1win Casino Review

The player from Armenia faced account closure at 1Win without justification, despite not having violated any rules. After submitting the required verification documents, he received a message accusing him of fraudulent actions, which he denied. The Complaints Team reviewed the situation and determined that multiple individuals from the same household had played at the casino using the same computer, leading to a classification of multi-accounting, which was prohibited by the casino's Terms and Conditions. Consequently, the complaint was closed as unjustified, and the player was informed that the casino's decision was based on industry practices to prevent abuse.

The player from South Korea had deposited 30,000 KRW into her account using a bank transfer, but she still had not received the balance. The Complaints Team had extended the investigation period to allow for further communication, but the player did not respond to requests for additional information. As a result, the complaint was rejected due to lack of response, and the investigation could not proceed.

The player from Venezuela had been waiting a month and a half for their withdrawal of 282,908.00 rub from 1win, experiencing continuous delays despite several inquiries and submissions of information. Technical support had repeatedly advised them to wait without providing a resolution. The complaint was resolved with confirmation from the casino that the withdrawal operation had been canceled and the funds returned to the player's account, although the player reported only receiving half of their original amount due to alleged hacking. The Complaints Team advised the player to contact the police regarding the hacking issue and marked the complaint as resolved.

The player from Brazil alleged that the casino was a scam, claiming that she had won 433 reais but was not being paid. She described the service as poor and disorganized, resulting in login errors and issues with account creation. The Complaints Team concluded that two separate accounts had been created using different email addresses, which violated the casino's terms and conditions. Therefore, the casino was within its rights to block all associated accounts and confiscate the winnings. The complaint was closed as the team was unable to intervene further.

The player from Venezuela has their account blocked without understanding the reason and is seeking help in recovering it. They have a pending deposit of $100 that was never credited and have not received updates from support despite multiple attempts to resolve the issue.

The player from Bangladesh created an account with 1win casino but had his account closed after submitting documents for verification following a deposit and withdrawal request. His deposit funds are retained, and he is no longer receiving communication regarding his request for a refund.

The player from Japan encountered issues withdrawing 430,000 yen from the casino due to KYC verification requirements. He submitted the necessary documents but did not receive a response, leaving him unable to access his funds. The issue was resolved after the casino's representative acted quickly upon receiving confirmation of the documents provided. The complaint was marked as 'resolved' in the system, and the player was encouraged to reach out for future assistance if needed.

The player from Mexico made a withdrawal of 1200 pesos on April 3rd, successfully completing the process and receiving confirmation. However, he has not received the funds in his account despite contacting support multiple times, and they require recent bank statements that he cannot provide.

The player from South Korea had requested a withdrawal prior to submitting their complaint. Unfortunately, their winnings had not been received yet. The Complaints Team acknowledged the player's concern regarding the withdrawal delay and advised patience while the casino processed the request. However, due to a lack of response from the player to follow-up inquiries, the complaint was currently closed. The player retained the option to reopen the complaint in the future if they chose to resume communication.

The player from Turkey faced issues with depositing funds into the casino. The Complaints Team informed that the player's deposit had been credited to his game balance, as confirmed by the casino. As the issue appeared to be resolved, the complaint was closed due to the lack of further confirmation from the player.

The player from Cyprus mistakenly selected a Tether BEB20 withdrawal instead of ERC20, causing the funds to be sent to an unsupported wallet. He sought assistance from the casino, but they did not understand his situation. The Complaints Team attempted to gather more information from him, but he did not respond to their inquiries. As a result, the complaint was rejected due to lack of communication.

The player from India had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The Complaints Team had communicated that delays could be due to KYC verification or high withdrawal volumes and had advised patience. However, after extending the response time by an additional week, the player did not respond to follow-up inquiries. Consequently, the complaint was rejected due to lack of engagement.

The player from Ecuador found his 1win account blocked, which prevented him from using it or withdrawing his funds. He sought clarification on the reason for the block and the steps needed to recover his account. The issue was resolved when the player confirmed that he had successfully withdrawn his funds, leading the Complaints Team to mark the complaint as 'resolved'. The casino had initially blocked the account due to alleged violations of their rules but ultimately allowed the player to access his winnings.

The player from Ecuador had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The issue was resolved when the player confirmed that he had received the refund. The complaint was subsequently marked as 'resolved' in the system, and the player was thanked for his cooperation.

The player from South Korea had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The Complaints Team had extended the investigation period by 7 days but ultimately had to reject the complaint due to the player's lack of response to inquiries.

The player from India accused 1Win of being a scam, highlighting a lack of transparency regarding regulation and a refusal to answer questions about compliance. They raised concerns over KYC/AML breaches and manipulated games, feeling that the platform was designed to deceive and exploit players. The Complaints Team extended the response time for the player to provide more details about their complaint, but ultimately, due to a lack of response, the complaint was rejected.

The player from Chile faced difficulties withdrawing money after his account was blocked without explanation. He had waited over 5 days for his withdrawal and had 2 pending amounts, 4,500,000 CLP and 2,500,000 CLP. Despite previous verification, he received no response to his inquiries. The Complaints Team reviewed the situation and found that the casino's actions were justified, as the player's account was linked to other accounts engaged in suspicious betting activity. Consequently, the complaint was rejected.

The player from Ukraine had requested a withdrawal less than two weeks prior to submitting their complaint. Their money had not been received yet. The Complaints Team noted that the player had not responded to follow-up inquiries regarding the status of the withdrawal and verification process. As a result, the complaint was rejected due to a lack of communication, which prevented further investigation into the issue.

The player from Argentina was unable to withdraw funds due to issues with his verified Gmail account, which he no longer had access to. After providing the requested information multiple times, support kept asking him to wait 24 hours without resolving the issue. The Complaints Team facilitated communication with the casino, which ultimately led to the player's email being updated and the withdrawal request being acknowledged. However, due to a lack of response from the player after the update, the complaint was ultimately rejected.

The player from South Korea had requested a withdrawal less than two weeks prior to submitting this complaint. Their money had not been received yet. The Complaints Team had reached out to the player multiple times for updates and extended the response time, but the player did not respond. As a result, the complaint was unable to be investigated further and was rejected.

The player from Germany reported that a deposit of €9.52 made on February 26 had been debited from his account but had not been credited to his casino account. He had experienced similar issues in the past and requested a prompt resolution. The Complaints Team had reopened his previous complaint against 1win Casino to address the ongoing issues simultaneously.

The player from Venezuela faced account closure due to alleged fraudulent actions after experiencing issues with a delayed withdrawal. Despite having completed the KYC process, he received no clarification and requested his remaining funds, believing there had been a misunderstanding. The Complaints Team facilitated communication with the casino, which provided proof of payment for the player's withdrawal. The issue was resolved when the player confirmed receipt of the funds, and the complaint was marked as resolved in the system.

The player from South Korea had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The Complaints Team had extended the timeline for resolution and sought updates from the player, but due to a lack of response, the investigation could not proceed. As a result, the complaint was rejected.

The player from India had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. After reviewing the case, it was confirmed by the casino that the account verification had been completed successfully and the withdrawal status had been marked as 'Successful'. However, the player did not respond to follow-up inquiries regarding the receipt of the funds. As a result, the complaint was rejected due to a lack of further communication.

The player from South Korea could not withdraw his funds due to an inability to access his registration email for OTP verification, as he had lost his smartphone. Despite submitting all requested information and contacting 1win live support for 15 days to update his email, the casino had not resolved the issue. The Complaints Team intervened and contacted the casino, which then successfully changed the player's email address. The player confirmed that the issue was resolved and requested the complaint to be marked as such.

The player from India had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The Complaints Team had reviewed the case and contacted the casino for clarification. After gathering the necessary information, it was concluded that the player's account had been blocked due to a breach of the casino's terms regarding multiple accounts linked by the same payment method and similar IP addresses. As a result, the complaint was deemed unjustified, and the player was informed that the casino had acted according to its terms and conditions.

The player from Mexico faced multiple issues with her deposits not reflecting in her balance. After making several deposits totaling 200 MXN without resolution, she expressed frustration over the poor customer support and felt that the casino was untrustworthy. The Complaints Team attempted to assist by requesting additional information to investigate the issue but ultimately had to reject the case due to a lack of response from her. As a result, no further investigation could be conducted.

The player from India had her account blocked by 1win without an explanation, receiving a warning about alleged fraudulent activities. Additionally, all her withdrawals had been pending for three days, amounting to over 62,000 rupees, and she had not received any funds. The Complaints Team concluded that the casino acted reasonably in blocking her account and confiscating her winnings due to breaches of rules regarding multiple accounts and the use of documents that did not belong to her. As a result, the complaint was rejected.

The player from South Korea had made multiple deposits and withdrawals at 1win but faced blocked withdrawal requests since February 8 after winning funds. Despite submitting all necessary documents and becoming a VIP member, the player had not received any update after waiting over two weeks, which led to concerns about unfair treatment and the potential for reporting to authorities. The Complaints Team had attempted to assist by seeking clarification on the player's situation and extending the communication period; however, due to a lack of response from the player, the complaint had been rejected.

The player from India had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The Complaints Team had reached out to the player to inquire about the status of the withdrawal and extended the response time by an additional 7 days. However, due to the player's lack of response to further inquiries, the complaint was ultimately rejected.

The player from India had successfully requested a withdrawal of 22,000 INR on February 8, 2025, but had not received the funds despite customer support confirming the withdrawal as successful. She continued to receive vague timelines for the processing of her payout. After engaging in communication with the Complaints Team, the casino stated that the withdrawal had been rejected by the payment system and the funds had been returned to her game balance. The complaint was ultimately rejected due to the player not responding to further inquiries, which hindered the investigation process.

The player from Buenos Aires encountered issues with deposits totaling 356,000, which had been debited from his account, but he had not received confirmation of the transactions in the casino. He sought clarity on whether the payment system or intermediaries were causing the problem. The Complaints Team extended the time for the player to respond and requested communication with the payment provider. However, due to the lack of response from the player, the complaint was ultimately rejected.

The player from Brazil had faced a long 30-day document verification process during which he could not withdraw funds, leading to a significant increase in his bankroll. After being allowed to withdraw within the daily limit for several days, his account was suddenly blocked on 06/30/2024, with the platform alleging he had used software to cheat, an accusation he denied with evidence. The Complaints Team had communicated with the casino, which claimed the account was blocked due to fraudulent actions, but the player maintained he had not committed any fraud. Ultimately, the Complaints Team concluded that the casino's confiscation of winnings and account blocking were justified due to the player acquiring excessive free spins due to a technical error.

The player from Venezuela faces account blocking issues with 1WIN Casino, claiming his account was closed without reason after a verification request. He completed the necessary KYC process but received no response, losing access to $500 in his account.

The player from Venezuela faces account blocking after being assured by the support that he could deposit in bolivars and withdraw in USDT. Despite verifying his status as a VIP client and playing legitimately, he receives a blocking email citing a rule violation and has had 1,700 blocked for four days without any explanation or response from the casino.

The player from Chile faced account closure without prior notice and encountered issues with identity verification, as the casino's links for verification were inconsistently processed. The Complaints Team attempted to gather additional information from the player to assist with the investigation but received no response. Consequently, the complaint was rejected due to the lack of communication, which prevented further investigation.

The player from the Philippines had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. We acknowledged the delay and advised her to be patient while the casino processed her withdrawal. After the recommended timeframe passed without a response from her, we were unable to investigate further and had to reject the complaint.

The player from Greece expressed frustration with the withdrawal process and account verification at 1win Casino. Despite submitting all requested documents for verification along with a withdrawal request made on 04/02/2025, he had not received any updates, and his withdrawal remained unprocessed. The issue was resolved when he confirmed that he had received his funds. The complaint was marked as 'resolved' in the system by the Complaints Team.

The player from South Korea experienced an extensive delay in processing a withdrawal request, which took over 50 hours. After contacting customer support, they were required to complete identity verification (KYC) but had not received any further updates in 13 hours. The player had only used a small bonus and primarily engaged in sports betting. The issue was resolved when the player confirmed receipt of the withdrawal amount after a period of waiting. The complaint was marked as 'resolved' by the Complaints Team, and the player was thanked for their cooperation.

The player from Poland faced issues withdrawing money from the casino and noted that others had waited as well. They mentioned having successfully withdrawn a large amount in one day after a 30-day wait. The issue was resolved as the complaint was rejected due to the player's lack of response to the Complaints Team's inquiries, which prevented further investigation.

The player from India had successfully completed two withdrawals but encountered an issue with the third withdrawal of 17,613. Despite having a verified account, the withdrawal was currently on hold. He had contacted customer support for assistance. The Complaints Team extended the response time for the player, but due to a lack of communication from him, the complaint was ultimately rejected.

The player from Israel had been waiting for a withdrawal to their crypto wallet since January 6th, 2025, but had not received any funds. Each time he contacted support, he was asked for different verification documents, causing significant delays that lasted almost a month. The complaint was ultimately rejected due to a lack of response from the player, which prevented further investigation into the issue.

The player from Nigeria had requested a withdrawal less than two weeks prior to submitting this complaint. The payment had not been processed yet. The issue was resolved after the player confirmed that the withdrawal had been received. The Complaints Team marked the complaint as 'resolved' in their system and offered assistance for any future challenges.

The player from Uganda faced account blocking by 1win for allegedly violating clause 9.7, which he denied. He had a pending withdrawal of 60,000 UGX and was unable to contact support after his account was blocked, despite having previously verified it. The Complaints Team extended the response time for the player to provide additional information, but due to a lack of communication from him, the complaint was ultimately rejected.

The player from India experienced account blockage at 1win casino after successfully completing KYC verification. The casino claimed he engaged in fraudulent activity without providing proof, and he requested assistance with the withdrawal of his funds. The Complaints Team communicated with the casino, which provided evidence of opposite betting with another user, leading to the conclusion that the casino's actions were justified. Consequently, the player's complaint was rejected.

The player from Chile reported that the casino arbitrarily closed her account and withheld her withdrawals. The Complaints Team investigated the situation and found that the casino justified the account closure based on breaches of its terms and conditions, specifically related to multiple accounts and incomplete KYC verification. As a result, the complaint was closed as unjustified.

The player from India had deposited 71,000 INR into 1win and won 141,000 INR, but faced canceled withdrawals that required him to re-verify his documents, which he completed successfully. The casino subsequently blocked his account, citing fraudulent activity without providing any evidence. Despite his repeated requests for justification and for the withdrawal of his winnings, the casino failed to respond adequately. The Complaints Team ultimately closed the complaint as unresolved due to the casino's lack of cooperation and absence of a valid gaming license, advising the player to consider reviews and ratings when choosing casinos in the future.

The player from India had his 1win account blocked without clear justification, claiming he had not engaged in any wrongdoing. He lost over 7000 rupees, had not received his withdrawal, and was requesting a refund or the unblocking of his account. Furthermore, he had not received any responses to his emails. The Complaints Team reviewed the situation and closed the complaint as unjustified, citing a breach of the casino's terms and conditions related to multiple accounts and verification issues.

The player from South Korea faced difficulties withdrawing funds from 1win, despite having completed the KYC verification. Their first withdrawal request on January 15th remained unprocessed, along with subsequent requests on January 18th and 19th. Customer service directed the player to email, but they received repetitive responses without resolution. The Complaints Team intervened, confirming that while the withdrawal took a long time, the player's KYC had been ultimately completed, and the account was blocked at the player's request. The case was considered resolved, as the casino helped us and fulfilled its part of the solution. Unfortunately, instead of waiting for the withdrawals to be processed, the player chose to cancel them and play with the winnings, resulting in the loss of funds.

The player from South Korea had requested a withdrawal less than two weeks prior to submitting the complaint. The payment had not been processed yet. The issue was resolved by extending the investigation period, allowing additional time for the player to respond regarding their withdrawal status. However, the complaint was ultimately rejected due to a lack of response from the player, which prevented further investigation.

The player from Chile found her account blocked unexpectedly, with funds remaining inside, and felt it was unfair to have her account closed without any explanation. The Complaints Team attempted to gather information regarding her KYC verification and the nature of her winnings but received no response from her. As a result, the investigation was unable to proceed, leading to the rejection of her complaint.

The player from Neuquén faced difficulties with a withdrawal from the casino, having waited a day without receiving any funds. The Complaints Team attempted to gather additional information from the player regarding account verification and the nature of the winnings but received no response. As a result, the investigation could not proceed, and the complaint was rejected due to a lack of communication from the player.

The player from India had a blocked casino account, which prevented access to her funds. Despite repeated reminders to the casino's support, the account remained inaccessible, and she requested the restoration of the account and an update to her email. The Complaints Team was unable to investigate further due to the player's lack of response to inquiries, which led to the rejection of the complaint.

The player from India had deposited money into the casino, but after 12 days, the funds had not been credited to his game account despite being deducted from his bank account. Communication with customer support had only resulted in repeated requests for patience. The issue was resolved after the successful crediting of the funds to their account. The Complaints Team marked the complaint as resolved and appreciated the player's cooperation.

The player from India had been waiting over two months for a pending withdrawal, despite having a fully verified account and previous successful withdrawals. Attempts to contact the security team had resulted in automated responses with no resolution. The issue was resolved after the player confirmed receipt of the withdrawal, leading to the complaint being marked as 'resolved' by the Complaints Team.

The player from Chile had been waiting for two weeks for a response from 1win regarding his withdrawal, with the casino stating that the payment provider, Airtm, had not authorized the transaction. Despite submitting two requests, the issue remained unresolved. The Complaints Team had extended the response time by seven days but ultimately had to reject the complaint due to the player's lack of response to inquiries.

The player from South Korea created an account with 1win casino in July 2024 and requested a withdrawal on December 31, 2024. Although the casino stated that the withdrawal would require KYC certification and would be processed within 14 days, it had not yet been completed, and the security department had not responded to his inquiries. The Complaints Team acknowledged the delay and transferred the case to a colleague for further assistance. However, due to the player having played out the funds in question, the complaint was ultimately rejected as the verification and withdrawal process could not be completed.

The player from Nigeria was unable to withdraw funds from 1win despite having successfully submitted the required documents to the security team via email. The player submitted a national ID card, which was approved, and had previously made successful withdrawals without issues. However, due to the lack of response to further inquiries from the Complaints Team, the investigation could not proceed, leading to the rejection of the complaint.

The player from India reports that his account has been closed permanently without permission, despite having available funds of 40,040 INR and not violating any rules. He requests the return of his balance, stating it is illegal for the casino to withhold his funds.

The player from Armenia struggled with a gambling addiction and had requested account closure multiple times, but the casino refused to do so. They continued to access their account, make deposits, and suffer losses, which prompted a demand for compensation. The Complaints Team concluded that the casino's account closure had been executed after a delay, but due to the absence of a self-exclusion request submitted before the player's last communication regarding their gambling issues, the request for a refund could not be processed. Consequently, the complaint closed as unresolved due to the casino not providing any updates.

The player from South Korea had requested a withdrawal prior to submitting their complaint. Unfortunately, their winnings had not been received yet. The Complaints Team had extended the inquiry period to allow the player more time to respond to questions regarding KYC verification. However, as the player did not provide the necessary information or respond to communications, the complaint was ultimately rejected.

The player from Buenos Aires has four pending withdrawal transactions totaling 120,000 pesos, with two of them pending for over 10 days and no updates from the casino. Despite receiving responses to other withdrawals, the player faces repeated delays and unhelpful replies from live chat.

The player from Buenos Aires reported losing a deposit of 10,000 and had sent multiple complaints via email without receiving a response. Despite providing proof of the transaction, the casino only instructed him to wait 7 days for a resolution. The player later stated that additional deposits of 30,000, 20,000, and 7,000 Argentine pesos were also lost due to the casino's failure to recognize the transactions. The complaint was ultimately rejected due to the player's lack of response to further inquiries from the Complaints Team.

The player from India had requested a withdrawal less than two weeks prior to submitting the complaint. Their money had not been received yet. The Complaints Team had acknowledged the delay and initially advised patience while awaiting the completion of the withdrawal process. However, after extending the response time and receiving no further communication from the player, the complaint was rejected due to a lack of information necessary for further investigation.

The player from India faced issues with her account as she was unable to withdraw her funds. The casino's security team claimed she had violated rules and policies, but she insisted she had not and requested proof of the violations. The Complaints Team attempted to gather more information but ultimately could not proceed due to the player's lack of response. As a result, the complaint was rejected.

The player from India faced issues with frozen withdrawals despite having completed the KYC process again, even though her account had previously been verified. After initiating four withdrawal requests that were not processed within 48 hours, she canceled them and resubmitted new requests, but still received no response from customer support. The issue was resolved, and the complaint was marked as 'resolved' in the system after the player confirmed that her concerns had been addressed.

The player from India had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The player reported that his account was on hold by the casino's security team without any notification. After several communications, the casino confirmed that the account verification had been completed and the account was functioning normally. However, the player did not respond to follow-up inquiries from the Complaints Team, which led to the rejection of the complaint due to lack of information.

The player from Brazil faced withdrawal issues from the 1win platform after winning on November 11th, 2024, and had been waiting for 40 days. Despite multiple attempts to resolve the issue through emails, calls, and submitting documents, she had not received any resolution. The Complaints Team was unable to investigate further due to the lack of response from her to their inquiries, resulting in the rejection of the complaint.

The player from Germany faced significant issues with withdrawing €200 in winnings from 1win Casino, which had not been credited despite submitting all necessary documents. He reported ongoing problems with customer support, including contradictory information regarding his withdrawal and repeated requests for documentation he had already provided. The Complaints Team reached out multiple times for clarification and extended response times, but ultimately, the player did not respond to inquiries or provide the requested documents, leading to the rejection of the complaint.

The player from South Korea had submitted an ID and facial verification for a withdrawal on December 1st but had not received a response from the casino's security team, despite the 14-day wait period having elapsed. The customer service continued to provide the same automated reply to wait. The Complaints Team was unable to investigate further due to a lack of response from the player to follow-up questions, which resulted in the rejection of the complaint.

The player from Mexico had a pending withdrawal from December 6th despite having a verified account and meeting all withdrawal requirements. The casino claimed the delay was due to the bank, but the player confirmed that no transfer had occurred. They expressed concern about the lack of fulfillment of the casino's stated withdrawal timeframe. After multiple communications regarding account access issues and balance discrepancies, the player successfully logged in and submitted a new withdrawal request, which was processed quickly. The complaint was marked as resolved by the Complaints Team.

The player from South Korea had requested a withdrawal of 540,000 KRW two weeks ago but had not received the payment yet. Despite previous withdrawals being processed within two hours, the casino had cited a complaint from the finance team that caused delays, yet they did not provide a detailed reason for the hold-up. The issue was resolved after 16 days when the casino canceled the initial withdrawal request, allowing the player to submit a new request, which was processed immediately. The complaint was marked as 'resolved' in our system.

The player from Tanzania was unable to withdraw funds from the casino due to losing access to his email and failing to change it despite multiple attempts. He noted that agents did not ask about the email during deposits but were now insisting on it for withdrawals. The Complaints Team had attempted to assist by requesting further information and extending the response time, but the player did not respond to inquiries. As a result, the complaint was rejected due to a lack of further communication from the player.

The player from Nicaragua had requested self-exclusion from 1Win casino for 90 days but later sought to have his account reopened before the period ended due to gambling addiction issues. He had requested assistance to recover his losses of $20,400, citing the casino's failure to uphold responsible gaming practices. The Complaints Team had attempted to assist by advising the player to clarify his gambling addiction in communications with the casino. However, due to a lack of response from the player, the complaint could not be investigated further and was therefore rejected.

The player from Nigeria requested assistance after 1win had blocked his account following a withdrawal attempt of $480. He had successfully changed his email to receive OTPs after a long period of inactivity but faced issues after submitting the necessary documents for account verification. The Complaints Team reviewed the case and contacted the casino for clarification. After receiving evidence from the casino, the complaint was rejected as unjustified due to a breach of terms regarding multiple accounts linked by the same payment method.

The player from Greece reported that 1win Casino was withholding his winnings of €621.35, despite having complied with verification requirements. After his account underwent a review process with no clear reason stated in the terms and conditions, he deemed the casino's actions unjustified and requested assistance in recovering his funds. The issue remained unresolved as the player did not respond to the Complaints Team's inquiries, which led to the rejection of the complaint.

The player from India had attempted to withdraw 7,000 rupees, but after completing the verification, found that their account had been blocked without receiving their winnings. The Complaints Team investigated the issue and discovered that the player had created multiple accounts on the casino's website, which was against the casino's terms and conditions. As a result, the player's complaint was rejected due to this violation.

The player from India had requested a withdrawal a month ago, which showed as completed, but he had not received the funds. He had repeatedly raised the issue with 1win, yet they only provided vague responses without definitive proof. Despite providing the necessary documentation and requesting the casino to prove the transaction, the casino claimed they did not receive any requests from the player's email. The Complaints Team had extended the investigation period multiple times; however, the player ultimately did not respond to the inquiries, leading to the rejection of the complaint.

The player from Switzerland experienced a delay in withdrawing $10,000, having waited over 9 days despite submitting all requested personal documents. The Complaints Team reviewed the situation and found that the casino provided evidence of duplicate accounts, which justified the casino's actions in blocking the player's account. As a result, the complaint was rejected.

The player from Argentina had been attempting to withdraw her winnings since October 24th but had not received a solution despite sending emails, verifying her account, and contacting support daily. The Complaints Team had been unable to assist further as she did not respond to inquiries or provide the necessary information for investigation. Therefore, the complaint had been rejected.

The player from Norway was unable to verify her account with 1win due to not receiving the verification email, which hindered her ability to withdraw funds. Despite following customer support's advice to check all email folders and use a different email address, the issue persisted. The Complaints Team attempted to gather more information and extended the response time; however, due to the player's lack of response, the complaint could not be investigated further and was rejected.

The player from Kenya had a pending withdrawal in the casino. The Complaints Team acknowledged the player's concern regarding the delay in receiving winnings. After initial communication, the player confirmed receiving KES 4,000, with remaining balances noted. However, due to the player's lack of response to follow-up inquiries, the complaint was rejected.

The player from India was unable to withdraw funds from the 1win betting platform despite having successfully completed the KYC verification and receiving confirmation that her account was verified. Since the completion of the verification, she had not been able to process any withdrawals. The issue was resolved after the Complaints Team intervened and contacted the casino, which led to the player receiving her pending withdrawals. The player confirmed that her withdrawal was successful and expressed gratitude towards both the casino and the Complaints Team for their assistance.

The player from Bolivia faced a delay in the verification of his 1win account, which exceeded the promised timeframe of 30 days and lasted over 60 days. Despite sending multiple emails, the verification issue remained unresolved, and he expressed frustration over his inability to withdraw his balance. The Complaints Team investigated the situation and, after reviewing evidence from the casino indicating that the player had engaged in prohibited betting behavior, rejected the complaint.

The player from Chile had lost access to the registered email and was unable to withdraw funds because the casino processed the request to change the email but did not complete it. The issue remained unresolved as the player did not respond to the Complaints Team's inquiries for further clarification. Consequently, the complaint was rejected due to the lack of communication from the player.

The player from India faced a 10-day delay in processing a withdrawal and had submitted the required documents along with a selfie for verification. After being told to expect a response within 14 days, he had yet to receive any updates. Despite waiting 30 days, he reported no progress and requested assistance from the Complaints Team. The issue remained unresolved as the player did not respond to follow-up inquiries, leading to the rejection of the complaint due to a lack of communication.

The player from Russia had their account blocked after verification without explanation, with the casino citing general rules. They asserted that they did not violate any terms and maintained only one account and one crypto wallet. The Complaints Team had attempted to resolve the issue by seeking clarification from the casino regarding accusations of opposite betting and multiple accounts. However, due to the player's lack of response to inquiries, the complaint was rejected.

The player from France had been charged for three months without having his game account activated. After three months, the casino claimed that a refund had been issued, but the player had not received it and had requested a refund receipt, which the casino refused to provide. The issue was resolved after the Complaints Team facilitated communication with the casino, resulting in the player receiving the refund. The complaint was marked as 'resolved' in the system.

The player from India claimed that the casino's above-average rating was fake and that the games were rigged. He had requested a self-exclusion several months prior, but the casino had ignored it, and the player then requested permanent account deletion. The Complaints Team extended the response time but ultimately, due to the player's lack of response to inquiries, the complaint was rejected as further investigation was not possible.

The player from India had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The Complaints Team had extended the timeframe for the player to respond but ultimately had to reject the complaint due to a lack of communication from her. As a result, the investigation could not proceed.

The player from India reported that a bet was not placed as intended, and despite communication with the 1win VIP manager who promised a resolution, the funds had not been credited for three days. The Complaints Team acknowledged the issue but clarified that it pertained to sports betting, which was outside their scope for investigation. Consequently, the complaint was referred to a service specializing in sports-betting-related issues, and the case was closed.

The player from India had their 1win account (ID: 96899444) blocked due to an alleged violation of the 9.7 rule after making a significant deposit and experiencing a subsequent withdrawal cancellation. Despite submitting documents for verification and successfully completing the process, customer service responses were rude and unhelpful. The player sought assistance in retrieving their funds, which were critical for an upcoming surgery. The complaint was ultimately rejected by the Complaints Team after reviewing evidence from the casino, which indicated that the player had breached terms regarding multiple accounts linked by the same IP address and payment method. Consequently, the complaint was deemed unjustified, and the player was advised to seek support for gambling-related issues.

The player from Argentina had made 12 withdrawals from the casino to Binomo, but only 9 had been received. Binomo required information to file a claim, which 1Win had refused to provide. The issue was resolved after the player requested transaction hashes, which the casino eventually supplied. With the hashes, the player was able to file a claim with the receiving entity, resulting in a refund, albeit with a 10% fee. The complaint was marked as resolved by the Complaints Team.

The player from the United Kingdom had deposited 200,000 Thai Baht in Ethereum, but the funds had not been credited to their account wallet despite having provided all necessary transaction details. Although a subsequent deposit of 100,000 Thai Baht was credited quickly, the player experienced delays and unsatisfactory responses from customer support regarding the initial transaction. It was reported that the player's account had been hacked, resulting in the loss of funds. The Complaints Team explained that matters related to cybercrimes were outside their jurisdiction and advised the player to contact the police and their bank for further assistance, leading to the rejection of the complaint.

The player from South Korea faced issues with withdrawing funds after his accounts were suspended due to a reported voice phishing account. Despite completing the KYC process as requested, he had not received his deposit back after 15 days and was only told to wait. The Complaints Team confirmed receiving evidence from the casino that justified their actions, citing fraudulent activity related to the account. Consequently, the complaint was rejected based on the information provided.

A player from Russia had been waiting for 36 days without any response from 1win regarding the verification of their account. Despite winning a large sum in the live casino, the player felt ignored as their messages went unanswered. The issue was eventually resolved when the casino confirmed the successful completion of the account verification, allowing the player to access the full site functionality and process their withdrawal. The player has since confirmed receipt of the funds, and the complaint has been marked as "resolved" in our system.

The player from Ecuador faced issues with withdrawing money from their casino account, as all withdrawal attempts were being rejected despite their account status being reported as fine. The issue was resolved after the player confirmed that the problem had been addressed by the casino. The Complaints Team marked the complaint as 'resolved' in their system.

The player from Argentina faced issues with a deposit that had not been credited for 5 days. The Complaints Team extended the response time by 7 days to allow her to provide additional information. However, due to a lack of response from her, the complaint could not be investigated further and was rejected.

The player from Argentina faced ongoing issues with account verification and withdrawal delays at the casino since the beginning of the month. Although he managed one withdrawal of 1,400,000 Argentine pesos, further attempts were not successful due to his account being blocked and ambiguous responses regarding a verification process. After a thorough investigation, it was concluded that the complaint was rejected due to evidence of submitted forged documents, which were strictly prohibited by the casino. The player was informed that assistance could not be provided in this dispute.

The player from South Korea faced issues after his bank account was frozen due to a flagged withdrawal from 1win, which he had legally obtained. Despite his requests to withdraw to a different account, 1win remained uncooperative, insisting on waiting periods that did not resolve the issue. Additionally, the player's name was incorrectly displayed on the platform, causing further complications. The Complaints Team extended the investigation period but ultimately rejected the complaint due to a lack of response from the player, which prevented further investigation.

The player from Nigeria reported that 1win had unfairly blocked her account, claiming a violation of rules that she denied. Despite previously successful verifications and withdrawals, her account was recently placed under verification again and subsequently blocked, resulting in a loss of over 1.2 million naira. She had reached out to 1win multiple times without receiving any response. The Complaints Team reviewed the case and received confirmation from the casino that the account was blocked due to the player's use of a prohibited betting strategy in sports betting. As the complaint was related to sports betting, the team was unable to provide further assistance and advised the player to seek help from services that handled sports betting issues.

The player from Bolivia faced an issue with her account being blocked after attempting to withdraw 450 dollars, despite having previously completed successful withdrawals and verifying her identity. She had not received a clear response regarding the account status or when her funds would be returned. The Complaints Team reviewed the case and found that the casino's decision to block the account was supported by evidence of a breach of terms due to multiple linked accounts. Consequently, the complaint was rejected as unjustified, and the casino's actions were deemed compliant with its terms and conditions.

The player from Egypt reported that their account on the 1win website had been closed for no reason, preventing them from withdrawing their winnings of over 2,999,999 Egyptian pounds. Despite having submitted all required documents to support on August 27th, they had not received a response within the stated period of 30 days, and it had now been over 55 days since the account was blocked. The Complaints Team concluded that the player had attempted to mislead the investigation by impersonating another individual, which violated policies. Consequently, the complaint was closed, and the player's account was permanently banned.

The player from Egypt had his account closed on the 1win website, which contained over 2,400,000 Egyptian pounds. Despite having submitted the required documents to the security department more than 50 days prior, he had not received a response regarding the account blockage. The Complaints Team had attempted to gather additional information and communicate with the casino on his behalf; however, the complaint was ultimately rejected following the player's explicit request for no further assistance.

The player from India faced issues with a withdrawal request made 16 days ago from 1win. While one of the two requested amounts of 45k had been settled, the other remained unaddressed despite communications with the VIP manager and support team. The complaint was resolved after the player confirmed that the remaining amount had been settled. The issue was marked as resolved in the system, and the player was encouraged to reach out for future assistance if needed.

The player from South Korea encountered issues with depositing money after returning funds via Tron to the original deposit address. Although the transfer was confirmed, 1win claimed that the deposit conditions were not met, preventing processing. After providing video evidence of the transaction and following up with the casino, the issue was resolved with the funds being returned to the player's game balance, allowing for a successful withdrawal. The complaint was marked as 'resolved' by the Complaints Team.

The player from Russia had successfully completed verification after a withdrawal request but received notice that his account was under review, which could take up to 30 days. On the ninth day, he learned that his account was blocked with no recovery options, leading to frustration about being treated unfairly. The issue was resolved by clarifying that the complaint pertained to sports betting, which was outside the scope of the forum's focus on online casino complaints, resulting in the complaint being rejected.

The player from South Korea faced a significant delay in withdrawing funds since August 6th, with the casino placing the withdrawal on hold for account authentication. Despite the promised timeframe of 14 to 30 days for authentication, the player had not received a response for over 70 days, with the last withdrawal request still pending since September 15th. Following the intervention of the Complaints Team, the player's account verification was completed, and the withdrawal was successfully processed. The player confirmed receipt of the funds, and the complaint was marked as resolved.

The player from India faces an account blockage after attempting to withdraw ₹1200 from 1win. Despite submitting KYC documents, the casino accuses him of fraudulent actions without providing evidence, while he claims to have only one account and has played fairly. He seeks clarification and expects the casino to provide proof of their accusations.

The player from India had her account blocked at 1win after previously confirming her identity and making withdrawals. She experienced a delay in getting her funds back, totaling around 19,000, and received no response to her emails. The Complaints Team reviewed the case and contacted the casino, which provided evidence supporting the decision to block her account due to a breach of terms related to multiple accounts linked by the same payment method. Consequently, the complaint was rejected as unjustified, and the casino's actions were upheld.

The player from India had deposited funds on September 28, but the amount had still not been credited to his balance. After multiple contacts with customer support, he was informed that it was a technical issue that should be resolved within 1 to 7 days, but the problem persisted beyond that timeframe. The player contacted his payment provider and bank, confirming that the transaction had been successfully sent. After continued delays, the casino finally added the pending deposit on October 20, resolving the issue. The complaint was marked as resolved by the Complaints Team.

The player from India had not received his withdrawal of 2500 after 4-5 days and faced account blockage following KYC verification. The Complaints Team had attempted to resolve the issue but was unable to proceed due to the player's lack of response to their inquiries. Consequently, the complaint was rejected.

The player from Morocco reported a missing 190 euros from their account after a win, with customer service providing inconsistent excuses and ignoring evidence of the missing funds. The player felt disrespected and expressed frustration over the situation. The Complaints Team was unable to proceed with the investigation due to the player's lack of response to requests for evidence, which led to the rejection of the complaint.

The player from Russia had requested a withdrawal of 779,000₽ from 1win online casino one month ago, but it had not been processed. After completing the required document verification, the player received a message stating that the withdrawal request had been declined, and communication from customer support had ceased since then. The issue was resolved when the player received the payment.

The player from Argentina had struggled with a gambling addiction and had repeatedly requested self-exclusion, but the casino's support had not responded adequately. After expressing frustration about their lack of help, the casino blocked his account, and he sought a refund of over 2,500,000 ARS lost during that time. The Complaints Team determined that the casino had failed to adhere to self-exclusion policies by reopening the player's account shortly after it had been closed, despite clear indications of the player's gambling issues. Consequently, the complaint was marked as unresolved due to the casino's lack of engagement and failure to address the situation appropriately. However, after further communication, the casino processed the player's refund, and the issue was successfully resolved.

The player from Peru wanted to withdraw winnings from 1win but could not due to a missing email confirmation that never arrived, despite attempts to change the email address. The player was concerned about the funds in the account. The player did not respond to the Complaints Team's inquiries, which led to the rejection of the complaint.

The player from Russia faced account issues after a lengthy withdrawal process that had begun on June 23-25, during which his initial requests were delayed and required multiple document verifications. Ultimately, on August 16th, he was informed that his account was locked for allegedly violating rule 9.7, leading to a request for the return of his deposit of $2,070. The Complaints Team investigated the matter and, after receiving evidence from the casino, concluded that the complaint was unjustified due to the player's breach of the casino's terms regarding multiple accounts linked by the same payment method. Consequently, the casino's actions were deemed appropriate according to its terms and conditions.

The player from Pakistan had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The player confirmed that their account was already verified and had expected a quicker response from the casino. The issue was eventually resolved, and the player received their withdrawal amount.

The player from India faced difficulties withdrawing funds from 1win casino due to an account block after making a deposit. They sought assistance in resolving the issue. The Complaints Team attempted to gather more information from the player regarding their communication with the casino and the circumstances of the account block. However, due to a lack of response from the player, the investigation could not proceed, resulting in the rejection of the complaint.

The player from Colombia experienced delays in withdrawing funds from their verified account despite multiple attempts to contact support. Their withdrawal request remained pending, leaving a significant amount of money trapped on the platform. The Complaints Team acknowledged the player's concerns but ultimately rejected the complaint after confirming that the player had lost all initial funds and that the account still did not allow withdrawals after nearly 30 days. The player was advised to be cautious about the platform's operations.

The player from India reported that his gaming account had been blocked without reason, resulting in his funds being stuck on the casino's website. The Complaints Team investigated the issue and found that the casino had blocked the account due to violations of terms related to multiple accounts associated with the same payment method. Despite the player's explanation regarding a mistaken payment from a family bank account, the casino maintained its decision. Consequently, the complaint was rejected as the casino's terms were deemed to have been violated.

The player from Argentina had a pending withdrawal of 80,000 ARS that had not been transferred. Despite reaching out for assistance, he did not receive any response. We requested additional information to investigate the issue, but no reply was received from the player. As a result, the complaint was rejected.

The player from India had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The Complaints Team intervened by contacting the casino for information regarding the status of the player's withdrawal. After the inquiry, the player confirmed that the winnings had been received, leading to the resolution of the complaint. The Complaints Team marked the issue as resolved and expressed appreciation for the player's cooperation.

The player from India had requested a withdrawal from the 1win casino one month prior, and after initial delays, was instructed to send documents for verification. Despite completing the verification, the security team had not responded in over 45 days. The complaint was reviewed, and it was determined that the player's account had been blocked due to violations of the casino's terms and conditions, specifically related to multiple accounts and failed KYC verification. Consequently, the complaint was closed as unjustified.