Jannete, a skilled Casino Analyst at Casino Guru, dedicates her time to sourcing and gathering the latest information about online casinos. Her primary task is continuously updating our casino database, guaranteeing the inclusion of precise and reliable data for our users. In her university years, J...
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Jannete H.
Author
Jannete Hills
Casino Analyst
Jannete, a skilled Casino Analyst at Casino Guru, dedicates her time to sourcing and gathering the latest information about online casinos. Her primary task is continuously updating our casino database, guaranteeing the inclusion of precise and reliable data for our users. In her university years, J...
Before you sign up at WinSpirit Casino, here is what our team of casino experts found. We used our casino review methodology to look at what it offers and how it measures up. A range of factors, including the casino's Terms and Conditions, licenses, player complaints, support, and limits, were all checked by our team. This helped our reviewers see how safe and fair this casino really is.
Based on these markers, we have calculated the Safety Index, a score that summarizes our analysis of the safety and fairness of online casinos. As the Safety Index rises, the probability of encountering problems while playing or making withdrawal lowers. The result for WinSpirit Casino was a Very low Safety Index of 3.2. This reflects a very poor showing in terms of fairness and safety. Read on in our WinSpirit Casino review to find out whether this casino is a good fit for you.
Is WinSpirit Casino fair and safe? Safety Index explained
Our process for establishing a casino's Safety Index involves a detailed methodology that considers the variables we've collected and analyzed during our review. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc.
In our review of WinSpirit Casino, we have looked closely into the Terms and Conditions of WinSpirit Casino and reviewed them. We did not discover any rules or clauses that we deem unfair or predatory. This is a good sign, as rules of this nature could possibly be employed to avoid paying out winnings to players.
Based upon our estimates and collected information, we consider WinSpirit Casino a medium-sized online casino. It has a very high amount of restrained payouts in complaints from players, when we take its size into account. We factor in the number of complaints in proportion to the casino's size, recognizing that larger casinos tend to experience a higher volume of player complaints.
We did not find WinSpirit Casino on any relevant casino blacklists. Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at.
Taking into account all factors in our review, WinSpirit Casino has scored a Safety Index of 3.2, representing a Very low value. We firmly advise players to avoid this casino and explore alternatives with a higher Safety Index.
Note: As far as we are concerned, WinSpirit Casino is related to 1 different casino. Since we are aware of the connection between these casinos, we have considered the attributes of the linked casinos when calculating the Safety Index of WinSpirit Casino.
WinSpirit Casino T&Cs
Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. It's not uncommon to find clauses and rules in the Terms and Conditions of some casinos that we deem unfair or predatory, since they provide the casino with grounds to withhold player winnings under specific circumstances.
We did not find any unfair or predatory rules in the Terms and Conditions of WinSpirit Casino during our review.
Player complaints related to WinSpirit Casino
Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. Each casino's Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels.
We have found one relevant complaint about this casino. Because of this complaint, we've given this casino 30,665 black points. You can find more information about the complaint and black points in the 'Safety Index explained' part of this review.
User feedback and assessment of WinSpirit Casino
At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. We determine the overall user feedback score based on the player feedback submitted to us. The score can range from Terrible to Excellent.
WinSpirit Casino has a Mixed User feedback score based on the 36 user reviews in our database. To view the casino's user reviews, navigate to the User reviews part of this page.
Note: Please note that user reviews may not accurately reflect the casino's quality. Certain casinos may submit fake reviews to improve their overall user feedback score. On the contrary, there may be unsatisfied players leaving numerous negative reviews to lower the casino’s score. We aim to filter these out and compute an impartial user feedback score; thus, for these reasons, the user reviews are not a part of the Safety Index calculation process.
WinSpirit Casino company information and licenses
WinSpirit Casino belongs to Complete Technologies N.V. and has estimated yearly revenues over $5,000,000. This establishes it as a medium-sized online casino within the bounds of our categorization.
WinSpirit Casino has a gambling license in Curaçao. Their license was granted by Curaçao Gaming Authority.
About payment methods and win and withdrawal limits
WinSpirit Casino accepts 39 payment options. This includes: VISA, Mastercard, Boleto Bancário, Neosurf, Bitcoin (BTC), Bank transfer, ApplePay, Inpay, Flexepin, Raiffeisen Bank, ING Bank, Volksbanken Raiffeisenbank, Revolut, Sparkasse, UniCredit Bank, Sparda-Bank, Deutsche Bank, Solana (SOL), Targobank, DKB, PayOp, eZeeWallet, MiFinity, Ethereum (ETH), Litecoin (LTC), Tether (USDT), USD Coin (USDC), Bitcoin Cash (BCH), Tron (TRX), Dogecoin (DOGE), Dai (DAI), PIX, MuchBetter, Smart Cashew, Ripple (XRP), Interac, PayDo, HypoVereins Bank, Commerzbank.
Winnings and withdrawals are typically regulated by limits set by the casino. In many instances, the limits are high enough to not impact the majority of players. However, certain casinos impose win or withdrawal restrictions that may be quite limiting. That's why we always examine these aspects in our casino reviews. The information regarding the casino's win and withdrawal limits is displayed in the table below.
Withdrawal limits
Win limits
USD 14,000 per week
No win limit
USD 60,000 per month
Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.
Languages and customer support options
Members of our casino review team collect information about customer support and available languages when reviewing online casinos. The table below contains information about the languages at WinSpirit Casino.
Language
Website
Customer support
Live chat
English
24/7
Spanish
24/7
Portuguese
24/7
German
24/7
Italian
24/7
French
24/7
Members of our casino review team contacted the casino's representatives to learn how helpful, professional, and quick their responses are. Since customer support can assist you with problems related to registration process at WinSpirit Casino, account problems, withdrawals, or other issues, it holds significant value for us. We would say WinSpirit Casino has a good customer support based on the responses we have received during our testing.
WinSpirit Casino casino games and slots
You can play these types of games at WinSpirit Casino: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Other games, Crash games, Live shows, Table games, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Titles supplied by 94 casino game providers are available. This includes Nolimit City, Play'n GO, Blueprint Gaming, Pragmatic Play, Quickspin, Igrosoft, Thunderkick, Betsoft Gaming, Big Time Gaming, Playson, ELK Studios, Ezugi, Push Gaming, SA Gaming, BGaming, GameArt, Endorphina, Habanero, Red Rake Gaming, Spinomenal, Smartbet, 1X2 Gaming, Tom Horn, Belatra Games, Relax Gaming, Dream Play, edict, Betgames, 7777 gaming, Smartsoft Gaming, Turbo Games, Platipus, Swintt, Wizard games, Lucky Streak, Amigo Gaming, Mancala Gaming, Spadegaming, Apollo Games, Aviatrix, ElCasino (TVBET), Spribe, Gamomat, OneTouch, JDB Gaming, Galaxsys, TrueLab Games, Reevo, Kendoo, Betsolutions, Mascot Gaming, SlotMill, Vivo Gaming, Onlyplay, Amusnet, Salsa Technology, Nucleus Gaming, VoltEnt, Gamebeat, TVBet, Zephyr Slots, Ela Games, 100HP Gaming, Fugaso, Absolute Live Gaming (alg), Stakelogic, Iconic21 (BETER Live), AvatarUX, upgaming, Esa Gaming, Imagine Live, Gamzix, 3 Oaks Gaming, 1spin4win, Kalamba Games, Zillion Games, Popiplay, CT Interactive, Apparat Gaming, Games Global, Amarix, InOut, Winfinity, Thunderspin, Vibra Gaming, Clawbuster, Hacksaw Gaming, Netgame, Ruby Play, Spin Fury Gaming, XPG (xprogaming), LAMBDA gaming, Orbital Gaming, Ka Gaming.
Bonuses and codes offered by WinSpirit Casino
Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing. No deposit bonuses and deposit bonuses are the most common categories. While deposit bonuses are only given out once a player makes a deposit, no deposit bonuses or free spins are given to players without requiring them to do so. Nevertheless, other bonus codes, welcome sign-up bonuses, and loyalty programs are also among the promotions offered by casinos.
Our database presently holds 2 bonuses from WinSpirit Casino:
100% up to $200 and 100 extra spins
200% up to $200
Please note that some deals could only be available to players from particular regions. To learn more and see which bonuses are available to you, take a look at the 'Bonuses' part of this review.
Read more
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Company info
Owner
Complete Technologies N.V.
Operator
Complete Technologies N.V.
Established
2022
Estimated annual revenues
> $5,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of WinSpirit Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Terms and conditions
Fair
Issues found: 0
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Medium casinoMedium group
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years and also consider revenues of related casinos.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Neutral
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
Browse all bonuses offered by WinSpirit Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
Payment methods
WinSpirit Casino payment methods
Currencies
USD,
CAD,
EUR,
AUD,
BRL,
INR,
NZD
User reviews
User reviews of WinSpirit Casino
This is a place to share experience with WinSpirit Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
Well so far it is good. Pays me no problem when I win. No bs. No delays. No drama.
Just paid. This is what I expect.
Only negative really is max cashout is $3000 on bonuses. And sometimes they have bonuses where min deposit needs to be $750. I am not depositing $750 and wagering 30x the bonus to only be able to win $2250 more.
Oh and also alot of restricted games when using a bonus.
And their tournies arent worth playing as they is very low max cashout on the winnings.
But anyways I am happy with this casino. If anything changes ill let you know
fast withdraw
no stalling
lots of bonus offers
max win of $3000 when using a bonus
some restricted games when on a bonus
WinSpirit Casino
Dear LeMessican, Thank you for sharing your feedback. We value your positive comments and assure you that we will carefully consider your concerns and work towards improvements. Have a wonderful day!
This like every casino has it's good things as well as bad things to things that I do like are the fast payouts the things I don't like is that the bonuses are confusing and they rarely offer any no deposit bonuses so it's just seems like a money grabber and then when you try and select your bonus it'll just select some other bonus that's useless but the casino does pay and it pays quickly I'll give you 3 out of five
Fast withdraw
Terrible loayalty bonus or valuing customers
WinSpirit Casino
We truly regret any inconvenience you've experienced. Rest assured, we're committed to improving and ensuring this doesn't happen again.
Fake ads got me to install the app on my device and in signing up did not realize that the ads were completely false and would require a substantial financial commitment. Upon realizing this I reached out to the service provider via their chat and the customer service rep refused my request to have my account deleted. I made no deposit, lost no money so this is not because I am bitter about losing money...this review is to convey that I feel like I have been violated, assaulted and that consent can not be revoked. This is 2025, and NO is a complete sentance.
Customer Service are complicit with Digital Rape of personal data
Customer service hides behind GDPR
WinSpirit Casino
Dear, iamkrispy! Thank you for your feedback. Based on the information provided in your review, we are currently unable to identify an account in our system, which means we cannot review the situation in detail at this stage. We genuinely want to assist, however, the details available are not sufficient to do so. We remain open to communication and would be glad to continue the dialogue if additional relevant information can be shared here. Our intention is to address concerns responsibly and accurately. Thank you for your understanding.
This site is very muck around it bothers me, needs to be simplified
friendly customer service,
muckaround to the max
WinSpirit Casino
Thank you for sharing your feedback. We value your positive comments and assure you that we will carefully consider your concerns and work towards improvements.
This casino forces you to wager three times your total bet amount before you can withdraw — even if you don’t use any bonuses.
Most casinos only require a 1× playthrough, which is the standard anti-money-laundering rule set by governing bodies. By enforcing a 3× playthrough and a $50 minimum withdrawal, they’re deliberately making it harder for players to cash out. It feels exploitative.
⸻
Example 1: Small Deposit
You deposit $20 and bet $0.50 per spin. • On your first spin, you win $50, bringing your balance to $70. • But before you can withdraw, you must wager 3× your total bet amount — that’s $60 more. • With an average game RTP (Return to Player) of only 91%, you’re statistically likely to lose most of it. • If your balance drops below $50 while trying to meet that playthrough, you can’t withdraw at all.
⸻
Example 2: Bigger Deposit
You deposit $100 and bet $1 per spin. • You hit a big win: $100, so your balance is now $200. • However, you must still wager $300 before withdrawing. • While spinning through that $300 requirement, you’ll almost certainly lose most — if not all — of your winnings.
⸻
Bottom line: This isn’t about preventing money laundering — it’s about making withdrawals so difficult that players give up or lose their winnings trying to qualify.
There reply in case of an account being dormant is fake I had spend close to a thousand dollars with them in the last few weeks prior to this untill unnoticed they had this regulation..
Fast withdrawal
Terrible withdrawal terms
WinSpirit Casino
Dear sycocity, We appreciate your feedback and thank you for taking the time to share your thoughts. There is a rule on our website: 7.6.18. Any deposit must be placed 3 times (the User must wager three times the amount of its deposit) before a withdrawal related to that deposit becomes available. In case several deposits have been made without any gaming activity, the User must place the total amount of these deposits three times before withdrawal. Otherwise, the Provider has the right to refuse the withdrawal before betting. This is a fairly common practice in the industry. However, if you experience difficulty withdrawing funds, please contact our support team.
It’s ok same old site just like every other pokies site it needs something different to stand out from the rest
Not much difference to other apps
No bonuses
Same old nothing different
WinSpirit Casino
We appreciate your honest review. Your feedback is valuable, and we're committed to addressing your concerns. Thank you for bringing them to our attention.
Literally the worst casino proudly regulated in Curacao(free to scam without a care in the world). An AI chatbot would do a better job than their support team. The casino has the worst bonus system; a no-deposit bonus is as rare as a real positive review of the casino; it literally has the worst cashback percentage among hundreds of thousands of casinos. You ask How can it get worse than this?! They just changed the bonus system, and as the support agent told me, "so that players can level up more easily." Let's check how it works.
Old system: To earn 1 CP, you must bet 1 EUR. Depositing 10 euros will make you 10 CP New system: to earn 1 XP, you have to bet 9 EUR. Depositing 10 euros will make you 23 XP
Can you imagine how easy it is to level up now? IT IS 9 TIMES HARDER TO LEVEL UP BY WAGERING! But that's not all? If you had a higher percentage of cashback on the old system, well, on the new one, it's less because Winspirit cares about the players.
Whoever manages this casino deserves the same fate as Inalchuq, getting executed by molten silver being poured into his eyes and ears
WinSpirit Casino
Dear drgabber,
We regret that you’re not satisfied with your experience. However, it seems there may have been a misunderstanding regarding the rules. As per our current terms: Depositing 10 euros will make you 10 CP – previously, deposits were not included in progress accumulation. The old system counted only selected Slot bets toward progress. The new system now includes bets placed in Slots, Live, and Sports Betting, as well as deposits.We do our best to ensure that all terms are communicated transparently, and we’re grateful for your feedback.
If you have any further questions, our support team is always here to help.
The layout and game selection looks nice, as does the betting side, but this doesn't help me when I try to withdraw the money I won with a bonus bet.
The magic words spoken by customer service are "make a deposit first".
It's just hard to trust a casino when it immediately denies you the money you've won. Casinos have a huge advantage over players in terms of whether they need these rules in the first place - they're not player-friendly at all.
Now I should trust that after depositing 20e I will get my money back...?
Ulkoasu ja pelivalikoima näyttää kivalta, kuin myös vedonlyöntipuoli,- tämä ei kuitenkaan auta minua kun yritän kotiuttaa bonusvedolla voittamiani rahoja.
Asiakaspalvelusta lausutaan taikasanat " tee ensin talletus".
On vain vaikea luottaa casinoon kun se heti kättelyssä kieltää voittamiesi rahojen kotiutuksen. Casinoilla on valtava etu suhteessa pelaajiin jo lähtökohtaisesti, tarvitsevatko he tälläisiä sääntöjä,- nämä eivät ainakaan ole millään lailla pelaaja ystävällisiä.
Nyt minun sitten pitäisi luottaa siihen että 20e talletuksen jälkeen saan omiani pois...?
A cheerful look and a high-quality game selection and betting side.
Pirteä ulkoasu ja laadukas pelivalikoima sekä vedonlyöntipuoli.
Difficulty in repatriation.
Kotiuttamisen vaikeus.
WinSpirit Casino
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
Please rest assured that we have thoroughly reviewed your case and can confirm that all actions were taken in full accordance with our site’s rules and policies, specifically as outlined in Rule 18.3. In order to withdraw winnings, the User undertakes to deposit funds in their game account on the Website at least once
If you have any further questions or would like additional clarification, our support team is available and ready to assist.
WinSpirit Casino ignores active self-exclusion – player protection only facade
I would like to share my experience with WinSpirit Casino, especially with regard to dealing with problem gambling and so-called "responsible gaming."
In December 2024, I permanently closed my player account at my own request – due to my gaming behavior. WinSpirit confirmed this at the time, citing its own player protection measures. So far, so good.
But in May 2025, I was able to open an account again without the system preventing me from doing so. Only after I pointed this out did I receive a response saying that this "actually" shouldn't have happened. The casino writes:
> "We are aware that your first account [...] has been permanently closed. [...] Unfortunately, a new account was created under your name on May 28, 2025. [...] Although our system did not initially detect the duplication, rest assured that we take the security of our accounts and responsible gaming very seriously. Had the system detected this earlier, access would not have been granted."
So, they openly admit that opening a second account after a ban violates their own terms and conditions – and yet it was still possible. According to WinSpirit, this was a mistake on the casino's part. Nevertheless, the casino refuses to refund the funds I lost on the second account (approximately €200).
The worst part: According to the company's own statements, the system is still unable to reliably detect third-party accounts – meaning that any banned player can log back in at any time. This isn't an isolated incident, but rather a structural problem – or perhaps even part of a perfidious business model that specifically profits from previously banned players.
Conclusion: WinSpirit openly admits that new accounts are possible despite the ban, but refuses to accept responsibility or issue refunds. For me, this is further proof that player protection at many Curaçao casinos only exists on paper – and problem players are not protected but deliberately exploited.
- Will the review be released?
WinSpirit Casino ignoriert aktiven Selbstausschluss – Spielerschutz nur Fassade
Ich möchte hier meine Erfahrung mit dem WinSpirit Casino teilen, insbesondere im Hinblick auf den Umgang mit problematischem Spielverhalten und dem sogenannten "verantwortungsvollen Spielen".
Im Dezember 2024 ließ ich mein Spielerkonto auf eigenen Wunsch dauerhaft schließen – aus Gründen des Spielverhaltens. WinSpirit bestätigte dies damals und bezog sich auf die eigenen Maßnahmen zum Spielerschutz. Soweit so gut.
Doch im Mai 2025 war es mir möglich, erneut ein Konto zu eröffnen, ohne dass das System es verhinderte. Erst nachdem ich darauf hingewiesen habe erhielt ich die Rückmeldung, dass dies "eigentlich" nicht hätte passieren dürfen. Wörtlich schreibt das Casino:
> „Wir sind uns dessen bewusst, dass Ihr erstes Konto [...] dauerhaft geschlossen wurde. [...] Leider wurde am 28. Mai 2025 ein neues Konto unter Ihrem Namen eingerichtet. [...] Obwohl unser System die Duplizierung zunächst nicht erkannt hat, können Sie sicher sein, dass wir die Sicherheit unserer Konten und verantwortungsvolles Spielen sehr ernst nehmen. Hätte das System dies früher erkannt, wäre der Zugang nicht gewährt worden."
Hier wird also ganz offen eingeräumt, dass die Eröffnung eines zweiten Kontos nach einer Sperre gegen die eigenen AGB verstößt – und trotzdem möglich war. Es handelt sich laut WinSpirit also um einen Fehler des Casinos. Dennoch weigert sich das Casino, mir die auf dem Zweitkonto verlorenen Gelder (ca. 200 €) zu erstatten.
Das Schlimmste daran: Laut eigener Aussage ist das System bis heute nicht in der Lage, Drittkonten zuverlässig zu erkennen – was bedeutet, dass sich jeder gesperrte Spieler jederzeit erneut anmelden kann. Das ist kein Einzelfall, sondern ein strukturelles Problem – oder vielleicht sogar Teil eines perfiden Geschäftsmodells, das sich gezielt an ehemals gesperrten Spielern bereichert.
Fazit: WinSpirit gibt offen zu, dass trotz Sperre neue Konten möglich sind, verweigert aber die Verantwortung und Rückerstattung. Für mich ist das ein weiterer Beweis dafür, dass Spielerschutz bei vielen Curaçao-Casinos nur auf dem Papier existiert – und problematische Spieler nicht geschützt, sondern gezielt ausgenutzt werden.
- Wird die Bewertung freigegeben?
WinSpirit Casino
Dear Marco123,
We regret that you’re not satisfied with your experience. We have carefully reviewed your case. Upon registering on our website, you agreed to our terms and conditions, including this rule:
6.7. The Provider bears no responsibility if the User continues to deposit funds into their game account and play using previously unregistered accounts, or if the User creates a new account with the same information entered in the registration form differently.
The reopened account from which the deposits were made was not verified, you did not upload documents for identification. Therefore, the account was blocked in accordance with our site rules and generally accepted market policies.
With Win Spirit, you know you will get your money. Withdrawals aren't lightning fast like some other casinos, but it isn't terrible. Could be improved on. RTP. I am growing increasingly tired of casinos saying that the slots have random number generators. We know this. However, each license allows you to set the level of rtp and Winspirit chooses the lowest level. I was very disappointed to see this. Win Spirit used to be synonymous with fair but, they offer no bonuses to loyal clients and the horrible free spins on deposit have ridiculous wager requirements. Maybe they have made way too much money and dont care about players. I will spend a lot less here now as they dont value players.
Game selection
You will get your withdrawal
No bonuses
No customer appreciation
Below average RTP
Customer chat is not very helpful
WinSpirit Casino
Dear gpac2024, Thank you for sharing your feedback. We value your positive comments and assure you that we will carefully consider your concerns and work towards improvements.
Playing at the casino was good. The bonuses that followed after have too high of deposits and free spins should not require a deposit. Customers support will get back to you quickly . Not usually with the result you’re hoping for but they do answer quickly.
Welcome bonus was good . And bonuses that followed for short time after were good.
Once you’ve got through the first few bonuses then ever bonus to follow requires larger deposits . Even when it says this is a gift of free spins for a 50 dollar deposit . Not free when I still have to deposit .
WinSpirit Casino
Thank you for sharing both your concerns and positive experiences with WinSpirit. Your feedback is invaluable, and we want to assure you that we will thoroughly address the areas of concern you've raised. We appreciate your honesty and look forward to enhancing your overall experience.
Unfortunately, I can't recommend this casino at all. No free spins or winnings. Games always freeze just before the free spin symbols.
Kann dieses Casino leider überhaupt nicht empfehlen. Nie Freispiele oder Gewinne. Spiele bleiben immer kurz vor den Freispielsymbolen hängen
Initially you still gain something
Anfänglich gewinnt man noch etwas
Fast payout
Schnelle Auszahlung
Good games
Gute Spiele
After a certain deposit, you only have losses for months
Nach einer Gewissen Einzahlung hat man nur noch Verluste über Monate
Customer service never available
Kundenservice nie verfügbar
WinSpirit Casino
Thank you for sharing both your concerns and positive experiences with WinSpirit. Your feedback is invaluable, and we want to assure you that we will thoroughly address the areas of concern you've raised. Please note that, as a licensed casino, we do not possess the capability to influence the gaming process or your winnings.
Allow us to clarify that success in a casino is consistently random and never assured. Our casino is committed to fairness and transparency, holding a valid license that is verifiable on our website.
Hello, deposited twice and received two bonuses, one with 100 and the other with 200%! The first surprise was that the minimum bet turnover amount is 0.50 Euro and providers such as Pragmatic are locked for Sweden. Played a game called "Forest Spirit" ( 3 OAKS) where only one more symbol was needed (6 out of 7 for freespin) which usually comes after a while, but 120 Euro went away with 0.20 Euro bet without the symbol coming! The chat was not very cooperative and the whole casino for 0 stars out of a possible 10! Loads of obnoxious advertisements in my e-mail box in just one day! Never bet money at this casino!
Hej, satte in två gånger och fick två bonusar, en med 100 och andra med 200% ! Första överraskning var att minsta satsning omsättningsbelopp är 0,50 Euro och provider som Pragmatic är låst för Sverige. Spelade en spel som heter "Forest Spirit" ( 3 OAKS) där behövdes bara en symbol till (6 av 7 för freespin) som brukar komma efter ett tag, men 120 euro gick bort med 0,20 Euro satsning utan att symbolen kom! Chatten var inte mycket samarbetsvillig och hela casino för 0 stjärnor av 10 möjliga! Massa onådiga reklam i min e-post låda bara på ett dag! Satsa aldrig pengar på detta casino!
Nothing
Ingenting
Most games locked for Sweden players
Flesta spel låsta för Sverige spelare
Hard bonus rules
Hårda bonus regler
Lots of unnecessary advertising
Massa onödiga reklam
RTP under all criticism
RTP under all kritik
Chat useless
Chatt värdelös
WinSpirit Casino
Dear BorisO,
Thank you for providing your feedback. We genuinely regret any challenges you've faced. The outcomes are determined by certified, independent Random Number Generators (RNGs), over which we have absolutely no control. These RNGs ensure that each result is entirely random and unbiased, delivering fairness and peace of mind to all our players.
Allow us to clarify that success in a casino is consistently random and never assured. As a fully licensed casino, we are committed to upholding regulations and guidelines to provide fair play and transparency in every game. We're holding a valid license that is verifiable on our website.
I recently had a frustrating experience with WinSpirit Casino that compelled me to leave a one-star review. The primary issue that stood out during my time at this online gaming platform was the appalling withdrawal time frames. Despite following the proper procedures and submitting all necessary documentation, my withdrawal request took an unreasonably long time to process. It left me feeling frustrated and disappointed, as I had expected a much smoother experience based on the promises made by the casino.
Adding to my dissatisfaction was the remarkably unresponsive customer service team. Every attempt I made to reach out for updates or to express my concerns was met with silence or vague responses that lacked any substantial information. This lack of communication amplified my frustration, leaving me feeling stranded and unheard. In a world where customer service is integral to retaining players, WinSpirit Casino’s failure in this regard is simply unacceptable. Overall, my experience has been overwhelmingly negative, and I would not recommend this casino to anyone looking for reliable withdrawal processes and supportive customer service.
good range of games
unresponsive customer service
withdrawal time frames unacceptable - errors with the transfers.
WinSpirit Casino
Dear davidl,
We deeply regret hearing about your experience. We have thoroughly investigated the issue regarding your withdrawals. If the details that you provided are correct, the funds should be credited to your account within 1-5 banking days after approval. This timeframe depends on your bank's processing time.
We understand how important it is to receive your money promptly, and we apologize for any inconvenience this situation may have caused. We are actively monitoring the situation and will help you as needed.
If you have any questions, please don't hesitate to contact our support team.
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Thank you so much for your kind words. We're doing our best to meet the expectations of our players, and it's heartwarming to realize that our efforts are appreciated. Your feedback helps us grow and improve for you and all WinSpirit players.
Not a bad game to go on that you actually win on thank you for online pokies always rather go to this site for online pokies always winning big
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Dear titmarsh489, Thank you for sharing both your concerns and positive experiences with WinSpirit. Your feedback is invaluable, and we want to assure you that we will thoroughly address the areas of concern you've raised. We appreciate your honesty and look forward to enhancing your overall experience. Have a great day!
UPDATE based on feedback from the casino that I specifically warned about:
I have already mentioned several times in the course of email correspondence that WINSPIRIT is the most ridiculous casino there is, as it desperately and unscrupulously tries to refute facts, although any layman can find out within a very short time that these are false claims made by WINSPIRIT! As announced, I will publish all this evidence in the forum under "WinSpirit Casino - general discussion" so that their statements are definitively and verifiably refuted!
In addition, I will also expose their machinations around the fake reviews, because if you talk about "honest" reviews here, we are back to the topic of ridiculousness (by the way, they give the goodies BEFORE the review...)! "Strange" that they only do it where nobody checks/questions these reviews, while here on Casino-Guru they are hitting a brick wall because they know exactly what CG thinks of such fake reviews!
In this regard, one can only give Casino-Guru huge praise again and again!!!
WINSPIRIT is proven to operate ILLEGALLY in Austria and Germany because they do not have a valid license (in AUT there is a gambling monopoly and in GER you have to appear on the "whitelist", which WINSPIRIT demonstrably does not do)! In Austria it is not a problem, because here you can easily recoup all losses through the courts, but I would like to warn all German players, because they are also committing a criminal offense like WINSPIRIT and only recently another player was convicted in court... Do not be fooled by any statements made by WINSPIRIT, but be sure to inform yourself with the help of Google.
In addition to this fraud, WINSPIRIT buys positive reviews on the various platforms with various goodies for the players and the worst thing about it is that WINSPIRIT finds these dubious machinations absolutely OK... I think that this attitude and its illegality in some countries says a lot about the "character" of WINSPIRIT!
I myself will sue WINSPIRIT and anyone interested in the details can read about it here in the forum!
INFO to WINSPIRIT: Don't you dare deny my mentions in your eventual response, because if you do, I will immediately publish all evidence!
UPDATE aufgrund des Feedbacks des Casinos, vor dem ich ausdrücklich gewarnt habe:
Ich habe schon im Zuge der E-Mail-Korrespondenz mehrmals erwähnt, dass WINSPIRIT das lächerlichste Casino ist, das es gibt, da es Fakten krampfhaft und skrupellos widerlegen will, obwohl jeder Laie innerhalb von kürzester Zeit herausfinden kann, dass es sich um falsche Behauptungen von WINSPIRIT handelt! Wie angekündigt, werde ich all diese Nachweise im Forum unter "WinSpirit Casino - generelle Diskussion" veröffentlichen, damit ihre Aussagen endgültig und nachweislich widerlegt werden!
Zusätzlich werde ich auch ihre Machenschaften rund um die Fake-Bewertungen aufdecken, denn wenn man hier von "ehrlichen" Bewertungen spricht, sind wir wieder beim Thema lächerlich (übrigens gewähren sie die Goodies VOR der Bewertung...)! "Komisch", dass sie es nur dort tun, wo diese Bewertungen niemand kontrolliert/hinterfragt, während sie hier auf Casino-Guru auf Granit beissen, weil sie genau wissen, was CG von solchen Fake-Bewertungen hält!
Diesbezüglich kann man Casino-Guru nur immer wieder ein riesengroßes Lob aussprechen!!!
WINSPIRIT operiert in Österreich und Deutschland nachweislich ILLEGAL, da sie keine gültige Lizenz besitzen (in AUT herrscht ein Glücksspielmonopol und in GER muss man auf der "Whitelist" aufscheinen, was WINSPIRIT nachweislich nicht tut)! In Österreich ist es kein Problem, denn hier kann man sich alle Verluste problemlos auf dem Gerichtsweg zurückholen, aber alle deutsche Spieler möchte ich hiermit eindringlich warnen, da sich diese ebenfalls wie WINSPIRIT strafbar machen und es erst vor kurzem wieder zu einer Verurteilung eines Spielers vor Gericht kam... Lassen Sie sich keinesfalls von etwaigen Aussagen von WINSPIRIT täuschen, sondern informieren Sie sich mit Hilfe von Google unbedingt selbst.
Zusätzlich zu diesem Betrug, erkauft sich WINSPIRIT positive Bewertungen auf den diversen Plattformen mit diversen Goodies an die Spieler und das Schlimmste daran ist, dass WINSPIRIT diese unseriösen Machenschaften absolut ok findet... Ich denke, dass diese Einstellung und deren Illegalität in einigen Ländern sehr viel über den "Charakter" von WINSPIRIT aussagt!
Ich selbst, werde WINSPIRIT verklagen und wen diesbezügliche Details interessieren, kann dies gerne hier im Forum nachlesen!
INFO an WINSPIRIT: Wagen Sie es nicht, meine Erwähnungen in Ihrer etwaigen Reaktion abzustreiten, denn sollte dies geschehen, werde ich sofort alle Nachweise veröffentlichen!
ILLEGAL in Austria and Germany!
ILLEGAL in Österreich und Deutschland!
Buy fake reviews!
Erkauft sich Fake-Bewertungen!
WinSpirit Casino
Dear Justice,
We would like to thank you very much for your feedback.
It is our aim to comprehensively discuss all of the concerns you raise. We continually strive to optimize and develop our services. That's why we reward our players who leave honest reviews on professional platforms (except casino gurus). Please note, however, that as part of our campaign, a bonus will be awarded for every honest review, even if it is negative.
Our position and compliance:
International Operations: WinSpirit operates under an international license from Curaçao, which allows us to offer our services worldwide. In doing so, we respect and follow the applicable legal framework in the countries in which we operate. User Responsibility: According to our Terms and Conditions, it is the responsibility of each user to ensure that they comply with the gambling laws of their respective country. By registering and using our platform, users agree to these terms and conditions.
Best regards, WinSpirit team
Sehr geehrte(r) Justice,
wir danken Ihnen herzlich für Ihr Feedback.
Es liegt in unserem Bestreben, sämtliche von Ihnen angesprochenen Anliegen umfassend zu erörtern. Wir sind kontinuierlich bemüht, unsere Dienstleistungen zu optimieren und weiterzuentwickeln. Deshalb belohnen wir unsere Spieler, die ehrliche Bewertungen auf professionellen Plattformen hinterlassen haben (mit Ausnahme von Casino-Gurus). Bitte beachten Sie jedoch, dass im Rahmen unserer Aktion für jede ehrliche Bewertung ein Bonus gewährt wird, auch wenn diese negativ ausfällt.
Unsere Position und Einhaltung der Bestimmungen:
Internationaler Betrieb: WinSpirit agiert unter einer internationalen Lizenz aus Curaçao, was uns ermöglicht, unsere Dienste weltweit anzubieten. Dabei respektieren und befolgen wir die geltenden rechtlichen Rahmenbedingungen in den Ländern, in denen wir tätig sind. Verantwortung des Benutzers: Gemäß unseren Allgemeinen Geschäftsbedingungen obliegt es jedem Nutzer, sicherzustellen, dass er die Glücksspielgesetze seines jeweiligen Landes einhält. Durch die Registrierung und Nutzung unserer Plattform stimmen die Nutzer diesen Bedingungen zu.
scam I deposited. There was a bonus I could get, but canceled it, I didn't get any of my money in my account. They took all of my money over $2000. nothing to do with bonuses and my balance became 0, let alone my original deposit. They took everything! I didn't get any bonus. So not sure why they would talk all my money. What is going on. I've withdrawn before cancelling my bonuses. SCAM
It is a scam, they took all my money
WinSpirit Casino
Dear sandrambarr,
We deeply regret hearing about your experience. Please note that you canceled the bonus without wagering it. Thus, due to the cancellation of the bonus, funds were deducted from your bonus balance.
It is a common practice in the industry to ensure equitable gameplay and prevent bonus abuse. Due to our Terms and Conditions, bonus funds cannot be transferred until the wagering requirements have been met.
WTF, Winspirit.com I have nearly decided to take my business elsewhere! I believe copy sites are stealing your money! it's a black hole of an experience. I have tried to reach out to support a few times with my concerns. games freeze! payouts are much lower than the .com official site! it just chews the coin hard! Something is going on! sometimes its a screen of winspirit within a screen. of winspirit. URLs end with .com.en or xyz or 1 but never just .com anymore. When I can get onto the site it's great. Payments are worth gambling on. I would have donated thousands of dollars. on scam version sites! I am about to throw in the towel!!!!! what's going on! ?! chow sun doa isn't even on some site versions or Aristocratic things don't add up. Scams sites and when I talk with Customer service they don't answer straight. over it and its a shame to say
game selection
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WinSpirit Casino
Dear 7v55s2ddz2,
We are sorry to hear about your experience. Please note that as a licensed casino we have no ability to influence the game process or your winnings. The conditions in our official domains are the same. If you have any further questions or require additional information, feel free to ask our support team. We appreciate your input and are always working to enhance your WinSpirit experience.
Hi I'm pretty torn between the fact that the casino is good and has really good games but the bonus are unfair because 10 dollar deposits add up but not as far as yous are concerned and that I believe is not right Other than that and the lack of bonus's is all that I think needs addressing. Also I do not like that sometimes site hangs.
Yeah
WinSpirit Casino
Dear bundabob74,
Thank you for sharing both your concerns and positive experiences with WinSpirit. Your feedback is invaluable, and we want to assure you that we will thoroughly address the areas of concern you've raised. We appreciate your honesty and look forward to enhancing your overall experience.
The site layout takes a little more getting used to than other casino slot sites.
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Site layout
WinSpirit Casino
Dear TEDDY1610,
We appreciate your feedback and thank you for taking the time to share your thoughts. Your opinion helps us strive for continuous improvement. Wishing you luck and many big wins!
Hi I had bad experience with this online casino because I was not able to withdraw money this happened many time on November 17 th and yesterday January 5 th always with the same verifications issues. Even if I went through everything they ask photos of pictures Id and bank card I knew that they take their time to pay you so you may change your mind give up and putting back the money into gambling but not being paid it’s different story so I hope people’s will read this review and don’t play with this casino because they don’t be paid
Dishonest and criminal
WinSpirit Casino
Dear machimachane,
We're sorry to hear about your experience. Currently, we'd like to inform you that the verification process hasn't been completed, and as a result, you're unable to withdraw funds from your account. According to our anti-money laundering policy and fraud prevention policy, to withdraw funds, each card used for the deposit must be verified.
If you have any additional questions related to verification, please contact our support service.
I just need some help as there are others who’ll find that but I filled a complaint against win spirit in the police station as i made a profit of 1170 and someone placed a 70 dollars of approx bet in front of me and that very moment I called my personal vip manager but his working hours were finished and this happened second time first time amount was too damn small and vip manager helped me a lot and he refunded me but this time asked the support that delete my account i urged them but they didn’t if my account was hacked or jammed but how can other person playing with my account at the very moment when I was logged in and when I left my whole balance got zero and they even changed my mail and what happened next I have all the screenshots I was complaining that my account deactivated and unable to login they said when you created that account the email was different and I send them screenshots that I send my deposit from this mail and I have messages in my mail and you know what when I was complaining them about my account freezed or deactivated and I can’t login at that very time a bet placed from my account and I was talking with support from my friend account that my account is deactivated and when I confronted them they said no agent talked me from my friend’s account for such issues and even when I provide them all my details in all of this I lost my whole day my new year evening and my funds and what they said to me we know your position and we can’t help you and that’s why I fillled a complaint and as soon website’s and it’s all member tracked down I’ll send a legal notice to each one of them especially Anna , Brian and Hailey as they said I had no conversation with these guys from my friend account liars fraud…. And you researched so well and I found it on web so I mentioned the name of the author so if cops need any information they’ll call the author thanks fraud scammer liars cheater…..
WinSpirit Casino
Dear dheerajsharma98ca,
We are genuinely sorry to learn about the challenges you have faced. We have thoroughly reviewed the details of your case. It is crucial to emphasize that we do not offer advice on account-related matters unless you are the legal account holder.
Furthermore, no unusual logins were detected on your account. Additionally, as per the rule 7.1.11. "The Provider bears no responsibility for any damage to the User’s account caused by unauthorized use of their password by another person, as well as for unauthorized access to the User’s account. Any transactions where the username and password have been entered will be regarded as valid".
Currently, your account is blocked based on your request. We appreciate your input and are always working to enhance your WinSpirit experience. If you have any further questions, please reach out to our support team.
Smooth transition and it applies what it promises. With a good ongoing bonus structure how you would imagine it to be
Good
None so far
WinSpirit Casino
We’re delighted to know that you found WinSpirit entertaining and enjoyable. Rest assured, we will continue working hard to make your experience even better!
Now I've played alot of online casinos and winspirit is By far the best online casino I've ever played m! Lots of great games along with live bets and so much more. They have the quickest withdraw and the best payouts!! As for the extra promo codes and tournaments just adds the cherry on top!! Keep the wicked fun going!!
WinSpirit Casino
Thank you so much for your kind words. We're doing our best to meet the expectations of our players, and it's heartwarming to realize that our efforts are appreciated. Thank you once again, and have a wonderful day!
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WinSpirit Casino
Thank you for such a warm and positive review. We hope your future experience with WinSpirit will bring you even more satisfaction and enjoyable moments. Wishing you luck and many big wins!
Extremely good casino Huge selection of slots Easy navigation A plus customer service
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WinSpirit Casino
Thanks for your feedback, Kunt! We’re delighted to know that you found WinSpirit entertaining and enjoyable. Rest assured, we will continue working hard to make your experience even better.
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WinSpirit Casino
We're thrilled that you've found enjoyment in WinSpirit. Your enthusiasm motivates us to keep crafting exceptional gaming experiences. Keep exploring, and let the magic of WinSpirit unfold!
Discussion
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