Betfair Casino Review

The player from India requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player complained that the casino had closed his account, withelding funds, based on a business decition. The player said they didn't give him any reason for doing so. The casino didn't react to this complaint.

The player deposited money and won £645. Their account got suspended and they were asked to get verified by sending documents. Upon completion they were told the verification was successful, however, their account was still suspended. The casino hasn't responded to the complaint, therefore it remains unresolved.

The player's verification is delayed as the casino requested new documents. The player's account was then blocked. We were unable to get a response from the casino, so the complaint was closed as 'unresolved'.

The player 'BRIAN59' tried to request a withdrawal of 4500 GBP and sent all verification documents. The next day, BRIAN59 received an email stating that their initial deposit had been refunded and their account had been closed by the security department on business grounds. Upon emailing the casino, the player was told their account would be re-opened and the balance would become available, but this never happened and the casino eventually said that the balance had been voided. There is no response from either mediator or casino.

After receiving an email that her account had been suspended, the player sent the required documentation again. However, the verification procedure was taking long and she never received any word back from the casino.

The player said to have won more than € 40,000.00, managed to withdraw € 9,000.00, and then the casino blocked his account and accused him of Terms and conditions violation. They told him he would get refunded of his deposited amount. The player said he was not aware of any violation and that he had played the same slot game using different devices but the same IP address. The casino refused to discuss this issue.

The player's account got suspended despite having been verified. The player suspected this was due to his misunderstanding with his bank who initially blocked one of the payments but released it since. The casino was not responsive.

The player said he was expecting a withdrawal but it took longer than usual and instead, his account got closed without any explanation. It was more than 3 weeks but the casino refused to discuss this case.

A player from the UK requested a withdrawal of £2,423 and provided the casino with all the required documents, but his account wasn't successfully verified. Ever since then, there is no further information available.

The player's account was closed and their deposits of $2,504 returned to their Neteller account. The remaining balance of $6,418 was confiscated without stating the reason. The player is not aware of breaching the casino's T&Cs and the casino refused to communicate with the mediator. The complaint remains unresolved.

Lokotus requested a withdrawal of €35,230 but it became delayed and later on, it was put on a hold due to a security check of their account. The player became nervous because the live chat representative told them that the whole process could take up to two years. There is no further information about whether the player did receive his winnings or not.

Player complained he had self-excluded himself from the casino's sister casino but was not aware of the fact that they were sister casinos. He contacted the casino support who confirmed him he was not self-excluded and could deposit. However, the sister casino confirmed he was indeed self-excluded. Player asked for a refund from the casino but they denied confirming him the self-exclusion. No reply from the casino, no more update since then.

Player complained that after he had already passed the verification checks and made a successful withdrawal, he then changed his credit card details after which the casino asked him to send further proofs. Player found the request to send a photo of him holding the documents humiliating and didn't understand what was wrong with his documents. Casino replied they required such documents to ensure maximum security to the clients. Player asked them to send him a list of the exact documents they wanted. No more update since then.

The player from Spain had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The player clarified that the issue was not with the withdrawal process but with the winnings not being credited to her account, totaling €306. She provided screenshots as evidence and mentioned a lack of response from the casino. The issue was eventually resolved by the player herself, and the complaint was marked as resolved by us.

The player from United Kingdom had their account blocked without further explanation. The casino had blocked the account for verfification purposes but hadn't explained this to the player. After some time, the account was reopened and the issue was resolved.

The player from Ireland had deposited €200 via Skrill on PokerStars, but his account was frozen due to security checks before he could play. After providing the requested ID, proof of address, and proof of payment, the account was closed, and the €200 deposit was confiscated. We contacted the casino, which cited a violation of their General Terms as the reason for the account closure. The casino eventually refunded the player's balance, resolving the issue.

The player from Brazil had experienced a restriction on his account due to an alleged connection with his ex-wife's account. Despite multiple attempts to resolve the issue through emails and document submissions, the issue had persisted. However, shortly after he submitted a complaint to the Complaints Team, the player reported that his account had been unblocked. We had confirmed that the player's issue was resolved and subsequently closed the complaint.

The player from Brazil had had her account locked due to suspicions of connections to multiple accounts, including her son-in-law's. After several unsuccessful attempts to explain the situation and seek account closure and reimbursement, she filed a complaint. The issue, which had been ongoing for about a month, was finally resolved with the assistance of the casino.

The player from Romania had won a $2,500 ticket through a $109 tournament satellite, but his account had been frozen due to a security check. The player had been waiting for the casino to reopen his account in time for a live event he had signed up for using the won ticket. After he submitted his complaint, he provided the requested information. Following this, his account was reopened by the casino. The player confirmed the resolution of his issue and gave permission for the complaint to be closed.

The player from Italy had deposited 910 euros into his online casino account when it was subsequently blocked. Despite having provided the necessary documents for review, the issue had remained unresolved since December 28. The player later reported that the issue had been resolved.

The player from Poland participated in the Wheel of Prizes promotion at a casino where he did not receive promised extra spins due to a technical error. The casino's support team acknowledged the issue but miscalculated the owed spins to the player's disadvantage. Despite repeatedly communicating with the casino, resolution is still pending after weeks.

The player from Finland requested account closure due to a gambling problem; however, the casino allowed him to open a new account eventually. When he lost 87 euros and questioned why they allowed him to play, the casino blocked him and refused to discuss the issue or refund his money. The issue was solved less than a week after the casino representative was invited to the thread. The complaint is resolved.

The player from Argentina had reactivated his PokerStars account, made various deposits totaling up to 15,000 USD, and had won up to 97,000 USD. When he had attempted to make his first withdrawal, the casino had requested verification documents, restricted further withdrawals and deposits, and eventually locked his account. Despite the player's numerous inquiries, the casino had maintained the account restriction without providing clear explanations. We had reached out to the casino for further clarification and evidence on the matter. After some time, the casino had allowed the player to withdraw his winnings but kept his account blocked. The player had confirmed receipt of his funds, and the issue had been resolved.

The player from Slovenia has faced a withdrawal delay since August 10th, with the casino citing a third-party company investigation. The player made two separate transfers of 1,100€ and 600€, with the latter being returned due to incomplete bank details. The 1.100€ transfer remains unresolved. The issue has been resolved successfully.

The player from Croatia has been using Pokerstars for over five years. However, the online casino has recently requested further verification, which has been pending for more than three weeks. In addition, the player's multiple emails have not been answered and their account will be frozen in three days. The issue has been resolved successfully.

The player had made a deposit of €20 to Pokerstars via an instant transfer which had been debited from his bank account, but it had not appeared in his PokerStars account. Despite efforts to resolve this issue through chat and email, he had been unsuccessful. We had suggested the player contact his payment provider for an investigation as the casino could not assist in this matter. The issue was later resolved when the deposited amount was credited to the player's PokerStars account. We then marked the complaint as 'resolved' in our system.

The player from Bulgaria registered in the register for persons addicted to gambling. However, she was still able to access her account and deposit money. The complainant confirmed that the case had already been submitted to the regulator. Therefore, the complaint was (temporarily) closed as unresolved until we are provided with the regulator's final decision. Later, the complaint was updated to resolved because the player informed us that the obligations were settled approximately a month after the complaint closure.

The player from Japan had the account blocked for an audit after accumulating a substantial win. The account checks took longer than expected, however, the player has confirmed that in cooperation with his payment method provider and customizing the limits, he received the funds approximately 2.5 months after the account block was made. The complaint is resolved.

The player's account got blocked for an unknown reason. The casino stated that the player's account had not passed a recent check and was now closed permanently. They were unable to provide any further explanation for security reasons. The player's balance withdrawal request was also being reviewed and they would be contacted by e-mail as soon as possible. After some time, the player's withdrawal was processed and they received their payment. Consequently, the complaint was closed as 'resolved'.

The player from Ireland requested an account closure because of gambling issues, however, the casino reopened her account. The casino refunded the player's deposits, therefore, we closed this complaint as resolved.

The player from Bulgaria was unable to request a withdrawal via bank stransfer because allegedly 24 hours had not passed since his previous withdrawal request was processed. The player was later able to withdraw his funds via another payment method. The complaint was closed as 'resolved'.