The player from Australia expresses dissatisfaction with the casino, stating that they encounter dishonesty and rudeness from customer support, leading them to feel that their money is being stolen.
iLucki Casino - Player feels mistreated by the casino.
Amount: A$500
iLucki Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.7
iLucki Casino has a Safety Index of 7.7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for player to reply
1d 8h 35m 53s
Case summary
5 days ago
Public
Public
6 days ago
This is the worst casino I've ever experienced they do nothing but lie to you to make you deposit more money and then are completely rude when you contact support. Definitely stay away from this casino unless you want your money practically stolen.
Public
Public
5 days ago
Dear aidenmcleod2019,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with iLucki Casino. I’m afraid I will need more information regarding your problem. Please could you elaborate?
I will be waiting for your reply patiently.
Best regards,
Veronika
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
aidenmcleod2019 has 1d 8h 35m 53s to reply
