Betinia Casino review

8.3/10Safety Index High by Casino Guru

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No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Show company details

Payment methods

Show all (18)

Withdrawal limits

Not limited for DKK

Owner Denix Limited

Operator Denix Limited

Established 2022

Estimated annual revenues

> $1,000,000

Licensing authorities

Denmark (DGA)

OverviewBonusesUser reviews31Safety Index explainedDiscussion6Payment methods18

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Betinia Casino Review

Betinia Casino underwent a careful review by our impartial team of casino evaluators, who have examined both its positive aspects and limitations in accordance with our casino review process. Thoroughly inspecting the casino's Terms and Conditions, licenses, complaints from existing players, customer support, limits, and various other significant factors, our reviewers have found out whether this is a safe and legit casino, a clear-cut scam, or falling within a spectrum of possibilities in between.

The casino's Safety Index, derived from these findings, provides a score reflecting online casino's safety and fairness. The greater the Safety Index, the higher the likelihood of playing and receiving your winnings smoothly. Betinia Casino has a High Safety Index of 8.3, which makes a recommendable option for most players in terms of fairness and safety. Carry on reading our Betinia Casino review to make an informed decision whether or not this casino is the right fit for you.

Safety Index of Betinia Casino – Is it fair and safe?

In working out a casino's Safety Index, we utilize a complex formula that acknowledges the collected data that we have addressed in our review. This generally means the casino's T&Cs, complaints from players, estimated revenues, blacklists, and such.

We have carefully examined and analyzed the Betinia Casino Terms and Conditions as part of our review of Betinia Casino. We uncovered some rules or clauses we did not like and we consider the T&Cs to be somewhat unfair. Unfair or predatory rules could be exploited in order to avoid paying out the players' winnings to them. Taking our finding into consideration, we encourage you to proceed with caution should you decide to play at this casino.

Considering our estimates and the factual data we have collected, Betinia Casino appears to be an average-sized online casino. It has a very low amount of restrained payouts in complaints from players, when we take its size into account (or has no player complaints listed). Since bigger casinos will often receive more complaints because of the larger number of players, we take into account both the casino's size and player feedback.

As far as we are aware, no relevant casino blacklists mention Betinia Casino. If a casino has landed itself a spot on a blacklist such as our Casino Guru blacklist, this could mean that the casino has mistreated its customers. When seeking out an online casino to play at, we consider it crucial for player to not take this fact lightly.

All in all, when combined with other factors that come into play in our review, Betinia Casino has landed a High Safety Index of 8.3. This casino can be considered a recommendable option for most players since it fosters fairness and honesty in their treatment of customers.

Note: As far as we are aware, Betinia Casino is interconnected with 16 other online casinos. Due to the link between these casinos, we included the characteristics of related casinos in the calculation of Safety Index of Betinia Casino. They resulted in a higher Safety Index than this casino would have without related casinos.

Terms and Conditions of Betinia Casino evaluated

We go through the Terms and Conditions of each casino we review in great detail and examine their fairness level. In the Terms and Conditions of numerous casinos, we find rules that we regard as unfair or openly exploitative, since these rules are oftentimes the reasons casinos use in order to avoid paying out player winnings.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Betinia Casino to be somewhat unfair.

Note: For more specifics regarding our findings from the T&Cs evaluation click here.

Player complaints submitted about Betinia Casino

In our casino review methodology, we pay extra attention to player complaints, as they give us an important insight into issues faced by players and the casinos' approach in resolving them. When calculating each casino's Safety Index, we consider all complaints submitted through our Complaint Resolution Center, as well as ones we collect from other sources.

We haven't found any complaints directly about this casino, but we have one complaint about a related casino in our database. Because of this complaint, we've given this casino 19 black points. You can find more information about the complaint and black points in the 'Safety Index explained' part of this review.

Betinia Casino user feedback and reviews evaluated

Casino Guru provides users with a platform to rate and review online casinos, and to share their feedback or experience. Based on these, we calculate an overall user feedback score, which can range from Terrible to Excellent.

Judging by the 31 user reviews given to Betinia Casino, it has a Great User feedback score. The reviews have been made available in the User reviews section of this page.

Note: Keep in mind that user reviews may not be the most accurate reflection of the casino's quality. Some reviews may be fake, having been written solely to improve the casino's overall user feedback score. Other reviews may come from dissatisfied players who write numerous negative reviews to worsen the casino's score. While we make every effort to filter out such reviews and determine an unbiased user feedback score, we refrain from incorporating user feedback into our Safety Index calculation due to these factors.

Licenses and company data

Betinia Casino is owned by Denix Limited and has estimated revenues exceeding $1,000,000 per year. This establishes it as a small to medium-sized online casino within the bounds of our categorization.

Betinia Casino has been granted a gambling license in Denmark issued by Spillemyndigheden .

Payment methods, win and withdrawal limits

Betinia Casino supports 18 payment options. This includes: Neteller, Skrill, PaysafeCard, VISA, Mastercard, Trustly Pay, PayPal, Nordea, Zimpler, Dankort, Skrill 1-Tap, MobilePay, Arbejdernes Landsbank, Danske Bank, eZeeWallet, Jyske Bank, Nykredit, Sydbank.

Many online casinos have clear limits on how much players can win or withdraw. In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive. Hence, we look at such limitations every time we review a casino. All information about the casino's win and withdrawal limit is displayed in the table.

Withdrawal limits	Win limits
Unlimited	No win limit

Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.

Customer support and language options

Our expert casino reviews are built on variety of data we collect about each casino, including information about supported languages and customer support. You can find languages available at Betinia Casino in the table below.

Language	Website	Customer support	Live chat
English			24/7
Danish			24/7

To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. We believe customer support is very important as it provides assistance should you encounter any problems with registration at Betinia Casino, managing your account, withdrawals, or other matters. Betinia Casino has a good customer support, judging by the results of our testing.

Slots and casino games at Betinia Casino

Betinia Casino offers these types of casino games: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Keno, Other card games, eSports betting, Other games, Crash games, Live shows, Live baccarat, Live blackjack, Live poker, Live roulette.

Casino games from 34 game providers are offered. This includes NetEnt, Nolimit City, Apricot (Microgaming), Play'n GO, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Thunderkick, Big Time Gaming, ELK Studios, Push Gaming, Wazdan, PariPlay, 1X2 Gaming, Booming Games, Iron Dog Studio, Relax Gaming, Real Dealer Studios, Gameburger Studios, Switch Studios, Ela Games, Synot Games, Stakelogic, Apparat Gaming, OnAir Entertainment, Just For The Win, Gaming Realms, Foxium, Golden Rock Studios, Stormcraft Studios, Spinberry, Triple Edge Studios, Hacksaw Gaming.

Betinia Casino bonuses and promo codes

Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. The two most popular kinds are free spins and no deposit bonuses, which are given to players upon signing up, and deposit bonuses, which are given to players after they make a deposit. However, casinos also offer other types of promotions, bonus codes, welcome sign-up bonuses, or loyalty programs.

We currently have 1 bonus from Betinia Casino in our database:

100% up to 1,000 kr.

Please note that some of these may only be available to players from selected countries. More information about which bonuses are available in your region can be found in the 'Bonuses' section of this review.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Show all (18)

Withdrawal limits

Not limited for DKK

Games

Show all

Slots

Roulette

Blackjack

Betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

No poker

No craps

Keno

No scratch cards

eSports betting

Crash games

Language options

English website

All languages (2)

English customer support

All languages (2)

English live chat

All languages (2)

Game providers

Show all (34)

Casino screenshots

Positives

Good selection of game providers
Various responsible gaming options available
No withdrawal limits
Live chat support is available 24/7
Live dealer games are available
Fast withdrawal processing based on players experience

Negatives

Skrill and Neteller depositors cannot claim welcome bonus
Only one currency is accepted

Author: Zuzana Cirochova Last updated: 04 Feb 2026 Anything incorrect or missing?Let me know

Betinia Casino bonuses

Browse all bonuses offered by Betinia Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of Betinia Casino

This is a place to share experience with Betinia Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Great

Rated by 31 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

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Casino Guru

We want players to understand gambling.

AlvinA64

Bronze

Sweden

• 4 months ago

Not only is the game selection impressive, but the customer service is genuinely outstanding. I had a small issue verifying my documents and support helped me quickly and professionally. Since then, every experience has been flawless. The casino offers fair bonuses and a fun loyalty program where you climb levels just by playing. I’ve earned free spins, cashback, and even a small cash reward last month. Definitely worth playing.

Jappe

Bronze

Finland

• 5 months ago

Don't ever play this casino. When you win, they make things difficult. They cancel withdraval with no reason and when asking about it, they say it was manually cancelled etc.

VJensen

Bronze

Denmark

• 6 months ago

This casino is the best I have played at so far. The games are fun and I love the simple design. I used my card to deposit and it worked quickly. When I had a question, support responded within minutes. My first withdrawal came after 24 hours. I highly recommend it!

This casino is the best I have played so far!

BHellberg

Bronze

Sweden

• 6 months ago

Had a small problem with a game loading, but it was only my internet. The support was very helpful, confirmed everything was safe, and explained the daily promotions. I tried one and actually won! Very good casino.

Easy to use casino website!

AkersL7

Bronze

Sweden

• 7 months ago

Everything worked exactly as expected. From playing the games to making deposits and withdrawals. There were no delays, no errors, and the whole experience felt smooth and reliable from start to finish.

No delays. Great casino!

MTonny1

Bronze

Denmark

• 10 months ago

Very happy with the overall experience. Support is responsive, and withdrawals are handled fast and efficiently.

Reliable and responsive😉

CorTerisa7

Bronze

Denmark

• 10 months ago

From launching games to making withdrawals, every part of the experience works exactly the way it should. Quick, seamless, and hassle-free. It’s honestly hard to ask for anything more when everything just runs this smoothly.

Everything works like a charm!

loalison81

Bronze

Sweden

• 11 months ago

I received my money really quickly. There was no long wait at all. The withdrawal process was fast and hassle-free, which made the whole experience even better. It's great to see a casino that actually delivers on smooth payouts!💸👌😉

Fast, Easy Payouts You Can Count On!

Winther95

Bronze

Denmark

• 11 months ago

I reached out at around 1:30 AM expecting to wait until the next day, but to my surprise, I got an instant response from Jessie from support team. She helped me verify my account and even walked me through a withdrawal. Super friendly and patient. can’t thank her enough!

Sjostrom123

Bronze

Sweden

• 1 year ago

Betinia Casino has a good mix of slots and live dealer games, which I appreciate. Withdrawals have been quick and hassle-free, making transactions easy. I think more rewards for regular players would be a nice addition, but it's still a good site overall. The customer support team is responsive, and the site is easy to navigate. Overall, I'm happy with my experience so far.

ZaneH78

Bronze

Denmark

• 1 year ago

I like playing Cash of Gods, I get a lot of wild combinations with big money. The screen is so amazing, like 3D, and the graphics are amazing. I had verification problems before, but the customer support helped me. I'm excited to try other games soon

Like the games so far
Kan lide spillene indtil videre

LuannaMcgown5

Bronze

Denmark

• 1 year ago

I tried Betinia and so far I have no problems with the website. It is easy to access and the verification is smooth. I tried to bet 20DKK and got 400DKK back. so far so good

so cool
så fedt

OnealCameron1

Bronze

Sweden

• 1 year ago

Deposited 100 SEK, played for a few hours and withdrew 650 SEK with no problems at all. The process was easy and I had my money within 4 hours. Great selection of slots and live dealer games, but I wish they added more cashback promotions.

good game
bra spel

JamedLaw52

Bronze

Denmark

• 1 year ago

After depositing 50 DKK, I managed to turn it into 450 DKK thanks to some lucky spins! The withdrawal was processed in under 2 hours, which is impressive. The game selection is massive and I always find something fun to play. Customer support is also quick to respond when I need help.

oscarjjxu

Bronze

Denmark

• 1 year ago

I deposited 4000 DKK and my account got locked after that, I then tried to withdraw it since I couldn't use it, but got rejected. The day after, I contacted costumer service which helped me get 2000 DKK out of the 4000 DKK out, but now I'm still missing the rest. I have tried everything, from live chat multiple times and got the worst help. The problem has yet to be solved. I can't recommend this website for anyone.

Nothing

Costumer service not up to par

mikkelthekiller2

Silver

Denmark

• 1 year ago

I have had a pretty good experience with Betinia. They have a lot of slots. They also have live casino, odds and live odds if someone are interested in that. They have reload bonus and different ways to earn money if do different tasks. The withdravel length is about 1-3 days depends on what you use.

A lot of slots
Withdravels are 1-3 days
live casino, odds and live odds
reload bonus on casino and sports
different ways to earn money on betinia by completing tasks
great webside design

coconelu78

Bronze

Sweden

• 1 year ago

BIG SCAM..DON`T LOSE YOUR MONEY
I won 5000 kr and I wanted to withdraw the money...I immediately received an account verification and after three weeks I read the reviews and understood that I cannot withdraw my money, REMEMBER: I tried four times on the chat and sent three emails. ..nobody answers
For my player friends...DON'T WASTE YOUR MONEY WITH THIS SCAM ORGANIZATION!!!!!

Don´´ t play Betinia if you care about your money

Fifa2024

Bronze

Norway

• 2 years ago

Dear fellow players, gather around for a cautionary tale. As a legitimate player from Norway, I recently fell victim to Betinia Casino's sinister KYC abuse scam, resulting in a devastating loss of 180,000 NOK. Picture a routine security check turning into a prolonged ordeal, with Betinia claiming discrepancies in my flawless documentation—mere smoke and mirrors for their real intention of seizing my hard-earned winnings under the guise of KYC verification. The chat could not help with nothing here.

What stings even more is discovering this isn't an isolated incident; others have faced the same betrayal. Platforms like Trustpilot unveil a pattern of players falling prey to Betinia's disingenuous KYC process that acts as a cover for their outright theft.

In my pursuit of justice, I filed an official complaint, seeking restitution for the unjust confiscation of my funds. Unfortunately, even with professional advice, Betinia remains unscathed.

So, fellow players, especially those in scandnavia, take heed: steer clear of Betinia's deceptive KYC scam. Let's unite against these manipulative practices, advocating for integrity in the online gaming community. 🚫💸😡

vingrom2023

Silver

Norway

• 2 years ago

Another one those casinos that dont credit the welcome bonus after registration and deposit...
Talking to support they say its an adminitration decision.. I literally just opened the account!!
I have never had any account at Maltix Limited casinos so i guess they are in secret part of some other group of casinos.
Anyway if you dont gonna offer the bonus then you should inform so at registration!!! this should be possible since i could get banned from bonuses directly from registration then you should also be able to inform me about it at registration with a banner or something.
Its a shame casino can scam and fraudulanty make you deposit before they inform you of this!!!

the sky is blue i guess

Scammy way of not giving bonuses, stay away!

dbthem

Bronze

Denmark

• 2 years ago

Large selection of slots on a nice website. However, their RTP is low. Their RTP at Pragmatic only 94.5% compared to 96.5% at e.g. Danske Spil Casino, which makes me stay away from here.

Large selection of slots
Stort udvalg af slots
Great website
Flot hjemmeside

Low RTP compared to other casinos
Lav RTP i forhold til andre casinoer

Bladeusz

Silver

United Kingdom

• 2 years ago

very positive gaming experience.A big choose of providers.Non sticky welcome bonus.

very fast and professional support service, a very nice program with achievements and weekly tasks and, contrary to appearances, it is easy to perform
A lot of bonusem for buliding cities and stdions
A lot of tournaments (spin rally)

Few providers forbiden on Poland..

Tommi_12

Silver

Poland

• 3 years ago

Problem with the deposit that did not go to the account ... the first such case by neosurf, incompetent customer service only makes you wait, first two hours, then longer, they refer the matter to the "financial department" ... I closed the account

I didn't notice
Nie zdążyłem zauważyć
Maybe the look of the page
Może wygląd strony

No deposit despite confirmation
Brak depozytu mimo potwierdzenia
Poor customer service
Słaba obsługa klienta
Waste of time waiting for the funds to show up in your account
Szkoda czasu na oczekiwanie aż środki pokażą się na koncie

supra16v

Bronze

Iceland

• 3 years ago

I give 3 Stars for now change when i finished verif... For the fist write good thing games is very nice not freezing and you can believe or not i have 11.000 euro so it very good money. Slots games it's very good and you can won good money and have some fun. Support ( live quick answer, email support let's say today is Sunday so write me after 4 h )
Bad is ( email verif was send me post but link don't work so i write on live chat they say me write on support, ok then after few hours they write email is manual verif and is ok, when i go on the my site on casino is still not verificat soi write on live chat they say write to KYC email) Will see how situation go but when i reading all comment it's go wrong way. But also lots ppl write about wazamba and i got money so i hope this casino not make problems. The second think is something with site sometimes show me someone is login the same like on wazamba. I will give 5 stars when i got money and verification .
I updated soon ...

Update 1 day problem with email verification still not fixed ( after manual verif still i have messenger " your email is not verified) write on live chat send me to KYC the write me back after 5 min need to write support. So i write an we will se what happened.
Update support not answering !!! I'm still waiting after few hours i write is still quite.
Update next day and again write to them no answer only live chat send me the same copy paste nothing new . First time in my life i have situation like this . I think i lost this all money and soon they close my account. Should casino guru change stars to this casino and other where is some problems then people don't go play.
Update after one week writing to support they still not fixed my problem and email is no verified, but they answered every time everything is verified. I was send screenshots and they send me back i should send again and again. Don't understand this casino support , answer after 2 days waiting. Soon have to change on 1 star. Also casino guru should change his stars just because this casino is without any rules and stole money from people so should nobody play.
After 2 weeks fight i decide to close account and lose all money was totally 15k casino is worst ever should be close . Support not answering when answer send some answer back but not fixing small problem.live chat quick answer contact to suppor. So i change to one star . Recommend not play don't lose money and time . Casino guru should give one star and make warning. This casino is first in my life where i don't got money. Also many other casino have some problems sometime have to wait long for pay out but they pay. And support fixing problems.

Lots games
Not freezing
History games and your bit
Site look very nice
Lots tournament
Live games
Football games and lot other

Sometimes show me someone login at the same time
Live chat should fixing more problem and less send to support via email
Not pay out money
Support it's a game
Live chat not helping send to support

mazaripka

Bronze

Latvia

• 3 years ago

i saw Grande2020 review, and i need to say , it is 100 % right. is casino are worst in my expirience, support waste time and you can not pass KYC. i sent and sent everything they asked, but after 4 weeks i loosed all balance ...

nothing here, run away ....

use KYC to waste time
slow support

Grande2020

Silver

Sweden

• 3 years ago

This Casino caused me to have Panic attack this week and i endup in hospital so its reasonable to say " This is the worst casino experience on my life " ....

2 weeks of stress waiting them to verify my account without any success , they don't answer your emails and customer support repeat the same answers " they will get back to you " which they never do .

They really don't respect their players otherwise they will not treat us like this for simple process such as KYC which we do in every casino without any problem or delay .

the feeling i might not get the 50,000 USD$ In my account made me sick and really affect my well-being .

I wish someone from the casino read this to understand how we feel like players when they keep us without any answers for 2 weeks .

Swedish Licese
Good User interface
Different providers

Using KYC to hold withdrawals .
They don't answer emails .
At this point i am not sure if they will pay my winning or not

Janenic

Bronze

New Zealand

• 3 years ago

The assortment looks quite diverse, as it consists of the best developments of all time. In addition, the administration monitors the release of new products and adds them to the catalog, so that users have the opportunity to evaluate the freshest products in the first rows.

ninja

Bronze

Norway

• 3 years ago

The support is friendly and helpful, the withdraw after the verification process is usually very fast, there is a lot of slots.
I withdrew 450€ with no problem.
The verification process is fast too.

SzymekZIP

Unregistered user

Poland

• 3 years ago

SCAM Casino. Everything is ok until you start winning money instead of losing money. They making your withdrawals impossible to happen.

Withdrawal process
Verification process
Support line

Anuvansh18

Bronze

India

• 3 years ago

The casino is nice, I would recommend it for new players.

Many many providers and games
Again, many deposit and withdrawal options
Ok promotions

The support was slow and didn't explain properly, plus she wasn't friendly and constantly tried to close the chat when I told her that I need her to explain it to me more clearly.

WileyD88

Bronze

New Zealand

• 3 years ago

Great site and really good games. Managed to make some money too.

Safety Index of Betinia Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Betinia Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:High8.3/10

Medium-sized casino, based on our research and estimates

We consider the casino's T&Cs to be somewhat unfair

Not found on any relevant casino blacklist

No player complaints or very low value of withheld winnings in complaints in relation to the casino's size

We also considered other factors, which had a neutral impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Unfair terms and conditions

Common bonus hunting strategies may be seen as a serious T&C violation
T&C copied from the casino's website (in Danish):
Why we find the bolded part of the rule unfair
T&C copied from the casino's website (in Danish):
Why we find the bolded part of the rule unfair
Read less
Read more
Low-risk play may lead to winnings being confiscated
T&C copied from the casino's website (in Danish):
Why we find the bolded part of the rule unfair
T&C copied from the casino's website (in Danish):
Why we find the bolded part of the rule unfair
Read less
Read more
Low-risk play may lead to winnings being confiscated
T&C copied from the casino's website (in Danish):
Why we find the bolded part of the rule unfair
Read less
Read more

Complaints about Betinia Casino and related casinos

(35)

35All0Opened0Unresolved12Resolved23Rejected

Complaints directly about Betinia Casino

Our verdict Player stopped responding

Player requests refund after account closure.

The player from Sweden expressed concern about his gambling habits, having spent 7900 SEK in less than two weeks. After deciding to take a gaming break, he reached out to Betinia's support for a refund due to the negative impact on his mental well-being. He requested an exception to their policies. The issue was resolved by rejecting the complaint due to the player's lack of response to inquiries from the Complaints Team, which prevented further investigation.

Read moreRead less

Closed Submitted: 14 Mar 2025

Disputed amount: 7,900 kr

Our verdict Player stopped responding

Player seeks refund due to responsible gaming violation.

The player from Sweden expressed disappointment with betinia.se and its practices regarding responsible gaming, despite having previously informed them of his gambling addiction. He deposited 50,000 kronor within 12 days, even while acknowledging his addiction, and sought an immediate refund of his deposited funds. The Complaints Team was unable to assist in retrieving refunds as the player did not provide evidence of self-exclusion from Betinia Casino or registration with Spelpaus. Due to the lack of response from the player, the complaint was rejected.

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Closed Submitted: 27 Feb 2025

Disputed amount: 50,000 kr

Our verdict Player stopped responding

Player’s withdrawal is delayed due to verification issues.

The player from Sweden was unable to withdraw his balance as the casino claimed that verification was incomplete, despite having submitted all required documents. Even after requesting account closure 7 days prior, the funds remained unpaid. The Complaints Team was unable to resolve the issue as the player did not respond to requests for further information, leading to the rejection of the complaint.

Read moreRead less

Closed Submitted: 04 Jan 2025

Disputed amount: 5,912 kr

Our verdict Player stopped responding

Player's withdrawal has been delayed.

The player from Sweden had requested a withdrawal via Swish but had not received the funds. Initially told to wait two hours, when he followed up, the support team could not provide a timeframe for the withdrawal. The issue remained unresolved as the player did not respond to the Complaints Team's inquiries, leading to the rejection of the complaint.

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Closed Submitted: 27 Aug 2024

Disputed amount: 33,000 kr

Our verdict Player stopped responding

Player's withdrawal is delayed.

The player from Brazil faced an issue with withdrawing money from the casino, as the promised deadline of three days for processing the withdrawal had passed without completion. The Complaints Team acknowledged the player's concern and advised patience, noting that withdrawals might take longer due to verification processes. After a waiting period, the issue was indicated to be resolved, but without confirmation from the player, the complaint was set to be rejected.

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Closed Submitted: 21 Aug 2024

Disputed amount: 107 R$

Our verdict Player stopped responding

Player’s withdrawal has been delayed.

The player from New Brunswick had been attempting to withdraw funds since June 22, having completed the verification process and used the same method for withdrawal as her deposit. However, multiple withdrawal attempts were cancelled without explanation, and despite contacting support, there had been no follow-up after the initial response. The casino indicated that the withdrawal request had been processed, and there were no pending requests or active balance remaining. The complaint was kept open pending confirmation of successful withdrawal from the player.

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Closed Submitted: 09 Aug 2024

Disputed amount: C$339

Our verdict Other

Player's withdrawal has been significantly delayed.

The player from Sweden had been waiting for over a month to withdraw her winnings of 5,400 kr. Despite completing the verification process and communicating multiple times with the casino, she continually received the same response to wait. After three weeks, she played all her remaining balance and closed her account. We explained that KYC verification is necessary and lengthy, but since her winnings were already played, there was limited recourse. The complaint was rejected due to the player's responsibility for her account and balances.

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Closed Submitted: 28 May 2024

Disputed amount: 5,400 kr

Our verdict Player stopped responding

Player's withdrawal delayed due to excessive documentation requests.

The player from Denmark had difficulty withdrawing winnings as the casino demanded additional verification. The player provided several documents, including a photo ID, a selfie, proof of address, and a bank statement. Despite the player's compliance, the casino continually requested further verification. The player had not received any communication from the casino since early May. The Complaints Team facilitated communication with the casino, which ultimately confirmed that the player's funds had been successfully withdrawn, suggesting that the issue was now resolved.

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Closed Submitted: 16 May 2024

Disputed amount: 45,000 kr.

Our verdict Case closed

Player's withdrawal cancelled by the casino.

The player from Sweden faced issues with Betinia Casino, as his withdrawal had been cancelled due to the use of a different payment method (Zimpler) for the withdrawal than what was used for the recent deposit. To rectify this, the player deposited additional funds using Swish and requested a withdrawal through the same, but had not yet received the funds. Despite our efforts to assist and request additional information for investigation, the player did not respond to our messages. Therefore, we could not further investigate and had to reject the complaint.

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Resolved Submitted: 22 Apr 2024

Disputed amount: 9,048 kr

Our verdict Player stopped responding

Player's verified account has been abruptly closed.

The player from Sweden had had her casino account abruptly shut down after she had tried to withdraw about 130,000kr, despite having had all necessary documentation and being verified. The Complaints Team had reached out to her for additional information to better understand the situation but did not receive a response. As a result, the team had been unable to investigate further and had had to reject the complaint.

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Closed Submitted: 18 Apr 2024

Disputed amount: 130,000 kr

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