Bankonbet Casino Review

The player from Spain had been waiting since the 12th of August for a payout of his winnings. His withdrawal had been delayed, prompting him to reach out multiple times for updates. The Complaints Team intervened, contacting the casino on his behalf. The issue was resolved, and the player received his funds, as confirmed on the 1st of September.

The player from Chile reports a serious issue with Bankonbet, where her account was unilaterally closed after requesting partial self-exclusion due to gambling addiction. Since the closure on August 1st, he has not received any part of the balance, leading to financial distress.

The player from Spain made a 500€ withdrawal on BankonBet, but the funds had not been received yet. The player requested immediate processing or manual withdrawal to expedite receiving the money. The player confirmed the withdrawal was made on 07/28/2024 and no bonuses were used. The issue was resolved as the player received the money within the expected timeframe of 3 to 5 business days.

The player's account was closed due to a failed verification, and he was informed of a 2000 PEN refund. Despite providing all the necessary details for a bank deposit, Bankonbet insisted on an IBAN number, which does not exist in Peru. The player was offered the option to withdraw via a USDT e-wallet but faced repeated delays and excuses from the casino. Eventually, the player confirmed receiving the payment, and the complaint was marked as resolved by us.

The player from Spain had requested a withdrawal of 500 euros, which remained pending. Recently, he faced continuous login errors despite changing the password multiple times and suspected that the account (with a 1030-euro balance) might have been compromised. The player confirmed that the account had not yet been verified, but the winnings were accumulated without a bonus. The Complaints Team resolved the issue as the player received the 500 euros withdrawal into his account.

The player from Spain faced repeated cancellations of withdrawal attempts via Visa over a span of 5 days, while deposits were processed without issue. Customer support claimed it was an error with the provider, but no contact was made by the payment team despite assurances. We asked the player for additional details and screenshots to investigate further. However, due to a lack of response from the player, the complaint was rejected as we were unable to proceed with the investigation.

The player from Spain had been trying to withdraw money since 05/13/24 and used three different methods without success. Despite multiple attempts, the casino blamed the payment provider, although deposits had been processed instantly. The player had a pending withdrawal via bank transfer since 06/04/24. The issue was resolved as the casino finally deposited the money after three weeks of attempts. We marked the complaint as resolved.

The player from Australia, originally from Italy, requested a refund of all deposits due to an alleged violation where the casino shouldn't have accepted bets from Australia. The player also complained about unavailable withdrawal methods on the same credit card used for the deposit. We informed the player that we could only assist if funds or winnings had been confiscated due to being from a restricted country. Despite several extensions and requests for supporting evidence regarding his self-exclusion request, the player failed to provide the necessary documentation. Consequently, the complaint was rejected.

The player from Spain had been waiting for 12 days for a €500 withdrawal from Bankonbet. The casino was saying they were dealing with many pending requests. The player had successfully withdrawn three times before with the casino, with withdrawals typically processed within three business days. The player had also expressed concern about further withdrawals if the current one was not processed. We had extended the timer for the player's response by 7 days. However, due to the player's lack of response, we could not further investigate the issue and had to reject the complaint.

The player from Greece had requested a withdrawal of 110€. Despite the casino acknowledging his request after 3 days, the funds had not reached his account. The player did not respond within the given timeframe. As a result, the complaint was rejected due to the lack of response from the player.

The player from Italy had expressed dissatisfaction with an online casino due to suspected inaccuracies in the RTP after depositing over 2000 € and only achieving the highest win of 80 €. She had requested a refund and account closure as she could not find the self-exclusion option. The complaint was initially rejected as the player did not confirm the resolution of the issue. Later, the player requested immediate self-exclusion. We reopened the complaint and extended the timeline for resolution. Eventually, the player confirmed that her issue was resolved, leading to the closure of the complaint.

The player from Italy had lost a significant amount on a slot machine and had requested account closure, but was instead offered a bonus to continue playing. After continued play, the user had experienced technical issues with the platforms and ended up losing total balance. The player sought reimbursement for the losses. The player claimed he had requested self-exclusion due to excessive gambling but the casino delayed the process, allowing him to continue depositing and playing. The player could not provide sufficient evidence of a gambling problem prior to the losses. Therefore, we could not find grounds for a refund request.

The player from Poland had been waiting for his withdrawal of 700PLN since March 3rd. Casino support had cancelled the first two attempts, blaming payment provider errors. The last withdrawal request had vanished from his account without any update from the casino. The player had never made any successful withdrawals before and had not used any active bonus for his winnings. After several attempts and discussions with the casino, the casino finally proceeded with a manual withdrawal to the player's e-wallet, Mifinity. The player confirmed the receipt of his winnings and the complaint was successfully resolved.

The player from Germany had had issues verifying their anonymous crypto wallet with an online casino, despite having already verified their documents and selfie. The casino had not been accepting the player's screenshots as proof of ownership. After communication with the Complaints Team and the casino, the player's account had been successfully verified. The casino had confirmed that the pending withdrawal had been paid and the player had verified receiving it. The issue had been resolved and the complaint had been closed.

The player from Chile had experienced issues with verification documents, which had led to a delay in the withdrawal of his funds and eventual account closure. The player had sent numerous documents for address verification, but they had been repeatedly rejected. After a careful review of the evidence provided by the casino, it was found that the player's documents had shown signs of tampering/editing. As a result, the player's complaint had been rejected, in agreement with the casino's decision to close the account due to failed verification.

The player from Germany had won 500€ at an online casino and was informed that the payout would take 1-3 business days. However, he did not receive the payout within the specified time. His inquiries to the casino were met with requests for patience. The player became frustrated and decided to forfeit the winnings, opting to publicize his negative experience instead. Despite our efforts to mediate, the player requested the complaint to be closed. We complied with his request and the complaint was subsequently rejected.

The player from Spain had made a deposit of 145€ and won 2000€. She had two active withdrawals of 500€ each, due to the daily withdrawal limit set by the casino. She had expressed concerns about the lack of a verification request and the receipt of her full winnings amount. We had communicated with her, advising that withdrawals could take up to 14 days, especially for first-time requests. We had also extended the complaint's timer by 7 days. However, due to the player's lack of response to our messages, we were unable to further investigate and had to reject the complaint.

The Spanish player had deposited 300 euros at Bankonbet and had increased their balance to 1218 euros. Despite having made three withdrawal requests in line with the 500€ daily limit, they hadn't received their funds within the given timeframe of 1-3 working days. The player confirmed that the issue had been resolved and the funds were received. The complaint was then marked as 'resolved'.

The Spanish player had deposited funds into his online casino account, but the amount was not credited. Despite his multiple complaints to the casino, he had only received notification of an open ticket with no further updates. We had advised him to contact his payment provider for investigation, cautioning that this process could take about a month. We also recommended that he refrain from making additional deposits until the issue was resolved. However, due to the player's lack of response to our messages and questions, we were unable to proceed with further investigation and had to reject the complaint.

The player from Peru had attempted to close his account with Bankonbet, as per the casino's terms and conditions. However, customer service had denied this action. The player had an active balance of 4,939 PEN at the time of his account closure request. He had wanted to withdraw this amount, but the casino had required account verification, which the player had claimed was impossible due to the casino rejecting his bank-provided transaction history. The player then decided to close his account and had requested the return of his last deposit of 2,000 PEN, as stated in the casino's terms and conditions. Despite our efforts to assist and request for additional information, the player had not responded, leading us to reject the complaint due to lack of communication.

The player from Peru had requested a manual withdrawal seven days prior, but the casino hadn't executed the transaction. The player had claimed that his account was verified and his winnings were not bonus-related. However, despite his attempts, his withdrawal requests had been repeatedly rejected. He then attempted a withdrawal with Astropay, but it remained unprocessed after four days. We had asked the player for more details and extended the resolution timer, but he did not respond. Consequently, we were unable to investigate further and had to reject the complaint.

The player from Italy had closed his account in December and had yet to receive a refund of his remaining balance from the online casino. Despite his attempts to contact the casino through email, he had received no response, and the casino's chat service only advised him to wait. The player also reported that his withdrawal had been cancelled by the casino due to a provider issue, but no further information or solution was provided. Our attempts to assist were hampered by the player's lack of response to our inquiries, leading to the eventual rejection of the complaint.

The player from Austria was facing issues with the casino, which continually rejected his proof of deposit made through a Paysafe debit card despite it being provided in the correct format. This issue had lasted for over a month. The player's account was closed and his winnings were confiscated after the casino found out he had used funds from another player to play in his account, which was a direct violation of the casino's terms and conditions. We had reviewed the evidence provided by the casino and had to reject the player's complaint due to the violation of these terms.

The player from Greece had experienced a delay in his withdrawal from the online casino. He had not been asked for KYC verification and received only automated responses from the casino, with no clear timeline for his withdrawal. Despite daily communication attempts, he had not received any satisfactory resolution. The Complaints Team had advised the player to wait 14 days after the withdrawal request before submitting a complaint. However, due to the player's lack of response to further queries, we were unable to proceed with the investigation, resulting in the rejection of the complaint.

The player from Germany had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings hadn't been received yet. The player had been in communication with the Complaints Team regarding a delayed withdrawal of 1500 euros from an online casino. After several correspondences, the casino had stated that the delay was due to issues with the payment provider and offered to manually process the payment if the player provided bank details. However, the player had lost patience and decided to play down his balance to zero and requested account closure. Due to this, we were unable to assist further and had to reject the complaint.

The player from Greece had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn’t been processed yet at that time. We had advised the player that withdrawal processing could take some time, potentially due to unfinished KYC verification or a high volume of withdrawal requests. We had extended the timer for response by 7 days. However, due to the lack of response from the player, we were unable to investigate further and had to reject the complaint.

The player from Greece has registered a new account in a casino despite previously informing them of their gambling addiction problem. The player has spent over 10,000 euros and is seeking to reclaim these funds. The complaint was closed as the player stopped responding.

The player from the Netherlands had requested help with closing his casino account due to a gambling addiction. He had reported that despite his repeated requests, the account had remained active, leading to an additional loss of €150. He had sought a refund for this amount, citing a lack of player protection measures. We had intervened by contacting the casino on his behalf. The casino then communicated directly with the player and resolved the issue. The player had confirmed the resolution and expressed his gratitude for our support. The complaint was subsequently closed.

The player from Germany had won 30,000 Euros at the casino but had only received a payout of 10,000 Euros, with the remaining 20,000 Euros and his account being closed. After he had provided several documents, his account was unexpectedly blocked. Despite numerous inquiries, the casino had continuously cited Rule 9.1 without providing any specific violations. After we had contacted the casino and facilitated a dialogue between the player and the casino, the casino decided to reopen the player's account and credit back the contested amount. The player confirmed the receipt of his funds and thanked our team for the assistance.

The player from Quebec alleges fraud at Bankonbet.com. She claims that her winnings amounting to $150,000 have been stolen. Casino has provided us with betting history of the player, from that we learned the player played through all their winnings and subsequently lost all their funds. We have rejected the complaint.

The player from Greece had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn't been received yet. Despite the Complaints Team's efforts to resolve the issue and extend the response time, the player did not provide further information or responses. As a result, we were unable to proceed with the investigation and had to reject the complaint.

The player from Peru had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn’t been received yet. The Complaints Team had advised the player that withdrawal processing could take some time, often up to 14 days, and could be delayed due to reasons like unfinished KYC verification or a high volume of withdrawal requests. Despite extending the response deadline, the player failed to provide further information, which led to the complaint being rejected due to insufficient response.

The player from Spain had attempted to withdraw 500€ but was informed that due to a terms violation, the funds would not be transferred. Despite initial assurances from the casino, the funds had been removed from the player's account. We had attempted to investigate the issue and had extended the response time for the player. However, the player did not respond to our inquiries. As a result, we were unable to further investigate and had to reject the complaint.

The player from Austria has been requested to submit new documents for verification after three withdrawals from Bankonbet Casino. Despite complying with all requests, the player has not received any responses for three weeks. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Spain has made multiple attempts to withdraw funds using their active MasterCard, but the casino continues to experience issues. Player stopped responding to our question therefore the complaint was rejected.

The player from Spain had his account closed by the casino, which claimed that the account violated their terms of service and that it was a duplicate. He has now lost significant funds, stating that the casino does not have a license in Spain. The casino has provided evidence of multiple accounts at the casino and the player themselves stated that they had multiple accounts, therefore we have rejected the complaint.

The player from Germany has raised a complaint against Rabidi N.V casinos, alleging negligence of responsible gambling regulations. He reports having an outstanding balance exceeding 66,000 Euro at Bankonbet Casino and is seeking legal action but remains open to resolving the issue through mediation. Since the player lost his winnings at Bankonbet before he notified the casino about his gambling problem, we were unable to request a refund of his winnings and this complaint was rejected.

The player 'GANCARZM' wanted to withdraw €78 but, without any reason given, the casino canceled it. On the second day, the payment was still not accepted. He tried to contact the casino, however, he couldn't get in touch with them. The player said if there was a problem the casino should inform him instead of canceling the withdrawal. There were no more updates ever since.

The player from Germany requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany requested a withdrawal two weeks prior to submitting this complaint. It has not been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Germany is afraid to request a self-exclusion. The casino has a term that claims to confiscate all accumulated funds in case the player requests self-exclusion. Since the player didn't inform the casino about his gambling problem before he lost all accumulated winnings, we were forced to reject this complaint.

The player from Germany requested a withdrawal one week prior to submitting this complaint. It has not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany had requested a withdrawal less than two weeks prior to submitting the complaint. Their money had not been received yet. After 17 days of waiting, the payout issue was resolved, and the player confirmed that the payment had finally been received. The Complaints Team marked the complaint as 'resolved' following this confirmation.

The player from Greece had requested a withdrawal less than two weeks prior to submitting this complaint. Their money had not been received yet. The issue was resolved as the player confirmed receipt of the funds, leading to the complaint being marked as 'resolved' in the system. The Complaints Team had provided reassurance that support was available for any future challenges with online casinos.

The player from Spain had made two withdrawals of €20 and €25 but was concerned about potential payment issues based on other complaints. They sought guidance on whether to wait or take further action regarding the withdrawals. The issue was resolved as the player received the total amount of €45 for the withdrawals. The Complaints Team marked the complaint as resolved and encouraged the player to reach out in the future if any further issues arose.

The player from Italy had been waiting for 12 days for a withdrawal and reported that customer support had failed to respond to emails, providing only generic excuses in live chat. After escalating the issue, the player confirmed that the withdrawal was finally processed and credited after a lengthy delay. The issue was marked as resolved by the Complaints Team, who expressed satisfaction with the outcome and offered future assistance if needed.

The player from Greece had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The issue was resolved when the player confirmed that the withdrawal was complete. We marked the complaint as 'resolved' in our system and expressed our willingness to assist with any future challenges.

The player from New Zealand faced delays with two withdrawal requests totaling 1500. Despite having contacted support, the casino indicated that the delay was due to a high number of winners, while assuring her that her funds were safe. She expressed stress over the situation, especially since she was not being asked for any verification documents. The issue was resolved when she re-submitted her withdrawal request without an error in her bank account details, and payment was successfully made. The complaint was marked as 'resolved' by the Complaints Team.

The player from Greece faced difficulties withdrawing funds from the casino, having requested withdrawals of €500 each on two occasions. After receiving conflicting emails regarding the status of these withdrawals, the casino blamed the bank for the issue, yet the player’s bank reported no such problems. The player attempted another withdrawal, which also faced delays. The issue was resolved after the player confirmed that the takeover had been completed, leading to the complaint being marked as 'resolved' in the system.

The player from Germany faced a delay in processing a withdrawal request that he submitted 18 days prior, despite having previously received timely withdrawals. He contacted support multiple times but only received vague assurances regarding the processing of his request. After intervention by the Complaints Team, the player confirmed that he received the outstanding amount, although he noted that the payout process took two months, which he considered excessive. The complaint was marked as resolved.

The player from Germany faced repeated cancellations of his €1000 withdrawal despite trying different methods as advised by support. Although deposits worked seamlessly, he was unable to complete the withdrawal process. After confirming successful KYC verification and that his winnings were without a bonus, the issue was resolved as the player received his funds. The complaint was marked as 'resolved' in the system.

The player from Slovenia had been waiting for a withdrawal since October 26, which he had requested two weeks prior. He reported delays and eventually canceled the initial withdrawal request, placing a new one on November 15. The issue was resolved when the player confirmed that he had received the funds and decided to close the complaint, indicating that he would not play at the casino again.

The player from Spain had been waiting over 15 days for a withdrawal, and despite completing the verification process, their documents had previously been rejected. They had not received any meaningful response from customer support and were concerned they would not receive their money. The issue was resolved after the player canceled pending withdrawals and posted negative reviews, which led to a prompt payment the following day. Other customers who were mentioned in the same screenshot also received their payments.

The player from Poland struggled to withdraw funds after multiple applications for 800, 300, and 400 zlotys were canceled or remained pending. She received vague explanations about delays from the casino's financial department and suspected she was being scammed. The issue was resolved when all her withdrawal requests were approved, and the money was transferred to her account. The Complaints Team marked the complaint as 'resolved' after confirming the successful transaction.

The player from Norway had requested a withdrawal less than two weeks prior to submitting her complaint. Her money had not been received yet. After multiple communications with the casino regarding the delays and lack of approval for her withdrawals, the issue was resolved, and she confirmed that she had received her funds. Despite the resolution, she expressed dissatisfaction with the casino's handling of her withdrawals and customer service.

The player from Germany had been awaiting a payout of €1,000 from Legiano since September 18. The account was locked, and despite multiple emails, there had been no response, and LiveChat was unavailable. The issue was resolved, and the player confirmed receiving the funds. The complaint was marked as 'resolved' in our system.

The player from Brazil had deposited $120.00 but could not place bets due to Error 107, which indicated that betting from her country was not accepted. Consequently, she requested a refund of her deposit since she could not wager the amount. The Complaints Team engaged with the casino to investigate the issue, and after some back-and-forth communication, the player confirmed that the games were now functioning properly. The complaint was marked as resolved.

The player from Germany faced an issue with their casino account as the casino requested a transaction history from MiFinity, which they had provided. The player initially struggled with account verification and communication with the casino, but the verification was ultimately completed successfully, and the cashout was processed to the player's e-wallet. The complaint was marked as resolved.

The player from Greece deposited a total of 230€ and won 20,000€, submitting three withdrawals of 250€, 250€, and 500€. Despite being contacted by casino representatives, he had not received any updates on his withdrawal requests. After several communications and an extended timeline for processing, the player reported receiving two payments of 500€ and 250€, Since payments are being paid out without issue, we closed the complaint as resolved.

The player from Greece had deposited money in Alf Casino, but the funds were never credited to her account. Despite sending a receipt through email and attempting to resolve the issue via live chat, she received no response and eventually could not log in to her account. After contacting us and providing the necessary documentation, the issue was resolved.

The player from Greece, after winning from a Mastercard deposit, had discovered that all withdrawal methods were unavailable except Bitcoin. The issue was eventually resolved when the player, by chance, interacted with a Greek representative from the casino's live chat who guided him on how to withdraw his winnings.

The player from Germany had requested a withdrawal of 300 Euros from Alf Casino, which had been her first withdrawal request. The casino had cancelled the withdrawal, instructing her to request a bank transfer instead. Despite complying, the player had received no communication from the casino since October 24, with her emails being ignored and chat sessions abruptly ended. The casino had not required account verification. However, after lodging a complaint, the player had received a response to her email and her withdrawal had been completed and transferred to her bank account on October 30. We had marked the complaint as 'resolved' following the successful resolution of the player's issue.

The player from Germany had requested a total withdrawal of €1000 two weeks ago, but the funds had not been paid out yet due to ongoing delays. The casino stated that verification was not required for the withdrawals. The issue was resolved, and the player received the funds. The complaint was marked as 'resolved' in the system.

The player from Ontario had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The issue was resolved as the player's withdrawal was processed successfully after the recommended timeframe. We marked the complaint as 'resolved' in our system following the player's confirmation of receiving their winnings.

The player from Italy faced repeated rejections when attempting to withdraw winnings, citing issues with the provider. Despite having previously cashed out successfully, new attempts using different payment methods led to consistent rejection notifications five days later. After multiple attempts and reports, the payment was eventually processed, and the account with the casino was closed. The issue was resolved and marked as such by the Complaints Team.

The player from Germany had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The player was advised to wait for the full 14 days and cooperate with the casino. The player confirmed that no additional KYC documents were required and agreed to wait. The issue was resolved when the player received the payment and informed us. The complaint was marked as resolved.

The player from Greece had requested a withdrawal less than two weeks before submitting this complaint. Their money hadn't been received yet. The player faced delays and inconsistent communication from the casino’s customer service, waiting over three weeks and being asked repeatedly for bank details. Eventually, the player confirmed receiving the money. The issue was resolved and the complaint was marked as 'resolved' by us.

The player from Spain had been waiting since Tuesday for a withdrawal, which remained unprocessed despite the casino's stated withdrawal period of 1 to 3 days. No bonuses were used, and no verification was required. We advised the player to wait at least 14 days before taking further action. The player confirmed the withdrawal was eventually processed successfully, and the complaint was marked as resolved.

The player from Greece faced consistent delays with withdrawals despite being told by support that the process was in its final stages. The player expressed frustration with the repetitive cycle and poor service quality. We inquired about the pending status, the duration since the withdrawal request, and the account verification status. The player confirmed that the withdrawal amount was correct. The issue was resolved, and the complaint was closed as resolved.

The player from Belgium had had multiple withdrawals cancelled without explanation or feedback from the casino, despite having deposited through both Visa and a JettonWallet account. Upon receiving his complaint, we asked the player to confirm his KYC verification status and whether he had used any bonuses. The player confirmed that his account had been verified and that he hadn't used any bonuses. We then invited the casino to participate in the resolution of this complaint. The issue was successfully resolved when the casino returned the player's money.

The player from Ontario had requested a withdrawal over two weeks ago, but the casino had not paid. After the player provided the necessary information and confirmed using multiple devices, the casino stated that the withdrawal had been successfully paid. The player did not respond to confirm receipt, so the complaint was marked as resolved by the Complaints Team.

The player from British Columbia had been trying to withdraw his winnings for over a month. Despite having sent all required information and making numerous inquiries via email and live chat, he had not received a response. The player's account had been verified and the winnings were accumulated with real money. After the player reached out to the Complaints Team for assistance, we had invited the casino's representative to the conversation. The casino then initiated the manual payout of the player's balance. The player confirmed the receipt of his $400 winnings, leading us to mark the complaint as 'resolved'.

The player from Finland had experienced a delay in his withdrawal process from SG Casino, which had exceeded the standard processing time. Despite repeated assurances from the casino's customer service that his withdrawal was in process, the player had not received his funds. After the player lodged a complaint, we had advised him to wait at least 14 days after requesting the withdrawal before escalating the issue. However, the player later confirmed that the casino had paid the withdrawal. As a result, the complaint had been successfully resolved and was subsequently closed.

The player from Greece had attempted to withdraw winnings from an online casino but the transaction was cancelled due to pending account verification. Despite having provided the required documents, the casino had blocked the player's account citing a violation of their rules. The player had contested this, stating that they had played slots with an active 100% bonus and had completed the necessary wagering requirements. The Complaints Team had intervened and communicated with the casino on the player's behalf. After a thorough review, the casino had decided to pay out the player's winnings but maintained the account closure. The player had confirmed the receipt of the full amount, leading to the resolution of the complaint.

The player from Ontario made a withdrawal request of $750, through Interac. However, the processing platform, Gigadat, rejected it due to the player not having Interac enabled. The player is waiting for the money to be credited back to the casino account or transferred to the bank. We contacted the casino to get more information, however, before it replied, the player informed us the problem was solved successfully as they received the money. We closed the complaint as resolved.

The player from Spain had won a significant amount at the casino but had faced issues as his account had been locked due to an alleged violation of casino terms (using a different card for deposit). His last deposit had also been refunded without his request, and the casino had been unresponsive. After the player had provided documentation proving that he was authorized to use the disputed account, we had contacted the casino and urged them to reconsider their decision. The casino had requested additional documents, which the player had provided. Upon verification of these documents, the casino had re-credited the player's winnings to his account. However, the player had been unable to withdraw his winnings due to wagering requirements. After our intervention, the casino had agreed to manually pay out the amount and had requested the player's bank details. The player had confirmed that the withdrawals were being processed, and with the confirmation from the casino that all pending withdrawals had been successfully paid, the complaint had been resolved.

The player from Greece deposited money at SG Casino, expecting a 100% deposit bonus as advertised via a Twitch stream. However, the bonus was not credited to the player's account and a refund request was subjected to a 2 times wager requirement. Moreover, the Casino suspended the player's account.

The player from Finland won 4500€ at SG Casino but had their documents declined during the verification process. Subsequently, the casino shut down the account, claiming the documents submitted were incorrect. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Australia signed up at the casino and initially didn't need verification. They won $3750 but could only withdraw $750 per day. After the first withdrawal, the account verification process started and took two days. However, the second withdrawal was rejected, claiming an incorrect wallet address, despite it being the same address used before. Player’s complaint has been resolved successfully.

The player from Slovenia had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The player experienced a cancellation of the withdrawal after 12 days without a specific reason. After further communication with the casino, the player eventually received the winnings, which were successfully transferred to his bank account. We marked the complaint as resolved upon confirmation of the successful transaction.

The player from Greece had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. After 18 days of waiting, the player confirmed that the issue was resolved and the winnings were finally received. We intervened by reaching out to Wazamba Casino for assistance in clarifying the withdrawal issue. The complaint was marked as 'resolved' following the successful payment.

The player from Greece faced issues with withdrawing funds, as his withdrawal requests had not been completed for over a week. After further communication, it was confirmed that one withdrawal of 400 euros was marked as completed, but the funds were not received initially. Eventually, the player reported that the money arrived successfully. The complaint was marked as resolved in the system following the confirmation of the winnings being received.

The player from Slovenia had played at Wazamba casino without issues until he recently won a substantial amount. Upon attempting to verify his account, the process stretched over a month, culminating in a failed verification. He was unable to play or withdraw funds. The Complaints Team intervened, facilitating communication with the casino, which ultimately led to the player receiving his winnings of €2,800 in his Neteller wallet after multiple attempts to resolve the issue. The complaint was marked as 'resolved'.

The player from Brazil faced a withdrawal rejection and verification request from Wazamba Casino, despite initially being informed that verification was not required. The casino requested a bank statement from November 2023, which the player could not obtain. We contacted the casino on the player's behalf, and the casino subsequently verified the player's account. The player then successfully received his withdrawal, resolving the issue.

The player from Spain had been waiting for a week to withdraw 390 euros. The casino repeatedly said the request was in the queue for the finance department and promised the money within three business days but offered no other solution. The player later confirmed that the issue was resolved, leading us to mark the complaint as 'resolved' in our system.

The player from Spain had three pending withdrawals totaling €1,500 since May 30th. Support had not provided updates, closed the chat, and rejected emails. No verification was requested. The issue was resolved after the player confirmed receiving the withdrawals.

The player from Switzerland had been waiting for a payout of 772 CHF for 15 days, despite their casino account being verified. The casino hadn't provided concrete responses to queries via their chat, and the player felt they were deliberately delaying the payout. The Complaints Team contacted the casino for clarification. Shortly after, the player received the remaining balance. The complaint was marked as resolved.

The player from Croatia had been waiting for a withdrawal for less than two weeks. The player reported that the payout hadn’t been received yet. We advised the player to be patient and wait at least 14 days due to possible delays in processing. The player later confirmed that the withdrawal had been received. The complaint was marked as resolved.

The player from Greece experienced a sudden account closure by the casino and alleged that her funds were confiscated without any reason. The Complaints Team contacted the casino, which initially stated the account was closed due to an administrative decision and claimed all pending withdrawals were paid. After further investigation, the casino agreed to allow the player to withdraw her remaining winnings. The player confirmed receiving her money, and the complaint was marked as resolved.

The player from Greece had experienced a significant delay in withdrawal. The casino's live chat had provided no explanation other than advising patience. The player's attempt to reach the casino via email had failed due to a full inbox. After six working days, the player reported that he had received his money. Consequently, we marked the complaint as 'resolved'.

The player from Spain had pending withdrawals for a week and each time the player enquired about it, they were told to be patient. The player had expressed frustration regarding the delay and lack of communication from the casino. After 15 days, the player's withdrawal was finally processed and received. The issue had been resolved without any intervention from our side. The player thanked the Complaints Team for their assistance and the case was marked as 'resolved'.

The player from Canada had experienced a disconnection during gameplay, which resulted in a loss of $30 in bonus funds. Despite having contacted the casino's support, the player had not received a satisfactory response. The player had then provided screenshots and game history to us, which showed a balance of $30 on his last spin. After we intervened, the casino had restored the bonus funds amounting to 32.25 CAD. The player had confirmed the receipt of these funds, thus resolving the issue. We had thanked the player for their cooperation and the casino for their assistance.

A Finnish player had faced issues with Wazamba Casino, where his winnings were being cancelled without explanation. Despite successful deposits from two different accounts, a 500€ withdrawal to Skrill had been delayed. The player had 606.01€ left to withdraw. The player reported that the casino had not been providing any assistance or suggesting any alternative withdrawal methods. After the player's complaint, the casino had begun processing the withdrawals. Eventually, the player confirmed having received all his winnings. The issue had thus been successfully resolved.

The player from Greece had faced a delay in receiving his withdrawal requested on 17/01/2024. Additionally, 420 euros had been deducted from his earnings, and the reason for this deduction had been unclear. The player had clarified that his account was reset to zero after the deduction and the remaining funds had been lost in gambling. His pending withdrawal had been 500 euros, which was later received. We had confirmed the deduction was in line with the casino's terms and conditions regarding the maximum amount that could be released from a bonus. The player had confirmed the receipt of his withdrawal, successfully resolving the complaint.