Slotuna Casino Review

The player from Germany experienced a delay in payout that exceeded 20 days and found that the chat support was unhelpful as it was automated. The Complaints Team attempted to gather more information regarding his previous successful withdrawals and KYC verification but received no response. As a result, the complaint was rejected due to the lack of information needed for further investigation.

The player from Greece had deposited €20, but it was never credited to his casino account. After a day of trying to contact support through emails and chat, he received no response. The Complaints Team had attempted to assist by requesting further information and communication regarding the payment issue, but the player did not respond to the inquiries. As a result, the complaint was rejected due to insufficient information for investigation.

The player from Ukraine had been waiting 14 days for a withdrawal that had not yet been processed. He received only generic responses from support, lacking information on when the withdrawal would be completed. After submitting a complaint, the casino informed him that his account had been closed due to alleged violations of terms related to fraudulent activities, but did not specify the exact reason for the violation. The casino cited discrepancies in his location and IP address and indicated that he had used a VPN while accessing the site. The complaint was ultimately rejected due to the player's lack of response to follow-up inquiries from the Complaints Team.

The player from Germany had not received his winnings for 3 weeks and reported that casino support relied on chatbots that provided repetitive responses. He perceived fraudulent behavior aimed at avoiding payouts and wanted accountability from the casino. The player exhibited repeated disrespectful behavior, leading to the banning of his account. Consequently, the complaint was closed without an option for reopening.

The player from Spain had a pending withdrawal of €372 since February 4th that had not been processed. His account had been blocked by the casino due to allegations of fraudulent activity, despite having completed KYC verification and only participating in sports betting. The Complaints Team had gathered information but had determined they could not assist further due to a lack of insight into the casino's investigation processes. Consequently, the complaint was closed as the team could not evaluate the issue properly.

The player from Poland encountered an issue with his casino account, receiving an error message indicating that his account was under analysis. Despite live support claiming that his account was open, he could not access it and had requested account deletion via email without any response for over a month. He continued to receive unwanted text messages, which he felt violated his rights. The Complaints Team confirmed that the casino had closed his account due to gambling addiction and unsubscribed him from all communications, resolving the issue satisfactorily.

The player from Greece had not received credited winnings from two Blackjack Montreal rounds and had been awaiting resolution for two weeks. The casino acknowledged the issue and confirmed that both missing winnings of €560 each had been credited to his account. The complaint was marked as resolved after the player confirmed receipt of the transactions.

The player from Germany wanted to self-exclude from Slotuna casino but encountered difficulties since there was no option on the site. Despite repeated email confirmations to support regarding the self-exclusion request, their account remained open after a week of attempts. The issue was resolved when the player confirmed that their account had been successfully closed, allowing them to take a step towards managing their gambling addiction. The Complaints Team marked the case as resolved following this confirmation.

The player from Greece had been banned from all Slotshub casinos without any further details provided. The player reported that his accounts had been closed by the casinos for his own good, and he was unable to open new accounts. It was noted that casinos had the right to close accounts at their discretion, and since there were no remaining funds in his account, the decision was respected. Consequently, the complaint was rejected by the Complaints Team.

The player from Greece had requested a withdrawal less than two weeks prior to submitting this complaint. The payment had not been processed yet. The issue was resolved when the player confirmed that his withdrawal had been completed successfully, leading us to mark the complaint as 'resolved' in our system. We appreciated the player's cooperation throughout the process.

The player from Spain had been attempting to withdraw funds from the casino for over a month, but each attempt was canceled after 7 days without a clear reason. Despite multiple inquiries and assurances that the issue would be forwarded, the player had not received any meaningful response. The player confirmed that a payout was successfully received through a different method several days later. The complaint was then marked as 'resolved'.

The player from Spain had a pending withdrawal of 500€ that was requested two weeks ago, and despite multiple inquiries to live support, there was no information on when it would be processed. After communication with the Complaints Team, the player confirmed that the withdrawal had been successfully completed. The complaint was marked as resolved in the system.

The player from Greece had requested three withdrawals of 500€ each since January 8th, but none had been processed due to significant delays. Despite not having violated any terms, the player received only automated responses and felt that the situation resembled a scam. The Complaints Team had extended the timer for the player to respond, but due to a lack of communication, the complaint was rejected.

The player from Germany experienced a recurring software error on Slotuna's game 'first person blackjack gold saloon', which led to a balance of 0 despite winning when going all in. This issue resulted in a loss of approximately 450 EURO over six occurrences in the past month, and despite repeated attempts to contact support, the player received no updates. We extended the response time to allow the player to provide additional evidence, but after receiving no further communication, the complaint was rejected due to a lack of information to investigate the issue.

The player from Colombia had two pending withdrawals of 413 euros and 500 euros, both waiting for approval for over 15 days. The casino had not requested verification, and despite contacting customer support multiple times, the player experienced continuous delays without resolution. The issue was resolved when the player confirmed that the money had arrived in his crypto wallet. We marked the complaint as 'resolved' in our system.

The player from Greece faced issues with withdrawal requests at Slotuna casino, which required a waiting period of at least 3 business days. Despite making numerous attempts to contact customer support through live chat, he received only automated responses and had not been asked for any verification. The Complaints Team acknowledged the player's concerns but noted that without a response from him, the investigation could not proceed. As a result, the complaint was rejected due to lack of communication.

The player from Greece experienced a delay in processing their withdrawal, which had been pending for 3 days. The Complaints Team kept the complaint open and extended the response time by 7 days to allow for further developments. However, due to the player's lack of response to inquiries, the complaint was unable to be investigated further and was subsequently rejected.

The player from Portugal had been waiting 10 days for two withdrawal requests of €500 each, which remained under review. Despite reaching out via email and chat, he consistently received the same responses, leading him to believe that the casino was stalling on processing his winnings. The Complaints Team noted that the player had not completed the necessary KYC verification and had not responded to requests for further information, resulting in the inability to investigate the complaint. Consequently, the complaint was rejected.

The player from Greece faced issues redeeming coins for a bonus at Slotuna Casino, despite having sufficient coins. After several Live Chat interactions, he was informed that no bonuses were available on his account due to a management decision. Additionally, winnings of 30 euros from a previous bonus had not been credited to his account. The complaint was rejected due to the player's lack of response to the Complaints Team's requests for further information, which prevented any further investigation into the issue.

The player from Greece questioned the credibility of the casino's high positive review score, noting the discrepancy between the score and numerous complaints regarding delays in fund withdrawals. The issue remained unresolved as the player did not respond to the Complaints Team's inquiries, leading to the rejection of the complaint.

The player from Spain faced difficulties with a withdrawal of 360 euros, as the casino refused to pay and had not provided any response. The Complaints Team kept the complaint open, allowing additional time for the casino to process the withdrawal. However, due to the player's lack of response to inquiries and messages, the investigation could not proceed, leading to the rejection of the complaint.

The player from Portugal faced issues with a pending withdrawal made on the 24th, which remained unresolved as of the 28th. After reaching out via chat and email without satisfactory responses, she expressed frustration over inconsistent information from customer service and wished to close her account. The Complaints Team extended the investigation period by 7 days but ultimately rejected the complaint due to a lack of response from the player.

The player from Greece successfully met the wagering requirements and tried to withdraw 1000 euros from Slotuna Casino. The casino requested verification documents, which kept getting rejected. We advised the player to provide a complete bank statement in PDF format showing both income and expenses. The verification was completed, and the withdrawal was processed successfully.

The player from Italy faced issues with his account as he had made several requests to self-exclude due to problem gambling, but the casino had not closed it. The Complaints Team facilitated communication with the casino, which ultimately confirmed that the player's account was permanently closed and all marketing communication had ceased. The issue was resolved satisfactorily, and the complaint was marked as 'resolved' in the system. The player was encouraged to reach out for future assistance if needed.

The player from Bangladesh had requested a withdrawal prior to submitting his complaint. Unfortunately, his winnings had not been received yet. The Complaints Team intervened after the player expressed frustration over the delay in receiving a portion of his deposit. After 28 days, it was confirmed that part of the deposit had been paid out. The team marked the complaint as resolved after the player confirmed that he had received $158 and no further amount was pending.

The player from Greece had made two withdrawal requests totaling 1,000 euros but had not received any payments after 5 business days. Despite not requiring account verification, the player felt frustrated with the automated replies from customer support and suspected they were being scammed after already depositing 200 euros. The issue was resolved after 9 days, with the player confirming that the withdrawals were completed. Following this resolution, the player chose to close the account due to dissatisfaction with the overall experience.

The player from Germany encountered issues with depositing money to the casino, having made four deposits on November 3rd, but only two transactions had completed while two remained pending. The player felt frustrated and misled by the casino. The Complaints Team facilitated communication between the player and the casino, leading to the casino acknowledging that the player had not received the €20 deposit. As a gesture of goodwill, the casino credited the player's account with the amount, resolving the issue satisfactorily. The complaint was marked as 'resolved' in the system.

The player from Spain made three withdrawals totaling 135 euros, which were supposed to be processed in three business days. It had been four days with no resolution, and the casino chat support only provided generic responses. After much insistence from the player, the withdrawals were eventually processed, and the player closed his account. We marked the complaint as resolved.

The player from Greece had been concerned about a withdrawal request made two weeks prior that hadn't been approved. Despite having reached out to the casino via live chat and email, he had only received generic responses and no progress on his withdrawal. He hadn't been asked for any identification documents for verification, which was typically required for larger withdrawals. He had last communicated with the casino on live chat to complain about his withdrawal delay. His winnings had been accumulated from playing slots. The issue was eventually resolved when he received his money, which had been delayed due to issues with the casino's payment provider. We marked the complaint as 'resolved'.

The player from Greece had had issues with withdrawing her funds from Sportuna Casino due to inconsistencies in withdrawal methods. After having deposited with Mastercard and being asked to withdraw via bank transfer, she had found these options unavailable or rejected. Despite numerous interactions with the casino's customer service, the problem had persisted. The player had been asked to provide screenshots of the available deposit and withdrawal methods in her casino profile. Eventually, the issue had been resolved and the withdrawal had been completed.