1win Casino Review

The player from Norway is unable to verify their account with 1win due to not receiving the verification email, which is hindering her ability to withdraw funds. Despite following customer support's advice to check all email folders and use a different email address, the issue persists.

The player from Kenya had a pending withdrawal in the casino. The Complaints Team acknowledged the player's concern regarding the delay in receiving winnings. After initial communication, the player confirmed receiving KES 4,000, with remaining balances noted. However, due to the player's lack of response to follow-up inquiries, the complaint was rejected.

The player from India is unable to withdraw funds from the 1win betting platform despite successfully completing the KYC verification and receiving confirmation that the account is verified. Since the completion of the verification, she has not been able to process any withdrawals.

The player from Bolivia is facing a delay in the verification of their 1win account, which has exceeded the promised timeframe of 30 days, now lasting over 60 days. Despite sending emails, the verification issue remains unresolved.

The player from Chile had lost access to the registered email and was unable to withdraw funds because the casino processed the request to change the email but did not complete it. The issue remained unresolved as the player did not respond to the Complaints Team's inquiries for further clarification. Consequently, the complaint was rejected due to the lack of communication from the player.

The player from India is facing a 10-day delay in processing a withdrawal and has submitted required documents along with a selfie for verification. After being told to expect a response within 14 days, he has yet to receive any updates.

The player from Russia had their account blocked after verification without explanation, with the casino citing general rules. They assert that they did not violate any terms and maintain only one account and one crypto wallet.

The player from France had been charged for three months without having his game account activated. After three months, the casino claimed that a refund had been issued, but the player had not received it and had requested a refund receipt, which the casino refused to provide. The issue was resolved after the Complaints Team facilitated communication with the casino, resulting in the player receiving the refund. The complaint was marked as 'resolved' in the system.

The player from India claimed that the casino's above-average rating was fake and that the games were rigged. He had requested a self-exclusion several months prior, but the casino had ignored it, and the player then requested permanent account deletion. The Complaints Team extended the response time but ultimately, due to the player's lack of response to inquiries, the complaint was rejected as further investigation was not possible.

The player from India had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The Complaints Team had extended the timeframe for the player to respond but ultimately had to reject the complaint due to a lack of communication from her. As a result, the investigation could not proceed.

The player from India reported that a bet was not placed as intended, and despite communication with the 1win VIP manager who promised a resolution, the funds had not been credited for three days. The Complaints Team acknowledged the issue but clarified that it pertained to sports betting, which was outside their scope for investigation. Consequently, the complaint was referred to a service specializing in sports-betting-related issues, and the case was closed.

The player from India had their 1win account (ID: 96899444) blocked due to an alleged violation of the 9.7 rule after making a significant deposit and experiencing a subsequent withdrawal cancellation. Despite submitting documents for verification and successfully completing the process, customer service responses were rude and unhelpful. The player sought assistance in retrieving their funds, which were critical for an upcoming surgery. The complaint was ultimately rejected by the Complaints Team after reviewing evidence from the casino, which indicated that the player had breached terms regarding multiple accounts linked by the same IP address and payment method. Consequently, the complaint was deemed unjustified, and the player was advised to seek support for gambling-related issues.

The player from the United Kingdom had deposited 200,000 Thai Baht in Ethereum, but the funds had not been credited to their account wallet despite having provided all necessary transaction details. Although a subsequent deposit of 100,000 Thai Baht was credited quickly, the player experienced delays and unsatisfactory responses from customer support regarding the initial transaction. It was reported that the player's account had been hacked, resulting in the loss of funds. The Complaints Team explained that matters related to cybercrimes were outside their jurisdiction and advised the player to contact the police and their bank for further assistance, leading to the rejection of the complaint.

The player from South Korea faced issues with withdrawing funds after his accounts were suspended due to a reported voice phishing account. Despite completing the KYC process as requested, he had not received his deposit back after 15 days and was only told to wait. The Complaints Team confirmed receiving evidence from the casino that justified their actions, citing fraudulent activity related to the account. Consequently, the complaint was rejected based on the information provided.

A player from Russia had been waiting for 36 days without any response from 1win regarding the verification of their account. Despite winning a large sum in the live casino, the player felt ignored as their messages went unanswered. The issue was eventually resolved when the casino confirmed the successful completion of the account verification, allowing the player to access the full site functionality and process their withdrawal. The player has since confirmed receipt of the funds, and the complaint has been marked as "resolved" in our system.

The player from Ecuador faced issues with withdrawing money from their casino account, as all withdrawal attempts were being rejected despite their account status being reported as fine. The issue was resolved after the player confirmed that the problem had been addressed by the casino. The Complaints Team marked the complaint as 'resolved' in their system.

The player from Argentina faced issues with a deposit that had not been credited for 5 days. The Complaints Team extended the response time by 7 days to allow her to provide additional information. However, due to a lack of response from her, the complaint could not be investigated further and was rejected.

The player from Argentina faces ongoing issues with account verification and withdrawal delays at the casino since the beginning of the month. Although he managed one withdrawal of 1,400,000 Argentine pesos, further attempts have not been successful due to his account being blocked and ambiguous responses regarding a verification process.

The player from South Korea faced issues after his bank account was frozen due to a flagged withdrawal from 1win, which he had legally obtained. Despite his requests to withdraw to a different account, 1win remained uncooperative, insisting on waiting periods that did not resolve the issue. Additionally, the player's name was incorrectly displayed on the platform, causing further complications. The Complaints Team extended the investigation period but ultimately rejected the complaint due to a lack of response from the player, which prevented further investigation.

The player from Nigeria reported that 1win had unfairly blocked her account, claiming a violation of rules that she denied. Despite previously successful verifications and withdrawals, her account was recently placed under verification again and subsequently blocked, resulting in a loss of over 1.2 million naira. She had reached out to 1win multiple times without receiving any response. The Complaints Team reviewed the case and received confirmation from the casino that the account was blocked due to the player's use of a prohibited betting strategy in sports betting. As the complaint was related to sports betting, the team was unable to provide further assistance and advised the player to seek help from services that handled sports betting issues.

The player from Bolivia faced an issue with her account being blocked after attempting to withdraw 450 dollars, despite having previously completed successful withdrawals and verifying her identity. She had not received a clear response regarding the account status or when her funds would be returned. The Complaints Team reviewed the case and found that the casino's decision to block the account was supported by evidence of a breach of terms due to multiple linked accounts. Consequently, the complaint was rejected as unjustified, and the casino's actions were deemed compliant with its terms and conditions.

The player from Egypt reported that their account on the 1win website had been closed for no reason, preventing them from withdrawing their winnings of over 2,999,999 Egyptian pounds. Despite having submitted all required documents to support on August 27th, they had not received a response within the stated period of 30 days, and it had now been over 55 days since the account was blocked. The Complaints Team concluded that the player had attempted to mislead the investigation by impersonating another individual, which violated policies. Consequently, the complaint was closed, and the player's account was permanently banned.

The player from Egypt had his account closed on the 1win website, which contained over 2,400,000 Egyptian pounds. Despite having submitted the required documents to the security department more than 50 days prior, he had not received a response regarding the account blockage. The Complaints Team had attempted to gather additional information and communicate with the casino on his behalf; however, the complaint was ultimately rejected following the player's explicit request for no further assistance.

The player from India faced issues with a withdrawal request made 16 days ago from 1win. While one of the two requested amounts of 45k had been settled, the other remained unaddressed despite communications with the VIP manager and support team. The complaint was resolved after the player confirmed that the remaining amount had been settled. The issue was marked as resolved in the system, and the player was encouraged to reach out for future assistance if needed.

The player from South Korea encounters issues with depositing money after returning funds via Tron to the original deposit address. Although the transfer is confirmed, 1win claims that the deposit conditions were not met, preventing processing.

The player from Russia had successfully completed verification after a withdrawal request but received notice that his account was under review, which could take up to 30 days. On the ninth day, he learned that his account was blocked with no recovery options, leading to frustration about being treated unfairly. The issue was resolved by clarifying that the complaint pertained to sports betting, which was outside the scope of the forum's focus on online casino complaints, resulting in the complaint being rejected.

The player from South Korea faced a significant delay in withdrawing funds since August 6th, with the casino placing the withdrawal on hold for account authentication. Despite the promised timeframe of 14 to 30 days for authentication, the player had not received a response for over 70 days, with the last withdrawal request still pending since September 15th. Following the intervention of the Complaints Team, the player's account verification was completed, and the withdrawal was successfully processed. The player confirmed receipt of the funds, and the complaint was marked as resolved.

The player from India faces an account blockage after attempting to withdraw ₹1200 from 1win. Despite submitting KYC documents, the casino accuses him of fraudulent actions without providing evidence, while he claims to have only one account and has played fairly. He seeks clarification and expects the casino to provide proof of their accusations.

The player from India had her account blocked at 1win after previously confirming her identity and making withdrawals. She experienced a delay in getting her funds back, totaling around 19,000, and received no response to her emails. The Complaints Team reviewed the case and contacted the casino, which provided evidence supporting the decision to block her account due to a breach of terms related to multiple accounts linked by the same payment method. Consequently, the complaint was rejected as unjustified, and the casino's actions were upheld.

The player from India had deposited funds on September 28, but the amount had still not been credited to his balance. After multiple contacts with customer support, he was informed that it was a technical issue that should be resolved within 1 to 7 days, but the problem persisted beyond that timeframe. The player contacted his payment provider and bank, confirming that the transaction had been successfully sent. After continued delays, the casino finally added the pending deposit on October 20, resolving the issue. The complaint was marked as resolved by the Complaints Team.

The player from India had not received his withdrawal of 2500 after 4-5 days and faced account blockage following KYC verification. The Complaints Team had attempted to resolve the issue but was unable to proceed due to the player's lack of response to their inquiries. Consequently, the complaint was rejected.

The player from Morocco reported a missing 190 euros from their account after a win, with customer service providing inconsistent excuses and ignoring evidence of the missing funds. The player felt disrespected and expressed frustration over the situation. The Complaints Team was unable to proceed with the investigation due to the player's lack of response to requests for evidence, which led to the rejection of the complaint.

The player from Russia had requested a withdrawal of 779,000₽ from 1win online casino one month ago, but it had not been processed. After completing the required document verification, the player received a message stating that the withdrawal request had been declined, and communication from customer support had ceased since then. The issue was resolved when the player received the payment.

The player from Argentina is struggling with a gambling addiction and has repeatedly requested self-exclusion, but the casino's support has not responded adequately. After expressing frustration about their lack of help, the casino has now blocked their account, and they are seeking a refund of over 2,500,000 ARS lost during this time.

The player from Peru wanted to withdraw winnings from 1win but could not due to a missing email confirmation that never arrived, despite attempts to change the email address. The player was concerned about the funds in the account. The player did not respond to the Complaints Team's inquiries, which led to the rejection of the complaint.

The player from Russia faced account issues after a lengthy withdrawal process that had begun on June 23-25, during which his initial requests were delayed and required multiple document verifications. Ultimately, on August 16th, he was informed that his account was locked for allegedly violating rule 9.7, leading to a request for the return of his deposit of $2,070. The Complaints Team investigated the matter and, after receiving evidence from the casino, concluded that the complaint was unjustified due to the player's breach of the casino's terms regarding multiple accounts linked by the same payment method. Consequently, the casino's actions were deemed appropriate according to its terms and conditions.

The player from Pakistan had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The player confirmed that their account was already verified and had expected a quicker response from the casino. The issue was eventually resolved, and the player received their withdrawal amount.

The player from India faced difficulties withdrawing funds from 1win casino due to an account block after making a deposit. They sought assistance in resolving the issue. The Complaints Team attempted to gather more information from the player regarding their communication with the casino and the circumstances of the account block. However, due to a lack of response from the player, the investigation could not proceed, resulting in the rejection of the complaint.

The player from Colombia experienced delays in withdrawing funds from their verified account despite multiple attempts to contact support. Their withdrawal request remained pending, leaving a significant amount of money trapped on the platform. The Complaints Team acknowledged the player's concerns but ultimately rejected the complaint after confirming that the player had lost all initial funds and that the account still did not allow withdrawals after nearly 30 days. The player was advised to be cautious about the platform's operations.

The player from India reported that his gaming account had been blocked without reason, resulting in his funds being stuck on the casino's website. The Complaints Team investigated the issue and found that the casino had blocked the account due to violations of terms related to multiple accounts associated with the same payment method. Despite the player's explanation regarding a mistaken payment from a family bank account, the casino maintained its decision. Consequently, the complaint was rejected as the casino's terms were deemed to have been violated.

The player from Argentina had a pending withdrawal of 80,000 ARS that had not been transferred. Despite reaching out for assistance, he did not receive any response. We requested additional information to investigate the issue, but no reply was received from the player. As a result, the complaint was rejected.

The player from India had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The Complaints Team intervened by contacting the casino for information regarding the status of the player's withdrawal. After the inquiry, the player confirmed that the winnings had been received, leading to the resolution of the complaint. The Complaints Team marked the issue as resolved and expressed appreciation for the player's cooperation.

The player from India had requested a withdrawal from the 1win casino one month prior, and after initial delays, was instructed to send documents for verification. Despite completing the verification, the security team had not responded in over 45 days. The complaint was reviewed, and it was determined that the player's account had been blocked due to violations of the casino's terms and conditions, specifically related to multiple accounts and failed KYC verification. Consequently, the complaint was closed as unjustified.

The player from Austria had a pending withdrawal of 80 EUR from 1win Casino since August 29. Although a previous withdrawal of 15 EUR had been completed successfully, support informed him that he needed to complete verification. Despite reaching out to multiple email addresses, he received no response regarding the verification or the delayed withdrawal. The issue was resolved after the player successfully completed the required verification, and the casino confirmed that the account was operating normally, allowing the player to access the full functionality of the site.

The player from Ecuador had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The Complaints Team acknowledged the player's concern regarding the delay, which had exceeded 14 days without communication from the casino after submitting the required documents. The issue was currently being addressed, and the player was advised to wait for the casino's response while the team monitored the situation.

The player from China had her account closed after winning 3400 USDT while playing live casino, despite having complied with verification requests. The casino cited potential fraudulent actions, which the player disputed, claiming she only had one account and played normally. The Complaints Team reviewed the case and, after receiving evidence from the casino, concluded that the complaint was unjustified due to a breach of the casino's terms and conditions. The player was advised to consult the gambling authority for further assistance.

The player from India reported that his account at 1win was blocked without reason, and despite multiple requests, he had not received a refund or resolution. He sought to have his account unblocked to withdraw his funds. The issue remained unresolved as the player did not respond to the Complaints Team's requests for documentation and clarification, which led to the rejection of the complaint.

The player from India had their account blocked without explanation despite being verified. They expressed concern about potential scams affecting other users on the site. The Complaints Team contacted the casino, which provided evidence of fraudulent activity, leading to the conclusion that the casino's actions were justified. As a result, the player's complaint was rejected.

The player from India reported that their account at 1win was blocked without any reason despite having completed the verification process. They expressed frustration about the situation, labeling the site as fraudulent. The Complaints Team investigated the issue and communicated with the casino, which provided evidence of fraudulent activity associated with the player's account. Consequently, it was concluded that the casino's actions were justified, and the player's complaint was rejected.

The player from Nigeria had been attempting to withdraw his funds for over a year without success. When he contacted customer service, they only took his account ID and promised to send an email, which he never received. The issue was addressed by the Complaints Team, who facilitated communication with the casino regarding the player's pending withdrawal and verification process. However, the case was ultimately rejected due to the player's lack of response to inquiries and failure to follow the casino's instructions.

The player from Quebec had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The player's account had been blocked after a withdrawal request, leading to frustration over the situation. The Complaints Team had reached out to the casino on the player's behalf to gather more information, but due to the nature of the issue related to sports betting, the complaint had been rejected.

The player from Peru was unable to withdraw funds due to account verification issues, as the system prompted her to enter a different account. Despite having contacted support, she did not receive a solution. The Complaints Team extended the response time for the player but ultimately had to reject the complaint due to a lack of response and information from her side.

The player from Peru was unable to access the poker platform due to verification errors and had not received a response after 32 days despite submitting the required documents. Additionally, he sought clarity on playing while verification was pending and mentioned pending withdrawals totaling $535, as well as lacking rakeback of approximately $440. The issue was resolved after communication with the Complaints Team, which resulted in the player's access being restored and pending withdrawals being processed.

The player from South Korea had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The player expressed frustration regarding delays in the withdrawal process, stating that the casino had not responded adequately to his concerns and that his account was stuck in a verification process despite having completed KYC requirements. The issue remained unresolved due to a lack of cooperation from the casino and miscommunication with the Complaints Team. Consequently, the complaint was closed due to the player's use of inappropriate language towards the support team.

The player from India had requested a withdrawal less than two weeks before submitting this complaint. The payment had not been processed yet. The issue escalated when the player's account was subsequently blocked by the casino, which cited violations of their rules regarding fraudulent actions, specifically related to having multiple accounts. The Complaints Team reviewed the case and found that the casino had provided evidence of multiple accounts, leading to the conclusion that the casino's actions were justified, and the complaint was rejected.

The player from Chile had been waiting 17 days for a response from 1win regarding his withdrawal request, despite having verified his account 18 days prior. He expressed dissatisfaction with the service provided. The Complaints Team acknowledged the player's negative experience and clarified that the casino's investigation into his withdrawal might have been linked to his betting activity. However, the team was unable to assist with account closure as it was not related to gambling addiction. The complaint was closed with an invitation to reach out for future issues.

The player from India had requested a withdrawal from his 1win account one month ago, which remained pending. After submitting KYC documents as requested by the support team, he faced a wait time of 14 to 30 days for the withdrawal to be completed. The Complaints Team had attempted to assist by requesting additional information and extending the response time; however, the player did not reply to the inquiries. As a result, the complaint was currently rejected due to lack of communication.

The player from Argentina encountered repeated difficulties withdrawing funds from the casino, facing numerous verification requests and extended waiting periods. After initially being approved for withdrawals, she found herself needing to verify her account again and contended that this process felt like a scam. The Complaints Team attempted to assist by requesting additional documentation and extending the response time. However, due to a lack of communication from the player, the complaint was ultimately rejected.

The player from India reported that his account had been blocked without explanation, and he had 30,000 in winnings trapped in the account. The Complaints Team investigated the situation and found that the casino had justified the account blockage due to the player's breach of terms and conditions regarding multiple accounts. As a result, the complaint was closed as unjustified.

The player from India submitted a withdrawal request on 28/6/24, but after providing aadhaar verification, their account was blocked without clarity on the status. They sought to confirm whether their account was indeed blocked and inquired about their winnings of 6000. The issue was resolved by confirming that the player's account was currently under review, and the casino was expected to provide an update regarding the withdrawal request and the status of the account shortly.

The player from India had created an account with 1win Casino but had been unable to withdraw funds for 23 days even after providing all required KYC details. The casino had not processed the withdrawals. After further communication, the player's account verification was completed, allowing him to successfully withdraw his funds. The issue was then marked as resolved by the Complaints Team.

The player from India had requested a withdrawal six weeks prior, which remained pending. Customer support had indicated that a letter would be sent within 14 days regarding the status of the account, but the process could take up to 30 days. The player had experienced a delay due to account verification issues and a subsequent account block by the casino under rule 9.7. After communication with the casino, it was confirmed that the withdrawal had been processed, but the player did not respond for over a month, leading to the complaint being rejected.

The player from Georgia experienced repeated account issues with 1wincasino, where he was logged out unexpectedly after winning and was unable to log back in. Despite having contacted support, the problem remained unresolved, even after he created a new account with the same login details. The Complaints Team reviewed the evidence and concluded that the casino had confirmed the player's account had been hacked, resulting in a change of email address. The player was informed that the responsibility for account security lay with him, and without further evidence, the complaint was closed as unresolved.

The player’s account from India was blocked after he completed the KYC process, which prevented him from withdrawing his winnings. The Complaints Team attempted to gather additional information from the player to investigate the issue but did not receive a response. As a result, the complaint was rejected due to the lack of information needed for further investigation.

The player from India had requested a withdrawal of 20,000 one month ago, but it remained pending. The issue was reviewed, and the Complaints Team had contacted the casino for clarification. Evidence was provided by the casino, indicating that the player's account had been blocked due to breaching terms related to multiple accounts linked by the same payment method. Consequently, the complaint was rejected as unjustified, and the casino's actions were deemed to be in accordance with their terms and conditions.

The player from Argentina won 800,000 pesos on 1win.com and successfully made three withdrawals of 120,000 pesos each. However, after attempting to log in with 200,000 pesos left in the account, access was denied, and support claimed the account did not exist. The player believed the account had been closed to avoid paying out the winnings. The player did not respond to the Complaints Team's requests for additional information, leading to the rejection of the complaint.

The player from Peru was unable to withdraw funds because the verification code sent to his Gmail address had not been received. He sought information on the usual time frame for receiving the code. The issue remained unresolved as the player did not respond to the Complaints Team's inquiries for further information, leading to the rejection of the complaint.

The player from Peru was unable to withdraw money due to Gmail verification issues. They were not receiving the verification code in their email, which prevented the withdrawal process. The Complaints Team had extended the response time for the player to provide necessary communication with the casino, but the player did not respond to requests for information. As a result, the complaint was rejected due to a lack of further investigation.

The player from India, a VIP at 1win casino for 7 months, had a withdrawal pending since June 28. Despite submitting all necessary documents and being told to wait 14 days for verification, nearly 30 days have passed without resolution, leaving both withdrawal and deposit requests pending.

The player from Chile had experienced delays in withdrawing $200,000 from a casino, receiving inconsistent information from support operators. After an initial successful withdrawal of $10,000, subsequent attempts had been pending. The issue was resolved after the player's account was verified, allowing a withdrawal to be processed within four hours. The complaint was marked as resolved.

The player from India had his account in 1win blocked after playing for a month and depositing 40k. Customer support directed him to email the security team, but he did not receive a response. He sought to unblock his account and recover his 40k. The issue was reviewed, and it was found that the same crypto address had been used to fund two accounts, which violated the casino's terms regarding third-party payments. Consequently, the complaint was rejected due to the anti-money laundering policy, and the player was unable to recover his funds.

The player from India faced delays in withdrawing his winnings from 1win casino, with the funds being held for many days. The Complaints Team reviewed the situation and closed the complaint as unjustified. It was noted that his last withdrawal of 557 INR was successfully paid out, while previous withdrawals were cancelled by him and lost during the verification process, and there was no withdrawable balance on the casino account in question.

A player from Argentina had entered the wrong email for his account and needed verification to change it. He contacted customer support but then stopped receiving responses, leaving him unable to withdraw funds due to the unverified email. We attempted to gather more information from the player but received no response. Consequently, the complaint was rejected due to lack of communication.

The player from Ireland had requested the casino to block his account more than 100 times due to gambling addiction. Despite his repeated attempts through various channels, including calls, letters, and chats, the casino had ignored his requests and even offered him VIP status instead. Consequently, he had lost about 1000€. The Complaints Team had classified the complaint as 'unresolved' due to the casino's lack of response. Eventually, the casino acknowledged the misunderstanding regarding the account closure and agreed to compensate the player with 5,500 USDT, which he confirmed receiving. The issue had been marked as 'resolved' in the system.

The player from India had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. We informed the player that it was common for withdrawals to take a few days to weeks and advised patience. The complaint was rejected due to the player submitting multiple complaints for the same issue, and the player was instructed to continue communication in the remaining open complaint.

The player from India had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The issue remained unresolved due to the player's lack of response to inquiries from the Complaints Team regarding the status of the withdrawal and account verification. As a result, the complaint had been rejected.

The player from Chile had won approximately 700,000 CLP at 1Win casino after making an 8,000 CLP deposit. Despite a previous successful withdrawal, all withdrawal attempts for the recent winnings were rejected. Support advised the player to wait and change payment methods. We were unable to investigate further and the complaint was rejected due to the player's lack of response.

The player from India had deposited 5000 INR on 07/07/2024, which was deducted from his UPI credit card account but was not credited to his 1win account. He had registered a complaint with the casino. The Complaints Team had advised the player to contact his payment provider for investigation. After some days, the player confirmed that the deposit issue was resolved and the amount was credited to his account. The complaint was marked as resolved.

The player from Russia had requested a $330 withdrawal from 1win on June 1st and had provided the required documents. Despite being told to wait up to 30 days, the money had remained pending, and the casino had not responded to multiple inquiries after the deadline. The issue was resolved as the player confirmed receiving the money. The complaint was marked as resolved in the system.

The player from India deposited 90,000 INR on June 13, which did not reflect in his balance. After providing all required documents, the casino blocked his account without crediting the deposit. Despite multiple contacts with support and the VIP manager, he did not receive assistance or access to his funds. We advised the player to contact his payment provider for further investigation as the casino's hands were tied. The complaint was rejected due to the player's lack of response.

The player from India faced an issue where a withdrawal could not be canceled and was never received in their crypto wallet. Despite contacting support and being told to wait 48 hours, their gaming account was subsequently blocked without explanation. The player still hadn't received 389,000 INR and suspected the casino had confiscated the funds. We were unable to investigate further due to the player's lack of response to our inquiries. Consequently, the complaint was rejected.

The player from India had issues with depositing money into the casino and requested assistance with the deposited funds. The Complaints Team recommended that he contact his payment provider to investigate the issue, as the deposit had not been credited to his account. Despite efforts to assist, the player did not respond to the team's requests for transaction history, leading to the complaint being rejected due to lack of information.

The player from Brazil faced issues with the casino after attempting large withdrawals. Despite contacting support and submitting the requested verification documents, withdrawals were delayed and eventually withheld, leading to the loss of 75,000 reais. The player later mentioned not receiving promised bonuses for her losses. After the player stopped responding, since we can't compel the casino to offer bonuses the complaint was kept closed.

The player from India had his account at 1win casino blocked after requesting a ₹3,00,000 withdrawal. Despite completing the verification process, he received a notice from the security team that his account had been banned for violating clause 9.7, and efforts to resolve this through support had been unsuccessful. The player was seeking the return of his funds. We reviewed the case and received evidence from the casino substantiating the accusations of opening multiple accounts. Based on this evidence, the complaint was found unjustified and was rejected.

A player from India, who was a regular VIP customer, faced delays and eventually had their account blocked after winning money at the casino. Despite making multiple withdrawal attempts and changing methods as requested, the casino failed to process the withdrawal for over 10 days. Upon investigation, it was found that the casino provided evidence of fraudulent activity, justifying the account block. Consequently, the complaint was rejected.

The player from India had his account blocked without explanation after increasing his winnings over 8 days. Despite being fully verified, he received no response after contacting the casino and seeking his winnings. After investigating, we found that the player's account was linked to multiple accounts, violating the casino's terms and conditions. Therefore, the player also failed the advanced KYC verification. Consequently, the complaint was closed as unjustified.

The player from India had deposited approximately 17 lakhs into his 1win account and, after playing, had tried to withdraw 16 lakhs. Despite completing the KYC process multiple times, his account was blocked and withdrawals remained pending. The casino had not responded to emails for 18 days. We had requested additional information and extended the response time by 7 days, but the player did not respond, which led to the rejection of the complaint. Upon reopening the case, evidence was provided by the casino indicating that the player had breached terms regarding multiple accounts. Consequently, the complaint was rejected as unjustified.

The player from India's account on the 1win platform was blocked on June 14, 2024, preventing access and leaving a ₹11,900 withdrawal pending. Despite multiple follow-ups with support, there had been no response or explanation for the account blockage. The player sought unblocking of the account, processing of the pending withdrawal, and an explanation for the blockage. Upon investigation, we found that the casino provided substantial evidence of multiple player accounts, which constituted a violation of their Terms and Conditions. Consequently, the complaint was deemed unjustified and was rejected.

The player from Chile had two withdrawals rejected on June 26 due to banking issues, despite having previously made successful withdrawals to virtual accounts. Support assured the player that the funds would be returned immediately, but over 24 hours passed without any refund. We attempted to gather more information from the player to investigate further but received no response. Consequently, the complaint was rejected due to the lack of response from the player.

The player from India had her account blocked by the casino, which cited fraudulent activities per their terms and conditions. She had ₹182,000 in her wallet and ₹761,000 in pending withdrawals. The Complaints Team concluded that the complaint was unjustified due to the player breaching the casino's terms and conditions, including multiple accounts and failed KYC/verification. The casino's actions were deemed appropriate based on the evidence provided.

The player from Chile encountered multiple issues with withdrawal requests from the casino, starting around May 18. Despite winning substantial amounts and submitting the necessary evidence, the player faced repeated errors, delayed payments, and insufficient support from customer service. They have been waiting for resolutions and outstanding payments since May 18.

The player from India had completed KYC but experienced account closure by the casino, with withdrawal and account funds stuck. He was seeking to retrieve his winnings. We reviewed the situation and determined that the player's complaint was unjustified due to a breach of the casino's terms and conditions, specifically related to multiple accounts and failed KYC/verification after further inspection. The casino's actions were in accordance with their terms and conditions.

The player from India created an account and did not receive his first withdrawal due to a KYC request. Subsequently, his account was blocked with 15k rupees in it. The casino claimed the account was blocked due to multiple accounts being funded with one crypto address, which violated their terms and conditions. The player explained that a friend used his crypto address to teach him about withdrawals. We reviewed the evidence and, due to AML regulations, could not assist in returning the deposits. The complaint was therefore rejected.

The player from India could not access their blocked account, having been accused of multiple accounts and arbitrage. They had a pending balance of 24,000, and the casino was not responding to emails. The casino provided evidence showing the same crypto address had been used to fund two accounts, violating their terms. The player admitted his brother had used his crypto address for transactions. Due to anti-money laundering regulations, the complaint was rejected.

The player from India initially withdrew smoothly from 1win Casino but faced issues after becoming a VIP member. Despite verifying documents, a withdrawal of 35,000 rupees was on hold for over 30 days, with no response from the casino. The player's account was eventually blocked. After reviewing the case and evidence provided by the casino, it was determined that the player breached the casino's terms and conditions by having multiple accounts and failing KYC verification. The complaint was closed as unjustified due to these breaches.

The player from India had deposited 40,000, wagered up to 48,800, and requested a withdrawal. The next day, their account was blocked. We inquired about the details of the account block but received no response from the player. Consequently, the complaint was rejected due to insufficient information.

The player from India had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The player’s account was blocked, and the withdrawal remained pending despite prior successful withdrawals after verification. We were unable to investigate further due to the player's lack of response to our messages and questions, leading to the rejection of the complaint.

The player from India had deposited 80,000 INR into his casino account, but it was blocked an hour later, preventing access to his funds. We had asked the player for additional information and verification emails, but he did not respond within the given time frame. Consequently, the complaint was rejected due to a lack of response from the player.

The player from India requested a withdrawal after winning but was asked for ID verification. Despite submitting all required documents, the casino had not verified the account and the withdrawal remained pending. We informed the player that the verification process could take up to 14 days. The complaint was rejected due to lack of response from the player.

The player from India had their account blocked by the casino 1win after attempting to withdraw Rs. 26,879 and Rs. 7,000. The casino cited fraudulent actions, which the player denied. Despite repeated requests, the player did not receive any evidence or further communication from the casino. After reviewing the case and receiving proof from the casino, we concluded that the player breached the casino's terms and conditions by having multiple accounts and failing KYC/verification. Therefore, the complaint was closed as unjustified.

The player from India had his withdrawal stopped for ID verification, and then his account was blocked after 17 days. He could no longer access his account, and his withdrawal remained pending. After investigating, we found that the complaint was unjustified due to the player breaching the casino's terms and conditions, specifically related to multiple accounts and failing KYC/verification. The casino's actions were in accordance with its terms and conditions.

The player from Colombia had repeatedly requested their account be deleted, but the casino had not complied. They were frustrated with the inadequate customer service. We advised the player to clarify their self-exclusion request with specific details and resubmit it. Due to the player's lack of response, the complaint was closed without resolution.

The player from India had deposited 17,000 INR and submitted a withdrawal request for 21,600 INR. After being told to wait 8-30 days, he received an email stating that his account was locked. The Complaints Team investigated the issue and confirmed that the casino had processed the withdrawal on July 26, 2024, and that the player's edited bank statement did not accurately reflect the transaction. The casino's decision to close the account was deemed justified, as all obligations had been fulfilled, and the player was advised to consult the relevant gambling authority if dissatisfied with the outcome.

The player from India had a pending withdrawal, but their 1win account was blocked by the casino team. The casino stated the account was blocked due to fraudulent actions, specifically the use of the same crypto address to fund multiple accounts, which violated their terms and conditions. Despite the player's denial of any wrongdoing, the provided evidence supported the casino's claim. Consequently, the complaint was rejected due to the breach of the casino's terms.

The player from India experienced difficulties withdrawing funds from the casino. We requested additional information from the player to proceed with the investigation. However, the player did not respond to our messages and questions. Consequently, the complaint was rejected due to a lack of response.

The player's account from India was blocked, preventing any withdrawals, including winnings from one win. Despite completing the KYC verification, she was unable to access her ₹4000. The player failed to respond to our inquiries for further information. Consequently, the complaint was rejected due to lack of communication.

The player from India had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The player faced account blockage and delayed KYC verification despite submitting the required documents, and requested the return of his deposited money. After our intervention and multiple follow-ups, the casino processed the player's withdrawal, which he confirmed receiving. The complaint was marked as resolved after the player acknowledged receipt of the funds.

The player from India faced an issue where 180,000 INR was debited from his bank account but not credited to the casino account. He had provided all necessary details from the bank to the casino's security team. The complaint was ultimately rejected due to the player's lack of response to the casino's requests for information. The casino had offered to process a refund once the player provided the necessary wallet details.

The player from Singapore had deposited 11,298 INR into their 1win account, which was subsequently blocked without any suspicious activity. The casino did not refund the money and did not respond to the player's contact attempts. We attempted to gather more information from the player but received no response. Consequently, the complaint was rejected due to the lack of communication from the player.

The player from India had been trying for 15 days to change their email address on their casino account. Despite providing all necessary details and contacting support multiple times, the casino's support team did not assist in changing the email. The player submitted the required documents, but the casino claimed not all information was received. After repeated attempts to resolve the issue, the player decided to close the complaint. The complaint was marked as unresolved due to the player's failure to complete the verification process as requested by the casino.

The player from Ecuador had submitted their data for identity verification, but it had been delayed for several days. Consequently, their withdrawal remained frozen, causing frustration due to the prolonged verification time. We informed the player about the standard 14-day verification period and requested additional information. The player did not respond to follow-up messages, and the complaint was rejected due to a lack of further communication.

The player from India had his account closed by the casino, which cited fraudulent actions such as multi-accounting and automating bets. The player denied these accusations and requested evidence of the alleged fraud. We determined that since the balance in the player's account at the time of closure was zero, we were unable to assist further. The casino was entitled to close an account for any reason if they paid out the player's rightful winnings. The complaint was rejected based on these grounds.

The player from India is facing delays in withdrawing funds despite having completed the verification process a month ago. The casino is asking for additional verification and has not responded for 8 days.

The player from Azerbaijan, who struggled with a gambling addiction, had self-excluded from 1win Casino but was able to open over 10 new accounts and continue gambling without verification. The player questioned the effectiveness of the casino's self-exclusion policies. The complaint was rejected due to the player's lack of response to our messages and questions, preventing further investigation or resolution.

The player from India made a deposit of 10,000 INR, which was deducted from his account but was not credited to the casino account. Despite contacting 1win support and waiting 24 hours, the issue remained unresolved. We advised the player to contact his payment provider to investigate the issue, as the casino might not have had control over the transaction. The complaint was rejected due to the player's lack of response to our follow-up messages.

The player from India discovered that all funds, totaling Rs41,000, were missing from his 1win account after a failed withdrawal attempt of Rs7000 on June 6, 2024. He requested the return of his total balance amount. The Complaints Team investigated the issue, but the casino claimed that the funds were lost during poker gameplay initiated from the player's account. Despite the player's insistence that he had not engaged in poker and his requests for the return of his full balance, the evidence provided by the casino confirmed the legitimacy of the losses. Consequently, the complaint was closed as rejected, with a recommendation to contact the casino's licensing authority for further action.

The player from Mexico, despite having previously made successful withdrawals after verification, was accused by the casino of breaching its rules without being provided any evidence. He deposited Mex$9,400 and was unable to withdraw his winnings of Mex$10,000 after verification. After our intervention, the casino reactivated the account and allowed the withdrawal. The player confirmed receipt of his funds, resolving the issue.

The player from India had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn't been received yet. We advised the player to be patient and wait at least 14 days before submitting a complaint. The player confirmed that the withdrawal had been received. The complaint was marked as resolved.

The player from India experienced a withdrawal pending issue for 10 days with the 1win app. His withdrawal of 40,000 INR appeared to be frozen, and despite contacting the support team, there was no resolution. After investigating, it was found that the player's account was blocked due to fraudulent activities, specifically the use of multiple accounts. The evidence provided by the casino supported this decision. Therefore, the complaint was rejected as unjustified.

The player from India faced two issues with 1win casino: a deposit of 40,000 INR did not reflect due to a longer UTR/Transaction Number, and a 60,000 INR withdrawal was stuck in processing for over 10-15 days despite the completed KYC. The player's account was blocked by the casino due to alleged multi-accounting, and he could not access his funds. After reviewing the provided evidence, we determined that the casino's decision to block the account was justified based on their Terms and Conditions, indicating fraudulent activity. Therefore, the complaint was rejected as unjustified.

The player from India had requested a withdrawal less than two weeks before submitting this complaint. Their money hadn't been received yet. We informed the player that it was common for withdrawals to take several days or even weeks to process and advised patience. The player expressed frustration over the delay and lack of response from customer support. Despite extending the response time by 7 days, the player did not respond, leading us to reject the complaint due to insufficient information.