The player from Greece deposits a total of 230€ and wins 20,000€, submitting three withdrawals of 250€, 250€, and 500€. Despite being contacted by casino representatives, he has not received any updates on his withdrawal requests.
Alf Casino - Player’s withdrawal is delayed.
Amount: €20,000
Alf Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case opened
Current status
Waiting for Casino Guru to reply
6d 18h 55m 17s
Case summary
5 hours ago
Public
Public
17 hours ago
Translation
Good evening, I stumbled upon Alf Casino randomly online. As a player with experience in various casinos, I decided to try this different casino because I liked its style. I made three deposits: first 50€ and the other two 90€ each from my personal cards.
So, I played without any bonuses and initially won 4,000€. I kept playing and my winnings went up to 20,000€ as I was quite lucky. I made two withdrawals of 250€ each and one withdrawal of 500€ due to the withdrawal limit. The first two withdrawals were processed on 23/09/2024 around 01:30, and the other at 03:47, and the third withdrawal of 500€ was processed on 24/09/2024. Here’s my issue: a gentleman called me and I also received an email to congratulate me on my winnings and ask what I planned to do with the money and such. As of today, 26/09/2024 at 20:30, I haven't received any updates about the withdrawal request or verification. I am very concerned that I might have become a victim of fraud as the amount is significant, and it would greatly help with my eye surgery.
Automatic translation:
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Public
5 hours ago
Dear jnseagr,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Tomas
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