The player from Spain made a 500€ withdrawal on BankonBet, but the funds had not been received yet. The player requested immediate processing or manual withdrawal to expedite receiving the money. The player confirmed the withdrawal was made on 07/28/2024 and no bonuses were used. The issue was resolved as the player received the money within the expected timeframe of 3 to 5 business days.
Bankonbet Casino - Player's withdrawal has been delayed.
Amount: €500
Bankonbet Casino
Safety Index:Very highSafety Index
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9.1
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
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4 months ago
Translation
I made a 500€ withdrawal on BankonBet, and I still haven't received anything. I want it processed immediately, or, if possible, I would like to request to do the withdrawal manually to make it faster and have the money by today or tomorrow.
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4 months ago
Dear Currito,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please specify when exactly you submitted your withdrawal request? Usually, we advise players to expect their winnings to appear in their account within 14 days. This delay may occur due to various factors, such as pending verification or a high volume of withdrawal requests.
Have you passed the full KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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4 months ago
Translation
I made the withdrawal on 07/28/2024
and playing without bonuses
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4 months ago
Translation
Hello, I have received the money, the deadline of between 3 and 5 business days has been met, everything is correct 🫱🏻🫲🏼
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4 months ago
Dear Currito,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
