SG Casino - Player's withdrawals have been delayed.

They are not paying out. They've been stalling my withdrawal requests for 14 days now. I've even changed my withdrawal method, but to no avail. I was supposed to make 4 separate withdrawals over 4 days of 500 Euros each, but I've already spent 1000 of the 2000 Euros I intended to withdraw because they just don't want to pay out. They always have excuses, always lying, and are very rude. The interactions feel automated, they often don't respond and just close the chat. I see the same complaints from others about this casino on the internet. I have taken the matter to Legalitas because after 14 days, I haven't been able to withdraw any money and am still playing because they won't pay and won't allow me to withdraw. It at least keeps me occupied, but do not play at this casino - it's a scam and a ripoff.

Dear linerosergio18,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Could you please advise if it was your first withdrawal in this casino?
• Have you accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear linerosergio18,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

That casino is garbage and the supor will bully you

Dear linerosergio18,

Could you please check my previous reply and try to answer my questions? Please understand that without your assistance we can't proceed with this case. Thank you.

Dear linerosergio18,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

No money or anything, what I did was ask for the money outright because I was tired of being bullied by the supor and everything changed. The payment method was money without a bonus and I had to lose the money outright in 5 minutes to be able to block The casino is because it is a real shit, I do not recommend playing in a casino of thieves and Scoundrels to collect very quickly but to pay very slowly and with many problems, so take that casino for granted and I will never play again. There is no more in that casino. shit

Am I correct in understanding that you intentionally depleted your winnings and subsequently closed your casino account? Is there any other assistance we can offer you?

Dear linerosergio18,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.