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Michaela S.
Author
Michaela Skalla
Casino Analyst
Michaela works in Casino Guru as a Casino Analyst. She typically spends her days scouting for fresh information to add to our casino database, so that it always features only the most accurate data. Having lived half of her life abroad, it's clear that Michaela loves to travel and explore new places...
To find out what Polestar Casino has to offer, our experts used our casino review process and checked both the highlights and the drawbacks of the casino. With a close look at the casino's Terms and Conditions, licenses, player complaints, support, and limits, our team had all they needed. They were able to give a clear verdict on how safe and fair this casino is.
Based on the data collected, we have determined the casino's Safety Index, which is a score given to online casinos to describe their level of safety and fairness. The higher the Safety Index, the greater the assurance of playing and receiving winnings without problems. Polestar Casino has a High Safety Index of 8.5, which makes a recommendable option for most players in terms of fairness and safety. Proceed with reading our Polestar Casino review to learn more about this casino. This will help you make an informed decision about whether this casino is right for you.
Fairness and safety of Polestar Casino
To determine a casino's Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino's T&Cs, complaints from players, estimated revenues, blacklists, and many others.
In our review of Polestar Casino, we read and assessed Terms and Conditions of Polestar Casino in-depth. We did not come across any rules or clauses that we view as unfair or predatory. This is an encouraging sign, as any such rules could be held against players to defend (or held against players as a basis for) withholding their winnings.
Considering our estimates and the factual data we have collected, Polestar Casino appears to be an average-sized online casino. It has a very low amount of restrained payouts in complaints from players, when we take its size into account (or has no player complaints listed). We factor in a correlation between casino's size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.
As far as we are aware, no relevant casino blacklists mention Polestar Casino. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at.
All in all, when combined with other factors that come into play in our review, Polestar Casino has landed a High Safety Index of 8.5. This casino can be considered a recommendable option for most players since it fosters fairness and honesty in their treatment of customers.
Terms and Conditions of Polestar Casino evaluated
When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. Within the T&Cs of many casinos, we uncover clauses that we deem unfair or potentially predatory. These rules can be used as a reason for not paying out winnings to players in specific scenarios.
We did not find any unfair or predatory rules in the Terms and Conditions of Polestar Casino during our review.
Player complaints submitted about Polestar Casino
Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels.
We have found no relevant complaints about this casino.
Polestar Casino user feedback and reviews evaluated
On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent.
The user satisfaction feedback of Polestar Casino shared by 9 users has resulted in a Bad User feedback score. Read the reviews in the 'User reviews' part of this page to learn more.
Note: User reviews may not fully reflect the casino’s quality, as some casinos may try to write fake reviews to improve their user feedback score, and there may also be unhappy players writing multiple negative reviews to worsen the casino’s reputation. We try our best to filter them out and generate an unbiased user feedback rating. Nevertheless, we do not consider user feedback when calculating the Safety Index.
Licenses and company data
Polestar Casino is owned by Dreamline Ventures SRL and has estimated revenues exceeding $1,000,000 per year. This establishes it as a small to medium-sized online casino within the bounds of our categorization.
Polestar Casino has been granted a gambling license in New Brunswick issued by Tobique Gaming Commission.
There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino's win and withdrawal limits.
Withdrawal limits
Win limits
EUR 500 per day
No win limit
EUR 7,000 per month
USD 500 per day
USD 7,000 per month
NOK 5,000 per day
NOK 70,000 per month
CAD 750 per day
CAD 10,500 per month
AUD 800 per day
AUD 10,500 per month
HUF 200,000 per day
HUF 2,800,000 per month
BRL 1,850 per day
BRL 32,000 per month
CHF 500 per day
CHF 7,000 per month
CZK 12,500 per day
CZK 175,000 per month
NZD 1,000 per day
NZD 13,000 per month
PLN 2,000 per day
PLN 31,500 per month
ZAR 10,000 per day
ZAR 135,000 per month
Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.
Languages and customer support options
To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. You can find languages available at Polestar Casino in the table below.
Language
Website
Customer support
Live chat
English
24/7
Spanish
24/7
Portuguese
24/7
German
24/7
Finnish
24/7
Italian
24/7
Greek
24/7
French
24/7
Norwegian
24/7
Polish
24/7
Hungarian
24/7
Contacting the casino's customer support is part of our review process, so that we know whether players have access to a good quality service. We believe customer support is very important as it provides assistance should you encounter any problems with registration at Polestar Casino, managing your account, withdrawals, or other matters. Polestar Casino has a good customer support, judging by the results of our testing.
Polestar Casino slots and casino games
Polestar Casino offers these types of casino games: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Casino games from 126 game providers are offered. This includes Novomatic, Apricot (Microgaming), Playtech, TaDa Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Thunderkick, Red Tiger Gaming, Betsoft Gaming, Playson, Amatic, Evoplay, SA Gaming, BGaming, GameArt, Endorphina, PariPlay, Red Rake Gaming, Leander Games, Spinomenal, 1X2 Gaming, Booming Games, Tom Horn, Iron Dog Studio, Relax Gaming, EveryMatrix, Betgames, FBM Digital Systems., Digitain, Turbo Games, Platipus, Lucky Streak, Amigo Gaming, Mancala Gaming, Spinmatic, Spadegaming, Apollo Games, G Games, Aviatrix, NetGaming, OneTouch, Jogo Global, Kiron Interactive, Galaxsys, Revolver Gaming, OnAir Entertainment, Reevo, Riddec Games, Enjoy Gaming, PLAYHUB, Mascot Gaming, Amusnet, PlayPearls, Givme Games, Ela Games, 100HP Gaming, Skywind Group, Caleta Gaming, Iconic21 (BETER Live), AvatarUX, Game2Slot, Imagine Live, 3 Oaks Gaming, CT Interactive, Shady Lady, Automat Games, Winfinity, Vibra Gaming, Spinberry, Just Slots, Playnetic, 7777 gaming, Smartsoft Gaming, Swintt, TOP Gaming, Tequity, RevDev, Skillzzgaming, BF Games, Spribe, Gamomat, Expanse Studios, Arcadem, CandleBets, Betsolutions, Bally Wulff, SlotMill, Vivo Gaming, Onlyplay, Bombay Live, Salsa Technology, Oryx Gaming, Penguin King, Gaming Corps, VoltEnt, Ortiz, Gamebeat, Kajot, Hölle games, GameTimeTec, Fugaso, Felix Gaming, Stakelogic, Fazi, Zitro, Gamzix, Kalamba Games, Zillion Games, Popiplay, Golden Hero, Apparat Gaming, Creed Roomz, InOut, PatePlay, PopOK Gaming, The Better Platform, RakeRocket, EGT Digital, TokaCity, Barbara Bang, Clawbuster, Rogue Gaming, Hacksaw Gaming, Solidicon, Ruby Play.
Bonuses and codes offered by Polestar Casino
Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. The two most popular kinds are free spins and no deposit bonuses, which are given to players upon signing up, and deposit bonuses, which are given to players after they make a deposit. However, casinos also offer other types of promotions, bonus codes, welcome sign-up bonuses, or loyalty programs.
We currently have 1 bonus from Polestar Casino in our database:
100% up to $500 and 200 extra spins
Please note that some of these may only be available to players from selected countries. More information about which bonuses are available in your region can be found in the 'Bonuses' section of this review.
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Company info
Owner
Dreamline Ventures SRL
Operator
Dreamline Ventures SRL
Established
2022
Estimated annual revenues
> $1,000,000
Casino Bonuses
Polestar Casino bonuses
Browse all bonuses offered by Polestar Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
User reviews
User reviews of Polestar Casino
This is a place to share experience with Polestar Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
I played at the casino based on the review here at Casino Guru. Before making the deposit, I specifically asked in the chat whether I would receive the welcome bonus. I didn't receive the bonus after making the deposit. I provided the chat confirmation and the email in which I was promised the bonus. I didn't receive the bonus. I feel cheated. I'm lured into the casino with false promises.
Ich habe auf Grund der Bewertung hier bie Casino Guru das Casino gespielt. Ich habe vor der Einzahlung im chat extra nachgefragt ob ich den willkommenbonus erhalte. Nach der Einzahlung habe ich den bonus nicht erhalten.Ich habe den Chatnachweis und die Email vorgelegt in der mir der Bonus versprochen wurde. Den bonus habe ich nicht erhalten. Ich fühle mich betrogen.Man wird unter falschen Versprechungen in das Casino gelockt.
This is the worst casino i have played aming 100s casino account i have.. they make their own new rules to make us suffer. I am from Canada and they dare to do that. I am wondering how they are cheating the customer from other countries
Stay away from this casino. After what another user writes here, I did some searching online. This casino probably operates under a larger group. I previously played at legiano casino and had exactly the same problems as I have here. I recognize the answers in chat and the bad terms the casino has. They prefer that players cancel their withdrawals, they therefore have a long processing time and then come up with excuses for it to take even longer. Exactly the same as I experienced at legiano. There is a maximum of 500 eur per day and there can only be 3 pending withdrawals. There is a minimum you can withdraw at this casino. I am now standing with one withdrawal pending, I expect it will take a long time before I see the money in my account. Beware of all casinos under this group.
Hold dere unna dette casino. Etter hva en annen bruker skriver her, så gjorde jeg litt søk på nett. Trolig opererer dette casino under en større gruppe. Jeg spilte tidligere på legiano casino og hadde akkuratt samme problemer som jeg har her. Jeg gjenkjenner svarene i chat og de dårlige vilkårene casinoet har. De ønsker helst at spillere skal avbryte sine uttak, de har derfor lang behandlingstid og kommer siden på unnskyldinger for at det skal ta ennå lenger tid. Akkuratt det samme som jeg opplevde på legiano. Det er 500 eur max per dag og det kan kun stå 3 ventende uttak. Det er minimalt du kan ta ut på dette casinoet. Jeg her nå stående ett uttak på vent, jeg regner med at det tar lang tid før jeg får se pengene på min konto. Pass opp for alle casino under denne gruppen.
Please don't deposit. Polestar is operated by rabidi nv who have a vast catalogue of casinos. All operate in the same manner. Max withdrawals are pathetic and take an eternity to process. They are bottom feeders. There sole intention is to make things as difficult for you to hold onto winnings. There's zero responsible gaming. You can't take a break or pause play. You can't set limits. If you do win excess of 500e you can only withdraw that amount daily. So there whole intention is for you to play on and loose. How they have a license is a mystery. At best they operate in the grey. You can't verify your account until they say. A typical withdrawal is left pending and reversible on your account while they rigidly delay. 2 days after your request they'll seek verification unless it's Saturday or Sunday. Then it's 4 days. It takes them the best part of a week to complete that. Then your withdrawal will take place within 3 days. If you request a withdrawal on a Wednesday you will be lucky to get it 10 days later, all while your withdrawal can be cancelled if you have a moment of weakness. It's predatory and rogue. Do not play at rabidi casinos if you value fair procedure. These are not there to play fair.
Run away I won't say anything else, this casino is trying to take your balance with any excuse they can find. The casino sent me a message that I have a bonus on my mobile, so I deposit with a 100% bonus, So after I go to the bonus category and click on the huge yellow bar that says activate the bonus And nothing else. After playing for about two to 3 hours, Suddenly while I was in game my balance goes to zero. I thought that some mistake must be made with the casino system so I go to customer service and tell them about the problem that is happening, she informs me that It is my responsibility because I canceled the bonus by clicking on it And she hangs up on me rudely. After going back into customer service to speak to a more reasonable person, he informs me that after contacting the relevant department That the bonus I activated expired 3 hours after I activated it and they have the right to take your money, now tell me in which casino this is done to activate the bonus and after 3 hours they take your money saying that the bonus has expired And that it should I should have read the terms.
Τρέχτε μακριά δεν θα πω τίποτα άλλο, αυτό το καζίνο προσπαθεί να σας αφαιρέσει το υπόλοιπο με ότι δικαιολογία βρει. Το καζίνο μου έστειλε μήνυμα ότι έχω μπόνους στο κινητό, καταθέτω λοιπόν με bonus 100% , Αφού λοιπόν πάω στην κατηγορία μπόνους και κάνω κλικ στην τεράστια κίτρινη μπάρα που λέει ενεργοποιείστε τον μπονους Και τίποτα άλλο. Αφού παίζω για περίπου δύο με 3 ωρες, Ξαφνικά ενώ ήμουν σε παιχνίδι μηδενίζεται το υπόλοιπο μου. Σκέφτηκα ότι κάποιο λάθος θα έγινε με το σύστημα του καζίνο οπότε πάω στην εξυπηρέτηση πελατών και τους λέω για το πρόβλημα που συμβαίνει, αυτή με ενημερώνει ότι Ότι είναι δικιά μου ευθύνη γιατί ακύρωσα τον bonus πατώντας το Και μου κλείνει την συνομιλία αγενέστατα. Αφού ξαναμπαίνω στην εξυπηρέτηση πελατών για να μιλήσω με κάποιον πιο λογικό άνθρωπο, αυτός με ενημερώνει ότι αφού επικοινωνήσει με το αρμόδιο τμήμα Ότι το bonus Που ενεργοποίησα Έλειγε 3 ωρες Αφού Το ενεργοποίησα και έχουν δικαίωμα να σου πάρουν τα λεφτά, τώρα πείτε μου σε ποιο καζίνο γίνεται αυτό να ενεργοποιήσεις το μπόνους και μετά από 3 h να σου παίρνουν τα λεφτά λέγοντας πως τον bonus έληξε Και ότι έπρεπε να ‘χα διαβάσει τους όρους.
This is the worst casino of all time. Never ever play here. Firstly, they wont let you withdraw your money but they will let you deposit it.
Secondly, the customer support is the worst on a global scale. This is what happens when you ask them anything: Either they STRAIGHT UP LIE to you, or they JUST CANCEL YOUR CONVERSATION, or they ACTUALLY DISABLE YOUR ACCOUNT. All rhis if you ask them a legitimate question about something, They also take their sweeeeet time responding if ever.
The worst part was that I actually already verified my account in the beginning when I made it. Then I deposited a lot of money and wanted to withdraw. I have waited for theee days now. Whats more, I tried to add a new withdrawal request and now all of a sudden Im not even VERIFIED anymore??? And the place to verify yourself there is not even a button or anything there?
Listen guys. This whole online casino is a trap. Be cafeful of this casino and any casino operated by Rabidi N.V. Do not play on any of their casinos because they WILL steal your money
No positive
Will straight up lie to you
Not allow you to withdraw money
Cancel customer support conversations when they cant answer
change your account details without your permission in order to keep your money in their casino
One of my Zimpler deposit failed and that deposit is waiting status in my casino account. Thus money has gone from my bank account and Zimpler told me that money has gone to Polestar casino. So i asked them that if they can make refound to me fot that failed deposit but they havent done anything yet, one week gone, So dont play here!
(Update, amount has been credited) Absolutely stay away from this casino. Deposited money and never received credit. Support only comes with copy & paste messages and simply logs you out in the middle of the conversation.
Anyone who deposits here will not only be ripped off while playing, but will not even get any money to play with.
(Update, Betrag wurde gutgeschrieben) Unbedingt die Finger weglassen von diesem Casino. Geld eingezahlt und nie Guthaben bekommen. Support kommt nur mit Copy & Paste Nachrichten und loggt einen mitten im Gespräch einfach aus.
Wer hier einzahlt wird nicht nur übers Ohr gehauen beim spielen sondern bekommt erst gar kein Geld zum spielen.
For the sake of fairness: the amount was credited after repeated requests. (07.12.2022)
Der Fairnesshalber: Betrag wurde nach mehrmaligen Auffordern gut geschrieben. (07.12.2022)
(problem solved) Money is not credited and support only sends copy and paste messages does not care about the problem at all.
(Problem gelöst) Geld wird nicht gutgeschrieben und Support schickt nur Copy and Paste Nachrichten juckt sich gar nicht um das Problem.
I have played fast withdrawal casinos last years. Registering in with bank authentication, deposit and withdrawal takes less than 5 minutes in normal modern casinos. I found this casino from fast casino list. This Polestar Casino was big dissappointment. Withdrawal on friday weekend + 3 days. And then the withdrawal is processed. This in year 2022! Technology is to get money to players bank account right away with for example with Trustly. Here the only idea is to make player to wait and lose the winnings. You could deposit money in a couple of seconds, but if you want to get your own money back it takes almost a week! No this kind of casinos anymore!
Stay away from this casino!
Nothing I likes
Withdrawal time
Safety Index explained
Safety Index of Polestar Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Polestar Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:High8.5/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be fair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a slightly negative impact on the casino's Safety Index
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