Rich Palms Casino Review

The player from Italy has been blocked due to incomplete verification. The casino asked the player to pass the verification call, which he refused. He also refused to follow our suggestions, therefore we were forced to reject this complaint.

The player from Portugal is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player was no longer interested in our help and asked us to close the complaint.

The player from Germany has been accused of breaching bonus terms by placing single bets greater than the allowed ones. The casino proved us that the player breached bonus terms & conditions, namely the maximum bet rules, therefore this complaint was unjustified.

The player from United States has been experiencing difficulties withdrawing her jackpot winnings. Subsequently, all the funds were played and lost. We rejected this complaint as the funds have been played before we could intervene.

The player from United States requested a check of his bonus game as he’s not sure if the maximum bet rule hasn’t been breached. After the casino's entry into the complaint's thread, the issue was resolved.

The player from the US is struggling to complete the KYC. She was asked to provide the bank statement, which she refused to do. We rejected the complaint because the player didn't respond to our messages and questions.

The player from United States is experiencing difficulties withdrawing his winnings due to ongoing account verification. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Germany is questioning the casino’s rating based on his experience. The player is mainly dissatisfied with the low withdrawal limit, but it is already influencing the casino's rating, and the player didn't have any other problem, therefore we rejected this complaint.

The player from United States has tried to redeem the advertised No Deposit bonus without being successful. After contacting the casino support the bonus was granted but the player’s email address is still unverified. After a closer examination, we rejected this complaint.

The player from the United Kingdom has requested a withdrawal 2 weeks ago. It has been pending since. The player informed us, he received all of his funds, therefore we closed this complaint as resolved.

The player from the US had requested a withdrawal of a substantial amount, but the casino informed them that their withdrawal will be processed in installments. The complaint was resolved. The casino stated the player's following withdrawals would be paid in full according to the daily withdrawal limits.

The player from Malta had requested a withdrawal two weeks ago and still hadn't received the funds. Despite reaching out to the support team and billing department multiple times, he received no helpful responses. The issue was resolved after the player confirmed receipt of his winnings. The complaint was marked as 'resolved' in the system, and the player was thanked for his cooperation.

The player from Australia, who had won $2500, had been able to withdraw $501 and $500 but had been unable to access the rest due to daily withdrawal limits. Furthermore, she had been unable to login to the casino to communicate with Live Chat. The player had also reported that the casino had deducted $200 per withdrawal request, totaling $600, without any apparent reason. The casino representative had responded by stating that it was within their rights to distribute payments in installments and had assured the player that all her next withdrawal requests would be approved in full. After some back and forth, the player had finally been able to login and submit a request for the remaining balance of $599. The casino had confirmed that they would process this last withdrawal request. After waiting for some time, the player had confirmed receiving the final payment of $584 ($599 less fees). As a result, this complaint had been marked as 'resolved'.

The player from Colorado had faced issues with the withdrawal process at Lucky Tiger Casino. Despite the approval time having passed, the casino hadn't responded to her inquiries via email, their only means of communication. The player had been trying to get her withdrawal application processed, but the casino had repeatedly asked for her Bitcoin wallet information, which she had provided multiple times. She had also completed the necessary account verification process but was still unable to request a withdrawal. However, the issue was eventually resolved, and the player confirmed the resolution, leading us to close the complaint.

The player's verification was delayed as the casino keept requesting new documents. We contacted the casino and were informed that the verification procedure was finally completed. The player confirmed this and stated that they received their winnings, so we closed the complaint as resolved.

The player from Australia requested a withdrawal and, after approximately 4 weeks of waiting for payment, she decided to make a complaint. After creating a Bitcoin wallet, the player received a payment in a few days, approximately 5 weeks after the withdrawal request. The complaint is resolved.

The player from United States has requested a withdrawal. Unfortunately, the payment seems to be delayed. We rejected the complaint because the player didn't respond to our messages and questions. We’ve reopened this complaint as per the player’s request. The complaint was successfully resolved.

The player from United States had her account blocked after an alleged chargeback in a different casino. The casino later informed us that the issue regarding the accusation of a performing a chargeback in a different casino has been resolved. The casino requested the player to provide additional documents to verify her identity. The player followed the casino's instructions and later informed us that the issue had been successfully resolved.

The player from the US is experiencing difficulties requesting a withdrawal from the casino. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from the United States experienced reduced payouts on his winnings from Shazam Casino, despite initially receiving withdrawals within a week. Shazam Casino had lowered his withdrawals from $2,000 to $1,000 for the first attempt, and to $200 for the second attempt, leaving $8,820 still in his account, with comp points no longer accumulating. The player suspected he was being slow-paid due to being classified as a winning player and sought adherence to the advertised withdrawal limits. The Complaints Team intervened and communicated with Shazam Casino, which confirmed the player's withdrawal limits but agreed to process payments according to standard weekly amounts. Following this, the player successfully received his withdrawals of $2,000 as expected, and the case was marked as resolved. The player was encouraged to reach out if any further issues arose.

The player from Texas had a pending withdrawal since July 17 after playing a bonus. However, the casino claimed the player bet $35 on a game which the player refutes, insisting their bet was only $1 per spin. The player awaited proof. The casino informed us that after a detailed investigation on its side, it reconsidered its original decision since the maximum bet amount rule was not breached. An in-game feature was displayed in the complainant's game history as one transaction exceeding the maximum bet amount, which was incorrect. The casino paid out the disputed winnings in less than 1 week after they commented on the thread. The complaint is resolved.

The player from US requested a withdrawal 2 weeks prior to submitting this complaint. It has not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from the US was struggling to withdraw her winnings. One of the withdrawal requests had been pending for a long time to be processed. After the player's confirmation, the complaint is considered resolved.

The player Australia is not able to make a deposit using a Visa card. The player decided to use a different deposit method, and with help from the casino's support she managed to make a successful Bitcoin deposit. Therefore we marked the complaint as resolved.