Spinfinity Casino Review

Name: Spinfinity Casino Review
Item: Spinfinity Casino
Rating: 8.7

8.7/10Safety Index High by Casino Guru

Accepts players from Ohio

No Deposit Bonus:

$20 NO DEPOSIT BONUSBonus T&C

Deposit Bonus:

300% up to $3,000Bonus T&C

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Payment methods

Show all (14)

Withdrawal limits

per month

$16,000

per week

$4,000

Owner Entertainment Software Group N.V.

Established 2020

Estimated annual revenues

> $1,000,000

Licensing Authorities

Comoros (Anjouan Gaming)

OverviewBonuses3User reviews56Safety Index explainedDiscussion26Payment methods14

Spinfinity Casino Review

Spinfinity Casino has been subject to a thorough evaluation done by our expert casino review team. The team has analyzed its strengths and shortcomings in accordance with our casino review methodology. Aspects such as the casino's Terms and Conditions, fairness and transparency, licenses, up-to-date complaints by players, customer support, and withdrawal limits were considered by our independent team to place this casino on a scale from safe and legit to a scam.

Our evaluation has led to the casino's Safety Index, a numerical and verbal representation of our findings regarding safety and fairness of online casinos. The higher the Safety Index, the more likely you are to play and receive your winnings without any issues. Spinfinity Casino has a High Safety Index of 8.7, which makes a recommendable option for most players in terms of fairness and safety. Continue reading our Spinfinity Casino review and learn more about this casino in order to determine whether or not it's the right one for you.

Safety Index – Spinfinity Casino fairness and safety

Our process for establishing a casino's Safety Index involves a detailed methodology that considers the variables we've collected and analyzed during our review. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc.

In our review of Spinfinity Casino, we have looked closely into the Terms and Conditions of Spinfinity Casino and reviewed them. We did not come across any rules or clauses that we view as unfair or predatory. This is an encouraging sign, as any such rules could be held against players to defend (or held against players as a basis for) withholding their winnings.

Considering our estimates and the factual data we have collected, Spinfinity Casino appears to be a average-sized online casino. In proportion to its size, it has received complaints with a low total value of disputed winnings. We factor in the number of complaints in proportion to the casino's size, recognizing that larger casinos tend to experience a higher volume of player complaints.

As far as we are aware, no relevant casino blacklists mention Spinfinity Casino. Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at.

All in all, when combined with other factors that come into play in our review, Spinfinity Casino has landed a High Safety Index of 8.7. This casino can be considered a recommendable option for most players since it fosters fairness and honesty in their treatment of customers.

Note: As far as we are aware, Spinfinity Casino is interconnected with 5 other online casinos. Due to the link between these casinos, we included the characteristics of related casinos in the calculation of Safety Index of Spinfinity Casino.

Terms and Conditions of Spinfinity Casino evaluated

Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. It's not uncommon to find clauses and rules in the Terms and Conditions of some casinos that we deem unfair or predatory, since they provide the casino with grounds to withhold player winnings under specific circumstances.

We did not find any unfair or predatory rules in the Terms and Conditions of Spinfinity Casino during our review.

Player complaints submitted about Spinfinity Casino

Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. Each casino's Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels.

We haven't found any complaints directly about this casino, but we have one complaint about a related casino in our database. Because of this complaint, we've given this casino 720 black points. You can find more information about the complaint and black points in the 'Safety Index explained' part of this review.

Spinfinity Casino user feedback and reviews evaluated

At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. We determine the overall user feedback score based on the player feedback submitted to us. The score can range from Terrible to Excellent.

Spinfinity Casino has a Good User feedback score based on the 56 user reviews in our database. To view the casino's user reviews, navigate to the User reviews part of this page.

Note: Please note that user reviews may not accurately reflect the casino's quality. Certain casinos may submit fake reviews to improve their overall user feedback score. On the contrary, there may be unsatisfied players leaving numerous negative reviews to lower the casino’s score. We aim to filter these out and compute an impartial user feedback score; thus, for these reasons, the user reviews are not a part of the Safety Index calculation process.

Licenses and company data

Spinfinity Casino is owned by Entertainment Software Group N.V. and has estimated revenues exceeding $1,000,000 per year. This establishes it as a small to medium-sized online casino within the bounds of our categorization.

Spinfinity Casino has been granted a gambling license in Comoros issued by Anjouan Gaming.

Payment methods, win and withdrawal limits

Spinfinity Casino supports 14 payment options. This includes: VISA, Mastercard, Diners Club, American Express, Bitcoin (BTC), Bank transfer, Bitcoin Cash (BCH), Ethereum (ETH), Check (Cheque), Bank wire, Discover, Interac e-Transfer, Litecoin (LTC), JCB.

Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.

Withdrawal limits	Win limits
USD 4,000 per week	No win limit
USD 16,000 per month
CAD 4,000 per week
CAD 16,000 per month

Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.

Available language options and customer support

As part of our casino review process, our expert team gathers data regarding customer support options and available languages. You can find languages available at Spinfinity Casino in the table below.

Language	Website	Customer support	Live chat
English			24/7

During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. We believe customer support is very important as it provides assistance should you encounter any problems with registration at Spinfinity Casino, managing your account, withdrawals, or other matters. Spinfinity Casino has a good customer support, judging by the results of our testing.

Casino games and slots available at Spinfinity Casino

Spinfinity Casino offers these types of casino games: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Other card games, Other games, Crash games.

Casino games from 2 game providers are offered. This includes Realtime Gaming, Visionary iGaming (ViG).

Bonuses and codes offered by Spinfinity Casino

Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. There are currently 5 bonuses from Spinfinity Casino in our database, and all offers are listed in the 'Bonuses' section.

Note: Our separate page features details on Spinfinity Casino bonuses for additional information about this casino's offers.

Bonuses

No Deposit Bonus:

$20 NO DEPOSIT BONUSBonus T&C

Deposit Bonus:

300% up to $3,000Bonus T&C

Payment methods

Show all (14)

Withdrawal limits

per month

$16,000

per week

$4,000

Games
Show all

Slots

Roulette

Blackjack

No betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

No poker

Craps and dice

Keno

No scratch cards

No eSports betting

Crash games

Language options

English website

English customer support

English live chat

Game providers

CASINO SCREENSHOTS

Positives

Phone customer support available
Wide variety of bonuses
Bitcoin accepted
Live chat support is available 24/7
Live dealer games are available

Negatives

Unless stated otherwise the maximum win from any single spin is a multiple of 50,000 times your bet per line
Minimum withdrawal amount is $200

Interesting facts

Players must be 21 or over
Small international casino
All deposits need to be wagered 1x before withdrawal
Average withdrawal limits (16000$/month)

Author & Guarantor: Ayberk Ayan Last updated: 26 Jun 2024 Anything incorrect or missing? Let me know

Spinfinity Casino bonuses

Browse all bonuses offered by Spinfinity Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

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User reviews of Spinfinity Casino

This is a place to share experience with Spinfinity Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Good

Rated by 56 users

Very positivePositiveNeutralNegativeVery negative

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Casino Guru

We want players to understand gambling.

Mike_G

Advanced Novice

United States

• 1 year ago

My time spent at this casino was an enjoyable experience. While I didn't manage to snag any significant wins during my visit, I found the overall atmosphere and offerings quite appealing. I'm actually looking forward to dedicating more of my time to this platform in the hopes of securing some cash rewards to bring home. If you haven't already, I highly recommend signing up; it promises a genuinely cool and entertaining gaming experience.

fair enough

Spinfinity Casino

Great to hear Mike and we wish some big wins come your way very soon. Thanks for the kind words! Got our fingers crossed for you.

Hotshot26

Unregistered user

United States

• 1 year ago

Great casino. Customer service was prompt and friendly.
Negative is withdrawals takes forever and days later they start with stall tactics ie. We need this we need that adding another 2 days to payout waiting time.
Appart from that a great online casino.

Spinfinity Casino

Thanks for the review and we're glad that you like us! :)

Regards to the documents required before cashout, this isn't a stall tactic, but a KYC thing that is required to help us prevent fraud and ensure who we're dealing with really is that person. It's there to protect you and us, however, you can verify your account before winnings are withdrawn, which makes the whole process much smoother when it comes to cashing out. Thanks again.

cobra562

Senior Adept

United States

• 1 year ago

Changed my review some,played my comp points and cashed out 175.00 bitcoin,but was declined for missing cc info.I did send What they needed,but 1 CC was lost and i have no pic of it.So if i get my cashout i will change this too

poor game play

Spinfinity Casino

Hi cobra562, I see you won from our poor game play, it can't be too bad! :)

The $175 has been returned to your balance I see. The card we requested info for was last used on March 1st, about the same day as this review, another card was last used March 7th.

What I would suggest is to make contact with our support team to work through this. It should be quite straight forward, work with us here and let's get you paid out. :)

RC444

Novice

United States

• 1 year ago

Let me start with the good. The customer service is top notch and I know I've had to deal with them continously. Jack, Chris and Jodie gets an A+++ For being on their game responding quickly and helpful. The problem is it doesn't matter how good their support team is when their cashier is horrible. I'm still ID verifying a week later. They received everything they needed from me but no money went on my BlueRewards card. After a few days I asked is there a problem the deposit is suppose to take about 10 Mins? Now they want to know if I live in apartment 201 or 205. Well I live in 205 due to 201 being renovated but going back to 201 in 2 weeks. What does it matter they clearly have all documents showing who i am. They are looking for any reason to stall and get out of paying out. I sent in mail from both apartments and the response AGAIN was give the cashier 2 days. What the hell ? Why does it keep taking 2 days to push a button????. It keeps being 2 days this 2 days that. I don't think they are going to pay me at all. If they would have paid me I would have gave them 5 stars but at this point I'm going to be reporting them. I'll give them to to the end of the day to see if they actually pay me if not I will let you know so you can stay away from this casino and spread the word

Staff is top notch

They won't pay out

Spinfinity Casino

Hi RC444, sorry to hear about your troubles with your withdrawal to BRC. Sounds like our fraud and risk team were being a little strict on this day relating your address information. As you are probably aware, the security of our players and player data is super important to us to protect, and this is why you seemed to face some bumps in the road on this withdrawal.

On the face of it, our team were correct to question the change in address, unfortunately small changes in address are common amongst fraudsters to try and beat the system. So please do not take this personally, it's just a security measure. When you requested your withdrawal on Thursday 16th February, you had not completed the KYC checks in order to verify your account. Proof of address and ID was provided on Friday 17th, address discrepancy noticed on the evening of the 18th and was checked and confirmed by you on the 19th (Sunday).

Cashier does not work on weekends as banks and processors are not open to deal with unfortunately. Today (Monday), your documents will be approved and we just need to have a quick call to verify your account. You can either call in (toll free) or ask our support team to contact you via the live chat (also free).

I think on this occasion a little patience was required, as the weekend affected your withdrawal and you not completing the verification process before a cashout can be completed. However, thanks to our fabulous customer support team the wheels are in motion giving cashier a headstart on your withdrawal process today.

Today is the 3rd business day since your request for cashout, with us receiving confirmation of your address discrepancy just yesterday (19th). Once cashier approve that, you'll be getting your cashout to your requested method, BRC, which is instant.

I would please ask you to update your review once you receive your cashout which all seems to be going through smoothly according to what I am seeing, you just needed to complete the verification process.

ricksj12345

Advanced Novice

United States

• 2 years ago

Best casino online no bs. Customer service 5 star. I was a new customer won a nice payout. And I was paid out in a week. That’s first win.

Spinfinity Casino

Great to hear, thanks!

Slicksallin1979

Junior Apprentice

United States

• 2 years ago

Spinfinity, Roaring 21, cherry jackpot, casino max, this group of casinos are the best USA worldwide casinos I would refer to anybody .I give them a 10 out of 10 and there’s no gimmicks their customer service is amazing they don’t play around and say what they’re gonna do and not do it. These group of people are very professional. I’d give them a reward if I could for (best online casinos worldwide! )Their payout speeds are amazing! it’s a DUO THING MUST HAVE GOOD SERVICE AND LIVE CHAT AND Must be able to receive winnings if you win! THESE GUYS AND GALS HAVE IT ALL ! KEEP UP THE GREAT WORK !!!! From , SLICKSALLIN1979 (user) 4/13/2022

Best casinos worldwide
Love the customer service
Lightning FAST payout speeds!
Great software
No scams !

Spinfinity Casino

Love this! We're blushing!!

bebopcim

Unregistered user

United States

• 3 years ago

Honestly DO NOT waste your money on this. Play Chumba guys.. it can also be used for America. I won soo much there and at least it would give you enough money to either win or keep playing. The only reason I am giving this a 1 star is due to the friendly customer service. Honestly, I spent close to 500 and not once ever got close to pulling the money out.

Good customer service

Losses no win back
Games are clunky

skybot13x

Advanced Novice

United States

• 3 years ago

I won around $2700 total after deducting the bonus and completing the wager requirements almost two weeks ago. I sent in my verification and expected it done in the two days they quote. After contacting support they informed me that the email address in the provided form didn't receive anything and instructed me in sending over the form to another address. I informed them that I've been waiting this entire time so I can withdraw my BTC since the BTC withdrawal option was not available. After the support checked and saw it in fact was not available she said she started a manual withdrawal for the BTC on Tuesday OCT 19 2021. A few days later I contacted them again and was told to check my withdrawal options and BTC was an option this time. I informed the support that a manual withdrawal was already started but she said if I do it myself it would get priority. Guess what? After that they reset my withdrawal time despite the constant contact to support about this they kept insisting that I had to wait another 3 full business days from the date I requested the withdrawal (OCT 21 2012) despite the fact there was a previous manual withdrawal and that a support agent assured me doing the withdrawal myself would expedite the withdrawal. Aside from that on the withdrawal page, it says BTC takes 48 hours! They still insisted I had to wait longer. It is now OCT 26 2021 four full business days and now they first told me that the cashier department will start processing my withdrawal tomorrow and that it will take yet another 3-5 business days. After responding that they have kept delaying my BTC withdrawal since last Tuesday the support agent said I would have the BTC withdrawal tomorrow. So despite all their support claims, their website CLEARLY claiming 48 hour BTC withdrawals, I still end up having a 7 day/6 business day delay for my withdrawal DESPITE all their contradicting claims that they pushed up/expedited/ rushed my withdrawal. I am beyond peeved at their process methods which are clearly put in place to push you to keep betting. Not even slotocash which has worse process methods can compete to this.

LONG WITHDRAWAL TIMES
LONG VERIFICATION TIMES
STAFF LIES
THEY RESET TIME FRAMES

Safety Index of Spinfinity Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Spinfinity Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:High8.7/10

Medium-sized casino, based on our research and estimates

We consider the casino's T&Cs to be fair

Not found on any relevant casino blacklist

Low value of withheld winnings in player complaints in relation to the casino's size

We also considered other factors, which had a neutral impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Complaints about Spinfinity Casino and related casinos (46)

46All1Opened1Not solved11Solved33Rejected

Complaints directly about Spinfinity Casino

Case opened Current status

Waiting for player to reply

6d 12h 20m 59s

Disputed amount: $600

Player faces confusion over withdrawal requirements.

The player from Illinois is confused after being informed that a deposit is required for withdrawal, despite initially being told it wasn't necessary. They express distrust towards making any deposit.

Submitted: 26 Nov 2024

Case closed Our verdict

Unjustified complaint

Disputed amount: $9,800

Player’s winnings are delayed.

The player from Florida faced challenges withdrawing his winnings from the casino after multiple successful bets and payout requests. He experienced stress and frustration, sharing that he had previously dealt with similar issues at the same casino. Despite his efforts to clarify and consolidate his withdrawal requests, he remained anxious about receiving his funds. The Complaints Team reviewed the case and communicated with the casino, ultimately determining that the player’s winnings had been generated from cashback bonuses, which were subject to a maximum cash-out limit. The player was informed that the casino acted in accordance with its rules and that no further action would be taken by the Complaints Team. He was advised to pursue the matter with the casino’s licensing authority if he wished to continue his complaint.

Read moreRead less

Submitted: 26 Aug 2024

Case closed Our verdict

Unjustified complaint

Disputed amount: $2,000

Player's account has been blocked after balance withdrawal request.

The player from the United States had deposited $60, received an unwanted bonus, and managed to increase her balance to $2000 after fulfilling the wagering requirements. Upon requesting to use the live dealer or have her balance refunded, the casino locked her account and offered to refund the deposit instead. The player was confused and had screen recordings of the incident. The casino provided chat logs showing that the player had used offensive language towards the customer support team, which justified the account closure. We determined that the casino's actions were justified and rejected the complaint.

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Submitted: 20 Jun 2024

Case closed Our verdict

Player stopped responding

Disputed amount: $621

Player’s account and winnings cancelled after withdrawal attempt.

The player from Arizona has spent thousands at Spinfinity Casino and is trying to withdraw $621. Despite verifying her current address and credit card, she's being asked to verify old credit cards and addresses not used for the Spinfinity account. Her account and winnings were canceled and she was told they did not exist. Later, it turned out the player threatened the casino with chargebacks, and informed it about her successful chargebacks made in another online casino in the past, which raised concerns on the casino's side. Therefore, as the best solution, the casino decided to refund all the player's deposits, which represented an amount higher than the disputed amount of the complaint. After we asked the complainant for confirmation, she stopped responding.

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Submitted: 17 Sep 2023

Resolved Our verdict

Case closed

Disputed amount: $400

Player faces unreasonable verification request.

The player from the US is having issues with withdrawal at Spinfinity. After winning $400 and completing document verification, they were asked for verification documents for an address from 4 years ago and old credit card details, which were used on a sister site of the casino. Player’s complaint has been resolved successfully.

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Submitted: 16 Aug 2023

Case closed Our verdict

Player stopped responding

Disputed amount: $1,016

Player's winnings were denied.

The player from Michigan was denied his jackpot winnings due to sharing an IP address with his fiance. Despite this, the casino kept the account active. There were also issues regarding the maximum cashout from a bonus after meeting wager requirements. The complaint was rejected because the player didn't respond to our messages and questions.

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Submitted: 04 Jul 2023

Case closed Our verdict

Player stopped responding

Disputed amount: $200

Player believes that their withdrawal has been delayed.

The player from United States requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

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Submitted: 28 Mar 2023

Resolved Our verdict

Case closed

Disputed amount: $175

Player is struggling to complete the account verification.

The player from the United States was experiencing difficulties withdrawing his winnings due to ongoing verification. The casino responded and explained that the verification process had now been completed, and seemed to take longer than usual as the player no longer had access to one of the credit cards he had used. The player confirmed that they had received their payment and the issue was resolved.

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Submitted: 06 Mar 2023

Resolved Our verdict