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Petronela Kontos

Complaints Team Lead

Petronela is leading our Complaints Resolution Team and helping out with more complicated cases. Previously, she was spending most of her time with player complaints and her speciality was to be the first responder. Even though she is now taking care of the whole complaints team, she still might find herself replying to cases from the first line. She has over 12 years of casino industry experience, which she masterfully uses in her day-to-day activities.

Petronela believes in the inevitable victory of good over evil and has a personal motto “For every minute you are angry, you lose sixty seconds of happiness.” The two qualities make her one of the best people out there that players can trust with their online casino-related complaints

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Complaint replies by Petronela Kontos

English
Dear Yashavanth,Thank you very much for submitting your complaint. I’m sorry ... 19 hours ago
Dear Stylianos,Thank you very much for submitting your complaint. I’m sorry t... 19 hours ago
Dear Relacom,Thank you very much for submitting your complaint. I’m sorry to ... 20 hours ago
Dear Jan,Thank you very much for submitting your complaint. I’m sorry to hear... 20 hours ago
Dear Michael,Thank you very much for submitting your complaint and forwarding... 20 hours ago
Dear Darick,We are extending the timer by 7 days. Please, be aware that in ca... 20 hours ago
Dear Mbellantone,We are extending the timer by 7 days. Please, be aware that ... 20 hours ago
As the problem has been successfully resolved, we will now close the complain... 20 hours ago
Dear Radibb,We are extending the timer by 7 days. Please, do not hesitate to ... 20 hours ago
Dear carloszamarripa831,We are extending the timer by 7 days. Please, be awar... 20 hours ago
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