The player from Italy faced issues with SG CASINO regarding the withdrawal of his winnings, as he consistently received the same response about payment delays without resolution. He expressed doubts about the legitimacy of the casino. The Complaints Team attempted to assist by requesting additional information and extending the response time; however, the player did not respond to further inquiries. Consequently, the complaint was rejected due to lack of communication from the player.
SG Casino - Player’s winnings are delayed.
Amount: €2,000
SG Casino
Safety Index:Very highSafety Index
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9.6
SG Casino has a Safety Index of 9.6, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
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2 months ago
Translation
Hello, I have a problem with SG CASINO, no one pays me my winnings, always the same answer tomorrow but without result, who can help me to withdraw my money??? I already have doubts that all this is just a SCAM!!!
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2 months ago
Dear andrevespa87,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
- Could you please advise when exactly you requested this withdrawal?
- Have you made any successful withdrawals before?
Thank you in advance for your reply.
Best regards,
Kristina
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2 months ago
Translation
I don't believe all this anymore, after two weeks no correct response from SG casino, just words for nothing, I already have doubts that all this is just a SCAM!!!
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1 month ago
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First withdrawal requested on February 11th, up to now it still appears as ring in my game account, on this site I made a withdrawal, I already understood that no one gives me my money, I would like to tell everyone stay away from these scammers!!!
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1 month ago
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Anyway guys, stay away from this scam site!!!!
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1 month ago
Thank you for your reply, andrevespa87. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.
Also, have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.
