SG Casino - Player's account closure leads to confiscated winnings.

I made my first deposit of 150 euros on this site with a 100% bonus.

With the bonus money, I happened to win 1700 euros. This is where the problems began. After about a week of waiting, I received an email.

According to them, my account did not pass the verification process and it was closed without the possibility to reopen it, as per section 9.1 of the terms and conditions.

I sent an inquiry, asking if there was any specific reason for closing my account...this casino no longer responds..

Hello krapis,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SG Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when exactly is the verification process begin? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about? Did they specify what exactly was wrong regarding that term you breach?

Looking forward to your answer.

Regards,

Nick

They require account confirmation on 28.8

All other documents except

The bank statement did not pass the verification method

They did not give a more detailed reason and do not respond to e-mails.

Hello krapis,

Please forward the communication between you and the casino to nikolas.b@casino.guru.

Dear krapis,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.