Spinfinity Casino Review

Name: Spinfinity Casino Review
Item: Spinfinity Casino
Rating: 8.7

8.7/10Safety Index High by Casino Guru

Accepts players from Ohio

No Deposit Bonus:

$20 NO DEPOSIT BONUSBonus T&C

Deposit Bonus:

300% up to $3,000Bonus T&C

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Payment methods

Show all (15)

Withdrawal limits

per month

$16,000

per week

$4,000

Owner Entertainment Software Group N.V.

Established 2020

Estimated annual revenues

> $1,000,000

Licensing Authorities

Curaçao (GC)

OverviewBonuses2User reviews55Safety Index explainedDiscussion26Payment methods15

Spinfinity Casino Review

Spinfinity Casino has been subject to a thorough evaluation done by our expert casino review team. The team has analyzed its strengths and shortcomings in accordance with our casino review methodology. Aspects such as the casino's Terms and Conditions, fairness and transparency, licenses, up-to-date complaints by players, customer support, and withdrawal limits were considered by our independent team to place this casino on a scale from safe and legit to a scam.

Our evaluation has led to the casino's Safety Index, a numerical and verbal representation of our findings regarding safety and fairness of online casinos. The higher the Safety Index, the more likely you are to play and receive your winnings without any issues. Spinfinity Casino has a High Safety Index of 8.7, which makes a recommendable option for most players in terms of fairness and safety. Continue reading our Spinfinity Casino review and learn more about this casino in order to determine whether or not it's the right one for you.

Safety Index – Spinfinity Casino fairness and safety

Our process for establishing a casino's Safety Index involves a detailed methodology that considers the variables we've collected and analyzed during our review. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc.

In our review of Spinfinity Casino, we have looked closely into the Terms and Conditions of Spinfinity Casino and reviewed them. We did not come across any rules or clauses that we view as unfair or predatory. This is an encouraging sign, as any such rules could be held against players to defend (or held against players as a basis for) withholding their winnings.

Considering our estimates and the factual data we have collected, Spinfinity Casino appears to be a average-sized online casino. In proportion to its size, it has received complaints with a low total value of disputed winnings. We factor in the number of complaints in proportion to the casino's size, recognizing that larger casinos tend to experience a higher volume of player complaints.

As far as we are aware, no relevant casino blacklists mention Spinfinity Casino. Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at.

All in all, when combined with other factors that come into play in our review, Spinfinity Casino has landed a High Safety Index of 8.7. This casino can be considered a recommendable option for most players since it fosters fairness and honesty in their treatment of customers.

Note: As far as we are aware, Spinfinity Casino is interconnected with 5 other online casinos. Due to the link between these casinos, we included the characteristics of related casinos in the calculation of Safety Index of Spinfinity Casino.

Terms and Conditions of Spinfinity Casino evaluated

Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. It's not uncommon to find clauses and rules in the Terms and Conditions of some casinos that we deem unfair or predatory, since they provide the casino with grounds to withhold player winnings under specific circumstances.

We did not find any unfair or predatory rules in the Terms and Conditions of Spinfinity Casino during our review.

Player complaints submitted about Spinfinity Casino

Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. Each casino's Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels.

We haven't found any complaints directly about this casino, but we have one complaint about a related casino in our database. Because of this complaint, we've given this casino 720 black points. You can find more information about the complaint and black points in the 'Safety Index explained' part of this review.

Spinfinity Casino user feedback and reviews evaluated

At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. We determine the overall user feedback score based on the player feedback submitted to us. The score can range from Terrible to Excellent.

Spinfinity Casino has a Good User feedback score based on the 55 user reviews in our database. To view the casino's user reviews, navigate to the User reviews part of this page.

Note: Please note that user reviews may not accurately reflect the casino's quality. Certain casinos may submit fake reviews to improve their overall user feedback score. On the contrary, there may be unsatisfied players leaving numerous negative reviews to lower the casino’s score. We aim to filter these out and compute an impartial user feedback score; thus, for these reasons, the user reviews are not a part of the Safety Index calculation process.

Licenses and company data

Spinfinity Casino is owned by Entertainment Software Group N.V. and has estimated revenues exceeding $1,000,000 per year. This establishes it as a small to medium-sized online casino within the bounds of our categorization.

Spinfinity Casino has been granted a gambling license in Curaçao issued by Gaming Curaçao.

Payment methods, win and withdrawal limits

Spinfinity Casino supports 15 payment options. This includes: VISA, Mastercard, Diners Club, American Express, Bitcoin, Bank transfer, Bitcoin Cash, Ethereum, Check, Bank wire, Discover, Interac e-Transfer, Litecoin, JCB, Courier Check.

Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.

Withdrawal limits	Win limits
USD 4,000 per week	No win limit
USD 16,000 per month
CAD 4,000 per week
CAD 16,000 per month

Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.

Available language options and customer support

As part of our casino review process, our expert team gathers data regarding customer support options and available languages. You can find languages available at Spinfinity Casino in the table below.

Language	Website	Customer support	Live chat
English			24/7

During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. We believe customer support is very important as it provides assistance should you encounter any problems with registration at Spinfinity Casino, managing your account, withdrawals, or other matters. Spinfinity Casino has a good customer support, judging by the results of our testing.

Casino games and slots available at Spinfinity Casino

Spinfinity Casino offers these types of casino games: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Other card games, Other games.

Casino games from 2 game providers are offered. This includes Realtime Gaming, Visionary iGaming (ViG).

Bonuses and codes offered by Spinfinity Casino

Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. Our database presently holds 3 bonuses from Spinfinity Casino, which are listed in the 'Bonuses' section of this review.

Note: Our separate page features details on Spinfinity Casino bonuses for additional information about this casino's offers.

Bonuses

No Deposit Bonus:

$20 NO DEPOSIT BONUSBonus T&C

Deposit Bonus:

300% up to $3,000Bonus T&C

Payment methods

Show all (15)

Withdrawal limits

per month

$16,000

per week

$4,000

Games
Show all

Slots

Roulette

Blackjack

No betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

No poker

Craps and dice

Keno

No scratch cards

No eSports betting

No crash games

Language options

English website

English customer support

English live chat

Game providers

Positives

Phone customer support available
Bitcoin accepted
Wide variety of bonuses
Live dealer games are available
Live chat support is available 24/7

Negatives

Unless stated otherwise the maximum win from any single spin is a multiple of 50,000 times your bet per line
Minimum withdrawal amount is $200

Interesting facts

Players must be 21 or over
Small international casino
Average withdrawal limits (16000$/month)
All deposits need to be wagered 1x before withdrawal

Author & Guarantor: Ayberk Ayan Last updated: 26 Jun 2024 Anything incorrect or missing? Let me know

Spinfinity Casino bonuses

Browse all bonuses offered by Spinfinity Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of Spinfinity Casino

This is a place to share experience with Spinfinity Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Good

Rated by 55 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

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Casino Guru

We want players to understand gambling.

Mike_G

Advanced Novice

United States

• 11 months ago

My time spent at this casino was an enjoyable experience. While I didn't manage to snag any significant wins during my visit, I found the overall atmosphere and offerings quite appealing. I'm actually looking forward to dedicating more of my time to this platform in the hopes of securing some cash rewards to bring home. If you haven't already, I highly recommend signing up; it promises a genuinely cool and entertaining gaming experience.

fair enough

Spinfinity Casino

Great to hear Mike and we wish some big wins come your way very soon. Thanks for the kind words! Got our fingers crossed for you.

Hotshot26

Unregistered user

United States

• 1 year ago

Great casino. Customer service was prompt and friendly.
Negative is withdrawals takes forever and days later they start with stall tactics ie. We need this we need that adding another 2 days to payout waiting time.
Appart from that a great online casino.

Spinfinity Casino

Thanks for the review and we're glad that you like us! :)

Regards to the documents required before cashout, this isn't a stall tactic, but a KYC thing that is required to help us prevent fraud and ensure who we're dealing with really is that person. It's there to protect you and us, however, you can verify your account before winnings are withdrawn, which makes the whole process much smoother when it comes to cashing out. Thanks again.

cobra562

Adept

United States

• 1 year ago

Changed my review some,played my comp points and cashed out 175.00 bitcoin,but was declined for missing cc info.I did send What they needed,but 1 CC was lost and i have no pic of it.So if i get my cashout i will change this too

poor game play

Spinfinity Casino

Hi cobra562, I see you won from our poor game play, it can't be too bad! :)

The $175 has been returned to your balance I see. The card we requested info for was last used on March 1st, about the same day as this review, another card was last used March 7th.

What I would suggest is to make contact with our support team to work through this. It should be quite straight forward, work with us here and let's get you paid out. :)

RC444

Novice

United States

• 1 year ago

Let me start with the good. The customer service is top notch and I know I've had to deal with them continously. Jack, Chris and Jodie gets an A+++ For being on their game responding quickly and helpful. The problem is it doesn't matter how good their support team is when their cashier is horrible. I'm still ID verifying a week later. They received everything they needed from me but no money went on my BlueRewards card. After a few days I asked is there a problem the deposit is suppose to take about 10 Mins? Now they want to know if I live in apartment 201 or 205. Well I live in 205 due to 201 being renovated but going back to 201 in 2 weeks. What does it matter they clearly have all documents showing who i am. They are looking for any reason to stall and get out of paying out. I sent in mail from both apartments and the response AGAIN was give the cashier 2 days. What the hell ? Why does it keep taking 2 days to push a button????. It keeps being 2 days this 2 days that. I don't think they are going to pay me at all. If they would have paid me I would have gave them 5 stars but at this point I'm going to be reporting them. I'll give them to to the end of the day to see if they actually pay me if not I will let you know so you can stay away from this casino and spread the word

Staff is top notch

They won't pay out

Spinfinity Casino

Hi RC444, sorry to hear about your troubles with your withdrawal to BRC. Sounds like our fraud and risk team were being a little strict on this day relating your address information. As you are probably aware, the security of our players and player data is super important to us to protect, and this is why you seemed to face some bumps in the road on this withdrawal.

On the face of it, our team were correct to question the change in address, unfortunately small changes in address are common amongst fraudsters to try and beat the system. So please do not take this personally, it's just a security measure. When you requested your withdrawal on Thursday 16th February, you had not completed the KYC checks in order to verify your account. Proof of address and ID was provided on Friday 17th, address discrepancy noticed on the evening of the 18th and was checked and confirmed by you on the 19th (Sunday).

Cashier does not work on weekends as banks and processors are not open to deal with unfortunately. Today (Monday), your documents will be approved and we just need to have a quick call to verify your account. You can either call in (toll free) or ask our support team to contact you via the live chat (also free).

I think on this occasion a little patience was required, as the weekend affected your withdrawal and you not completing the verification process before a cashout can be completed. However, thanks to our fabulous customer support team the wheels are in motion giving cashier a headstart on your withdrawal process today.

Today is the 3rd business day since your request for cashout, with us receiving confirmation of your address discrepancy just yesterday (19th). Once cashier approve that, you'll be getting your cashout to your requested method, BRC, which is instant.

I would please ask you to update your review once you receive your cashout which all seems to be going through smoothly according to what I am seeing, you just needed to complete the verification process.

ricksj12345

Advanced Novice

United States

• 1 year ago

Best casino online no bs. Customer service 5 star. I was a new customer won a nice payout. And I was paid out in a week. That’s first win.

Spinfinity Casino

Great to hear, thanks!

Slicksallin1979

Junior Apprentice

United States

• 2 years ago

Spinfinity, Roaring 21, cherry jackpot, casino max, this group of casinos are the best USA worldwide casinos I would refer to anybody .I give them a 10 out of 10 and there’s no gimmicks their customer service is amazing they don’t play around and say what they’re gonna do and not do it. These group of people are very professional. I’d give them a reward if I could for (best online casinos worldwide! )Their payout speeds are amazing! it’s a DUO THING MUST HAVE GOOD SERVICE AND LIVE CHAT AND Must be able to receive winnings if you win! THESE GUYS AND GALS HAVE IT ALL ! KEEP UP THE GREAT WORK !!!! From , SLICKSALLIN1979 (user) 4/13/2022

Best casinos worldwide
Love the customer service
Lightning FAST payout speeds!
Great software
No scams !

Spinfinity Casino

Love this! We're blushing!!

bebopcim

Unregistered user

United States

• 2 years ago

Honestly DO NOT waste your money on this. Play Chumba guys.. it can also be used for America. I won soo much there and at least it would give you enough money to either win or keep playing. The only reason I am giving this a 1 star is due to the friendly customer service. Honestly, I spent close to 500 and not once ever got close to pulling the money out.

Good customer service

Losses no win back
Games are clunky

skybot13x

Advanced Novice

United States

• 2 years ago

I won around $2700 total after deducting the bonus and completing the wager requirements almost two weeks ago. I sent in my verification and expected it done in the two days they quote. After contacting support they informed me that the email address in the provided form didn't receive anything and instructed me in sending over the form to another address. I informed them that I've been waiting this entire time so I can withdraw my BTC since the BTC withdrawal option was not available. After the support checked and saw it in fact was not available she said she started a manual withdrawal for the BTC on Tuesday OCT 19 2021. A few days later I contacted them again and was told to check my withdrawal options and BTC was an option this time. I informed the support that a manual withdrawal was already started but she said if I do it myself it would get priority. Guess what? After that they reset my withdrawal time despite the constant contact to support about this they kept insisting that I had to wait another 3 full business days from the date I requested the withdrawal (OCT 21 2012) despite the fact there was a previous manual withdrawal and that a support agent assured me doing the withdrawal myself would expedite the withdrawal. Aside from that on the withdrawal page, it says BTC takes 48 hours! They still insisted I had to wait longer. It is now OCT 26 2021 four full business days and now they first told me that the cashier department will start processing my withdrawal tomorrow and that it will take yet another 3-5 business days. After responding that they have kept delaying my BTC withdrawal since last Tuesday the support agent said I would have the BTC withdrawal tomorrow. So despite all their support claims, their website CLEARLY claiming 48 hour BTC withdrawals, I still end up having a 7 day/6 business day delay for my withdrawal DESPITE all their contradicting claims that they pushed up/expedited/ rushed my withdrawal. I am beyond peeved at their process methods which are clearly put in place to push you to keep betting. Not even slotocash which has worse process methods can compete to this.

LONG WITHDRAWAL TIMES
LONG VERIFICATION TIMES
STAFF LIES
THEY RESET TIME FRAMES

Safety Index of Spinfinity Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Spinfinity Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:High8.7/10

Medium-sized casino, based on our research and estimates

We consider the casino's T&Cs to be fair

Not found on any relevant casino blacklist

Low value of withheld winnings in player complaints in relation to the casino's size

We also considered other factors, which had a neutral impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Complaints about Spinfinity Casino and related casinos (43)

43All0Opened1Not solved11Solved31Rejected

Complaints directly about Spinfinity Casino

Case closed Our verdict

Unjustified complaint

Disputed amount: $2,000

Player's account has been blocked after balance withdrawal request.

The player from the United States had deposited $60, received an unwanted bonus, and managed to increase her balance to $2000 after fulfilling the wagering requirements. Upon requesting to use the live dealer or have her balance refunded, the casino locked her account and offered to refund the deposit instead. The player was confused and had screen recordings of the incident. The casino provided chat logs showing that the player had used offensive language towards the customer support team, which justified the account closure. We determined that the casino's actions were justified and rejected the complaint.

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Submitted: 20 Jun 2024

Case closed Our verdict

Player stopped responding

Disputed amount: $621

Player’s account and winnings cancelled after withdrawal attempt.

The player from Arizona has spent thousands at Spinfinity Casino and is trying to withdraw $621. Despite verifying her current address and credit card, she's being asked to verify old credit cards and addresses not used for the Spinfinity account. Her account and winnings were canceled and she was told they did not exist. Later, it turned out the player threatened the casino with chargebacks, and informed it about her successful chargebacks made in another online casino in the past, which raised concerns on the casino's side. Therefore, as the best solution, the casino decided to refund all the player's deposits, which represented an amount higher than the disputed amount of the complaint. After we asked the complainant for confirmation, she stopped responding.

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Submitted: 17 Sep 2023

Resolved Our verdict

Case closed

Disputed amount: $400

Player faces unreasonable verification request.

The player from the US is having issues with withdrawal at Spinfinity. After winning $400 and completing document verification, they were asked for verification documents for an address from 4 years ago and old credit card details, which were used on a sister site of the casino. Player’s complaint has been resolved successfully.

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Submitted: 16 Aug 2023

Case closed Our verdict

Player stopped responding

Disputed amount: $1,016

Player's winnings were denied.

The player from Michigan was denied his jackpot winnings due to sharing an IP address with his fiance. Despite this, the casino kept the account active. There were also issues regarding the maximum cashout from a bonus after meeting wager requirements. The complaint was rejected because the player didn't respond to our messages and questions.

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Submitted: 04 Jul 2023

Case closed Our verdict

Player stopped responding

Disputed amount: $200

Player believes that their withdrawal has been delayed.

The player from United States requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

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Submitted: 28 Mar 2023

Resolved Our verdict

Case closed

Disputed amount: $175

Player is struggling to complete the account verification.

The player from the United States was experiencing difficulties withdrawing his winnings due to ongoing verification. The casino responded and explained that the verification process had now been completed, and seemed to take longer than usual as the player no longer had access to one of the credit cards he had used. The player confirmed that they had received their payment and the issue was resolved.

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Submitted: 06 Mar 2023

Resolved Our verdict

Case closed

Disputed amount: $22.5

Player's deposit hasn't been credited.

The player from the US is experiencing issues with deposits. The player later confirmed that the problem was resolved.

Submitted: 18 Apr 2022

Case closed Our verdict

Player stopped responding

Disputed amount: $500

The player wasn't paid out.

The player wasn't paid out as the casino claims he has multiple accounts. The complaint was rejected as the player stopped responding.

Submitted: 23 Mar 2022

Case closed Our verdict

Insufficient evidence from player

Disputed amount: $20

Player complains that he didn’t win anything.

The player from United States is dissatisfied with the casino’s RTP (Return to Player). We’ve rejected this complaint in our system due to a lack of evidence.

Submitted: 10 Oct 2021

Case closed Our verdict

Player stopped responding

Disputed amount: $300

Part of the player’s winnings was confiscated.

The player from the USA is experiencing problems probably due to mixing funds caused by an unprocessed withdrawal transaction. We rejected the complaint because the player didn't respond to our messages and questions.

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Submitted: 19 Mar 2021

Case closed Our verdict

Unjustified complaint

Disputed amount: $1,527.5

Player’s withdrawal has been sent via the wrong payment method.

The player from the US is trying to withdraw his winnings, but his bank isn’t able to process such transactions.

Submitted: 23 Dec 2020

Complaints about related Slots Ninja Casino (Same management)

Resolved Our verdict

Case closed

Disputed amount: $530

Player’s winnings haven’t been received yet.

The player from Missouri had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn’t been received at that time. The player, a long-time user of the casino, had expressed frustration over the delay, claiming that the casino falsely advertised a 48-hour payout period. Despite this, he reported that he had received his winnings after seven days. The Complaints Team had advised patience and explained that withdrawal processing times could vary. The issue was eventually resolved and the player had received his winnings.

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Slots Ninja Casino

Safety Index:High Submitted: 25 Sep 2023

Complaints about related CasinoMax (Same management)

Resolved Our verdict

Case closed

Disputed amount: $278

Player's withdrawal has been delayed.

The player from Arizona had experienced delays in his Bitcoin withdrawal which exceeded the stipulated 48-hours processing time and had lasted nearly a week. The Complaints Team had advised him that withdrawal processing times could sometimes take a couple of days or even weeks due to various factors such as unfinished KYC verification or high volume of withdrawal requests. The team had recommended patience and full cooperation with the casino. The player later confirmed that he had received his payment, but expressed dissatisfaction with the casino's advertised withdrawal time frame. The issue was marked as resolved by the Complaints Team.

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CasinoMax

Safety Index:High Submitted: 26 Sep 2023

Resolved Our verdict

Case closed

Disputed amount: ??

Player is struggling to complete account verification.

The player from the United States submitted the documentation needed for verification. However, the casino has not accepted her proof of address. After the player submitted the complaint, her documents were accepted and she received her winnings.

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CasinoMax

Safety Index:High Submitted: 28 May 2023

Resolved Our verdict

Case closed

Disputed amount: $4,000

Player hasn't received a refund.

The player from the US was charged unexpectedly, and after the casino promised a refund, this wasn't yet processed. The player confirmed the issue was resolved.

CasinoMax

Safety Index:High Submitted: 09 Feb 2023

Resolved Our verdict

Case closed

Disputed amount: €5,600

Player has experienced a technical glitch.

The player from United States has experienced a technical glitch while playing.

CasinoMax

Safety Index:High Submitted: 21 Apr 2021

Complaints about related Roaring21 Casino (Same management)

Resolved Our verdict

Case closed

Disputed amount: $139.4

Player has been accused of opening multiple accounts.

The player from the United States won $400 but faced an issue during the withdrawal process. The casino claimed that others had used their email and phone number to sign up in the past, which the player denies. The casino provided evidence that the player's details had been used to register multiple accounts at sister casinos in the past, but they agreed to refund the player's outstanding bitcoin deposits as a resolution to the complaint. The player received the refund and the matter was resolved.

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Roaring21 Casino

Safety Index:High Submitted: 02 Jun 2023

Resolved Our verdict

Case closed

Disputed amount: $2,317

Player's asking for a deposit refund.

The player from the US has not received a refund after a deposit amount was deducted twice from her bank account. The casino responded and stated that they were investigating the issue, but taking into account the delays experienced by the player the casino would credit the amount to the player's account for withdrawal. After some time, the player received the correct amount and the complaint was resolved.

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Roaring21 Casino

Safety Index:High Submitted: 03 Jan 2023

Complaints about related Cherry Jackpot Casino (Same management)

Resolved Our verdict

Case closed

Disputed amount: $200

Player’s withdrawal has been delayed.

The player from California used a bonus code, met the playthrough requirements, and attempted to withdraw $200. Despite fulfilling many verification steps, the casino rejected his driver’s license and requested a passport, which he did not have. The player faced delays and repeated rejections due to the casino claiming the driver's license pictures were screenshots. The issue was resolved after the player confirmed that the verification took longer than expected. The complaint was marked as resolved by us.

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