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Veronika Fritz

Complaint Specialist

Veronika is one of Casino Guru's complaint specialists. As part of the First Response Team, she handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate. Prior to joining Casino Guru, Veronika shared her translating services with several publishers, translating literature for children and youth, fiction for adults, but also popular non-fiction literature about medicinal herbs, animals, yoga and fashion.

In her free time, Veronika likes to read, paint, and listen to music. Occasional baking brings her a lot of joy, and whenever she needs to recharge, hiking, cycling, and nature in general are some of her go-to activities. Veronika’s favorite food? Potato dumplings with sheep cheese.

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Complaint replies by Veronika Fritz

English
Dear tsatsanis2016,We are extending the timer by 7 days. Please, be aware tha... 18 hours ago
We would like to ask the casino to reply to this complaint. We are extending ... 18 hours ago
Dear millerfootball5,We are extending the timer by 7 days. Please, be aware t... 19 hours ago
Dear mikecork123,We are extending the timer by 7 days. Please, be aware that ... 19 hours ago
Dear srikanth6078,We are extending the timer by 7 days. Please, be aware that... 20 hours ago
Thank you very much, Margy1985, for providing all the necessary information. ... 21 hours ago
Thank you for your email. Am I correct in understanding that your account at ... 21 hours ago
Dear Andyxq0,We are extending the timer by 7 days. Please, be aware that in c... 21 hours ago
Thank you for your email. To clarify:On November 2, you wrote to the casino s... 21 hours ago
Thank you very much, Leela611, for providing all the necessary information. I... 21 hours ago
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