Alf Casino - Player cannot use withdrawal methods.

I did a deposit with Mastercard before 3 days, and after I won , I tried to withdraw and all available methods were not available except Bitcoin! I talked with live chat and everyone told me something else. I cleared all cookies etc but nothing. They told me they will send me email and fix it , but nothing happened. I cant talk my money.

Dear alexeee13,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors, such as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

• Could you please advise if you have been informed about any alternative method to withdraw your winnings?
• Was your account verified successfully in the past?
• Have you attempted the withdrawal via Bitcoin? With what result?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Το συγκεκριμένο καζίνο λειτουργεί κανονικά όλους τους μεθόδους ανάληψης. Και σαυτους φαινόταν περίεργο που δεν μπορώ να κάνω ανάληψη. Κάτι σαν bug δικό τους είναι . Δεν έχω Bitcoin , Δεν με έχουν ενημερώσει για κάποιο τρόπο ανάληψης , και το συγκεκριμένο καζίνο δεν ζητάει ταυτοποίηση λογαριασμού παρά μόνο σε πολύ μεγάλες νίκες.

1 ΒΔΟΜΑΔΑ ΕΧΕΙ ΠΕΡΑΣΕΙ ΚΑΙ ΔΕΝ ΕΧΩ ΛΑΒΕΙ ΚΑΝΕΝΑ EMAIL ΤΟΥΣ ΝΑ ΜΟΤ ΠΟΥΝΕ ΤΙ ΘΑ ΓΙΝΕΙ , ΠΑΡΟΤΙ ΚΑΘΕ ΜΕΡΑ ΣΤΕΛΝΩ ΣΤΟ LIVE CHAT. ΠΟ ΛΥ ΜΟΥ ΛΕΝΕ ΤΗΝ ΚΛΑΣΣΙΚΗ ΤΟΥΣ ΚΑΡΑΜΕΛΑ " as soon as possible we will contact with you " . ΠΡΑΓΜΑΤΚΑ ΔΕΝ ΕΧΩ ΛΟΓΙΑ ΓΙΑ ΤΟΣΗ ΚΟΡΟΙΔΙΑ ΚΑΙ ΑΝΑΜΟΝΗ

Please send me the correspondence where you attempted to resolve the issue with the casino. My email is tomas@casino.guru

ΣΑΣ ΣΤΕΛΝΩ ΑΜΕΣΩΣ

ΣΑΣ ΕΧΩ ΣΤΕΙΛΕΙ ΗΔΗ. ΑΠΑΝΤΗΣΤΕ ΜΟΥ ΕΚΕΙ ΤΟΥΛΑΧΙΣΤΟΝ , 4 ΜΕΡΕΣ ΓΙΑ ΕΝΑ ΜΉΝΥΜΑ ΔΕΝ ΚΑΝΟΥΜΕ ΚΑΤΙ ΕΤΣΙ! ΜΕ ΚΟΡΟΙΔΕΥΟΥΝ ΣΥΝΕΧΏΣ

I apologize for not replying sooner. Thanks for your patience.

I asked you for the correspondence between you and the casino in the last email I sent you on Monday, however, I haven't received any chat transcript, email exchange, or anything related that would help us clarify the situation.

If you sent this information previously, I unfortunately haven't received it. Kindly send it again.

I'll wait for your message.

ΕΝΗ ΜΗΝΥΜΑ ΥΠΑΡΧΕΙ ΜΟΝΟ ΚΑΙ ΑΥΤΟ ΠΡΙΝ ΠΟΛΛΕΣ ΜΕΡΕΣ. ΚΑΙ ΜΆΛΙΣΤΑ ΑΠΟ ΑΤΟΜΟ ΑΠΟ ΤΟ LIVE CHAT ΤΟΥΣ . ΘΑ ΣΑΣ ΣΤΕΙΛΩ ΦΩΤΟΓΡΑΦΙΑ ΝΑ ΤΟ ΔΕΙΤΕ ΑΜΕΣΩΣ

ΤΟ ΠΡΟΒΛΗΜΑ ΜΟΛΙΣ ΛΥΘΗΚΕ ΕΠΕΙΔΗ ΑΠΛΑ ΣΤΑΘΗΚΑ ΤΥΧΕΡΟΣ. ΜΕΤΑ ΑΠΟ 50 ΣΥΝΟΜΙΛΙΕΣ ΑΥΤΕΣ ΤΙΣ ΜΕΡΕΣ ΣΤΟ LIVE CHAT , ΠΕΤΥΧΑ ΚΑΠΟΙΟΝ ΕΛΛΗΝΑ ΣΗΜΕΡΑ , ΔΗΛΑΔΗ ΑΠΟ ΤΗ ΧΩΡΑ ΜΟΥ ΚΑΙ ΜΟΥ ΕΙΠΕ ΤΙ ΝΑ ΚΑΝΩ ΚΑΙ ΠΗΡΑ ΤΑ ΛΕΦΤΑ ΜΟΥ ΑΜΕΣΑ. ΑΝ ΔΕΝ ΕΙΧΑ ΒΡΕΙ ΑΥΤΟΝ ΕΝΤΕΛΩΣ ΤΥΧΑΙΑ , ΔΕΝ ΞΕΡΩ ΤΙ ΘΑ ΓΙΝΟΤΑΝ ΚΑΘΩΣ ΚΑΝΕΙΣ ΔΕΝ ΗΘΕΛΕ ΝΑ ΒΟΗΘΗΣΕΙ ΣΕ ΚΑΤΙ ΠΟΥ ΤΕΛΙΚΑ ΗΤΑΝ ΠΑΡΑ ΠΟΛΥ ΑΠΛΟ ΚΑΙ ΓΡΗΓΟΡΟ

Dear alexeee13,

I'm relieved to hear that luck was on your side and the issue was resolved. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru