Lizaro Casino - Player's withdrawal has been delayed.

I would like to request your assistance with an unresolved £300 withdrawal from Lizaro Casino (lizaro.com).

I requested the withdrawal on 9 October 2026.

On 13 October, Lizaro confirmed by email that my withdrawal had been successfully processed and would reach my account within three business days.

As of 28 October, the money has not arrived.

I submitted a formal complaint to Lizaro on 20 October, reference 57647968, and followed up on 22 and 26 October. I have received only an automated acknowledgement and no meaningful explanation or proof that the payment was transferred.

My receiving bank, Wise, has requested official proof of payment containing the sending and receiving bank details and transaction reference. Lizaro has not provided this.

This situation is causing serious financial hardship.

I can supply the original withdrawal confirmation, all complaint correspondence and Wise’s written requests for payment evidence.

I would appreciate your intervention and assistance in obtaining either confirmation of the payment’s whereabouts or the outstanding £300.

Please advise how I can formally register this complaint and securely submit the supporting documentation.

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Dear Thorpem288,

Thank you very much for submitting your complaint. I'm sorry to hear about the issue with your withdrawal and understand your concern.

Unfortunately, I must emphasize that we have received numerous complaints about delayed withdrawals from Lizaro Casino. Despite our previous attempts to resolve these cases, the casino has adopted a No Reaction Policy and has not cooperated with our complaint resolution efforts.

I understand how frustrating it must be to wait for your money without receiving a clear explanation, and I sincerely hope your funds will eventually reach you.

Could you please clarify the following:

• Have you made any successful withdrawals from this casino before?
• Could you please provide a screenshot of your withdrawal history showing the disputed £300 withdrawal, along with the casino's confirmation that the payment was processed?

Thank you very much in advance for your cooperation and reply.

Best regards,

Samuel

yes the withdrawal has always worked before, all I need from them is proof of payment .. surely they can’t just steal the money ?

Dear Thorpem288,

I’m sorry, but given Lizaro Casino’s established lack of cooperation with our complaint resolution service, I cannot realistically take this case further through mediation. I will therefore mark your complaint as unresolved.

I understand that you are simply asking for proof of payment, and I sincerely hope your £300 eventually reaches you. Unfortunately, Casino Guru has no authority to compel the casino to release the funds.

You can find other unresolved complaints in our review of Lizaro Casino. Based on this history, I recommend avoiding further deposits at this casino.

If you wish to pursue the matter further, consider seeking independent legal advice about the relevant authorities and recovery options available to you. If the casino provides meaningful evidence or a proposed solution, I can reassess whether there is a basis to reopen your complaint.

I’m sorry I could not be of more help.

Best regards,

Samuel

Casino Guru