32Red Casino Review

The player's experiencing issues with 32Red Casino as he deposited and used his friend's account. The complaint was closed as the player is waiting for the regulator's decision. The complaint was closed as the player stopped responding.

The player from the United Kingdom is dissatisfied with lack of enforcement regarding Responsible Gaming procedures. We rejected the complaint because the player didn't respond to our messages and questions.

The player complained that after submitting a withdrawal and sending all the requested documents, they were told it had been processed and that someone would get back to them. In the end, the player received a payment in the amount of all their deposits, however, what happened with the rest of the requested amount stayed unknown.

The player 'JAYOLA' registered at 32Red casino in May. They deposited 1.500,00 GBP and lost the whole amount. In November, they deposited 1.700,00 GBP and won. The player then made two withdrawals (1.500,00 GBP and 4.500,00 GBP). After this, they got prohibited from making further deposits, however, the player continued playing with the funds available in the account and won again. The next day, player's account was blocked and the casino requested to provide various documentation. The player sent the documents but wasn't informed about how long the verification process would take and had over 8.000,00 GPB held in their account.

The player deposited 8.000,00 GBP. After requesting withdrawal of 4.400,00GBP the money did not arrive and the player was asked to send verification documents. The player was then told it could take up to 5 working days. The time was up but the casino was saying they couldn't give them a timeline.

The player registered at the casino and sent documents to get verified. A few days later, the casino said they could not approve the verification, they closed the account, and confiscated player's winnings despite the fact that they did not request any further documents from the player. The player asked the casino for an explanation but received none. The casino responded to this complaint with a vague answer that 'there were some issues with player's accounts at other properties on this license and as such the 32Red account was closed'.

The player from Malta has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from United Kingdom has requested a self-exclusion from a sister casino due to a gambling problem. The player believes that the other casino account should have been blocked as well. The complaint was rejected as the player became non-responsive.

A player from the UK complained about not receiving the advertised birthday bonus. Since the bonus wasn't added automatically on the day of their birthday, they contacted the casino support and were told to wait until the end of that day. It still wasn't credited to their account the day after, so the casino support was contacted again and asked to add it manually. However, the casino support said it was too late and they couldn't do anything about it.

The player requested a withdrawal of £50,000 and was asked to provide all kinds of documents for the account verification. He sent everything in and waited for the casino to respond. After that, the player contacted the customer service on a few occasions and was told that the security team was checking his documents and they were not sure how long it was going to take them. There is no further information available and the complaint remains unsolved.

The player requested a withdrawal and sent all the documents for verification, but they were insufficient and the casino confiscated their winnings and also decided to close their account. The casino refused to communicate with the player, didn't react to this complaint and ever since then, it remains unsolved.

The player didn't have a problem with his previous withdrawal and requested another one for the amount of €12,000. He was asked by the casino to provide the information where did the funds that he played with came from. He provided this document where it stated that his daughter provided the funds for him. About ten days later he received an answer from the casino that said the document was not sufficient enough and the account would remain closed and his deposit in the amount of €6,000 would be returned to him. The player decided to take the legal steps to have this matter resolved. The case remains unresolved.

The player had an issue while he played a game on his casino's mobile app and the winnings were not credited to their account. The player tried to resolve this issue with a support team and also wrote them an email but nothing changed. Casino advised the player to not to play this game until the technical problem would be resolved. There is no further information on this case.

The player admitted to the chat representative that he had a gambling problem and asked to be self-excluded. The chat representative advised the player to send an email since he couldn't do so through a live chat. He wrote the email but still was able to gamble further €25,000. He begged the casino to have his deposits returned to him because of his gambling addiction. The player contacted the UKGC. There is no further information on the case.

The player followed all the terms and conditions while she had won £5,000 with her £10 free cash bonus. After she had sent all the documents for verification, the casino accused her of double accounts and abused bonuses. She insisted that there was a mistake due to the fact that she had only recently moved to a new apartment and perhaps this was the cause of misunderstanding. The casino didn't want to accept the woman's words and refused to pay her the winning. The case remains unresolved.

The player from Norway had been experiencing difficulties withdrawing her funds due to limited availability of payment methods. After some time, player has contacted the oewner sof the casino and, in a week, the issue has been resolved.

The player from Canada had an active self-exclusion in a sister casino. He believes that he should not have been able to register a new account with Bingo.com Casino. Since the player confirmed receiving refund, we closed the case as 'resolved'.

The player from Finland was experiencing difficulties withdrawing her winnings due to ongoing additional verification. The player was found to have multiple accounts, but was allowed to keep one of these open and continue playing. There was some confusion regarding outsatnding documents for verification, but then the casino looked into the player's account and confirmed that the account had been verified and that all issues were resolved. The player was then able to make their withdrawal and received their payment.

The player from Poland was unable to access winnings from the bonus game, "RoadKill," even after following the troubleshooting steps provided by the casino. After a series of communications and the player providing video evidence of the issue, the casino eventually returned the funds to the player's account along with a generous bonus as compensation. The player expressed satisfaction with the resolution and his confidence in the casino greatly increased. We had marked the complaint as 'resolved' in our system.

The player from Poland had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. The Complaints Team had advised the player to wait for at least 14 days after requesting the withdrawal before submitting a complaint, as it was quite usual for withdrawals to take some time due to KYC verification or high volume of withdrawal requests. After 10 days, the player confirmed that the casino had verified his account and he had received his winnings. Consequently, we marked the complaint as resolved.

The player from Germany requested a withdrawal of a significant amount a few days ago, but the payment hasn’t been processed yet. The player received his winnings, so we marked this complaint as resolved.