Legiano Casino - Player's withdrawals are being delayed.

Good morning, I stumbled upon this forum while googling and I hope you can help me. I've made over 20 withdrawal attempts and Legiano cancels them all. When I open the chat, they tell me I was the one who canceled it. Other times, they claim there are issues with Visa (even though I'm withdrawing via bank transfer), and they always have a thousand excuses that never end well for me. They always give numerous excuses, suggesting I try different methods, etc. I’ve done it all. I successfully withdrew funds before without any issues (it was 90@ euros), but now it’s 500 and the problems start. I’ve tried withdrawing 90, 100, 50, 400... and nothing. I’ve been dealing with this for over a month, and nobody resolves anything. Just excuses and the same copied text over and over again. I’ve contacted a lawyer who specializes in betting houses, and he has about 20 more affected individuals. He told me that for 20€ each, we will begin legal proceedings against Legiano. I don't want it to come to this, but given the situation, I feel like there’s no other option.

Dear verdeap2023,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors, such as the Licensing Authority, geolocation, contracts with payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t necessarily mean that it will also be offered for withdrawals, and it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in the payment methods they can offer to their customers.

• Could you please advise whether you have been informed about any alternative methods of withdrawing your winnings? 
• Was your account verified successfully in the past?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.