Alf Casino - Player’s withdrawal is delayed.

Good evening, I stumbled upon Alf Casino randomly online. As a player with experience in various casinos, I decided to try this different casino because I liked its style. I made three deposits: first 50€ and the other two 90€ each from my personal cards.

So, I played without any bonuses and initially won 4,000€. I kept playing and my winnings went up to 20,000€ as I was quite lucky. I made two withdrawals of 250€ each and one withdrawal of 500€ due to the withdrawal limit. The first two withdrawals were processed on 23/09/2024 around 01:30, and the other at 03:47, and the third withdrawal of 500€ was processed on 24/09/2024. Here’s my issue: a gentleman called me and I also received an email to congratulate me on my winnings and ask what I planned to do with the money and such. As of today, 26/09/2024 at 20:30, I haven't received any updates about the withdrawal request or verification. I am very concerned that I might have become a victim of fraud as the amount is significant, and it would greatly help with my eye surgery.

Dear jnseagr,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Good morning thank you for your prompt response .. no I have not been asked for any verification for my account yet . Today I had contact with the service again and they told me that there is a large volume.

Good evening I'm sorry but Alf casino is a scam.. I want to file a complaint as it should and a lawsuit for mental anguish as from 9/23/2024 until today 10/1/2024 I have not received any information about my withdrawals and they are making fun of me as normal... i want a complaint filed immediately and they reimburse me with my earnings as the minimum they can do.

I want a complaint to be made... they are making fun of me as usual, the patience that everyone tells me at the time has limits and they are trying in every way to avoid paying... I want a complaint to be made immediately as my peace of mind has been shaken... I want to get my earnings

Why am I not getting any response from Guru?

I fully understand your frustration, jnseagr. However, I will set the timer for an additional 5 days to allow the casino two full weeks to process the payment. If there’s no development by Monday, we will intervene. Let’s stay positive and hope for some good news regarding your withdrawal. Thank you in advance for your patience.

Thank you and if I get them, I won't leave you like this..

It's done I will wait for your intervention as I have been a victim of fraud and we must prevent all together and for other players not to become victims.. if I get all the money then I will remove negative comments that prevent registration and I will write what I experienced but also your own help

Thanks for the update.

Have you contacted casino support and asked why your request was canceled?

Were you able to request a new withdrawal request? Is it currently pending in your account?

When I asked why the cancellation was made, they did not give me a clear answer, I am also attaching the conversation that was made by customer service

Hello jnseagr,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear jnseagr,

thanks for your patience. Have your payouts been processed without issues since your last message? Please let me know.

Good evening, the casino normally pays everything with a 3 to 5 day wait but we proceed normally with my withdrawals

Complaint can be closed as payments are made normally

Dear jnseagr,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Tomas

Casino.Guru