, the casino had cancelled his withdrawal, instructing him to change his password for security reasons. However, a bank transfer option was not available on the platform. After the player's complaint, the casino had unlocked his account and allowed him to withdraw half of his funds. The player then requested a temporary freeze on the complaint until all his winnings had been successfully withdrawn. Upon confirmation of the full withdrawal, the issue had been marked as resolved.

The player from Netherlands has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from the United Kingdom had signed up at Velobet for their 10% cash-back feature but wasn't able to receive it. The player reported unresponsiveness on Velobet's part and a non-functioning live chat. We had asked the player to provide more information about his account and the specific promotion he was referring to. However, we had to reject the complaint due to the player's lack of response to our inquiries.

The UK player had faced issues during the verification process as the casino had initially refused to accept her driver's license as ID. Despite her attempts to request a refund of her £150 deposit through customer service and email support, she had been unsuccessful. However, the casino eventually agreed to accept her driver's license. We therefore closed the complaint as resolved.

The player from the UK had claimed that an online casino had been targeting her despite her gambling addiction and her requests for self-exclusion. She had also reported that the casino had allowed her to continue creating accounts using the same details and had not respected its responsible gambling tools. After the player had provided evidence of her self-exclusion request, the casino had closed her account. However, due to a lack of evidence that she had requested self-exclusion from this specific casino in the past, we had adjusted the disputed amount from £157 to £0 as she was not entitled to any refund. The complaint was then marked as resolved.

The player from the United Kingdom has experienced an account closure after winning 200 euros. The casino has refused to pay out winnings, claiming that the player has breached their rules, but declines to disclose the specifics. We rejected the complaint because the casino provided evidence confirming the player was in breach of the T&Cs by having made multiple chargebacks.

The player from Italy, after experiencing serious gambling problems, requested to be self-excluded from Mystake Casino and all associated casinos as well. The Velobet Casino refuses to reimburse his deposits. After gathering more information we rejected the player's complaint.

The player from the United Kingdom had opened and closed an account with Velobet within the same day due to suspicion of fake slots. The player had deposited 500 euros, lost it all, and was questioning the legitimacy of the casino. Players from the UK were restricted from playing real money games. However, the casino held a valid license, and without further evidence from the player, we determined there was no reason to doubt the legitimacy of the casino's games. Despite extending the complaint's timeframe, the player was unable to provide additional information.