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Tomas Biscuit

Complaint Specialist

Tomas is a part of the Casino Guru team in the position of a Complaint Specialist. As part of the First Response Team, he handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate.

His career history mostly consists of doing odd jobs here and there, looking for something that'd keep his interest. As a child, he had high aspirations of either becoming a doctor…or a bus driver. Nowadays, Tomas just does whatever feels right and considers himself to be a life-long student.

Tomas enjoys reading a good book when not buried in his work, usually opting for some quality fantasy, fiction, crime, nonfiction, or travel literature. On the off-chance that he’s not tired of sitting behind a PC on any given day, he’s always down to dive into a solid RPG or TCG video game. Tomas also has a deep interest in adventure and sports. Deep in the sense that he does quite a lot of spelunking in caves.

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Complaint replies by Tomas Biscuit

English
Dear virpi,We are extending the timer by 7 days. Please, be aware that in cas... 14 minutes ago
Thank you very much, lolzgamer12099, for providing the necessary information.... 20 minutes ago
Dear semrayc,We're glad to hear that your issue has been resolved. We'll go a... 27 minutes ago
Thanks for the explanation.I recommend you request a new self-exclusion from ... 41 minutes ago
Thank you very much, evenbets123, for providing the necessary information. I ... 2 hours ago
Dear Dasvinte,Could you please share your discussion of the issue with the ca... 2 hours ago
Thank you very much, unbranik, for providing the necessary information. I wil... 2 hours ago
Thank you very much, Janine8181, for providing the necessary information. I w... 2 hours ago
Thanks for the update.Could you please explain the reason you gave the casino... 2 hours ago
Thanks for the updates.If there is any evidence you wish to submit, please se... 3 hours ago
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