Betinia Casino Review

The player from Sweden had experienced delayed withdrawal and improper customer service. After he demanded his 5625 krona withdrawal, his account was unexpectedly suspended, and he was denied access to their customer support. The casino had stated that the account was closed in accordance with their procedures and requested the player to provide Skrill account details to process the payment. The player, who had never used Skrill before, created an account and provided the necessary details. The casino then confirmed the payment of the player's balance to his Skrill account. We had marked the complaint as 'resolved'.

The player from Brazil had his account closed on the grounds of an alleged violation of term 3.2 from the terms and conditions. He contends not being from any country listed in that term. Documents submitted were approved, but instead of winnings, only the deposit was refunded.

The player from Finland was experiencing difficulties withdrawing his winnings due to ongoing verification. We contacted the casino and found out that the player uploaded an invalid payslip. While we were requesting from the player to get a new one, it appeared that the player forged his other documents based on the evidence from the security department. Unfortunately, we were forced to reject the complaint as the player's actions were contradicting the principles of fair gambling.

The player from Bosnia and Herzegovina is unable to upload the documents required for verification. After submitting the complaint, the player informed us that the account was verified. The casino reacted to the complaint and confirmed completing verification as well as having the player's withdrawal processed. The player received the money soon, so we closed the complaint as resolved.

The player from Poland is struggling to withdraw from the casino due to incomplete account verification. After the player's account had been successfully verified, the player confirmed receipt of the payment.

The player from Denmark has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Denmark has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. We later found out that the player deposited with someone else's payment method, therefore, we were forced to reject this complaint.

The player from Sweden is experiencing difficulties withdrawing his winnings due to ongoing verification. The casino alleges the player provided documents that weren't genuine. The player provided us with documents, however, we couldn't come to the same conclusion as the casino. As the casino can't specify what exactly is the basis of their allegations to us and the player filed a dispute with the casino's ADR, we temporarily closed the complaint as 'waiting for regulator decision'. We reopened the complaint, reached to the player and requested the Authority's decision on the matter. Unfortunately the player stopped responding.

The player from Brazil has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Poland is experiencing difficulties withdrawing their winnings due to ongoing verification. The player lost all their winnings before we managed to help, therefore, we were forced to reject this complaint.

The player from Finland was experiencing difficulties withdrawing his winnings due to ongoing verification. Few days later, the casino informed us that the player's verification process was concluded and their withdrawal was successfully processed. There were no further updates from the player, however, based on the last update from the casino, the complaint was closed as 'Resolved'.

The player from Poland was questioning the account verification process. Later, after successfully passing the identity verification, the player had started requesting withdrawals amounting to the casino's daily withdrawal limits. The player complained that only two of the withdrawals were being processed per week. The player later played his remaining balance down to zero and requested closure of his gaming account. Due to this fact, we rejected the player's complaint.

The player from India has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany had an active self-exclusion in sister casinos due to a gambling problem. The player believes that he should not have been able to register a new account with Cadabrus Casino. The issue was successfully resolved, the player's deposit was refunded.

The player from Canada is experiencing difficulties withdrawing funds because he cannot request the withdrawal via preferred payment methods. The issue was resolved, and the player eventually received his winnings.

The player from Portugal was unable to complete the verification process at Yoyo Casino despite having provided all the required documents. As a result, he could not access his balance of 4862 Euros. A claim sent to the casino on September 26 remained unanswered. The issue was resolved after the Complaints Team intervened and contacted the casino for clarification. The player was later informed that the funds would be credited to his Skrill wallet, and he later confirmed that the funds had been successfully received. Since the funds have been successfully received the complaint was deemed resolved.

The player from Iceland had been struggling to withdraw 500 EUR from the casino. Despite having successfully passed the KYC process and uploading numerous documents, the issue had not been resolved. After we intervened and invited the casino's representative to join the conversation, the casino informed us that the player's account had been verified and his pending withdrawal had been processed. The player confirmed he had received his withdrawal, thus resolving the issue.

The player from Iceland had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings hadn't been received yet. The player had had issues with email verification which was preventing the withdrawal. After our intervention, the casino had been able to manually confirm the player's email which allowed the withdrawal process to proceed. The casino then processed the withdrawal and the player confirmed receipt of their winnings. The complaint had been resolved successfully.

The player from Brazil had reported that his deposit, which was made the day before, had not yet reflected in his casino balance. Despite his attempts to reach out to support through chat, they asked him to wait and closed the chat without addressing the issue. We had advised him to contact his payment provider for investigation and not to deposit any more funds until the issue was sorted. Later, the player confirmed that the issue had been resolved. We then marked the complaint as 'resolved' in our system.

The player from Finland had signed up for YoYo Casino and deposited 900€. After winning, they attempted to withdraw but their account was blocked for additional security verification after email verification. Despite repeated communication with the casino, the issue had remained unresolved. The Complaints Team had communicated with the casino on behalf of the player and the casino had stated that the account was blocked due to routine checks for Responsible Gambling procedures. After the player responded to the casino's inquiries, the account had been reopened and the player's issue had been resolved.

The player Finland requested a withdrawal 2 weeks ago, but it hasn't been processed. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany was struggling to withdraw a part his winnings from a bonus. After successfully having had withdrawn most of the amount won, the player's last withdrawal request was denied. At that time, the casino was transferring all accounts of German players to its sister site. The issue was resolved. The player was later able to acccess his account and withdraw his funds from the sister site.

The player from Chile had been waiting for 13 days for a withdrawal. However, the casino began demanding documents for the verification process. After a series of back and forth communication, the casino asked for a new proof of address as they couldn't accept mobile bills. The player provided a letter from his bank as proof of address. The casino then requested a clear picture as the uploaded one was blurry. After 30 days of document verification, the player received his payment. We had resolved the issue by mediating the communication between the player and the casino, ensuring the player provided the necessary documents for verification.

The player from Poland had encountered difficulties in withdrawing his winnings of PLN 2,000 due to a repetitive profile verification process. Despite having provided various types of documents for address confirmation, all his applications had been rejected and the casino had not been responsive to his emails. After we had reached out to the casino to clarify the required documents for verification, the player had managed to submit a satisfactory document from the court. Consequently, the casino accepted this document, finalized the verification process, and paid out the winnings. The player's issue had been successfully resolved.

The player from Finland had his account blocked without further explanation. The casino has found out that the player was previously self-excluded at this casino, however the remaining funds were paid out.

The player from Finland faced issues with withdrawing funds from the casino despite having completed the required verifications. The casino had requested a bill as proof, which the player did not possess, so he provided proof of residence from an official website instead. After further communication, the player sent a bank statement as requested, and the casino subsequently released his funds. The issue was resolved, and the complaint was marked as 'resolved' in the system.

The player from Mexico wanted to withdraw 1,400 pesos but faced delays with account verification, which remained under 'review' despite the agreed timeline passing. Customer service had been unresponsive, closing chats or advising her to wait. The issue was resolved after the player provided the necessary documentation, including a Mexican ID and proof of address, which facilitated the verification process. The player's withdrawal was then allowed, and the complaint was resolved.

The player from Malta had requested a withdrawal less than two weeks before submitting this complaint. Their money hadn't been received yet. The player had reported repeated withdrawal failures, which the casino had attributed to a payment provider glitch. After several correspondences, the player had confirmed that the payout was successfully received from the casino. Consequently, we had marked the complaint as resolved.

The player struggled to verify as the casino kept requesting additional documents. The player confirmed that his account was completely verified approximately 3 weeks after he submitted the complaint, and he has already collected a part of his winnings. We consider the complaint resolved.

The player from Russia is experiencing difficulties withdrawing her winnings due to ongoing verification. After the successfull verifiacation the player received her winnings and the complaint is resolved.