Polestar Casino Review

The player from Greece had had multiple withdrawal attempts canceled by the casino. Despite having received assurances from the casino's representatives that his withdrawal had been completed, he would receive an email after a few days stating that his withdrawal had been canceled without any reason provided. After the player had provided all the necessary information, we had contacted the casino for their assistance in resolving the complaint. The casino had responded by deciding to payout the withdrawal manually and had requested the player's Greek bank details. Following this, the player had confirmed that he had received his winnings. We had marked the complaint as 'resolved'.

The player from Greece had won 700€ at an online casino but was unable to withdraw his winnings due to alleged incomplete bet amounts. Despite numerous interactions with the casino's live chat and playing additional games as suggested, the payout had not been processed. The player had been directed to the casino's finance department but received no response. After a month of back and forth communication, the player had finally received his winnings. The casino had acknowledged the delay in the payout process. The complaint had then been resolved and closed.

The player from Greece had claimed that his winnings of 500€ were deducted, which the casino had termed as bonus winnings. However, he had argued that the winning came from a deposit, not a bonus. We had requested him to provide proof of deposit, and he had sent an email with transaction details. However, we had informed him that the provided proof might not have been accepted by the casino and advised him to get a payment confirmation from his bank. The player had expressed his frustration and decided not to pursue the matter further. Consequently, we had to reject the complaint as per the player's request.

The player from Germany had contacted Polestar Casino multiple times about his winnings of €200.33, which he hadn't received. Despite frequent assurances of receiving the funds in three business days, the payout had been significantly delayed. The player mentioned that his withdrawal requests had been repeatedly cancelled, forcing him to contact customer service each time. The casino had suggested the player use a different withdrawal method. However, the player did not respond to further inquiries from the complaints team, leading to the complaint being rejected due to lack of communication.

The player from Greece had activated a bonus on his account, but his balance had been zeroed out mid-game. He had been informed by the casino's customer service that the bonus was valid for two days from being sent, not from activation. Despite the casino's initial response stating that there were no errors, they eventually decided to recredit the player's bonus of €100.09. We marked this complaint as resolved.

An Italian player was allowed to open an account and continue gambling after self-excluding from all Rabidi group casinos. The player lost significant funds and her cashback was denied. Her explicit self-exclusion emails were ignored, and her account was blocked only after she lost her winnings. She's seeking a refund of her deposits. The complaint was closed as the player stopped responding

The player from Austria has been waiting for a week for their withdrawal to be processed, but the casino canceled it, stating that a different payment method is required. We rejected the complaint because the player didn't respond to our messages and questions.