The player from Germany had requested a withdrawal three weeks prior and had been waiting since February 15th, 2025, for it to be processed. Despite being verified and not using a bonus, he received reassurances from support but no action had been taken. The complaint was resolved when the player received the payment after a month of waiting. We marked the complaint as 'resolved' and appreciated his cooperation throughout the process.
Legiano Casino - Player’s withdrawal is delayed.
Amount: €500
Legiano Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.9
Legiano Casino has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
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2 months ago
Translation
Hello, I have been waiting since February 15th, 2025 for my withdrawal to be processed. I have not played with a bonus and I am also verified. In the live chat and from support via email, I am always told not to worry, that the withdrawal will be processed in any case.
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2 months ago
Dear macheeier,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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2 months ago
Translation
Hello,
yes, I have had several payouts.
The current status of the payment is still processing, as it was at the beginning. Nothing is happening. VG
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2 months ago
Translation
Hello, I received the payment today. However, I think a month is a very long time for a payout. Unfortunately, I don't understand how you can rate the casino with a 9. Best regards
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2 months ago
Dear macheeier,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Kristina
Casino.Guru
