The player from Greece had a withdrawal request of €500 pending since May 25th, but their account was marked "under review" without a clear explanation. Despite providing all necessary KYC documents and contacting customer support, there had been no progress in over three weeks. The issue was resolved after the player's verification process was completed, allowing them to withdraw their funds successfully. The casino expressed apologies for the delay and confirmed the completion of the withdrawal.

The player from Romania sought account closure, which the casino failed to process for over a month. Despite multiple requests, they persistently tried to retain the player by crediting funds to their account, preventing closure. The player found the casino's handling of the situation unprofessional and was frustrated. The issue was resolved when the casino ultimately closed the account after the player expressed their dissatisfaction, allowing the complaint to be marked as resolved.

The player from Norway is experiencing a withdrawal issue at Ybets, where his winnings are under review for the past 23 days. He is at risk of losing his bonus, which expires in two days, and has been informed by support that he cannot convert the bonus until the review is complete.

The player from the United Kingdom had requested a withdrawal less than two weeks prior to submitting their complaint. Their money had not been received yet. The Complaints Team had communicated with the player regarding potential delays due to KYC verification and had advised patience while waiting for the withdrawal processing. After extending the response time and receiving no further communication, the complaint was closed due to the lack of response, but the player retained the option to reopen it in the future.

The player from Austria had deposited at ybets.net and won, but lost the majority of his winnings due to the casino's failure to process withdrawals. He could not withdraw the remaining funds as the casino claimed to be conducting an investigation, which led him to question the casino's integrity. The Complaints Team had emphasized the standard waiting period for withdrawal processing and kept the complaint open for two weeks. However, after the player lost his winnings, the team concluded that there was nothing further they could do, resulting in the closure of the complaint.

The player from Spain requested a withdrawal one month ago after winning a bet, but the casino has not processed the payment despite assurances it would take a maximum of 72 hours. He experiences repeated excuses from support agents regarding the withdrawal issue.

The player from Norway encountered issues withdrawing funds, receiving only a message that his withdrawal was under review. Despite contacting customer support multiple times, he received varying responses on the timeframe, ranging from a few days to potentially 30 days. The Complaints Team engaged with the casino, which ultimately confirmed that the player's identity verification had been successfully passed. The player was then able to withdraw his funds without further issues. The complaint was marked as resolved, and the player expressed gratitude for the assistance received.

The player from the Netherlands faced delays in withdrawing winnings from Ybets.net due to a prolonged KYC process that began on March 19th. After winning 2000 dollars and completing multiple document submissions, he was asked for a physical card instead of the virtual card he had provided. He felt that the lengthy process of 3.5 months since his win and 2.5 months since KYC had started was unreasonable. The issue was resolved as the player's account was verified, and he successfully withdrew all his winnings. Additionally, the bonuses that were initially thought to be forfeited due to the withdrawal request were reinstated following further communication with the casino. The player expressed gratitude for the assistance received from the Complaints Team, noting the importance of their mediation in addressing unethical practices by the casino.

The player from Austria faced issues with the casino, including account closure without explanation and the deduction of 400 EUR from his wagers due to a technical error. He also mistakenly transferred money to a closed account and received no response regarding his refund request. The Complaints Team attempted to gather more information from him but ultimately closed the complaint due to his lack of response to their inquiries and reminders. The player retained the option to reopen the complaint in the future if he chose to resume communication.

The player from Japan had been unable to withdraw his winnings of $602.68 after meeting the requirements on 5/30, following a deposit of 50 USDT and receiving a bonus. He had currently been unable to access the ybets site to resolve the issue. The Complaints Team had attempted to assist by requesting additional information and extending the response time, but due to a lack of communication from the player, the complaint had been closed for now. The player retained the option to reopen the complaint in the future if he chose to continue the dialogue.

The player from Austria submitted a withdrawal request on May 29th, but after 84 hours, the status remained "Processing." He had previously experienced quicker processing times and was concerned about the unusual delay, despite being advised to wait for 48 hours. After several communications expressing frustration over the lack of clarity and accountability from customer support, he eventually received his winnings. The complaint was marked as resolved, and the player acknowledged the excessive waiting period before closing the complaint.

The player from Switzerland faced issues withdrawing €4100 from ybet casino, as all attempts were systematically rejected despite trying different amounts and payment methods. He had contacted customer service multiple times without receiving a response and felt scammed after making significant deposits. The Complaints Team had attempted to assist by reaching out for additional information but received no response from the player. As a result, the complaint was rejected due to the lack of further communication.

The player from Switzerland had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The player reported that the casino canceled his withdrawal, citing issues with his bank or card limit, and expressed frustration over repeated attempts to withdraw his winnings. Despite passing KYC verification, the casino's inability to process the withdrawal had led him to lose his winnings while playing. The complaint was closed as the player decided not to pursue further action, and the team noted that they could not assist further since the balance was lost through gameplay.

The player from Greece had requested a withdrawal a month ago, but her withdrawals were still blocked after being canceled the next day. The casino stated they were checking her winnings with the provider, which had exceeded the promised timeframe of 30 days, and she had not received any updates despite daily contacts. After prolonged communication and complaints, the casino ultimately verified her account and allowed her to withdraw her funds. Consequently, the Complaints Team removed the casino's Fair Badge and reduced its Safety Index due to the delays experienced by the player. The complaint was marked as resolved.

The player from Austria reported that his casino account was under review after he requested a payout, causing a temporary pause on all withdrawal requests. He expressed frustration over the lengthy verification process and the casino's inconsistent payout claims. The Complaints Team communicated with the casino, but ultimately, the player's complaint was rejected due to him depleting his funds before the completion of necessary security checks. The player was advised to refrain from playing with his balance while waiting for withdrawals in the future.

The player from Thailand faced a significant delay in the KYC verification process after his balance was locked for review following his winnings of $3503. Despite having submitted the required documents over the past few months, he did not receive any response from the verification team, leaving his balance locked for almost five months. After intervention from the Complaints Team, the player's verification was completed, and he began to receive his winnings, albeit with a $500 maximum withdrawal limit per transaction. Ultimately, the player confirmed that he received all his winnings, including the final withdrawal of $29, which led to the complaint being marked as resolved.

The player from Greece had been unable to withdraw funds for three months despite having successfully withdrawn twice before. He was informed that KYC documents were needed but did not receive any communication for two months. After finally submitting the required documents, he continued to receive generic responses from support without any further updates. The issue was resolved when the casino confirmed that the player had been successfully verified and could withdraw his funds. The player marked the complaint as resolved after being able to complete a withdrawal.

The player from Austria successfully converted his bonus into 340 USDT but, after continuing to play and reaching 13,500 USDT, the casino informs him that he can only withdraw the initial 340 USDT. He finds this misleading and unacceptable.

The player from Lithuania had requested a withdrawal less than two weeks prior to submitting their complaint. Their money had not been received yet. The Complaints Team investigated the issue and found that the player's account had shown a balance of €654 before being blocked, but the casino indicated that the funds had been depleted due to active betting. After reviewing the game log provided by the casino, it was confirmed that the player had lost the funds through betting activities, which led to the rejection of the complaint.

The player from Ukraine had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The Complaints Team had extended the investigation period but ultimately had to reject the complaint due to the player's lack of response to inquiries. As a result, the issue remained unresolved, and further action could not be taken at that time.

The player from Romania had requested a withdrawal of $950 after completing the wagering requirements, but the casino returned the funds without explanation and stated that the case was under review for up to 14 days. The player claimed that this process contradicted the casino's promotion of "instant withdrawals" and had found many similar complaints online. The Complaints Team extended the investigation period by 7 days, but due to a lack of response from the player, the complaint was closed. The player retained the option to reopen the complaint in the future.

The player from Romania filed a complaint against YBets for freezing his account and disabling withdrawals after he deposited €7,740 and withdrew €3,000. He highlighted the casino's failure to regulate against players on the Romanian ONJN self-exclusion list and misleadingly allowing his account despite legal restrictions. The player requested a refund of the remaining €4,740 and threatened to escalate the matter to regulatory bodies if not resolved. The Complaints Team acknowledged the player's concerns but ultimately closed the complaint due to a lack of response from the player to their inquiries and reminders, stating that the player could reopen the complaint in the future if desired.

The player from Italy faces an issue with a canceled withdrawal, as his previous bets are under review for fair play. The chat support indicates this review may take 14 days, but it could take longer without a clear timeline.

The player from Poland contests the unjust closure of his account, which he claims is due to a false allegation of having a second account. He requests a detailed explanation and the release of his funds, threatening to escalate the matter if it remains unresolved.

The player from Greece faced difficulties withdrawing 700 euros from the casino after their withdrawal request was canceled. They were not initially asked for any KYC identification apart from an email, and at that time, their winnings were under review by the game provider. The Complaints Team reviewed the situation but had to close the complaint due to a lack of response from the player to inquiries and reminders. The player retained the option to reopen the complaint in the future if they chose to resume communication.

The player from Latvia had their account blocked by the casino without any reason given, citing a violation of the rules, and faced issues with withdrawing their funds. The Complaints Team reviewed the situation and found that the casino had closed the account due to multiple duplicate entries/accounts, which were substantiated by evidence, indicating bonus abuse involving other accounts linked to the same internet connection. Consequently, the complaint was deemed unjustified.

The player from Germany had requested a withdrawal two weeks ago, but it had been blocked for over a week due to pending checks from the provider. He anticipated further delays from additional verification processes and expressed dissatisfaction with the lack of progress. The complaint was rejected as per the player’s explicit request, and the Complaints Team expressed regret for not being able to assist further.

The player from Japan won approximately $3,000 after registering on March 14th but had not received his withdrawal. Although he was informed that the KYC process was completed, the funds had not arrived, and he had not received a response to his email inquiry. The issue was escalated to the casino, which requested additional verification in the form of a selfie with the casino's website in the background. However, due to a lack of response from the player after multiple follow-ups, the complaint was closed, but the player retained the option to reopen it in the future.

The player from the Czech Republic has 3263.30 USDT held in his Ybets casino account for over a month due to ongoing checks on previous bets. Despite contacting customer support multiple times, he receives no timeframe for resolution and has not been informed of any violations.

The player from Germany had registered at the casino and made three small deposits but claimed to have closed their account after being accused of having duplicates, which they denied. They were concerned they would not get their €100 back after reading negative complaints from other players. The Complaints Team had attempted to gather more information from the player to assist with the issue; however, due to a lack of response, the complaint was closed.

The player from Greece faced a problem with Ybets Casino regarding a delayed withdrawal, which had initially been approved but was then canceled after three days without explanation. The casino stated that it required 14 days to verify his betting activity but provided no further details or timeline for his funds. The Complaints Team attempted to gather more information from the player but, due to a lack of response, was unable to proceed with the investigation and ultimately closed the complaint.

The player from Japan experienced a delay in his USDT withdrawal, waiting for 3 weeks without completing KYC, as the casino did not request identity documents. He noted that there seemed to be a pattern with multiple players facing similar issues regarding withdrawal delays and claimed it felt like excuses were being made. After extensive communication with the casino's KYC department and multiple requests for additional documents, the player finally received his funds three months later. The Complaints Team marked the issue as resolved, acknowledging the player's dissatisfaction with the lengthy process.

The player from Cyprus faced issues withdrawing her winnings from Ybets Casino, as her recent win of 1200 euros was reversed due to an investigation. Despite sending proof and multiple emails, she did not receive any replies from the casino. The Complaints Team reviewed her situation but concluded that since she had played her winnings and did not have any outstanding verification requests, there was limited action that could be taken. Consequently, the complaint was closed.

The player from Greece faces ongoing issues with withdrawing winnings of over $1200 from the casino, as his requests are repeatedly canceled under the explanation of needing a "fair play" check, which can take up to 14 days. After initially being able to withdraw small amounts quickly, his larger withdrawal is delayed.

The player from Greece had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The player reported that his account was blocked, which prevented him from making a withdrawal, and expressed frustration over a lack of communication from the casino. Despite attempts to engage with the player for further details, no response was received, leading to the closure of the complaint due to insufficient information for investigation.

The player from Finland faced issues with withdrawing his winnings of 600 euros from Ybets.net, as his withdrawal request had been canceled after two weeks. Despite having successfully withdrawn smaller amounts previously, his account was restricted for further withdrawals pending a review of his gaming activity, which he noted was a common complaint among players. After 21 days, the player finally received his withdrawal, and the Complaints Team marked the issue as resolved. The player expressed an overall negative experience with the casino.

The player from Ontario faced delays in verifying his account after requesting to withdraw winnings capped at 40 USDT. Despite having completed the KYC process two weeks prior and contacting support multiple times, he received no updates or responses. After extensive communication, the casino confirmed that the player had successfully completed the verification process and was now eligible to withdraw his funds. The complaint was marked as resolved after the player confirmed receipt of the funds following the withdrawal request. The entire process took nearly two months to complete.

The player from Austria encountered an error message during a baccarat game, stating he had no money in his account, despite having sufficient funds and winning the bet. He requested the crediting of his missing winnings after successfully betting without issues before this incident. The complaint was published twice and was therefore closed.

The player from Austria faced an issue with ybets, where a baccarat hand he played was not accepted despite having sufficient account balance. He had video evidence showing that the bet was valid, but he did not receive his winnings of 465. After reviewing the situation, it was concluded that the bet was not accepted due to a technical issue, and no funds were deducted from his balance, resulting in no confirmed bet or winnings being eligible for payout. Consequently, the complaint was respectfully rejected.

The player from Latvia faced issues with withdrawing funds because his account had been blocked, allegedly due to having a duplicate account, which he denied. The Complaints Team reviewed the situation and requested evidence from the casino, which confirmed the player's creation of multiple accounts. As this behavior was deemed unacceptable, the complaint was rejected.

The player from Norway registered at the casino, lost their initial deposit, but won with a bonus and attempted to withdraw. Shortly after, their account was closed due to a claimed duplicate account. Despite being informed that their KYC had passed, the account remained locked, and communication with customer service was poor. The issue was resolved after the casino confirmed the existence of multiple duplicate accounts, which led to the account closure. The player confirmed satisfaction with the resolution and requested to close the complaint.

The player from the United Kingdom faced issues withdrawing 829 USD from Ybets Casino, where his withdrawal was initially processed but then reversed without explanation. Despite having followed all terms and conditions, he received vague responses from customer support regarding a review of his withdrawal, leaving his funds blocked. The complaint was closed due to the player's lack of response to inquiries from the Complaints Team, which hindered further investigation. The player retained the option to reopen the complaint in the future if he chose to resume communication.

The player from Switzerland had been waiting for a response from the KYC team for 3 weeks after submitting all requested documents, including a selfie with her passport. Despite fulfilling their requests, she did not receive any replies and was unable to complete the verification process. After intervention from the Complaints Team, the casino confirmed that her request was under review, and ultimately, she successfully withdrew her funds. The issue had been marked as resolved.

The player from Greece faced issues with her withdrawals after winning, as three different withdrawal attempts were rejected and her account became unable to process withdrawals. She contacted support, only to receive the same generic response about her gaming session being under review, and she expressed concern about losing her deposited funds. The Complaints Team engaged with the casino, but after a month of delays and a lack of required documentation, the player was informed that her account had been closed due to self-exclusion and her balance had been depleted. Ultimately, the complaint was closed due to the player's lack of response to inquiries.

The player from Croatia claimed that his account was closed after successfully withdrawing three times and winning 554 euros from a spin, which he believed triggered the closure due to a "duplicate" reason. He expressed frustration over the casino's actions after they had previously processed smaller withdrawals efficiently. The Complaints Team was unable to proceed with further investigation or provide potential solutions due to a lack of response from the player to their inquiries, resulting in the closure of the complaint for the moment. The player retained the option to reopen the complaint in the future if he chose to resume communication.

The player from Switzerland had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The issue was resolved when the player confirmed that he received the disputed amount to his crypto wallet after about 10 days. Consequently, the complaint was marked as 'resolved' in the system.

The player from Germany had requested a withdrawal three weeks ago and was still waiting for her payout. She was initially informed that the verification process would take up to two weeks but had not received any updates. Her complaint was escalated, and after several communications with the casino, it was confirmed that she had been successfully verified and was eligible to withdraw her funds. Ultimately, she was able to complete all withdrawal requests, receiving the final payment, and the issue was marked as resolved by the Complaints Team.

The player from Germany requested a permanent closure of his account on the Sigg Marketing Limited platform due to consistent negative experiences after multiple deposits, stating that every round resulted in losses. He expressed a total lack of trust in the platform. The issue was resolved as the player's request for account closure was acknowledged and marked as 'resolved' in the Complaints Team's system, confirming his cooperation in the matter.

The player from Brazil had requested a withdrawal less than two weeks before submitting this complaint. The payment had not been processed yet. After a lengthy verification process that involved multiple document requests from the casino, the player finally received confirmation that all documents were accepted, allowing him to withdraw funds. Ultimately, he reported receiving all his money, but expressed significant dissatisfaction with the casino's handling of the situation. The complaint was marked as resolved.

The player from Poland faced account blockage after attempting to withdraw $50 following a no deposit bonus and the required turnover. His account was flagged for suspected multi-accounting, which he denied, and he had not received a refund for his deposit. The Complaints Team reached out to the casino for clarification, and the casino provided evidence of multiple accounts linked to the player. Due to the player's lack of response to inquiries and reminders, the complaint was closed, but he retained the option to reopen it in the future.

The player from Georgia requested a withdrawal from ybets casino two weeks ago but has faced delays as the casino claims that his bets are under review. Despite the assurance that it takes up to 14 days, it has now been 17 days with no resolution, raising concerns about potential scams. He is specifically trying to withdraw his winnings in cryptocurrency.

The player from South Korea had requested a withdrawal of $2,200 two weeks ago, but the status remained unchanged due to a review of his bets. He had previously had a successful withdrawal of $300 and was seeking resolution regarding the current situation. The Complaints Team had engaged with the casino, which confirmed that the player's request was under review by the KYC department. However, due to ongoing delays and a lack of communication from the player regarding document submission, the complaint was closed for now, with the option for the player to reopen it in the future.

The player from Taiwan is unable to withdraw his funds, as the casino staff informs him to wait for a review that has exceeded 14 working days. He receives the same response each time he inquires about the delay.

The player from Mexico had been waiting for a $28 deposit that had not arrived after two days, and customer support had been unresponsive regarding the refund request. The issue was resolved after the player confirmed that the matter had been addressed. The complaint was marked as 'resolved'.

The player from Austria deposited at ybets casino and won €3000, but her withdrawal was canceled shortly after. Despite multiple follow-ups, she faces ongoing delays and a blocked payout due to KYC verification issues that have yet to be resolved, leading to frustration with the process.

The player from Minnesota had been trying to withdraw her winnings of $1,000 in Litecoin from YBETS for three weeks. After completing multiple verification steps, including KYC and providing a photo with her ID, she still faced delays as they requested proof of her deposit transaction. She expressed frustration over the lack of communication and the decline in Litecoin's value. The player did not respond to the Complaints Team's requests for further information, leading to the rejection of her complaint.

The player from Italy had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. He had experienced issues with KYC verification, as the casino rejected his documents multiple times and did not respond to his emails. The complaint was forwarded to the casino, which confirmed that the verification process had been completed successfully. However, due to a lack of communication from the player following the casino's updates, the complaint was closed at that time, with the option to reopen it in the future if desired.

The player from Italy had won €4000 and requested a withdrawal, but the following day, he could no longer access his account despite attempting a password recovery. He had contacted customer service but had not received any response. The Complaints Team investigated the issue and confirmed that the player’s account had been blocked due to the exploitation of a technical glitch that allowed him to place bets without sufficient funds. As the winnings were a result of this exploit, the actions taken by the casino were deemed justified, which led to the rejection of the complaint.

The player from Germany faced issues with a withdrawal at Ybets Casino after winning €800. Although previous payouts had been processed quickly, her recent payout was delayed, with the amount returned to her account without notice. She suspected this was a stalling tactic and requested assistance. The complaint was ultimately rejected due to a lack of response from her, which prevented further investigation or potential solutions.

The player from Mexico had requested a withdrawal less than two weeks prior to submitting their complaint. Their money had not been received yet. The Complaints Team had extended the inquiry period and sought clarification on the player's verification documents. However, due to the player's lack of response to follow-up questions, the complaint was ultimately rejected.

The player from Greece faced withdrawal issues after requesting €300 two weeks prior, which was canceled without notice. His gaming session was under review, causing all withdrawal requests to be suspended, and he had not received clarity on the review process or the reason for the investigation. The complaint was ultimately rejected as the player requested to drop the case, expressing dissatisfaction with the casino and the complaint resolution process.

The player from Malta had requested a withdrawal prior to submitting their complaint. Unfortunately, their winnings had not been received yet. The player reported issues with account access, including a wrong email address and unresponsive customer support. After multiple attempts to contact the casino and a lack of resolution, the Complaints Team extended the investigation period but ultimately had to reject the complaint due to the player's failure to respond.

The player from Canada had deposited $1000 in January 2025 but faced gameplay issues that persisted despite using a VPN. He requested a full refund, mentioning a lack of response to his complaint and the availability of evidence. The complaint was reviewed, and it was concluded that a refund could not be provided due to the policy against issuing refunds for losses incurred during gambling activity, especially since the funds had already been wagered. As a result, the complaint was rejected.

The player from Florida had been trying to withdraw his funds from Ybets casino for over a month. After a successful previous withdrawal, his latest request was canceled due to an ongoing review of his previous bets. This situation had caused him significant stress. The Complaints Team intervened, and after multiple communications, the casino confirmed that all restrictions on the player had been lifted, allowing him to withdraw his funds. However, due to a lack of response from the player, the complaint was ultimately closed, though he retained the option to reopen it in the future.

The player from South Africa had requested a withdrawal two weeks prior, but it was declined due to his gameplay being reviewed by the game provider. The casino could not provide an estimated time for the completion of this investigation, and the player suspected it might have been a stalling tactic. After multiple communications regarding KYC verification and delays, the player successfully completed the verification process and was ultimately able to withdraw his funds. The complaint was marked as resolved, and both parties were thanked for their cooperation.

The player from Spain encountered ongoing issues withdrawing winnings from Ybets, having had a withdrawal request reversed and facing a prolonged review since December. He believed that Ybets intentionally restricted withdrawals and was skeptical about recovering the bonus-related winnings or refunds for deposits made after his last successful withdrawal on October 8, 2024. The issue was resolved as the casino confirmed that all necessary documents had been provided, allowing the player to withdraw his funds. However, the player experienced delays and complications during the verification process, leading to frustration over the requirements imposed by the casino. While it appears that this matter has been resolved and the player has received the funds, the complaint was ultimately closed due to the player's failure to respond regarding the receipt of their winnings.

The player from Greece had won 590 euros after meeting the wagering requirements but faced ongoing difficulties withdrawing his winnings. After almost two months of waiting, he was asked to complete KYC verification, but the KYC department did not respond to his attempts to provide the necessary documents. Despite the player's continued communication and submission of requested documents, including a driver's license and a utility bill, the casino did not process his verification in a timely manner. Ultimately, the complaint was rejected due to the player's lack of response to the Complaints Team's inquiries, which prevented further investigation.

The player from the United Kingdom faced issues withdrawing his winnings from a no-deposit bonus. After canceling additional winnings to "withdraw" a balance of $40, he subsequently won $600, but the casino canceled his ability to withdraw these extra winnings. He felt the casino was misinterpreting their terms to avoid paying. The Complaints Team facilitated communication with the casino, which ultimately agreed to return the player's winnings after a prolonged review process. The player confirmed that the funds were restored but later lost his balance. The complaint was marked as resolved.

The player from California had their withdrawals disabled since December 3 and was currently security blocked from the Y Bets website. Despite being assured in mid-January that the issue would be resolved, the player's account remained inaccessible, and they had over $1031 in their balance. The Complaints Team attempted to gather more information from the player but received no response, which led to the rejection of the complaint.

The player from Russia faced issues with a prolonged KYC procedure that lasted over 3 months. Despite submitting various documents and selfies, he received no response, which led to the closure of his withdrawal access to funds. The Complaints Team intervened, and after communication with the casino, it was confirmed that all necessary documents had been provided, allowing the player to withdraw his funds. The issue was resolved successfully, and the player confirmed receipt of his winnings.

The player from Texas requested the closure of his account due to a gambling addiction, but the casino refused to comply despite his concerns. He expressed frustration, believing the casino exploited high-deposit players and operated unethically. The Complaints Team was unable to proceed with the investigation as the player did not respond to their inquiries, resulting in the rejection of his complaint.

The player from Florida had never played on the casino website but had 188 bitcoin loaded, of which 88 bitcoin was played while the rest was taken from his balance. Customer service had been unhelpful, with no available phone support. The issue was not resolved due to the player’s lack of response to requests for additional information, which led to the rejection of the complaint.

The player from Bosnia and Herzegovina had deposited 200 USDT in the casino but faced issues with withdrawing 330 USD due to KYC document verification. Despite having sent the required documents to the correct email address, the player experienced delays and a lack of communication regarding the verification status, which prevented the withdrawal of funds. The casino later informed the player that the verification process had been halted due to allegations of the player engaging in match-fixing related to sports betting, resulting in the player's account being blocked. The Complaints Team, after reviewing the evidence provided by the casino, concluded that they could not assist further as the issue pertained to sports betting, which fell outside their jurisdiction.

The player from the US successfully turned $90 into $2,500 but faced complications withdrawing funds after over two weeks. Despite multiple email inquiries, the casino had not requested identification for KYC, and the player discovered that the site might not have been legally permitted for use in the USA. The Complaints Team intervened, and the casino ultimately agreed to process the player's withdrawal while closing the account due to the violation of jurisdictional regulations. The player confirmed the successful withdrawal of all funds, which resolved the issue.

The player from Latvia experienced a prolonged verification process for over a month, and their account remained under provider verification. They sought clarification on the expected duration of this process. The Complaints Team informed them that since the player's account had no funds remaining, assistance could not be provided further. Consequently, the complaint was rejected.

The player from Germany had requested a withdrawal 6 weeks ago after depositing approximately €1000 and winning €2000. While the first €1000 had been paid out, the next payout had been pending for 45 days as Ybets forwarded the gaming session to the provider. After communication with the casino, it was confirmed that the anti-fraud team had no further questions, and the player successfully created a new withdrawal request. The issue was resolved, and the player received all funds.

The player from Greece faced repeated withdrawal cancellations after winning amounts over 700€, with the casino citing a provider review of his bets. Despite being told he was unbanned and could deposit and play, his recent withdrawal attempt of 1800€ was again subject to review. The support team was unresponsive and offered conflicting information. The Complaints Team concluded that the casino provided sufficient evidence indicating the player was involved in fraudulent activity, which led to the rejection of the complaint.

The player from Greece faced a cancelled withdrawal after a win, with the casino stating that her previous bets were under review for fairness. She had contacted support but was informed that the review process could take 14 days or longer, and she noted that other players were facing similar issues with withdrawals. The complaint had to be closed as rejected due to acknowledging that the player had cancelled multiple withdrawal requests and subsequently spent the funds, which limited the options for further assistance. The Complaints Team expressed empathy for this situation but stated that they were unable to take further action due to the player's decision to play with the funds before the issue was fully addressed.

The player from Illinois alleged that the casino had stolen their entire deposit after they submitted a complaint and was subsequently banned from the site. They demanded the return of all funds deposited. The player did not respond to requests for additional information, which led to the rejection of the complaint.

The player from Ukraine faced difficulties as the casino refused to return his $100 deposit after two weeks of withdrawal attempts, and they also blocked access to customer support. The Complaints Team was unable to investigate further due to the player's lack of response to inquiries regarding the completion of wagering requirements. Consequently, the complaint was rejected.

The player from Ireland encountered significant issues with customer service at the casino, including technical problems with games and unfulfilled promotional offers. The casino refused to process her withdrawal due to a bonus, despite her reporting the game's malfunctions. The Complaints Team attempted to clarify the situation by requesting additional information from the player but received no response. As a result, the complaint was rejected due to insufficient information for further investigation.

The player from Spain had multiple pending withdrawal requests that were suddenly canceled and returned to their gaming account. They were unable to withdraw due to a review by the game provider that could take 14 days or longer, as indicated by customer support. The player believed the casino was delaying payments to encourage further play. The Complaints Team had communicated with the casino regarding the situation, which ultimately led to the player being informed that the necessary documentation for verification had been provided, allowing for potential withdrawals. However, complications arose when the player's account was closed after they lost their funds through continued play, leading to the conclusion that the complaint could not be pursued further. The player became unresponsive in the end.

The player from North Rhine-Westphalia had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The Complaints Team noted that the player did not respond to follow-up messages after the initial complaint, which hindered further investigation. As a result, the complaint was rejected.

The player from Belarus claimed that Ybets had taken 68 USDC from his balance without explanation. He detailed his deposit, withdrawal, and betting activities, asserting that his balance had been reduced to only 0.06 USDC. The Complaints Team had attempted to engage the player for additional information to facilitate an investigation, extending the response time to allow for further communication. However, due to the player's lack of response to inquiries, the complaint was rejected.

The player from Belarus is unable to withdraw 99.12 USDT from Ybets casino, as his KYC documents submitted on November 29, 2024, have not been processed. The player has not received any responses to his emails for over a month.

The player from Greece experienced difficulties withdrawing funds from the casino Ybets, despite efforts to communicate through email and live chat for over 10 days. The casino stated that the player's previous bets were under review, delaying the withdrawal process. The Complaints Team intervened by contacting the casino, which confirmed that the player's anti-fraud check had been successfully passed. The player later confirmed that the issue was resolved, and the complaint was marked as resolved in the system.

The player from Greece faced an issue with a canceled withdrawal from ybets casino due to a game provider's review, and he was unable to attempt the withdrawal again. The Complaints Team had attempted to gather more information from him but did not receive a response to their inquiries. As a result, the complaint was rejected due to insufficient information to investigate further.

The player from Sweden had won but had been unable to withdraw since December 9 after numerous communications with support. After an extended verification process, the casino confirmed that all necessary documents had been provided, allowing the player to withdraw his funds. The player successfully initiated his first withdrawal transaction of 7 that week. The complaint remained open until the player had received the full amount of his winnings.

The player from Germany had requested a withdrawal of 2,000 USDT over two attempts, but both were canceled due to an ongoing review of his previous bets, which had lasted nearly four weeks. He could not access his funds and had not received responses to his emails. After several communications and the submission of required documents, the casino confirmed that all necessary documentation had been provided, allowing the player to successfully withdraw his funds. The issue was then marked as resolved by the Complaints Team.

The player from Denmark had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The player experienced significant delays in processing his withdrawals, which were eventually cancelled by the casino, leading to frustration over the lack of transparency and communication. Despite confirming that his account was verified and no legitimate review was taking place, the player ultimately lost the balance after waiting 38 days for a resolution. We reviewed the situation and, due to the loss of disputed funds, the complaint was rejected, with no further action deemed possible at that time.

The player from Norway had been unable to withdraw 5 LTC for 20 days due to a message stating that previous bets were under review by the provider. Despite still being able to deposit and play, the player found this practice unfair. After multiple communications, the issue was resolved when the casino confirmed that the player was successfully verified and eligible to withdraw funds. The player ultimately received the payment in full.

The player from Morocco had their withdrawal disabled for 12 days and requested to withdraw their money. After a lengthy verification process, the casino confirmed that all necessary documents had been provided, allowing the player to withdraw their funds. The player was advised to attempt the withdrawal again, and the issue was considered resolved pending confirmation of the transaction. The response from the player was not received and the complaint was rejected.

The player had requested a withdrawal prior to submitting her complaint. Unfortunately, her winnings had not been received yet. The casino had confirmed that they would pay her winnings, but after she played her restored balance down to zero, the Complaints Team had to close the complaint.

The player from Russia had submitted a withdrawal request a month ago, but the funds remained untransferred. After providing various documents and an energy bill as requested, the player had not received any updates or responses from the casino's support team despite multiple follow-ups. The Complaints Team had determined that the issue might have been resolved but required confirmation from the player to proceed. Without this confirmation, the complaint was set to be rejected.

The player from Greece had a withdrawal issue since December 13, receiving only vague responses from the casino, which stated that it had been completed and advised him to contact his bank. He had been previously informed that the withdrawal would be completed in 24-48 hours. The issue remained unresolved as the player did not respond to the Complaints Team's requests for additional information, leading to the rejection of the complaint.

The player from La Rioja experienced issues with a casino where, after wagering a free bonus and reaching the withdrawal requirement, his attempt to withdraw $41.25 was canceled. The casino claimed it was due to a multiple account issue, which he denied, and he demanded the return of his winnings along with his deposit. The Complaints Team reviewed the evidence provided by the casino, which indicated five duplicate accounts linked to him, and concluded that the casino's actions were justified. Consequently, the complaint was rejected.

The player from Sweden had been unable to withdraw winnings for 7 weeks after completing several KYC verification steps, including sending multiple pictures and videos, which had been deemed unsatisfactory. Despite repeated attempts to contact the casino's support and reaching out to Pagcor regarding licensing, he received no responses and felt increasingly frustrated. After extensive communication, the player's account was eventually verified, and he successfully withdrew €900, although he reported missing €48 from his account. The casino confirmed the withdrawal but stated that they had closed the player's account, indicating that they were not responsible for any currency exchange fluctuations. The complaint was ultimately rejected by the Complaints Team, as the casino had fulfilled its obligations by processing the withdrawal.

The player from Italy reported that the casino was unlicensed, with a fake PAGCOR license, and used dubious payment providers that led to double charges. They also expressed concerns over the casino’s misleading terms of service regarding withdrawal limits and ineffective responsible gaming options. The Complaints Team concluded that the casino had responded appropriately to the player's concerns, and due to a lack of follow-up on the player's part regarding self-exclusion and wagering limits, the complaint was closed as rejected.

The player from Massachusetts faced issues with self-exclusion requests due to a gambling addiction, as the casino's VIP manager continued to solicit more deposits. Despite having attempted to set a gambling limit and requesting self-exclusion multiple times, the player relapsed and sought a refund of deposits made between December 3 and December 5. The Complaints Team reviewed the player's correspondence and determined that the correct casino department had not received the self-exclusion request sent on December 3 because it was directed to the incorrect email address. Consequently, the complaint was rejected as the casino closed the account after two days, which was deemed a sufficient timeframe for handling self-exclusion requests.

The player from Russia faced delays with the KYC verification process, which was supposed to take a maximum of 10 business days. After waiting over 3 weeks for a response, customer support continued to advise patience. The Complaints Team intervened by facilitating communication between the player and the casino, leading to the player’s successful verification. Ultimately, the player gained access to withdraw funds, which were confirmed to have reached his wallet. The complaint was marked as resolved following this outcome.

The player from the United Kingdom had been waiting for a month to withdraw his balance of $7,300, which had been blocked due to required verification documents. Although he had submitted the documents, he had not received any updates despite sending 12 emails and was frustrated with the lack of communication from live chat support. After 34 days, his account was finally verified, but he faced further issues with the payment provider, which delayed his withdrawal. Ultimately, he was able to withdraw his remaining balance, albeit after spending a significant portion of it, leading him to believe that larger withdrawals might face additional scrutiny. The complaint had been marked as resolved, and the player was advised to be cautious with future withdrawals over $1,000.

The player from Japan had requested a withdrawal on November 2nd, which was subsequently canceled due to a 'game provider check.' Despite having reached out to support for clarification, he continued to receive vague responses stating that the issue was 'under review.' After a thorough examination of the evidence provided by the casino, it was concluded that his gameplay involved prohibited techniques under the casino's bonus rules, leading to the rejection of his complaint. The player was advised to review the bonus terms and conditions to avoid future issues.

The player from Spain was frustrated with the casino after experiencing issues withdrawing funds. Despite having spent over $200 in crypto and receiving a 10% cashback, he could not access his account after attempting to withdraw $30 USDC, encountering various problems along the way. The issue was resolved after the player confirmed that his concerns had been addressed, leading to successful access to his account. The complaint was marked as 'resolved' in the system by the Complaints Team.

The player from Virginia had requested a $1000 withdrawal on November 7th, but the withdrawal was halted for a KYC process. Although the casino confirmed receipt of documentation on November 8th, the verification took over 20 days, and the player received no responses to inquiries. After extensive communication with the casino, it was determined that the player was not allowed to play due to being a US citizen, but the casino later agreed to pay the player's winnings. The player successfully withdrew their funds after resolving access issues with the casino's site. The complaint was marked as resolved.

The player from Greece reported that ybet had disabled his withdrawal requests since November 22, without any KYC requirements. Despite having access to his account and being able to play, he was unable to withdraw his funds and sought clarification on what the casino required. The issue was resolved when the player received full payment of his balance after further communication with the casino.

The player from Greece had won $950 in bonuses from the Hot Fiesta slot but had not received the payment after one month. Despite daily communication with customer support, they continually asked him to wait without providing a resolution. The Complaints Team had attempted to assist by requesting additional information from the player, but due to a lack of response, the complaint was unable to be investigated further and was rejected.

The player from Sweden faces issues withdrawing $1,000 from ybets.net, as the withdrawal is canceled without notification. When contacting support, he learns the cancellation is due to a security verification of his gaming session, which could take 14 days.

The player from Greece had requested a withdrawal less than two weeks prior to submitting this complaint. Their money had not been received yet. The Complaints Team reviewed the case and determined that the casino had valid reasons to suspect the player had duplicate accounts, which led to the suspension of his account and the withholding of funds. Despite the player's insistence that he had not violated any rules, the evidence provided by the casino was deemed sufficient to support their claims. Consequently, the complaint was rejected.

The player from Greece had won $1600 on October 31 but faced issues with canceled withdrawals and a lengthy KYC process. After submitting the requested documents on November 4, he experienced ongoing delays and repeated requests for additional files, waiting 22 days for verification. Despite providing various forms of evidence, including transaction screenshots, the casino continued to request unattainable proof of ownership for his decentralized wallet. The Complaints Team noted the casino's uncooperative stance and marked the complaint as 'unresolved', recommending that the player contact the Anjouan Gaming authority for further assistance. Eventually, the casino agreed to verify the player's account, and the funds were successfully withdrawn. The complaint was marked as 'resolved'.

The player from the United Kingdom had been waiting for over 11 days for account verification after submitting the required documents. Despite multiple emails and live chat inquiries, he had not received a response and was unable to proceed with a withdrawal. After extensive communication with the casino, it was concluded that the player had deleted his account due to dissatisfaction with the verification process and the lack of assistance. The complaint was ultimately rejected as the player did not respond to inquiries from the Complaints Team.

The player from Poland had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. After multiple communications regarding document verification delays and poor responses from the casino, the player eventually submitted additional photos as requested. The issue was resolved when the casino confirmed that the player had been successfully verified and could withdraw his funds. The player had since completed the withdrawal successfully.

The player from Portugal had tried to close his account but had made multiple requests via email and chat that remained ignored. He had completed the KYC process previously but was now facing new requests for verification while expressing frustration with the casino's actions. The issue was not resolved as the player did not respond to the Complaints Team's inquiries, which led to the rejection of the complaint.

The player from Germany reported multiple crashes while playing "Book of Gold Double Chance," which resulted in frustration and a total loss of 330 euros since November 4th. They claimed that this disrupted fair play and demanded a refund of the deposited amount due to the technical issues experienced. The issue was resolved after two months when the casino credited the player's account with 360 euros, allowing for a successful withdrawal to his credit card. The Complaints Team confirmed the resolution and offered further assistance if needed.

The player from Japan faced delays in the KYC verification process, having submitted the required documents fourteen days prior. Despite contacting support multiple times, he could not withdraw his balance as the documents were still under review. The Complaints Team intervened, communicating with the casino to expedite the verification process. After several updates and confirmations regarding the submitted documents, the player was finally verified, and he successfully withdrew his funds after two months of resolution efforts. The complaint was marked as resolved by the Complaints Team.

The player from Sweden had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The Complaints Team had reached out multiple times for updates and offered assistance, but the player did not respond. As a result, the complaint was rejected due to lack of communication, and the player was informed that the complaint could be reopened at any time.

The player from Lithuania experienced a delay in receiving her winnings, which were initially promised within 48 hours. However, after more than 48 hours, the casino was unable to provide a new timeline for the payout. The Complaints Team intervened after the player confirmed receipt of her winnings, marking the complaint as resolved.

The player from Latvia had a withdrawal pending since October 6, 2024, and the casino cited a technical error as the reason for the delay. After multiple communications, the casino confirmed that the funds had been disbursed, and the player was asked to confirm receipt of the withdrawal. However, the player did not respond to the follow-up messages, which led to the closure of the complaint by the Complaints Team due to a lack of further information.

The player from Latvia had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The Complaints Team had reached out for updates and extended the response time, but the player did not reply to further inquiries. As a result, the complaint was rejected due to a lack of communication from the player.

The player from Romania faced ongoing confusion regarding the verification status of their account, having been misinformed multiple times by casino representatives. After receiving an email stating that the account had been verified, they later discovered it was a mistake and sought a refund for the money lost during this period of uncertainty. The Complaints Team clarified that KYC was essential for verifying accounts and, despite the player's concerns about being misled, stated that there was no possibility of recovering lost winnings due to the player's responsibility for their account. Consequently, the complaint was closed without further action.

The player from Belgium had requested a withdrawal less than two weeks prior to submitting her complaint. Her money had not been received yet. The issue was resolved after further communication with the casino, leading to the player receiving her winnings. The Complaints Team marked the complaint as resolved following confirmation from the player.

The player from Romania faced withdrawal delays from the casino, having requested a cashout three weeks prior after winning a significant amount. Despite submitting KYC documents following canceled withdrawals, they experienced repeated delays with no clear timeframe for resolution. The Complaints Team intervened, and after extensive communication, the casino claimed that the player had created two accounts, violating their terms and conditions. Consequently, the complaint was rejected as the player's actions were deemed a breach of the casino's rules.

The player from Ukraine had been waiting for a withdrawal from the casino for 3 days and was growing concerned about potential issues based on online reviews. The Complaints Team had acknowledged the delay, explaining that it was common for withdrawals to take several days due to processing times or KYC verification. However, as the player did not respond to further inquiries from the Team, the complaint was unable to be investigated and had been rejected.

The player from the United Kingdom had a pending withdrawal request since September 15 and had been waiting for over two weeks. Despite polite responses from the casino regarding the delay, they refused to provide assistance with alternative withdrawal methods or KYC, raising the player's concerns about receiving his funds. After multiple updates and a prolonged processing time, the player confirmed that all his withdrawals had now been successfully received. The issue was resolved, and the complaint was marked as 'resolved' in the system.

The player from Italy had made a withdrawal on September 20, 2024, but it remained unprocessed as of September 23. Customer support had been unhelpful, offering vague assurances without resolution. The issue was resolved after the player confirmed that their account verification was regular and the previous withdrawal had been processed. We marked the complaint as 'resolved' in our system, and the player expressed satisfaction with the outcome.

The player from Japan had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The Complaints Team intervened after the recommended waiting period, and the casino subsequently confirmed that the withdrawal request had been successfully completed. Apologies were issued for the delay, but the player did not respond to follow-up inquiries, leading to the eventual rejection of the complaint.

The player from Greece had made a deposit of 275 euros, won 6,800 euros, and set a limit of 10 euros on play. When attempting to withdraw, the casino delayed and canceled withdrawals, requesting KYC documents while knowing the player could lose their winnings during the verification process. The player claimed the limit tool did not work effectively and requested full payment of their winnings. The issue was resolved after the casino acknowledged partial responsibility, unblocked the player's account, and credited 5,900 euros, which the player successfully withdrew. The remaining 900 euros were also credited, and the player confirmed that the complaint was now resolved.

The player from Brazil had requested withdrawals three weeks prior, but they remained unpaid despite multiple attempts to contact support. He had not been asked for any verification documents and continued to receive generic responses about 'technical issues.' The issue was resolved after the casino confirmed that the funds had been disbursed, and the player later confirmed receipt of the outstanding funds. The complaint was marked as 'resolved' in the system, and the player expressed satisfaction with the support received.

The player from Japan deposited $1000, increased it to $1738, and applied for a withdrawal but the casino refused the request, citing a provider check and leaving the request pending for over two months.

The player from Portugal had requested a withdrawal less than two weeks prior to submitting her complaint. Her money had not been received yet. The issue was resolved as the casino confirmed that the funds had been returned to her game account, and a new withdrawal was already in process. The Complaints Team facilitated communication between the player and the casino and ensured that her concerns were addressed. The player acknowledged that the issue had been sorted out, leading to the conclusion of the complaint.

The player from Germany had pending withdrawal requests of 1000 USD and 600 USD made on August 24th and 25th, respectively, which remained unprocessed. After multiple attempts to inquire about the delays, she learned of issues with the payment service. The player confirmed the successful receipt of the 1000 USD, and the casino later notified her that the 600 USD withdrawal had also been processed successfully after addressing the technical issue. The complaint was noted as resolved, pending final confirmation from the player.

The player from the United States had pending withdrawals for 5 days, which were initially promised within 24 hours but were later cited as being affected by technical difficulties and subsequently described as simply delayed. The casino confirmed that both of the player's payout requests for 0.35 ETH and 0.36 ETH had been successfully completed. Without confirmation from the player the funds were received, the complaint was closed accordingly.

The player from Germany had been waiting over 30 days for a withdrawal of €900, encountering various reasons such as payment system issues and further verification requirements. Despite providing debit card details, his requests to transfer the money had been rejected, and he had received no responses to his emails. The complaint was resolved, with the casino confirming that all winnings had been disbursed, including around €2000 received in cryptocurrency. The player had not reported any pending payments, leading to the conclusion that the issue had been effectively addressed.

The player from Belgium had requested a withdrawal less than two weeks prior to submitting the complaint. Their money had not been received yet. The issue was resolved as the casino had completed the withdrawal process after addressing a technical issue that had caused the delay. The player confirmed receipt of the payment, and the complaint was marked as resolved.

The player from Brazil had deposited 150 BRL, but the casino claimed they did not receive the funds and had not credited the deposit. The player possessed a payment receipt and bank statement to support their claim. The issue was forwarded to the payment provider for investigation, and after a few business days, the deposit amount was successfully credited to the player's account. The complaint was marked as 'resolved' in our system.

The player from Texas faced ongoing issues with a casino website, including unresponsive games and lost funds, without receiving any credits despite numerous reports. After attempting to close their account over 15 times, the casino continued to ignore the request, leading to frustration after a significant deposit. The Complaints Team noted that the player did not respond to inquiries, which resulted in the inability to investigate further and ultimately led to the rejection of the complaint.

The player from Italy faced a delay in receiving a withdrawal of 220 euros made on August 9. After a week of waiting and multiple inquiries via chat, the responses remained unhelpful. The casino initially reported that the withdrawal had been declined by the bank but later confirmed that the funds had been credited back to the player's account. Following this, the withdrawal request was successfully completed, resolving the player's issue. The player confirmed the resolution, and the complaint was marked as 'resolved' by the Complaints Team.

The player from Italy had attempted to withdraw €150, but the withdrawal was canceled after 72 hours without any explanation or request, resulting in the disappearance of his funds. After communicating with the casino, it was confirmed that the funds had been credited back to his account, and he successfully processed a new withdrawal. The issue was resolved, and the player confirmed that the recent withdrawal had been completed without further complications.

The player from Spain had their account canceled after submitting the requested documentation and had been waiting for their winnings for three weeks. The Complaints Team reviewed the situation but determined that since the player had played down their winnings, assistance could not be provided to investigate the casino's actions. Consequently, the complaint was closed.

The player from Ontario had requested a withdrawal less than two weeks before submitting this complaint. Their money hadn't been received yet. The delay was due to the need for a manual check of the gaming session, as the winnings were from a no deposit bonus. The issue was resolved after the player persistently contacted the casino, and the funds were fully paid out. We marked the complaint as resolved.

The player from Poland had requested a withdrawal on June 29th but had not received the money after two weeks. Despite contacting the casino, they kept stating they were working on it without any progress. The Complaints Team facilitated communication between the player and the casino, which led to a review of the player's account and ultimately confirmed that the withdrawal request could proceed. The payment was successfully processed, and the player confirmed receipt of their funds, resulting in the complaint being marked as resolved.