JeetCity Casino Review

The player from Germany had won €5,000 at a casino and faced delays in payout despite the casino's assurance of 'fast and secure payouts'. The player had experienced a lack of response from the casino about the delay and confusion over the verification status of her account. Despite our advice to wait for 14 days after requesting the withdrawal and cooperate with the casino, the player did not respond to our messages. Consequently, we had to reject the complaint due to lack of communication from the player's end.

We had informed the player that we couldn't assist him in getting a refund as it required explicit communication to the casino about his gambling addiction and desire to self-exclude. We had emphasized that mere assumptions based on gaming habits were insufficient for a refund claim. We had directed him to our Self-Exclusion Assistance Tool to help him block his casino accounts across multiple platforms. We also advised him to seek professional help if gambling became burdensome and provided a link to various centers specializing in addressing gambling problems. The complaint was subsequently closed.

The player from Australia had requested a withdrawal less than two weeks before submitting this complaint. Her money hadn't been received yet. The Complaints Team had advised her that withdrawal processing could take up to 14 days and suggested patience. The team had attempted to follow up with the player, but after not receiving a response, they were unable to investigate further. Consequently, the complaint was rejected due to lack of communication from the player.

The player from British Columbia had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The player claimed that the casino had delayed verification and encouraged him to continue playing, resulting in significant losses. He also reported that the casino had blocked his account, accusing him of being an addicted player. The player had $600 in his account which the casino had refused to pay out. After our intervention, the casino finally transferred the $600 to the player. The player expressed dissatisfaction with the casino's handling of the situation and requested a change in the casino's rating on our platform. We recommend the player submit a complaint to the casino gaming authority if they believe the casino has breached its terms and conditions. The complaint was considered resolved after the player confirmed the receipt of his funds.

The player from Australia has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Denmark has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.