Vegadream Casino Review

The player from Netherlands has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Germany usually makes smooth withdrawals from Vegadream Casino. However, her recent attempt to withdraw 2,000 euros has not been processed despite multiple attempts to contact the support team. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from the Netherlands submitted withdrawal requests and has completed KYC documentation which was confirmed. However, the casino's support told him that the documentation still needs to be checked and the KYC process is ongoing, thereby delaying his withdrawals. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Brazil has been waiting for over 15 days for his withdrawal to be processed and still has received nothing. The player did not respond to our questions and comments, so we had to reject the complaint.

A player from Brazil has a pending withdrawal that has been delayed for several days. Even though their KYC verification is in order and they previously received withdrawals within a day, the support team keeps asking for more time. The complaint was resolved as player got paid out.

The player from Germany had €247 transferred back to Vegadream from Skrill due to a policy against third-party deposits. Despite Skrill confirming the transfer back to Vegadream, the casino has not acknowledged receipt of the money for over three weeks. The player stopped responding to our questions and comments, so we had to reject the complaint.

A player from Germany deposited money into their casino account with an immediate transfer. Despite the money being deducted from their bank account, it did not reflect in their casino account. Despite sending the bank receipt to the casino on multiple occasions clearly showing the debit, there has been no resolution. The complaint was resolved as the player's money got credited.

The player from Germany has been accused of breaking the T&Cs by playing a restricted game while completing bonus wagering. The complaint has been closed as 'unresolved' because the casino failed to reply and cooperate in resolving the complaint. There was no progress even two weeks after the casino was notified about the player's complaint.

The player from Bremen has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Baden-Württemberg requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Germany has requested a withdrawal two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Since we have not received any response from the casino, we were forced to close this complaint as 'unresolved'. We’ve reopened this complaint at the request of the player. The player has confirmed receipt of the payment.

The player from North Rhine-Westphalia has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

A male player's winnings were voided due to breaching bonus terms. The player claimed to have won €1,000 after the bonus amount was reduced to €150, which the casino then denied. Despite verifying his account and having a history of deposits, the casino only paid him €150, citing bonus terms. We attempted to contact the casino, but they were non-responsive. The player was advised to contact the licensing authority MGA for further assistance. The case was closed as unresolved due to the casino's lack of response.

The player from Rhineland-Palatinate has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from North Rhine-Westphalia has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Germany was accused of issuing chargebacks. The casino never replied to the complaint but the player informed us later that his missing balance was refunded. We consider the issue to be resolved.

The player from North Rhine-Westphalia has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Sweden has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Finland placed bets in a restricted game while playing with a bonus. The casino confiscated his winnings. As we believe that restricted games should be blocked by default, therefore, situations like this should be avoided, and in this instance, the player did not gain any advantage, we believe that they should be paid in full. The casino refused to comply with our ruling. the complaint was, therefore, closed as 'Unresolved'.

The player from the Netherlands was accused of playing restricted games while having an active bonus. Even though the circumstances of the issue legitimize the player's complaint, unfortunately, we ended up rejecting it since the casino acted in accordence of their rules. We are convinced that casinos should enforce the restricted games for bonus play automatically on a software level, however, due to the nature of this special bonus, we have to accept the rules as they are written.

The player from Germany has been accused of breaching the bonus T&Cs by playing a restricted game while having an active bonus. Even though the circumstances of the issue legitimize the player's complaint, unfortunately, we ended up rejecting it since the casino acted in accordance with their rules. We are convinced that casinos should enforce the restricted games for bonus play automatically on a software level, however, due to the nature of this special bonus, we have to accept the rules as they are written.

The player from the Netherlands has been blocked. The casino claims that it was due to player's gambling issues. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Germany is experiencing difficulties withdrawing his winnings due to ongoing verification. Unfortunately, the player lost all winnings before we could help, therefore, we were forced to reject this complaint.

The player from Germany is experiencing issues with withdrawals due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany has requested a withdrawal ten days ago. It hasn't been received yet. We assume that complaint was resolved but the player stopped responding and we are forced to reject this case.

The player from Netherlands has requested a withdrawal ten days ago. It hasn’t been received yet. As the player stopped responding to our messages for an extended period of time, the complaint was rejected.

The player from Germany requested a withdrawal 2 weeks ago, but it has been pending since. It seems that the incomplete verification might be the problem. The player confirmed that the withdrawal was processed successfully.

The player from Germany self-excluded from the casino owned by the same company, but he was allowed to open an account and play in this sister casino. The complaint was closed as unresolved as the casino dit not respond at all.

The player from Germany has been accused of breaking the T&Cs by playing restricted games while completing bonus wagering. We ended up closing the complaint as ‘unresolved’ because the casino failed to reply.

The player from Germany is struggling to pass the verification process. After providing all required documents, the casino blocked access to the account. The player received their payment and the complaint was successfully resoloved.

The player from Switzerland has requested a loss limit. Unfortunately, his enquiry was applied improperly. The casino failed to respond to this complaint. The played decided to contact the casino's regulator and the complaint is closed as 'unresolved' until we receive an update on the result of the process. Player stopped responding to our question therefore the complaint was rejected.

The player from Germany has been accused of breaking the T&Cs by playing restricted games while completing bonus wagering. We ended up closing the complaint as ‘unresolved’ because the casino failed to reply.

The player from Netherlands has been accused of breaking the T&Cs by playing a restricted game while completing bonus wagering. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Germany has been accused of breaching bonus terms by placing a single bet greater than the allowed one. Therefore, his winnings were confiscated. The complaint was closed as unresolved as the casino did not respond to us anymore.

The player from Germany has been accused of breaking the T&Cs by playing a restricted game while completing bonus wagering. The issue was resolved, the casino made an offer to the player and he accepted it.