Crazybet Casino - Player's account has been closed.

Hello! I tried to make a withdraw ,but it was cancelled. My account is verified. I contacted support via chat and via email.After few days I received an answer that I am banned from the casino , because of terms and conditions violation. They said that the funds will not be refunded to me and I can't withdraw.

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Do I understand correctly that USD₮320 (dispute value) is being held in your casino account?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Hi!

I was focused only in sports betting.Didn't play anything else.

The value held is actually 320 euro ,but I didn't find EUR in the complaint form.

My winning were accumulated without active bonus-never used ot claimed those.

Thank you for your reply, PYo13. I’m sorry to say I don’t have good news. If your account was blocked after placing only sports bets, it’s likely the casino detected activity that prompted that decision. Because we don’t have sufficient expertise or insight into this area of online gambling, we are unable to interpret the casino’s investigation or their explanation accurately and therefore cannot judge this case fairly. This does not mean we consider your complaint unjustified; we are simply unable to evaluate it properly. I understand how frustrating this must be for you, and I apologize that we cannot be of more help.

After reviewing the available information, we must close this complaint. I’m sorry we could not resolve this for you. Please don’t hesitate to contact us in the future if you encounter issues with this or any other casino — we will do our best to assist.