Alf Casino Review

The player from Greece had a balance of €1800 after he had fulfilled a wager condition, made two withdrawals, and left €700 in his account. The casino had cancelled the withdrawals, reduced the balance to €150, and made a 'completed withdrawal' of €1550 that the player neither requested nor received. The player was unable to contact the casino via live chat and had sought help from the Complaints Team. The team had suggested that the issue might have been related to the specific bonus the player had used, which might have had a maximum win limit. However, the player did not respond to the team's request for more information about the bonus and its terms, leading to the complaint being rejected due to lack of response.

The player from Greece, after winning from a Mastercard deposit, had discovered that all withdrawal methods were unavailable except Bitcoin. The issue was eventually resolved when the player, by chance, interacted with a Greek representative from the casino's live chat who guided him on how to withdraw his winnings.

The player from Germany had won 240 Euros at a casino, then his account was locked and he had been unable to receive his winnings. The casino support had been unresponsive through live chat and email, and the issue had persisted for more than a week. The player had used various payment methods such as Bank Transfer, SOFORT(Klarna/Skrill), MIFINITY GiroPay with a maximum deposit limit of €60. He was accused by the casino of using other people's money to gamble. We had asked the player to provide the correspondence with the casino regarding these accusations. Despite extending the complaint's deadline, the player failed to respond. As a result, we were unable to investigate further and had to reject the complaint.

The player from Germany had requested a withdrawal of 300 Euros from Alf Casino, which had been her first withdrawal request. The casino had cancelled the withdrawal, instructing her to request a bank transfer instead. Despite complying, the player had received no communication from the casino since October 24, with her emails being ignored and chat sessions abruptly ended. The casino had not required account verification. However, after lodging a complaint, the player had received a response to her email and her withdrawal had been completed and transferred to her bank account on October 30. We had marked the complaint as 'resolved' following the successful resolution of the player's issue.

An Austrian player won 1200 Euros at Alf Casino but faced constant withdrawal cancellations with no solid reasons provided. He tried changing withdrawal methods and accounts, but all attempts to withdraw, even in smaller amounts, were unsuccessful. His balance steadily decreased due to continued game play and automatic cancellation of the withdrawal attempts. The complaint was rejected as the player stopped responding.

The player from France claims the casino neglected to pay out a 10€ roulette bet. Despite several attempts, they have been unable to retrieve a document outlining their balance history. There is suspicion of being scammed due to limited access to their betting history and non-investigation into common errors with Evolution games. The complaint was rejected as the player failed to provide relevant evidence.

The player from Germany has reported that his account was not credited with 90 Euros despite assurances from support. This is the second time he has experienced this issue with the casino. The casino provided evidence showing that the player had cancelled their withdrawal and then continued to play with it, and that the winnings that had been confiscated were due to having been credited in error. The player was asked about this, but it seemed they did not wish to pursue the matter any further. Consequently, the complaint was rejected.

The player from Germany canceled two withdrawals totaling €1600 which were not credited back to his account. When he contacted casino support, they claimed he had gambled away the money. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Germany had two pending withdrawals. The first of €200 for a bank transfer, and the second of €70, meant for his Mastercard. He canceled the 70 Euros withdrawal, expecting an immediate credit to his account, but it never arrived. The casino claims he gambled it away. The player stopped responding to our questions and comments, so we had to reject the complaint.

The player 'hoohoo' won 7488 euros with bonus money and was able to withdraw 4000 euros already. However, the player complained that despite the casino promising a 3-day processing for each withdrawal, the player couldn't get his winnings as expected. There was no more information since then.

The player was accused of violating casino's Terms and Conditions. As a result of this, the player’s account was closed without any right to be reopened, and the winnings have been cancelled and written off by the casino.We rejected the complaint based on evidence provided by the casino.

The player from Germany faced repeated cancellations of his €1000 withdrawal despite trying different methods as advised by support. Although deposits worked seamlessly, he was unable to complete the withdrawal process. After confirming successful KYC verification and that his winnings were without a bonus, the issue was resolved as the player received his funds. The complaint was marked as 'resolved' in the system.

The player from Poland struggled to withdraw funds after multiple applications for 800, 300, and 400 zlotys were canceled or remained pending. She received vague explanations about delays from the casino's financial department and suspected she was being scammed. The issue was resolved when all her withdrawal requests were approved, and the money was transferred to her account. The Complaints Team marked the complaint as 'resolved' after confirming the successful transaction.

The player from Norway had requested a withdrawal less than two weeks prior to submitting her complaint. Her money had not been received yet. After multiple communications with the casino regarding the delays and lack of approval for her withdrawals, the issue was resolved, and she confirmed that she had received her funds. Despite the resolution, she expressed dissatisfaction with the casino's handling of her withdrawals and customer service.

The player from Germany had been awaiting a payout of €1,000 from Legiano since September 18. The account was locked, and despite multiple emails, there had been no response, and LiveChat was unavailable. The issue was resolved, and the player confirmed receiving the funds. The complaint was marked as 'resolved' in our system.

The player from Brazil had deposited $120.00 but could not place bets due to Error 107, which indicated that betting from her country was not accepted. Consequently, she requested a refund of her deposit since she could not wager the amount. The Complaints Team engaged with the casino to investigate the issue, and after some back-and-forth communication, the player confirmed that the games were now functioning properly. The complaint was marked as resolved.

The player from Germany faced an issue with their casino account as the casino requested a transaction history from MiFinity, which they had provided. The player initially struggled with account verification and communication with the casino, but the verification was ultimately completed successfully, and the cashout was processed to the player's e-wallet. The complaint was marked as resolved.

The player from Portugal had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The issue was resolved when the player received the funds after the recommended timeframe had passed. We noted the player's concerns regarding the delay and emphasized the importance of patience during the withdrawal process. Ultimately, the player confirmed the receipt of their winnings but expressed dissatisfaction with the lengthy wait.

The player from Greece had requested a withdrawal less than two weeks prior to submitting their complaint. Their money had not been received yet. The issue was resolved as the player received their winnings after completing the verification process. The Complaints Team facilitated communication with the casino and monitored the situation, ensuring the player was informed about the standard withdrawal timeframe. The player had expressed dissatisfaction with the delays but confirmed the resolution of the issue.

The player from Germany had requested a withdrawal of 1000 euros two weeks ago but had not received the funds. Despite canceling a bonus and winning bets, the player continued to face delays and had yet to receive a response from the finance department after multiple inquiries. The issue was resolved when the player confirmed that the funds were eventually paid out, attributing the delay to the financial service provider. The complaint was marked as 'resolved' in the system.

The player from Germany faced difficulties in withdrawing funds, as his request remained unprocessed, and he had not been able to reach customer support through chat or email for the past three days. After reporting the issue, it was confirmed that the player's case had been resolved. We marked the complaint as 'resolved' in our system following the player's confirmation of the resolution.

The player from Portugal had been waiting for her prize of €362 since August 13th and continued to receive vague responses about delays despite having completed the account verification process. After communication with the Complaints Team, the casino processed her withdrawal request, and she confirmed receiving her winnings. The issue was then marked as resolved in the system.

The player from Spain had been waiting since the 12th of August for a payout of his winnings. His withdrawal had been delayed, prompting him to reach out multiple times for updates. The Complaints Team intervened, contacting the casino on his behalf. The issue was resolved, and the player received his funds, as confirmed on the 1st of September.

The player from Spain made a 500€ withdrawal on BankonBet, but the funds had not been received yet. The player requested immediate processing or manual withdrawal to expedite receiving the money. The player confirmed the withdrawal was made on 07/28/2024 and no bonuses were used. The issue was resolved as the player received the money within the expected timeframe of 3 to 5 business days.

The player's account was closed due to a failed verification, and he was informed of a 2000 PEN refund. Despite providing all the necessary details for a bank deposit, Bankonbet insisted on an IBAN number, which does not exist in Peru. The player was offered the option to withdraw via a USDT e-wallet but faced repeated delays and excuses from the casino. Eventually, the player confirmed receiving the payment, and the complaint was marked as resolved by us.

The player from Spain had requested a withdrawal of 500 euros, which remained pending. Recently, he faced continuous login errors despite changing the password multiple times and suspected that the account (with a 1030-euro balance) might have been compromised. The player confirmed that the account had not yet been verified, but the winnings were accumulated without a bonus. The Complaints Team resolved the issue as the player received the 500 euros withdrawal into his account.

The player from Spain had been trying to withdraw money since 05/13/24 and used three different methods without success. Despite multiple attempts, the casino blamed the payment provider, although deposits had been processed instantly. The player had a pending withdrawal via bank transfer since 06/04/24. The issue was resolved as the casino finally deposited the money after three weeks of attempts. We marked the complaint as resolved.

The player from Italy had expressed dissatisfaction with an online casino due to suspected inaccuracies in the RTP after depositing over 2000 € and only achieving the highest win of 80 €. She had requested a refund and account closure as she could not find the self-exclusion option. The complaint was initially rejected as the player did not confirm the resolution of the issue. Later, the player requested immediate self-exclusion. We reopened the complaint and extended the timeline for resolution. Eventually, the player confirmed that her issue was resolved, leading to the closure of the complaint.

The player from Poland had been waiting for his withdrawal of 700PLN since March 3rd. Casino support had cancelled the first two attempts, blaming payment provider errors. The last withdrawal request had vanished from his account without any update from the casino. The player had never made any successful withdrawals before and had not used any active bonus for his winnings. After several attempts and discussions with the casino, the casino finally proceeded with a manual withdrawal to the player's e-wallet, Mifinity. The player confirmed the receipt of his winnings and the complaint was successfully resolved.

The player from Germany had had issues verifying their anonymous crypto wallet with an online casino, despite having already verified their documents and selfie. The casino had not been accepting the player's screenshots as proof of ownership. After communication with the Complaints Team and the casino, the player's account had been successfully verified. The casino had confirmed that the pending withdrawal had been paid and the player had verified receiving it. The issue had been resolved and the complaint had been closed.

The Spanish player had deposited 300 euros at Bankonbet and had increased their balance to 1218 euros. Despite having made three withdrawal requests in line with the 500€ daily limit, they hadn't received their funds within the given timeframe of 1-3 working days. The player confirmed that the issue had been resolved and the funds were received. The complaint was then marked as 'resolved'.

The player from the Netherlands had requested help with closing his casino account due to a gambling addiction. He had reported that despite his repeated requests, the account had remained active, leading to an additional loss of €150. He had sought a refund for this amount, citing a lack of player protection measures. We had intervened by contacting the casino on his behalf. The casino then communicated directly with the player and resolved the issue. The player had confirmed the resolution and expressed his gratitude for our support. The complaint was subsequently closed.

The player from Germany had won 30,000 Euros at the casino but had only received a payout of 10,000 Euros, with the remaining 20,000 Euros and his account being closed. After he had provided several documents, his account was unexpectedly blocked. Despite numerous inquiries, the casino had continuously cited Rule 9.1 without providing any specific violations. After we had contacted the casino and facilitated a dialogue between the player and the casino, the casino decided to reopen the player's account and credit back the contested amount. The player confirmed the receipt of his funds and thanked our team for the assistance.

The player from Germany requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany requested a withdrawal one week prior to submitting this complaint. It has not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Ontario had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The issue was resolved as the player's withdrawal was processed successfully after the recommended timeframe. We marked the complaint as 'resolved' in our system following the player's confirmation of receiving their winnings.

The player from Italy faced repeated rejections when attempting to withdraw winnings, citing issues with the provider. Despite having previously cashed out successfully, new attempts using different payment methods led to consistent rejection notifications five days later. After multiple attempts and reports, the payment was eventually processed, and the account with the casino was closed. The issue was resolved and marked as such by the Complaints Team.

The player from Germany had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The player was advised to wait for the full 14 days and cooperate with the casino. The player confirmed that no additional KYC documents were required and agreed to wait. The issue was resolved when the player received the payment and informed us. The complaint was marked as resolved.

The player from Greece had requested a withdrawal less than two weeks before submitting this complaint. Their money hadn't been received yet. The player faced delays and inconsistent communication from the casino’s customer service, waiting over three weeks and being asked repeatedly for bank details. Eventually, the player confirmed receiving the money. The issue was resolved and the complaint was marked as 'resolved' by us.

The player from Spain had been waiting since Tuesday for a withdrawal, which remained unprocessed despite the casino's stated withdrawal period of 1 to 3 days. No bonuses were used, and no verification was required. We advised the player to wait at least 14 days before taking further action. The player confirmed the withdrawal was eventually processed successfully, and the complaint was marked as resolved.

The player from Greece faced consistent delays with withdrawals despite being told by support that the process was in its final stages. The player expressed frustration with the repetitive cycle and poor service quality. We inquired about the pending status, the duration since the withdrawal request, and the account verification status. The player confirmed that the withdrawal amount was correct. The issue was resolved, and the complaint was closed as resolved.

The player from Belgium had had multiple withdrawals cancelled without explanation or feedback from the casino, despite having deposited through both Visa and a JettonWallet account. Upon receiving his complaint, we asked the player to confirm his KYC verification status and whether he had used any bonuses. The player confirmed that his account had been verified and that he hadn't used any bonuses. We then invited the casino to participate in the resolution of this complaint. The issue was successfully resolved when the casino returned the player's money.

The player from Ontario had requested a withdrawal over two weeks ago, but the casino had not paid. After the player provided the necessary information and confirmed using multiple devices, the casino stated that the withdrawal had been successfully paid. The player did not respond to confirm receipt, so the complaint was marked as resolved by the Complaints Team.

The player from British Columbia had been trying to withdraw his winnings for over a month. Despite having sent all required information and making numerous inquiries via email and live chat, he had not received a response. The player's account had been verified and the winnings were accumulated with real money. After the player reached out to the Complaints Team for assistance, we had invited the casino's representative to the conversation. The casino then initiated the manual payout of the player's balance. The player confirmed the receipt of his $400 winnings, leading us to mark the complaint as 'resolved'.

The player from Finland had experienced a delay in his withdrawal process from SG Casino, which had exceeded the standard processing time. Despite repeated assurances from the casino's customer service that his withdrawal was in process, the player had not received his funds. After the player lodged a complaint, we had advised him to wait at least 14 days after requesting the withdrawal before escalating the issue. However, the player later confirmed that the casino had paid the withdrawal. As a result, the complaint had been successfully resolved and was subsequently closed.

The player from Greece had attempted to withdraw winnings from an online casino but the transaction was cancelled due to pending account verification. Despite having provided the required documents, the casino had blocked the player's account citing a violation of their rules. The player had contested this, stating that they had played slots with an active 100% bonus and had completed the necessary wagering requirements. The Complaints Team had intervened and communicated with the casino on the player's behalf. After a thorough review, the casino had decided to pay out the player's winnings but maintained the account closure. The player had confirmed the receipt of the full amount, leading to the resolution of the complaint.

The player from Ontario made a withdrawal request of $750, through Interac. However, the processing platform, Gigadat, rejected it due to the player not having Interac enabled. The player is waiting for the money to be credited back to the casino account or transferred to the bank. We contacted the casino to get more information, however, before it replied, the player informed us the problem was solved successfully as they received the money. We closed the complaint as resolved.

The player from Spain had won a significant amount at the casino but had faced issues as his account had been locked due to an alleged violation of casino terms (using a different card for deposit). His last deposit had also been refunded without his request, and the casino had been unresponsive. After the player had provided documentation proving that he was authorized to use the disputed account, we had contacted the casino and urged them to reconsider their decision. The casino had requested additional documents, which the player had provided. Upon verification of these documents, the casino had re-credited the player's winnings to his account. However, the player had been unable to withdraw his winnings due to wagering requirements. After our intervention, the casino had agreed to manually pay out the amount and had requested the player's bank details. The player had confirmed that the withdrawals were being processed, and with the confirmation from the casino that all pending withdrawals had been successfully paid, the complaint had been resolved.

The player from Greece deposited money at SG Casino, expecting a 100% deposit bonus as advertised via a Twitch stream. However, the bonus was not credited to the player's account and a refund request was subjected to a 2 times wager requirement. Moreover, the Casino suspended the player's account.

The player from Finland won 4500€ at SG Casino but had their documents declined during the verification process. Subsequently, the casino shut down the account, claiming the documents submitted were incorrect. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Australia signed up at the casino and initially didn't need verification. They won $3750 but could only withdraw $750 per day. After the first withdrawal, the account verification process started and took two days. However, the second withdrawal was rejected, claiming an incorrect wallet address, despite it being the same address used before. Player’s complaint has been resolved successfully.

The player from Slovenia had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The player experienced a cancellation of the withdrawal after 12 days without a specific reason. After further communication with the casino, the player eventually received the winnings, which were successfully transferred to his bank account. We marked the complaint as resolved upon confirmation of the successful transaction.

The player from Greece had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. After 18 days of waiting, the player confirmed that the issue was resolved and the winnings were finally received. We intervened by reaching out to Wazamba Casino for assistance in clarifying the withdrawal issue. The complaint was marked as 'resolved' following the successful payment.

The player from Greece faced issues with withdrawing funds, as his withdrawal requests had not been completed for over a week. After further communication, it was confirmed that one withdrawal of 400 euros was marked as completed, but the funds were not received initially. Eventually, the player reported that the money arrived successfully. The complaint was marked as resolved in the system following the confirmation of the winnings being received.

The player from Slovenia had played at Wazamba casino without issues until he recently won a substantial amount. Upon attempting to verify his account, the process stretched over a month, culminating in a failed verification. He was unable to play or withdraw funds. The Complaints Team intervened, facilitating communication with the casino, which ultimately led to the player receiving his winnings of €2,800 in his Neteller wallet after multiple attempts to resolve the issue. The complaint was marked as 'resolved'.

The player from Brazil faced a withdrawal rejection and verification request from Wazamba Casino, despite initially being informed that verification was not required. The casino requested a bank statement from November 2023, which the player could not obtain. We contacted the casino on the player's behalf, and the casino subsequently verified the player's account. The player then successfully received his withdrawal, resolving the issue.

The player from Spain had been waiting for a week to withdraw 390 euros. The casino repeatedly said the request was in the queue for the finance department and promised the money within three business days but offered no other solution. The player later confirmed that the issue was resolved, leading us to mark the complaint as 'resolved' in our system.

The player from Spain had three pending withdrawals totaling €1,500 since May 30th. Support had not provided updates, closed the chat, and rejected emails. No verification was requested. The issue was resolved after the player confirmed receiving the withdrawals.

The player from Switzerland had been waiting for a payout of 772 CHF for 15 days, despite their casino account being verified. The casino hadn't provided concrete responses to queries via their chat, and the player felt they were deliberately delaying the payout. The Complaints Team contacted the casino for clarification. Shortly after, the player received the remaining balance. The complaint was marked as resolved.

The player from Croatia had been waiting for a withdrawal for less than two weeks. The player reported that the payout hadn’t been received yet. We advised the player to be patient and wait at least 14 days due to possible delays in processing. The player later confirmed that the withdrawal had been received. The complaint was marked as resolved.

The player from Greece experienced a sudden account closure by the casino and alleged that her funds were confiscated without any reason. The Complaints Team contacted the casino, which initially stated the account was closed due to an administrative decision and claimed all pending withdrawals were paid. After further investigation, the casino agreed to allow the player to withdraw her remaining winnings. The player confirmed receiving her money, and the complaint was marked as resolved.

The player from Greece had experienced a significant delay in withdrawal. The casino's live chat had provided no explanation other than advising patience. The player's attempt to reach the casino via email had failed due to a full inbox. After six working days, the player reported that he had received his money. Consequently, we marked the complaint as 'resolved'.

The player from Spain had pending withdrawals for a week and each time the player enquired about it, they were told to be patient. The player had expressed frustration regarding the delay and lack of communication from the casino. After 15 days, the player's withdrawal was finally processed and received. The issue had been resolved without any intervention from our side. The player thanked the Complaints Team for their assistance and the case was marked as 'resolved'.

The player from Canada had experienced a disconnection during gameplay, which resulted in a loss of $30 in bonus funds. Despite having contacted the casino's support, the player had not received a satisfactory response. The player had then provided screenshots and game history to us, which showed a balance of $30 on his last spin. After we intervened, the casino had restored the bonus funds amounting to 32.25 CAD. The player had confirmed the receipt of these funds, thus resolving the issue. We had thanked the player for their cooperation and the casino for their assistance.

A Finnish player had faced issues with Wazamba Casino, where his winnings were being cancelled without explanation. Despite successful deposits from two different accounts, a 500€ withdrawal to Skrill had been delayed. The player had 606.01€ left to withdraw. The player reported that the casino had not been providing any assistance or suggesting any alternative withdrawal methods. After the player's complaint, the casino had begun processing the withdrawals. Eventually, the player confirmed having received all his winnings. The issue had thus been successfully resolved.

The player from Greece had faced a delay in receiving his withdrawal requested on 17/01/2024. Additionally, 420 euros had been deducted from his earnings, and the reason for this deduction had been unclear. The player had clarified that his account was reset to zero after the deduction and the remaining funds had been lost in gambling. His pending withdrawal had been 500 euros, which was later received. We had confirmed the deduction was in line with the casino's terms and conditions regarding the maximum amount that could be released from a bonus. The player had confirmed the receipt of his withdrawal, successfully resolving the complaint.

The player from Peru had experienced a delay in withdrawal due to account verification issues. Despite her attempts, she had been unable to upload the required documents and had received no response from the casino. After the player's complaint, we had contacted the casino and facilitated communication between the two parties. The casino had confirmed receiving the documents and subsequently verified the player's account. The player then confirmed that her withdrawal had been successful. The issue had been resolved with our assistance.

The player from Peru had experienced repeated delays in her withdrawal request, despite having verified all necessary documents. The casino had attributed the delays to issues with the payment provider, but hadn't provided a solution. The player had been using a verified personal bank account for the transaction. After a series of communications, the casino had suggested alternative banking systems for the withdrawal. Eventually, the player confirmed that she had received her money via her Skrill account, thus resolving the issue.

The player from Singapore had experienced issues with a $25 deposit not reflecting in their Wazamba Casino account. Despite having reached out to the casino's support and finance departments, the player had not received any assistance. This had been the player's first deposit with the casino. However, the issue was eventually resolved and the deposit had been credited to the player's account. We then marked the complaint as 'resolved' in our system.

The player from British Columbia had been unable to withdraw $750 from her Wazamba Casino account due to a one-letter typo in her email address, which the casino had claimed they couldn't correct. After over a month of unsuccessful attempts to resolve the issue, the player contacted us for assistance. In response, we initiated a dialogue with the casino and the player. The casino had offered to manually transfer the funds to the player's bank account. After providing the necessary banking information, the player received her funds nearly two months after her initial complaint. The issue was then marked as resolved.

After playing 'Dracula Riches' on Wazamba Casino, the player from Spain had won 12.50 euros on a free game, which was not credited to her account. However, the issue had been resolved when the casino deposited the claimed amount into her account. We had marked the complaint as 'resolved' in our system.

The player from Berlin had requested a withdrawal less than two weeks prior to submitting his complaint. His money hadn't been received at that point. We had advised the player that withdrawal processing could take up to two weeks and encouraged him to wait for this period before submitting a complaint. We also informed him that delays could be due to unfinished KYC verification or a high volume of withdrawal requests. After extending the complaint resolution period by seven days, the player confirmed that he had received his withdrawal. Consequently, we marked the complaint as resolved.

The player from Spain is facing challenges in withdrawing his winnings of 25000 euros from Wazamba. Even after repeated withdrawal requests and a waiting period of three days per attempt, his funds keep being returned to the gaming account. Following the complaint team's communication with the casino, it was affirmed that the player verification had been successfully completed. The withdrawal is set to be processed in line with the established payout limits. The player has acknowledged receiving the maximum allowed withdrawal for November and anticipates further payouts according to the casino's designated schedule. As per the player's confirmation, this complaint is deemed resolved for the time being. The complaint team has conveyed to the player that should any payout issues arise, and there is a belief that the casino team is not addressing concerns adequately, they are welcome to contact the complaint team again. In such a scenario, the team will reopen the complaint and exert every effort to assist the player.

The player from Nigeria has requested a withdrawal prior to submitting this complaint. However, withdrawals took longer than usual. Later, during the complaint process, the user confirmed that the issue had been resolved. The complaint was closed accordingly.

The player from France had won a 150€ bonus which he had attempted to withdraw. Despite having received assurances from the casino's chat service that it was processed, the player had not received the money. The casino had then claimed some information was wrong but the player was unclear about the exact issues. The player had provided screenshots as evidence. The Complaints Team intervened by setting a timer for an additional 3 days for the casino to process the payment. When no progress was made, the team had reached out to the casino. The casino had then re-credited the winnings to the player's account and apologized for the inconvenience, promising to process the withdrawal request with priority. The issue was successfully resolved.

The player from Greece had a pending withdrawal of winnings due to a rollover requirement from a previously returned deposit. Despite the deposit return having been due to the casino's mistake, the wagering requirement was not removed, which prevented the player from withdrawing his current winnings. The player had explained that he had wagered his deposit multiple times, but the casino insisted on the rollover requirement. We reached out to the casino and they agreed to manually pay out the player's balance. The player then confirmed that he had received his money. The casino had also been asked to remove the remaining wagering requirements for future deposits.

The German player is struggling with the verification process at Wazamba casino. Despite having sent the required credit card proofs for the last six months multiple times, the communication stalls and the casino requests the same documents repetitively. We contacted the casino, and its representative informed us that the transaction history from the bank account was missing. The player emphasized having it sent multiple times before, however after sending it again, they let us know that the account was finally verified, so we closed the complaint as resolved.

The player from Germany had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn't been processed yet. After communicating with the Complaints Team, the player confirmed that he had received his winnings. The delay had been due to the casino's requirement for the player to verify his identity. The Complaints Team had marked the complaint as resolved.

A player from Germany is facing difficulties in satisfying the casino's account verification process which requires submission of a 6-month transaction history that should not exceed 5 MB and should be comprised of a maximum of 5 individual files. The player is worried about possible account block and reports being unable to access Live Support. The issue has been resolved successfully.

The player from Australia has an issue with Wazamba Casino concerning a missing $45 bonus. Initially, he won two $45 bonuses from a game but after using one, the other disappeared. He was dissatisfied with the live support's response. The complaint was resolved as the casino issued a bonus to the player in a higher sum

The player from Austria had activated a sports welcome bonus on Wazamba, implemented it to 99%, but had been unable to place more bets. He had tried to contact support but didn't receive a conclusive response, and his bonus was about to expire. The player hadn't activated any similar bonuses from this casino in the past and there were no open bets at that time. The casino had explained that the bonus was stuck due to technical updates and had added the amount to the player's balance. However, the player's account had to pass verification before the withdrawal could be made. The casino had requested documents which the player provided after a delay due to vacation. The casino then requested transaction history from the player's Crypto wallet which was also provided. The casino had informed that the player's total balance was being paid out as per his current VIP level and that his account would remain closed. The player had confirmed receiving multiple transactions amounting to his total balance at Wazamba. The issue with Wazamba had been resolved.

The player from Spain deposited €20 at Wazamba, earned winnings of €520 but has been unable to access their account or withdraw the winnings. The player confirmed his winnings were received and therefore we closed the complaint as resolved.

The player from Germany registered at Wazamba Casino, deposited 800 euros, and won 700 euros. However, the casino has closed their account citing "unfair betting pattern" and has offered a refund of the last deposit. The player is upset and considers this action unjust. We closed the complaint as resolved since the player confirmed receipt of the payment.

The player from Greece was offered a deposit bonus by Wazamba Casino, subsequently, his account was closed, and his winnings were confiscated, citing the violation of Term 6.6.4 regarding account verification. Eventually, the issue was successfully resolved, the player's account was unlocked and the winnings were refunded.

The player from Germany deposited money via CashtoCode at a casino, but the funds are stuck in the 'processing' stage and are not being credited to their account. Player reaching out to the casino's live chat multiple times has only resulted in assurances to be patient. The complaint was resolved as the player's deposit got credited.

The player from France requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player's deposit was not credited for over a week. After further investigation, we found out that the player used an incorrect blockchain for their deposit. The casino helped the player with retrieving lost funds.

The player from North Rhine-Westphalia has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Saxony-Anhalt has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany has been blocked due to unsuccessful verification. The casino firstly refused to pay out the player's winnings because of their payment method was used by their friend's account, however the player was able to receive all the withdrawals and the case is resolved.

The player from Germany requested a withdrawal 14 days prior to submitting this complaint. It has not been processed. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.