SpinoGambino Casino - Withdrawal of player's winnings has been delayed.

Casino will not provide me with a viable withdrawal process.

Cryptocurrency is the only process they have which is fine, however when I provide my crypto wallet address for deposit, my request is denied as my original deposit was made via fiat currency.

i have continually asked that they provide me with a bank transfer withdrawal which they say is unavailable leaving me no way to withdraw from my account with them.

Each time I ask for a solution, they direct me to make a withdrawal via crypto currency which is then declined putting me back to the beginning of the process. No solution. No way to withdraw my funds.

Their terms and conditions clearly state that bank transfers are available for withdrawals however they will provide me with the details or ability to use it.

Its been 5 days now of this back and forth where it seems they are keeping me in a perpetual loop with way for me to make a withdrawal and it is extremely frustrating.

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Dear Mojojo808,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thank you for responding, your help is appreciated. I’ve uploaded some further screenshots via this response box showing my crypto withdrawal being declined and then emails telling me to withdraw via crypto.

This issue is still on going 12 days in and it’s beyond a payment being delayed they are now not processing it. They’ve declined my withdrawal and will not provide alternative means to withdraw.

I haven’t violated any of their t&c’s nor any of there policies, Im simply asking for them to provide a way to withdraw funds from my account.

Ive attached screen shots of the most recent automated email and a screenshot of declined withdrawal that states they have alternative means to withdraw yet they have not provided me any.

Once again thank you for the help in getting this issue resolved it is appreciated.

Dear Mojojo808,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi,

ive yet to be provided with an alternative withdrawal process although I have been required to go through further verification.

I was assured I’d have a response within 24 hrs although no response has been supplied 48 hrs in.

My further verification has been approved but I still have no way to make a withdrawal.

Hi Karla,

I’ve received an email asking me to deposit more funds with them via crypto and then wager them in order to make a withdrawal which I think is pretty wild as there is no guarantee of getting that or my current funds out of the account. Their reluctance to provide a means to get the current funds out of the account leaves a really bad taste behind. Asking me to give them more money and gamble it is just wild. It’s outrageous.

Why can they not see or provide a simple solution to an issue that shouldn’t exist in the first place?

Hello Mojojo808,

Thank you for the update and for providing the screenshots. To help us assess this situation properly, could you please clarify the following:

1. Have you ever successfully withdrawn from SpinoGambino Casino before, and if so, by which payment method?
2. Did the casino explicitly confirm in writing that bank transfer withdrawals are unavailable for your account, despite being mentioned in their terms?
3. When your crypto withdrawal was declined, did the casino provide a specific reason (for example, deposit method restriction or internal policy), or was it declined without explanation?

Once we have this clarification, we will be able to proceed with the next steps.

Karla

Dear Mojojo808,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru