The player from Germany made a €200 deposit and received a €200 bonus, which led to €589 in real money after wagering. However, his withdrawal was denied, and he found that his winnings had been voided, leaving him with only €200 in his account. He said he had only placed sports bets, but €389 was removed because the casino alleged sports bonus abuse, and his support requests went unanswered. After reviewing the case, we were unable to assess the casino’s bonus-related decision fairly, so the complaint was closed without further intervention.
Pribet Casino - Player’s winnings have been confiscated.
Closed
Our verdict
Other
Amount: €589
Pribet Casino
Safety Index 0.4 Very lowCase summary
Discussion
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3 days ago
Translation
I made a deposit of €200. I then received a first deposit bonus of €200. I wagered this bonus in full, so I ultimately had €589 in my account as real money. Now my withdrawal has been refused with the explanation that my winnings have been voided. I now only have €200 left in my account. The rest has simply been deleted.
Automatic translation:
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2 days ago
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2 days ago
Hello,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?
- Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
- Do I understand correctly that the casino confiscated your entire balance?
- Have you tried contacting the casino support regarding this issue?
I hope we can help resolve this issue promptly. Thank you in advance for your reply.
Best regards,
Kristina
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2 days ago
TranslationI only placed sports bets. Of the €589 I had in real money balance, €389 was deducted on the grounds that I had allegedly abused the sports bonus. Therefore, I only have my original €200 balance left. No help is offered in the live chat, and my email inquiry has gone unanswered.
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22 hours ago
Thank you for your reply, 2005mofriii. I’m sorry to say I don’t have good news. If your account winnings were confiscated after placing only sports bets, it’s likely the casino detected activity that prompted that decision. Because we don’t have sufficient expertise or insight into this area of online gambling, we are unable to interpret the casino’s investigation or their explanation accurately and therefore cannot judge this case fairly. This does not mean we consider your complaint unjustified; we are simply unable to evaluate it properly. I understand how frustrating this must be for you, and I apologize that we cannot be of more help.
After reviewing the available information, we must close this complaint. I’m sorry we could not resolve this for you. Please don’t hesitate to contact us in the future if you encounter issues with this or any other casino — we will do our best to assist.
