Bankonbet Casino - Player believes that their withdrawal has been delayed.

Good evening, I have made two withdrawals: the first was on September 16th for 150 euros, and the second for 54 euros. I won them at the sportsbook, and I haven't been asked for verification. In the past, I have made withdrawals. The only thing customer service tells me is that there is a delay. The casino clearly states in the rules that it takes 3 business days, and that time has long passed.

Dear aggelossig90,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center