Amonbet Casino - Player’s winnings have been confiscated after account closure.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Amonbet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance at the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the accusations made against you, or reasons for account closure and balance confiscation? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas,

Thank you for your reply and for taking the time to look into my complaint.

Here are the details you requested:

How long I was a player at Amonbet: I had been playing at Amonbet before this incident. I can provide the exact registration date if needed.

When my account was blocked: I requested a DOGE withdrawal on Saturday at approximately 9:00 PM. The withdrawal was initially marked as "Processing." My account was subsequently disabled, and I was informed that the administration had closed my account and confiscated my winnings.

Which games I played: I accumulated the balance by playing casino games. I can provide more specific details if required.

Whether I used a bonus: Yes. I received a HUF 40,000 referral bonus for inviting another person. The person I invited was a genuine, separate individual. I played using the bonus and accumulated winnings of approximately HUF 220,000.

Before requesting the withdrawal, I repeatedly contacted Amonbet’s support team to check whether everything was okay with my account and whether I would receive my funds. I was reassured that everything was fine and that I would receive the money soon.

However, after I requested the withdrawal, Amonbet informed me that my account had been closed by the administration and that my winnings had been confiscated. Support representatives, including Kate and Angel, told me that the decision was final and that they could not help me. I was not provided with a clear explanation or specific evidence of the alleged violation.

I have never had another Amonbet account.

I will send you the relevant email correspondence and screenshots of my conversations with Amonbet, including the messages confirming the confiscation and account closure. I will also include the withdrawal status if available.

I would be very grateful if you could investigate this case and help me understand whether Amonbet was entitled to confiscate my winnings under these circumstances.

Thank you again for your help.

Dear Nemestimea1010,

Thanks for your patience and the evidence provided.

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their assistance; however, Amonbet Casino has multiple cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us in solving players' complaints. I’m afraid there is not much that can be achieved without cooperation from their side. I will mark the complaint as "unresolved" in our system, and it will negatively impact their future safety rating on our website as such. I understand this isn't a satisfactory solution to your issue at all. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach in the future. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

Best regards,

Tomas

Casino Guru