1000 Spins Casino - Player's withdrawal is delayed and account support is unhelpful.

On September 28, 2026, I requested a bank wire withdrawal of €2,000.00 (Transaction ID: 353410). 

My account is fully verified, and my KYC status is explicitly marked as "Verifica superata" (Verification Passed) in my profile dashboard. 

According to the casino's own published Terms and Conditions:

- Section 1.3.1 states withdrawal requests are reviewed within a maximum of 48 hours.

- Section 1.3.7 states bank transfers are processed within 3 to 10 business days.

It has now been over 36 days, and the transaction is still indefinitely stuck in "In Corso" (Pending) status. 

On October 28, 2026, customer support admitted in writing via email (Ticket ## 416055 ##) that there is a delay on their side. However, no concrete timeframe or payout execution has followed. When trying to seek clarification, customer support abruptly terminates live chat sessions without explanation.

I have already lodged a formal regulatory complaint with the Curaçao Gaming Authority (CGA) under license OGL/2024/1129/0928. I am seeking Casino Guru's intervention to mediate and assist in obtaining the release of my legitimately requested funds (€2,000.00).

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Hello Lelinski,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues. I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please advise if you've ever received any winnings from this gambling establishment?

Thank you in advance for your cooperation and reply.

Karla M.

Dear Karla,

Thank you for taking over my complaint. 

To answer your question: No, I have never successfully withdrawn funds from this casino before. This is my very first withdrawal attempt (ID 353410 for €2,000.00 requested on September 28, 2026).

My KYC verification was fully approved ("Verifica superata"), and support admitted in writing on October 28 (Ticket ## 416055 ##) that the delay is entirely on their end. 

Given their documented policy of ignoring mediation, I have already escalated the matter to the Curaçao Gaming Authority (CGA - complaints@cga.cw) under license OGL/2024/1129/0928, and I am currently initiating bank dispute/chargeback proceedings against their Cyprus payment processor (OGE LTD). 

I appreciate Casino Guru logging and publicizing this systemic breach to protect other players and help apply maximum pressure.

Best regards,

Emanuele

Dear Lelinski,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the casino's overall rating. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice for 1000 Spins Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from 1000 Spins Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.