BassBet Casino Review

The player from Germany encountered crashes in the Lucky Penny game during a winning bonus round and was unable to access it afterward. Communication with support had not led to a solution, and he could not present a betting ID due to limited game history access. After weeks of attempts to resolve the issue, he was eventually able to return to the game at the same point. The complaint was marked as resolved.

The player from Germany faced issues with the casino website after the game Poseidon aborted during a jackpot round, and since then had received repeated instructions to wait for a resolution. The Complaints Team reviewed the player's communication and determined that without supporting evidence of uncredited winnings, they could not intervene in the matter. The player was advised to contact the game provider directly for further investigation and to request detailed records from the casino. The complaint was closed as a result.

The player from Norway had a pending withdrawal request of 5000 NOK made on February 1st, 2025, which remained unprocessed despite multiple inquiries to customer support. Although all necessary verification documents had been submitted, the response from the casino had been generic and unhelpful, leading to frustration. The issue was resolved after the player confirmed receipt of his winnings, prompting the Complaints Team to mark the complaint as 'resolved' in their system. The player's cooperation and confirmation were appreciated, and he was invited to provide feedback on the services offered by the Complaints Team.

The player from Greece was unable to access the live chat feature and found that the provided email address for support did not exist. After experiencing a cancellation of a €500 withdrawal and receiving no responses to his emails, he eventually confirmed that he had received the funds. The issue was resolved, and the complaint was marked as 'resolved' in the system.

The player from Germany has been waiting for two weeks to withdraw his winnings of 4,428 euros after activating a bonus at BassBet Casino. He requested the withdrawal of three amounts of 500 euros since January 10, 2025, but has not received any response regarding the processing status or if additional documents are required.

The player from Australia encountered an issue with BassBet casino's promotion "Go Fishing," where the advertised win amount of $525 was not received, and instead, only $31.50 was credited to his bonus account. Despite providing screenshots as evidence, the issue remained unresolved for three days. The Complaints Team extended the investigation period by seven days to allow the player to respond, but after no further communication was received, the complaint was rejected.

The player from Italy was unable to withdraw funds due to the casino's withdrawal limit, and the support team was unhelpful in resolving the issue. The player had two pending withdrawals of 500 euros but did not respond to follow-up questions from the Complaints Team. As a result, the investigation could not proceed, leading to the rejection of the complaint.

The player from Ontario experienced delays in withdrawing C$2,250 from Spinanga, having requested the withdrawal three weeks prior. Despite the website indicating processing times of 3-5 business days, there were multiple follow-ups with support that resulted in only generic responses and no funds received. Shortly after the complaint was filed, the withdrawals were processed, and the player confirmed that no KYC verification was required, nor were bonuses used. The complaint was thus marked as resolved.

The player from Greece had requested a withdrawal prior to submitting the complaint. Unfortunately, their winnings had not been received yet. The issue was resolved after the player confirmed that the money was deposited into his account. The Complaints Team marked the complaint as 'resolved' and expressed appreciation for the player's cooperation.

The player from Portugal had requested a €490 withdrawal on February 23rd, which had not been received. Despite making multiple successful deposits and having no verification requirements, all withdrawal attempts had failed, and customer support provided unhelpful scripted responses. After 15 days, the issue was resolved, and the withdrawal was successfully paid out. The Complaints Team confirmed the resolution and marked the complaint as resolved in their system.

The player from Portugal had won 500 euros at Spinanga, but her account was under review without any request for identification documents. The issue was resolved after the player confirmed that the matter had been addressed satisfactorily. The Complaints Team acknowledged the resolution and marked the complaint as 'resolved' in their system. They expressed appreciation for the player's cooperation and offered assistance for any future issues.

The player from Quebec had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. After confirming that all verification was complete and that no KYC issues were pending, the player reported that the withdrawal was still not processed and expressed frustration over the lack of communication from the casino. The Complaints Team intervened, and the player eventually received the funds. The player then requested account closure, which the Complaints Team noted could only be initiated by the player directly. The complaint had been marked as 'resolved' in the system.

The player from Spain had been attempting to withdraw 470 euros for 15 days, but the casino had cancelled her request twice, blaming her bank despite her confirmation that there were no issues. She struggled to get assistance through live chat and email, feeling desperate to access her winnings. The issue was resolved when her third withdrawal was successfully processed and entered into her account. The Complaints Team marked the complaint as resolved and appreciated her cooperation.

The player from Canada faced issues withdrawing her winnings due to address verification problems at Spinanga Casino. Despite multiple requests to update her address, the casino failed to do so and continued to reject her bank statement, which she had downloaded directly from the bank's app. She also noted a lack of responses to her emails. After extensive communication, her account was verified, and she successfully received her winnings. The technical issue that had prevented further withdrawals was eventually resolved, allowing her to withdraw additional funds. The complaint was marked as resolved by the Complaints Team.

The player from Greece requested a withdrawal of 500 euros made three weeks prior, with the earliest pending since January 16, 2025. Despite having contacted live chat multiple times, he received repeated excuses about a backlog in the financial department. After filing an official complaint with Anjuan Gaming, his withdrawals were completed. The issue was marked as resolved in our system, and we acknowledged the player's cooperation.

The player from Greece had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. After three weeks, his first three withdrawals were completed, resolving the initial concern. The Complaints Team had advised that withdrawal times might vary and suggested considering other casinos if delays continued. The complaint had been marked as resolved.

The player from Ireland faced delays with three withdrawal requests of €500 each, which had been pending since January 28, 29, and 30. Despite having a remaining balance of €5,400, she was unable to make further withdrawals and had been waiting for 11 days, exceeding the stated maximum processing time. The issue was resolved when she received the three withdrawals on February 13, and the complaint was subsequently closed as resolved by the Complaints Team after confirming no further issues arose.

The player from Greece had bet €11 on blackjack at Spinanga Casino but noticed that their balance did not reflect the winnings, remaining at €28.91 after the win. Despite having contacted the casino multiple times via chat and email, he received no satisfactory response, which raised concerns about the casino's reliability. After a lengthy investigation, the casino acknowledged the issue, and the missing winnings were credited to his account after approximately two to three months. The complaint was marked as resolved by the Complaints Team, emphasizing the importance of timely responses from the casino.

The player from Greece had not received a pending withdrawal of 339 since making a deposit on 27/01/2025, and additionally, their winnings from a live Blackjack game had been withheld. The complaint was marked as resolved after the player confirmed receipt of the withdrawal, and no further action regarding the Blackjack winnings was pursued.

The player from Greece submitted a withdrawal request for 290 euros on January 19 but did not receive the funds. Although he had made successful withdrawals in the past without issue, the casino had not requested verification for a year. The issue was resolved when the withdrawal was completed on February 4. The Complaints Team confirmed the resolution and marked the complaint as 'resolved' in their system.

The player from New Zealand had a pending withdrawal from Sinanga that had not been processed after 7 days. Despite having contacted support multiple times, he received no updates and was concerned about the mismatch between withdrawal limits and deposit capabilities. After 17 days without communication from the casino, he finally received his withdrawal. The issue was marked as resolved by the Complaints Team, which acknowledged the player's experience and encouraged future feedback.

The player from Greece had a pending withdrawal request that was delayed for two weeks, originally made on January 17. After one month, the player confirmed that he had received his funds. The issue was resolved following communication with Spinanga Casino, which processed the withdrawal and prioritized the remaining requests. The complaint was marked as 'resolved' in the system.

The player from Germany sought assistance with filing a complaint regarding difficulties in withdrawing money from the casino and inquired about the necessary steps and information required. The player experienced delays in receiving three withdrawals from Spinanga Casino, waiting since January 14th, despite having a verified account. After the involvement of the Complaints Team, the issue was resolved, and the player confirmed that all payouts had been received after four weeks. The complaint was marked as 'resolved' in the system.

The player from Hungary had submitted a withdrawal request of around 360 euros (150,000 HUF) on 4 January but had yet to receive the payment after two weeks of waiting. He sought assistance from support regarding this issue. The player later confirmed that the payment had finally been processed after 25 days, expressing dissatisfaction with the delay and requesting compensation. The Complaints Team acknowledged the player's disappointment but noted that the casino had fulfilled its obligations by processing the withdrawal, leading to the complaint being marked as resolved.

The player from Spain had not received a prize of €800 after completing a collection at Spinanga casino, despite having successfully received previous credits. After months of communication with chat agents and a VIP agent, they indicated it was a platform error with no resolution timeline. The Complaints Team intervened, urging the casino to resolve the issue promptly. Eventually, the player was credited with the winnings after three months of waiting. The case was marked as resolved, and both parties expressed gratitude for the resolution.

The player from Austria had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The player confirmed receipt of the payout after 20 days, expressing dissatisfaction with the delay. We marked the complaint as resolved after the player received the winnings.

The player from Greece had made three withdrawal requests in December, but the money had not been credited yet. Despite multiple contacts with the casino, he continued to receive excuses regarding high volumes of requests. After further communication with the Complaints Team, he received all three of his requests after almost a month. The issue was resolved, and the complaint was marked as closed in the system.

The player from Greece had not received their withdrawal requests of €280 and €200 made on 12/22 and 12/24, respectively. They expressed dissatisfaction with the vague responses from customer service and requested account closure without needing further verification. The issue was resolved when the player confirmed that the funds had been credited to their account. The complaint was marked as 'resolved' in the system.

The player from Austria encountered an issue with a promotional bonus that had been displayed during registration but was not available after depositing. Despite the casino’s system recognizing the promo code, customer service claimed the offer no longer existed, leaving the player frustrated and seeking either the activation of the promised bonus or a refund. The Complaints Team facilitated communication with the casino, ultimately leading to the player receiving a refund of 20 euros in Litecoin after a delay. The issue was marked as resolved after the player confirmed receipt of the funds.

The player from Italy had a canceled withdrawal request without consent and worried about reliability issues with the casino. He submitted a new request but expressed frustration over ongoing problems that only occurred during withdrawals. The issue was resolved when the player successfully completed a bank transfer withdrawal, which was received two days later. The complaint was marked as 'resolved' by the Complaints Team.

The player from Italy won 10,500.00 and had made three withdrawal requests, but her account had been under review since October 22, delaying the process. She had been frustrated as customer support kept providing the same response. After the intervention of the Complaint team, the issue was resolved when the player's account was finally verified, allowing her to access her winnings. After receiving the first withdrawal of 500 euros, she confirmed that all her withdrawals had been credited, and her game account had been unlocked. The Complaints Team marked the case as resolved after the player confirmed the complaint was solved.

The player from Greece had requested three withdrawals 12 days ago, but they had not been processed yet. The Complaints Team intervened and communicated with the casino, which confirmed that the withdrawals were eventually processed. The player received the funds shortly thereafter. The issue was marked as resolved in the system.

The player from Portugal experienced delays in processing a withdrawal that had been pending for two weeks, despite canceling and requesting a new withdrawal. The casino cited a high volume of requests as the reason for the delay, and the player believed the issue might have stemmed from the higher withdrawal amount. The issue was resolved when the player received the owed amount after further communication with the casino. The complaint was marked as 'resolved' by the Complaints Team.

The player from Brazil had requested a withdrawal less than two weeks prior to submitting this complaint. Their money had not been received yet. After multiple cancellations and delays from the casino, the issue was escalated, and the Complaints Team intervened. Following communication with the casino, the player confirmed that the withdrawal had been successfully processed and received in their account. The complaint was marked as resolved, though the player expressed dissatisfaction with the casino's support throughout the process.

The player from Hungary had deposited into the casino and utilized a first deposit bonus, but after wagering the winnings, his balance was almost entirely voided. Support acknowledged a potential system error regarding a "max release" issue but had not provided any resolution or updates despite repeated inquiries, leaving him with no information on the status of his funds. The issue was resolved when the casino added the funds of 18,637 HUF to his account, leading the player to consider the case closed.

The player from Italy faced difficulties withdrawing funds, encountering repeated generic responses about long wait times and multiple withdrawals. On that day, the casino closed their account, accusing them of being a compulsive gambler with a pre-filled message. The issue was resolved when the player received their winnings.

The player from Greece had requested a withdrawal on 21/9, but it remained at the processing stage with the casino asking for patience. The player had expressed concerns over the delay, noting it was his first withdrawal and he had not been informed about potential processing times. The issue was resolved when the player confirmed receipt of his winnings.

The player from Greece had two pending withdrawals of 250€ each at Spinanga casino that had not been credited after two weeks. Despite daily emails, the casino only responded with apologies for the delay. After the player's complaint was addressed, the issue was resolved, and the player confirmed that the funds had been received. The complaint had been marked as 'resolved' in the system.

The player from Canada reported a glitch on Spinanga's website where completing a collection did not yield the promised prize after spending coins. Despite having reported the issue in August and sought assistance from both live chat and their VIP manager, he had not received a response or resolution. After a lengthy process, the issue was resolved, and the player confirmed that assistance was no longer required, we marked the complaint as 'resolved' in our system.

The player from Spain's account had been blocked without explanation, leaving a pending withdrawal of €300 and €400. The account status had shown that it was under review. The issue was resolved when the player confirmed that their account had been unlocked and they successfully received their withdrawal of €500 on 9/20 without needing verification.

The player from Finland had a pending withdrawal made on August 22, 2024, which the casino was not processing despite assurances of safety. He received repeated requests for patience, with the casino attributing the delay to the payment provider. After he informed the casino of his complaint, the payment was processed. The issue was marked as resolved by the Complaints Team upon confirmation from the player.

The player from Germany had won 400 euros on 22.08.24 but had repeatedly received the same response from customer support, leading to suspicions of fraud. After further communication, it was confirmed that she had received her winnings, and the complaint was marked as resolved.

The player from Greece had made two withdrawal requests that had not been processed within the three working days specified in the casino's terms. Despite repeated inquiries, she continued to receive the same generic response about the safety of her withdrawals. The issue was resolved after the Complaints Team intervened, confirming that her account was verified and the withdrawal was approved by the casino. The complaint was then marked as 'resolved' in the system.

The player from Greece had made three withdrawal requests from Spinanga, with the first request dating back 15 days. Despite sending over 20 emails and having more than 10 live chat conversations, all requests remained under review with repetitive reassurances from the casino. The Complaints Team had facilitated the resolution of the issue, and the final withdrawal was completed after 19 days. The player expressed dissatisfaction with the casino's payment processes and stated he would not engage with them again. The complaint was marked as resolved in the system.

The player from Italy faced difficulties withdrawing funds from the casino, with a withdrawal made on 07/25/2024 being declined without explanation. After following customer support's instructions for a second withdrawal on 08/05/2024, the player still had not received any payment as of 08/19/2024. The issue was resolved when the player received the funds after about a month, following multiple communications with the casino's support team. The complaint was marked as 'resolved' in the system.

The player from Germany experienced a delay in withdrawal despite the casino's stated policy of a maximum of 3 business days. After over a week, support continued to provide unsatisfactory responses. The player confirmed that the withdrawal request had been submitted on August 12th and that the winnings had been accumulated without a bonus. After 8 working days, the player finally received the amount, and the issue was marked as resolved by the Complaints Team.

The player from Italy had not received a withdrawal of 50 euros made on August 11th, despite it being over 5 business days since the request. The issue was resolved after the player confirmed that the withdrawal had finally been disbursed. The Complaints Team marked the complaint as 'resolved' in their system.

The player from Austria had requested a withdrawal less than two weeks prior to submitting this complaint. The payment had not been processed yet. The issue was resolved successfully as the player received the withdrawal from the casino. The complaint was marked as 'resolved' in the system.

The player from Italy had requested a withdrawal on 07/22/2024, and it had remained pending. Initially, they were told it would take 3 to 5 days, but they were later informed of delays due to high winnings over the weekend. The player sought an explanation for the delay. The issue was resolved after the player confirmed that the withdrawal had been processed successfully. The Complaints Team marked the complaint as 'resolved' in their system.

The player from Spain had requested three withdrawals of 800 euros each on July 6th and sent the required documentation as instructed, but had not received any response. Despite being told that no verification was needed, the finance department kept asking the player to wait. We advised the player to be patient and wait at least 14 days. The player later confirmed receiving the money for all three withdrawals. The complaint was marked as resolved.

The player from Greece had requested a withdrawal less than two weeks before submitting this complaint. The payment hadn't been processed yet. We informed the player that such delays were common and advised patience. The player later confirmed that the withdrawal was completed and requested to close the case. The complaint was marked as resolved.

The player from Germany had submitted a withdrawal request less than two weeks before contacting us. Her winnings hadn't been obtained up to that day. She was advised to wait for the standard processing time of up to 14 days. The player confirmed that she received the money shortly after. The complaint was marked as resolved.

The player from Greece had requested two cash withdrawals of 500 euros on the 19th and 20th of June. Despite multiple messages and reassurances of delays, the funds had not been deposited into her account. We had advised her to wait for the withdrawals to be processed. The player later confirmed that both withdrawals had been received. The issue was resolved successfully.

The player from Germany faced verification issues starting June 16th, with pending withdrawals. Although her bank details, selfie, address proof, and ID card were accepted, the Paysafe account verification kept getting rejected despite her providing all necessary documents. The Complaints Team contacted the casino, which eventually processed the remaining withdrawal after the player verified her account. The player confirmed that all payments were received promptly once verification was completed.

The player from Spain had requested a withdrawal of 450 euros on June 18, 2024, but the withdrawal form kept logging out. Despite contacting the casino multiple times, she only received reassurances that her request was in process, with no actual resolution. She also wrote to the KYC department but received no response. The issue was eventually resolved as the player confirmed that the money was now on her card. The complaint was marked as resolved.

The player from Greece made three withdrawal requests totaling 500 euros on June 22 and June 24 but was concerned about receiving all his winnings totaling 3,500 euros. We advised the player to wait 14 days for the processing period. The player confirmed that no verification was needed and later requested to close the complaint. The issue was resolved as the player confirmed receipt of all withdrawals.

The player from Greece made a withdrawal request on 17/6/2024, but it hadn't been processed despite the 3 business days mentioned. Repeated contacts with customer support only resulted in being told not to worry. The Complaints Team advised patience and cooperation, stating that delays could occur due to KYC verification or high volumes of requests. The player later confirmed that the withdrawal had been processed, and the complaint was marked as resolved.

The player from Portugal experienced multiple canceled withdrawal attempts totaling 213€ despite following the casino's rules. The player's conversations with support, including attempts to use both credit card and bank transfer, did not resolve the issue. The player documented all interactions and sought a solution to complete the withdrawal. We requested further communication records and suggested alternative withdrawal methods. Eventually, the player successfully withdrew 100€ via bank transfer, resolving the issue.

The player from Austria inquired about the reputation of the casino and whether any players had received their payouts. He reported pending withdrawals for two days and was unable to reach the casino via email or chat. After expressing concerns about the casino's high rating and requesting assistance, the issue was resolved.

The player from Greece had submitted a withdrawal request on May 31, which had been under review since then. Despite contacting the casino, she was continually told to be patient. After waiting for the advised 14 days, she confirmed that she had eventually received her winnings. The complaint was marked as resolved by the Complaints Team after verifying the successful transaction.

The player from Greece made two withdrawal requests to the casino totaling 1000€. The casino continued to say there was a delay, however, nothing changed and no verification documentation was requested. The player reported partial success with one withdrawal being processed after 10 days, while the remaining withdrawals took up to 10 days. The player ultimately received all pending withdrawals and decided to close the account due to stress. The complaint was marked as resolved by the Complaints Team.

The player from Greece experienced difficulty with the casino's identification process. He had submitted the required documentation for his last 3 months of activity, but his submissions were consistently rejected without explanation or assistance. After our intervention, the casino clarified that the player must provide an original PDF document from the bank's website. The player submitted the required document, and the casino confirmed that his account was successfully verified. The complaint was then marked as resolved.

The player from Poland had experienced withdrawal delays from the casino. Despite her attempts to withdraw funds to a card number and two different settlement accounts, the funds were either returned or had remained under review. The casino's support had advised her to wait and had not requested any verification documents. The player confirmed that the casino had eventually paid out the winnings to her account without requiring verification. We marked the issue as resolved.

The player from Portugal had initially been unable to withdraw a total of 200 euros from their account and had received no response regarding their request. After communication with the Complaints Team, the player had reported that they received a partial amount of 80 euros and were awaiting the rest. The Complaints Team had advised patience, as withdrawals could take time to process, and had offered to intervene if the winnings were not received within 14 days. However, the player later confirmed that the problem had been resolved and they were able to withdraw their winnings. The complaint had been subsequently marked as 'resolved' by the Complaints Team.

The player from Latvia experienced an unending verification loop. Despite meeting all the verification requirements from the casino, including providing transaction details from Neteller, the casino repeatedly requested the same information. The player was seeking to withdraw €900, and the issue had been persisting for a few weeks. The Complaints Team contacted the casino, which confirmed that the player's account was verified and the withdrawals had been processed. The player confirmed receipt of the payments, and the complaint was marked as resolved.

The player from Greece had made a deposit in an online casino with the intention to play the game 'Aviator', which was unavailable. The player's attempt to withdraw the deposit had been mistakenly processed as an additional deposit, leading to double losses. The player had reported unresponsiveness from customer service. After the complaint had been raised, the player had provided evidence and the issue had been resolved with the casino accepting and completing the withdrawal after three days. The player had expressed dissatisfaction with the casino's service and misleading game availability. We had marked the complaint as 'resolved'.

The player from Germany had experienced withdrawal delays at an online casino, suspecting it had been an attempt to avoid payout. He had noted that the delay was beyond the casino's stated 3-day processing time. The player had also claimed that the casino accused him of playing with bonus money, which he had disputed. Despite his repeated requests, the casino had failed to provide him with his game history. After our intervention, the casino had informed the player that his withdrawal request for 800 EUR had been processed. The player had confirmed that everything was fine, leading us to mark the complaint as resolved.

The player from Spain won 1500 euros. Upon initiating three withdrawals, the casino, despite a previous verification, had requested a variety of documents, which it subsequently rejected. The player had submitted all the requested information, but the casino continued to reject the documents, leaving the withdrawals pending. The player's account was eventually verified, and after some time, the player confirmed that he had received all his winnings. The case is resolved.

The player from Italy had requested a withdrawal of 100€. However, it was still pending and had not been processed as of April 16th. The player had reported that the site hadn't asked for verification documents and the withdrawal had been under verification for a week. Our team had extended the timeframe for resolution by 7 days and had asked the player to cooperate. Eventually, the player confirmed that the withdrawal issue had been resolved. We had marked the complaint as 'resolved' in our system.

The player from Germany had deposited 700€, won 3500€, and requested a withdrawal a month ago. Despite providing all necessary documentation, the withdrawal remained unconfirmed, with support advising to wait longer. We contacted the casino, which initially claimed a missing transaction history but later confirmed successful verification and began processing payouts. The player confirmed receiving partial payments, and the complaint was closed as resolved with the casino paying in regular installments.

The player from Spain had been struggling with delays in withdrawal since Sunday. The online casino had exceeded their 3-day processing window, and support only responded with generic messages telling the player to wait. The player expressed frustration with the lack of progress and requested the closure of the case. After confirming the player's intention, we closed the complaint as 'resolved' as the player had successfully closed their casino account.

The player from Greece had requested a withdrawal less than two weeks prior to submitting his complaint. His money hadn’t been received at that point. The Complaints Team had advised him that the delay could have been due to unfinished KYC verification or a high volume of withdrawal requests, and recommended waiting at least 14 days after requesting the withdrawal before submitting a complaint. After waiting, the player confirmed that he had received his withdrawal. Therefore, we had marked the complaint as 'resolved'.

The player from Brazil had won a bet using a bonus and requested a withdrawal on 22/03/24, but hadn't received the funds. The casino had confirmed a delay but hadn't provided a timeline. The player hadn't made a withdrawal before and had been informed by the casino that they didn't need to pass the KYC verification. After a month, the casino had requested account verification before processing the withdrawal. The player had encountered issues uploading the requested documents, but eventually managed to send them. The casino had confirmed that the player's account was verified and the withdrawal was paid. The player had confirmed the receipt of their winnings, thus resolving the complaint.

The player from Finland had a pending withdrawal that exceeded the processing time he was used to. Despite having already submitted the required documents, there had been no response from the casino. The player expressed dissatisfaction with the casino's communication and delay in processing the withdrawal. The player later confirmed that the casino had processed the payment. The issue was resolved successfully.

The player from Switzerland had been waiting for his third payout from Spinanga for over 17 days, despite the previous two payouts having taken about 5 business days. The player's repeated inquiries to the live chat were met with a request to be patient. We had asked the player to provide more information about his winnings and whether he used a bonus. However, the issue resolved itself as the player received his payout and confirmed the resolution, leading us to close the complaint.

The player from Greece had requested a withdrawal of 260 euros 10 days prior and it had not been processed. He had been assured that the money would be deposited promptly. The player reported that he hadn't been asked for identification by the casino. After the complaints team had advised waiting for 14 days since the withdrawal request, the player confirmed that he received his winnings on the 15th day. The issue had thus been resolved successfully.

The player from Greece had struggled with a delayed withdrawal of 400.00 euros. The casino had attributed this delay to issues within their finance department, but did not provide a clear explanation or resolution timeframe. Following advice from our team, the player had waited for 14 days before following up on the issue. After the waiting period, the player confirmed that she had received her winnings. As a result, we had marked the complaint as 'resolved'.

The player from Germany had been dealing with a withdrawal issue. The casino had rejected the proof of eWallet and transaction history multiple times. The player's attempts to receive support had been unsuccessful as email support was unresponsive and live chat only provided standard answers. After the player submitted his complaint to us, we initiated a conversation with the casino. Eventually, the player's account was verified and his withdrawal was processed successfully. Despite the resolution, the player had expressed dissatisfaction with the casino's customer service and the lengthy withdrawal process.

The player from Greece had requested a withdrawal less than two weeks prior to submitting that complaint. Their money hadn't been received yet. The player had two pending withdrawals, one for 500 Euro and another for 299 Euro. After communicating with the Complaints Team, the player had confirmed that the money had been received and no verification was required. The issue had been successfully resolved and the complaint had been marked as 'resolved'.

The player from Germany had been waiting for a payout for 15 days. After 12 days, the casino requested documents for verification. It had been 3 days since the player submitted the documents and there was still no confirmation. The player had utilized a welcome bonus for his winnings and had been in contact with customer support, who advised him to wait. After some time, the player received his payment and the issue had been resolved. We marked the complaint as 'resolved' in our system.

The player from Greece had experienced a delay in his withdrawal process at the online casino. Despite his efforts to communicate with the casino, he had been repeatedly asked to perform the same actions. After 29 days from his initial withdrawal request, the funds had been credited to his account. The issue had been successfully resolved with the assistance of the Complaints Team.

The player from Greece had had an issue with a delayed withdrawal of 1000 euros from an online casino, despite having made daily contact with the casino's support for over a week. The player had confirmed he had previously made successful withdrawals at other casinos and was not required to undergo KYC verification for this transaction. After the Complaints Team had intervened and contacted the casino, the issue had been promptly resolved and the player had confirmed the completion of the withdrawal.

The player from Spain had experienced issues with multiple withdrawal attempts of 500€ since 1/03/2024. Despite successfully withdrawing once through Dogecoin, all other attempts using different methods stayed in pending status for days before being cancelled. The player's emails to the support had remained unanswered since 13/03/2024. After communicating with our team, the player managed to resolve the issue independently. Consequently, we marked the complaint as 'resolved'.

The player from Spain had three pending withdrawals that exceeded the stated three business day processing time. The casino had not provided solutions, only generic responses. The player had expressed dissatisfaction with the casino's customer service, describing their responses as generic and robotic. Eventually, the player decided to close his account with the casino due to the unresolved issues. Following this, we marked the complaint as resolved in our system.

The player from Hungary had faced a withdrawal delay since the 17th of March. The casino's customer service had been unresponsive, and she had been logged out from her account while trying to inquire about the withdrawal. The player confirmed the reception of the winnings. We marked the complaint as 'resolved'.

The player from Greece had an issue with Spinanga Casino, where his withdrawal request of 140€ had been stalled for more than the stated processing time of 1-3 business days. Despite the delay, the casino had not requested any identification for verification. After the player raised the issue with us, we had advised him to wait for two weeks to allow the casino to process the payment. When there was no progress, we intervened and invited the casino representative to join the conversation. After our intervention, the player confirmed that his withdrawals had been completed. We then marked the complaint as resolved.

The player from Spain had had her withdrawal cancelled by the casino after 12 days of waiting. The casino had initially explained that the delay was due to a large number of withdrawals. After the player's complaint and our team's intervention, the casino had assured that they had contacted the relevant team to expedite the process. Eventually, the player confirmed that she had received her money. The issue had been successfully resolved with the casino depositing the player's funds after a month.

The player from Greece had experienced a delay with his withdrawal request from Spinanga. The withdrawal process had not advanced even after 10 days and the casino's responses to his queries had been automated. The player had also stated that he had not undergone account verification since the casino had not required it. However, the issue was resolved when the player confirmed that his withdrawal had been completed. Consequently, we had marked the complaint as 'resolved' in our system.

The player from Spain had made several successful withdrawals totaling 800€. Despite having followed the casino's procedures and being told the process would take 3-4 working days, it had been over a week without him receiving his winnings. He had been given the same response by their support team daily. After contacting the casino again, he received a partial withdrawal and used the rest of the funds to bet. The player acknowledged that the withdrawal process took longer than expected but expressed satisfaction with the casino's overall security and reliability. The issue had been successfully resolved and was marked as such in our system.

The player from Greece had won and attempted to withdraw €1400 in three transactions from Spinanga. However, all withdrawals had remained in the initial stage of processing for a significant amount of time. Despite customer support's advice to be patient, the withdrawals did not proceed. Eventually, the player received all the withdrawals, although each had taken about 10 days. We marked the complaint as 'resolved'.

The player from Austria had cancelled a bonus after winning at Spinanga casino and requested withdrawals totaling 800€. The process had exceeded the stated maximum of three days and the player's attempts to verify her account had been ignored. The player was initially informed by the casino that verification was not necessary. Later, she was given the option to upload her documents for verification. After a delay of 14 days, she received her first payout but gambled away the rest. The Complaints Team had then marked the issue as 'resolved' and adjusted the disputed amount from €800 to €500, reflecting the amount the player actually received.

The player from Greece had been attempting to withdraw money from Spinanga for three weeks. Despite verifying all personal details, the withdrawal requests for 500 and 400 euros were repeatedly cancelled with no reasons given. After the player reached out to the Complaints Team, we contacted the casino to understand the issue. The casino responded by requesting the player's bank information for a manual payment. The player complied and the casino processed the payments successfully. The player confirmed receipt of both withdrawals, resolving the issue.

The player from Greece had reported that his withdrawals had been delayed beyond the stated 2-3 business days. Despite reassurances from the casino's live chat, he had not received his payment and his emails had not been answered. The Complaints Team had advised the player to wait for at least 14 days after requesting the withdrawal before submitting a complaint, as delays could have been due to KYC verification or a high volume of withdrawal requests. After extending the complaint resolution period by 7 days, the player had confirmed that his issue was resolved. We then closed the complaint as 'resolved'.

The player from Italy had been waiting for a withdrawal of €490 from Spinanga for four days. Despite having been informed that the process takes 3-5 business days, the player was distressed as the money had not been received yet. We had advised the player to wait for 14 days for the withdrawal process to be fully completed. After expressing his desperation, the player confirmed that the money was received after five days. We then closed the complaint as it was successfully resolved.