RakeBit Casino - Player’s account has been closed.

Rakebit recently informed me that they have decided to permanently close my account due to an alleged violation of their Terms of Use.

My account balance is approximately 2,400 USDT, including 400 USDT of my own deposits and 2,000 USDT in winnings.

In their email, they simply copied a long section of their terms listing various violations, including fraud, collusion, multiple accounts, third-party software and strategies aimed at obtaining unfair winnings.

However, they did not specify which rule I supposedly violated or provide any evidence of wrongdoing.

They also referred to a rule allowing them to suspend all payouts. This makes me concerned that they intend to confiscate my entire balance, including my original deposit.

I find it unacceptable that a casino can accuse a player of fraudulent activity without even explaining what the player allegedly did wrong.

I would like Casino Guru to investigate this case and help me recover my full balance of 2,400 USDT.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Had you completed verification before you lost access to the account?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Hello,

Thank you for your response.

I was mainly focused on sports betting. All my winnings were accumulated without any active bonus.

Rakebit never requested any identity verification, but I am fully willing to complete the KYC process if required.

Please let me know if you need any additional information.

Best regards

Thank you for your reply, Solon334. I’m sorry to say I don’t have good news. If your account was blocked after placing only sports bets, it’s likely the casino detected activity that prompted that decision. Because we don’t have sufficient expertise or insight into this area of online gambling, we are unable to interpret the casino’s investigation or their explanation accurately and therefore cannot judge this case fairly. This does not mean we consider your complaint unjustified; we are simply unable to evaluate it properly. I understand how frustrating this must be for you, and I apologize that we cannot be of more help.

After reviewing the available information, we must close this complaint. I’m sorry we could not resolve this for you. Please don’t hesitate to contact us in the future if you encounter issues with this or any other casino — we will do our best to assist.