Joo Casino Review

The player from Germany was struggling to cash out his winnings as the casino continuously requested new documents for verification, subsequently rejecting his payout request each time. Despite being a verified user who had made withdrawals in the past, his recent attempts were rejected. The casino's continuous request for new documents and non-responsiveness from his VIP manager had added to his concerns. However, the issue was successfully resolved when the casino paid out his winnings. The complaint was then closed as 'resolved'.

The player from Germany had tried to withdraw funds, but the casino had refused to verify her deposit transactions made via Jeton, hence denying the payout. After the player had provided screenshots and additional information about her issue, the problem was eventually resolved.

The player from Austria had won 755€ on a roulette game, but the casino had delayed the payout without providing a reason, despite all documents having been accepted. The player had reported that the casino rejected his withdrawal request twice due to a technical issue and received no response to his complaint email. The player did not respond to our inquiries, leading to the complaint being rejected.

The player from Ireland had accidentally created two accounts with an online casino. When he tried to withdraw his winnings, the casino had closed one account and nullified the winnings, returning only the last deposit and not all of them. The player had disputed this action, citing it as contrary to the casino's terms and conditions. We had explained to the player that creating multiple accounts violated the casino's terms and conditions and that the casino was not obligated to refund all deposits when multiple accounts were detected. The player had understood the explanation and confirmed the receipt of his last deposit, requesting the closure of the complaint. The issue had been successfully resolved.

The player from Germany had deposited 1500 Euros in Joo Casino, won 12,350 Euros, but encountered difficulties when he tried to withdraw his winnings. Despite providing all necessary verification documents, he had been persistently informed that the verification process was ongoing with an unknown completion time. His initial deposit had been returned. The player claimed that the casino had returned his deposit without his request, which had raised his suspicion. The casino, however, had stated that the deposits made by the player were returned due to issues with the payment provider, over which they had no control. The Complaints Team had tried to mediate the situation by requesting more information and evidence from both sides. It came to light that the payments had failed due to some missing transaction identification details that were required for regulatory reasons, and seems the player's bank would be responsible for this. Consequently, the Complaints Team concluded that the casino had acted in accordance with its terms and conditions since the payments had not been received by the casino, and the complaint was rejected..

The player from Germany was waiting for the casino to verify the document he had uploaded and was concerned about the delayed payout of his 4000€ winnings. He had been a long-time customer and had previously experienced no issues with verification or withdrawals. However, this time he had two pending withdrawal requests, one for €1000 and another for €2000, which hadn't been processed. The player later lost all his winnings due to the delay, leading him to advise against playing in the casino. We ended up rejecting the complaint as the player's casino balance was zero and we could not provide further assistance.

The player from Germany has raised a query regarding his Mega Mystery Jackpot winnings from a tournament in November 2022 which he discovered when she resumed activity after a gap. The casino claims the jackpot winnings were added and played last year but the player denies and can't find such a transaction in his history. The casino has clarified that the emails and SMS messages were promotional material about the jackpot and were not informing the player about any wins. We have rejected the complaint.

The player from China was experiencing difficulties withdrawing money from a casino. The casino claims he registered from a restricted country. Later, the casino reconsidered its decision, and the player confirmed that the disputed funds were successfully refunded. The complaint is resolved.

A player from Hesse, Germany is experiencing difficulties with a deposit to a casino. A €90 deposit made via credit card was denied by the casino but taken from their bank. Despite providing screenshots and communicating with their bank, the casino continues to request specific documents the player cannot provide due to the nature of the bank account. The complaint was resolved as the player's deposit got credited.

The player from Australia claims he unintentionally placed a max bet due to a pop-up screen overlaying the spin button during the free spins on the game Wolf Treasure. He has complained about it twice without resolution and they asked for a screenshot, which he cannot provide without free spins. The player stopped responding to our questions and comments, so we rejected the complaint.

The player from Australia is experiencing problems withdrawing their winnings. After unsuccessfully trying to withdraw to a card, she was told to request a bank transfer. However, the account has been temporarily disabled. It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player from Ontario has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from North Rhine-Westphalia requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Hesse has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Australia has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany is experiencing difficulties completing the account verification in the casino. The player hinted at the fact that all of his balance was played down. We ended up closing the complaint because the player stopped responding to our questions.

The player from Australia had the account blocked right after placing the first deposit. The casino replied and explained that the account had been closed due to the administration's decision, and that an email had been sent to the player outlining how to obtain a refund of their deposit. The player provided the necessary information and the casino refunded the player, so the issue was resolved.

The player from Germany had her winnings capped. Since the casino's bonus system lacks transparency and confuses the players, we ended up closing the complaint as "unresolved". The casino eventually changed its position and after reopening the complaint and paying the player their winnings, the issue was successfully resolved.

The player from Slovenia requested a withdrawal a week prior to submitting this complaint. It has not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Australia forgot the password to his first account, so he created a second account. We were forced to reject this complaint because the player also played with bonuses and didn't provide evidence confirming that he was allowed to use the second account.

The player from Canada has been accused of breaching bonus T&Cs by placing higher single bet than allowed. After reviewing the player's game history we found out that the maximum bet was indeed breached repeatedly, therefore we were forced to reject this complaint.

The player registered in the casino and played with a sign-up (free spins). He managed to win some money, but his winnings were cancelled. The player chose wrong country in the registration form and therefore didn’t pass the verification process. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Malta faced ongoing issues with a casino that repeatedly requested the same documentation and canceled withdrawals despite having provided extensive verification materials. This included payslips, bank statements, and proof of winnings from another casino, which the player felt was unnecessary and unethical. After significant effort and communication with the Complaints Team, the player successfully received his first withdrawal, leading to the resolution of the complaint. The casino clarified that additional documentation was needed to comply with legal obligations, which the player ultimately provided. The complaint was marked as resolved in the system.

The player from Finland faced issues with a failed €50 deposit using Trustly, as the casino's site did not allow him to proceed with the acceptance of terms. He was unable to log back into his account and had not received his funds after a week, despite multiple contact attempts. The issue was resolved when the funds were credited to his game account after intervention from the Complaints Team. The player expressed concerns about potential future withdrawal issues but appreciated the assistance received. The complaint was marked as 'resolved' by the Complaints Team.

The player from Greece had been unable to access their account since it was blocked after requesting verification for a withdrawal of their winnings from a 200 euro deposit. The player was accused of opening multiple accounts in the casino. The issue was resolved as the player received a refund of the deposit amount. We adjusted the disputed amount accordingly and marked the complaint as 'resolved'.

The player from Greece attempted to withdraw winnings from free spins, but the casino claimed his credit card documentation was unclear, delaying the process despite it having been previously accepted at other casinos. The Complaints Team inquired about the verification status of his identity documents and any additional requests from the casino. The player later confirmed that the issue had been resolved. The complaint was marked as resolved by the team.

The player from Greece had deposited 30.01 euros which was not credited to his gaming account. He had contacted his payment provider who confirmed that the funds had been received by the casino. The player had reported the issue to local authorities. The casino eventually credited the deposit to the player's account and allowed him to withdraw it. The issue was subsequently marked as 'resolved' by the Complaints Team.

The player from Cyprus deposited 200 euros and won 15588,40 on the game Sugar Rush 1000. Despite being told no bonuses were available for his country, the casino accused him of a bonus violation. His attempt to withdraw 3000 euros was cancelled, but he has since received the withdrawal, but the rest of his winnings remain unpaid.

After registration, the player from Japan had been guaranteed a $20 bonus upon depositing within an hour. Despite making a deposit, the bonus had not been credited and the support team had asked to await their response. The player had provided evidence of meeting the requirements and after some communication, the issue had been resolved with the casino crediting the $20 bonus to the player's account. We had marked the complaint as 'resolved' in our system.

The player from Greece had made deposits using a newly-verified prepaid card and won 1,400 euros. However, Casino N1 had refused to process the withdrawal request, insisting on verification documents for an old card, which had not been used in the gaming session that resulted in the winnings. The player had provided all necessary personal documents and complied with the casino's requests, despite his frustration. The casino had claimed a third-party payment method had been previously used, which the player disputed. After some back-and-forth communication, the player informed us outside of the thread that he had received his winnings. We then marked the complaint as 'resolved'.

The player from Greece had deposited 300 Euros using Paypal and won some funds. Despite providing the necessary documents, his withdrawal requests were continually rejected. He expressed his desire to withdraw via IBAN instead. After communicating with our complaints team, the issue had been successfully resolved.

The player from Greece had had an issue with a delayed withdrawal of 600 euros from N1 Casino GR which had been initiated in October 2024. After the player's complaint had been submitted, the issue had been resolved and the withdrawn amount had been credited to his account.

The player from Greece had encountered an issue where a 13€ deposit was deducted from his bank account but was not credited to the casino. The casino had requested proof of deposit, which the player did not possess. We had advised the player to contact the payment provider for investigation. The player later confirmed that the issue had been resolved and the money had been successfully credited to the casino account. We then marked the complaint as 'resolved'.

The player from Greece deposited €30 into their account at N1 Casino five days ago, but the funds have not been credited. They have attempted to raise the issue with the casino, providing the requested deposit receipt, but have received no resolution or concrete timeline. The complaint was resolved as the player's deposit got credited.

The player from Greece had experienced a deposit issue with N1 Casino, where her deposit of €14.50 had not been credited to her casino account despite bank confirmation of the transaction. After 10 days, the casino had not resolved the issue. We had advised her to contact her payment provider and refrain from making further deposits until the issue was resolved. After extending the complaint resolution timeline for an additional 17 days, the player had confirmed that the issue was resolved and the deposit was finally credited to her N1 Casino account. We then closed the complaint as 'resolved'.

The player from Austria was experiencing issues with their deposits not being credited to their casino account, despite the money being deducted from their personal bank account. It turned out the delay in crediting the deposits in question to his casino account was caused by the deposit limits set up by the player on his disputed account in the past. We were informed the last missing deposit was successfully credited to the complainant's casino account, so we consider the case resolved.

The player from Switzerland is facing withdrawal issues due to repeated declination by the payment provider. Despite the rules stating that withdrawals should be made with the same method as deposits, customer support has suggested experimenting with other methods, all of which have also been declined. The player confirmed the issue was resolved.

The player from Greece self-excluded from N1 casino due to addiction, yet was allowed to create a new account resulting in the loss of a significant amount of money. The player is now requesting a refund. Player’s complaint has been resolved successfully.

The player from Greece has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player's winnings were confiscated because the player opened and played on a new account created after their first account was self-excluded. The issue was successfully resolved as the casino returned the player's deposits made after their self-exclusion.

The player's withdrawal is delayed for unknown reason. After our intervention, we were able to help the player to get their deposit back. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player's deposit did not arrive for unknown reason. After our intervention, we were able to help the player to get their missing deposit back. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Germany has been blocked without further explanation. The casino responded and explained that the player's account had been reopened, but that the bonus winnings had been confiscated due to consistent breach of the max bet rule. The player stated that they did not approve of the handling of the bonus rules, but stated that they considered the matter to be resolved.

The player from Greece has requested a withdrawal. Unfortunately, the payment seems to be delayed. We contacted the casino to get more information on the case, but before they replied back the player informed us that the winnings were finally received. We closed the complaint as resolved.

The player from Greece couldn't withdraw his money. The casino blocked his account claiming that they will help to process the withdrawal manually. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Greece has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Netherlands has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Ukraine has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Baden-Württemberg has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany is unsure about the verification process. The casino has asked for proof of income. After providing all the necessary documents the account was verified.The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Netherlands had his withdrawal denied due to alleged usage of third party payment method. Later, the casino fully refunded the player, he received the last remaining payment approximately 1 month from requesting a withdrawal. The complaint is resolved.

The player from Finland was dissatisfied with the operator of the casino because he was not receiving bonuses and was experiencing other issues as well. The casino addressed the player's concerns and informed him that there was nothing preventing him from getting bonuses at the casino. The complaint was closed as 'resolved' after the playe confirmed he had not further inquiries.

The player from Germany deposited money into their account, but the funds got lost. After reopening the complaint, the casino credited the player's deposit to his account. Even though the balance was played, we consider the issue to be resolved.

The player from Portugal has tried to redeem 50 Free Spins upon her registration. Unfortunately, they weren’t granted. Player’s complaint has been resolved successfully thanks to casino’s goodwill gesture.

Thorsten, a player from Germany, won quite a big amount from his third deposit bonus, but his withdrawal was declined with the reason of multiple accounts. He is not aware of having multiple accounts and the casino didn’t provide him with any proof. This case was successfully resolved.

The player from Quebec faced repeated rejections of their bank account screenshots while attempting to withdraw C$1100, despite having their driver's license and selfie accepted. The player suspected the casino was employing tactics to avoid paying out their winnings. The Complaints Team contacted the casino, and shortly afterwards, the player received the withdrawal. The issue was marked as resolved, although the player remained concerned about potential future verification problems with the casino.

The player from Germany had encountered issues when he tried to withdraw his winnings of 1956 euros from Slothunter Casino. After he wagered his bonus and attempted to withdraw, the casino deactivated his account for unspecified internal reasons while retaining both the deposit and winnings. The player had not verified his account before the issue occurred. After we initiated communication with the casino, they asked the player to provide proof of deposit. The casino had previously informed the player about the account closure 10 days prior. Following our intervention and the player's cooperation with the casino's requests, the issue had been successfully resolved and the player had received his winnings.

The player from Germany had struggled to verify her account and validate her deposit at the casino. Despite multiple submissions, her photos and PDFs had not been accepted. She had communicated with the Complaints Team, providing all the necessary documents. The casino had finally accepted her withdrawal request and after some time, she confirmed that the money had been transferred to her account, resolving the issue.

The player from Bavaria has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany experienced technical problems while playing Deal or No Deal. Even though the player didn't receive the full amount, after double-checking the game rounds, the casino paid her the winnings she was eligible for.

The player from Germany is experiencing difficulties withdrawing his winnings due to ongoing verification. The casino responded and stated that they had looked into the case, the documents provided were sufficient and the player could now make a withdrawal. The player then received their payment and the issue was resolved.