888 Casino Review

The player from Italy faces account blockage after a significant win at 888 Casino six to seven months ago, with no response from customer support despite multiple document submissions. She raises concerns about possible exploitation due to the repeated requests for selfies and has consulted a lawyer, but remains unable to proceed without communication from the casino.

The player from Portugal reported significant issues with 888 Casino, claiming they had allowed him to make excessive deposits without proper KYC checks, despite being a self-excluded high-risk gambler. He sought to reclaim funds and hold the casino accountable for what he considered dishonest practices. The player was advised to pursue the matter directly with the relevant licensor for further assistance. Since our complaint resolution center doesn't deal with licensing requirements we were forced to reject the complaint.

The player from Ontario encountered issues withdrawing funds as the casino requested credit card statements, despite the player having only used a debit card for deposits. The player submitted documentation including pictures of the debit card and bank statements but continued to receive repeated requests for non-existent credit card statements. After failing to respond to further inquiries from the Complaints Team, the investigation was unable to proceed, leading to the rejection of the complaint.

The player from Spain had his account permanently blocked by the casino without explanation, shortly after making withdrawals of 800 euros. After intervention from the Complaints Team, the player confirmed that his withdrawal of 379 euros had finally been successfully deposited, resolving the issue. The player expressed gratitude for the assistance provided, and the Complaints Team offered further support for any future issues.

The player from Italy had been struggling for months to complete the KYC process at 888 Casino, despite having previously verified her account. She provided multiple documents, including ID, card photos, utility bills, and bank statements, but the casino repeatedly requested the same information. The issue was resolved when the verification team confirmed that her account was fully verified, allowing her to successfully process her withdrawal. The Complaints Team marked the complaint as 'resolved' after receiving confirmation of the successful withdrawal.

The player from Canada had not received her winnings from the casino. Despite having contacted live chat and customer service multiple times, they kept telling her to wait but never followed up. Her game history showed she had credit, but this was not reflected in her account. The Complaints Team had attempted to assist her by communicating with the casino and gathering necessary details for investigation. However, the case was ultimately rejected due to the player's lack of response to follow-up inquiries, which hindered further investigation and resolution.

The player from Alberta encountered issues withdrawing money from 888 Casino, as the withdrawal was canceled by GIGASAT and returned to 888 Casino. Despite providing a cancellation number and confirming with their bank, the player was misled about the status and was unable to access the returned funds, receiving inconsistent timelines for resolution. The complaint was ultimately rejected due to the player's lack of response to the Complaints Team's inquiries, which prevented further investigation into the issue.

The player from Romania, who had registered on 888Sport.ro in February 2024 and completed verification, was unable to withdraw his winnings due to a blocked account. Despite submitting multiple documents, his account remained under review, and he had not received any updates for several months. After persistent attempts by the Complaints Team to engage the casino, the casino confirmed that the account would remain closed but decided to release the funds to the player. The complaint ultimately ended up as unresolved due to the casino not providing sufficient evidence for the blocking.

The player from Italy had deposited €40, but the amount was taken from his card without being credited to his casino account. The transaction had shown as canceled. We had advised him to contact his payment provider for investigation. After extending the response time, the complaint was ultimately rejected due to the player's lack of response.

The player from Finland claimed a welcome bonus at 888casino and won 790 euros. However, their withdrawal request was delayed because the casino did not accept any of the four proof of address documents provided. The player could not obtain documents in English as requested by the casino. We advised the player to get an official translation of the documents. The issue was resolved after the player submitted the translated proof of address, and the winnings were successfully received.

The player from Japan had withdrawn $600, but the casino repeatedly rejected the bank information submitted and then requested documents that the bank could not issue. The player, who was a VIP member, had not received a response even after a month and requested their money to be returned to their casino account. The issue was resolved as the casino refunded the player by bank transfer to Pays, and the player confirmed satisfaction with the VIP support received.

The player from Brazil experienced difficulties with document verification at 888 Casino, which prevented him from withdrawing his money. Despite submitting various personal documents, the casino continued to request verification of his residential address. After extensive communication and multiple document submissions, the player's address was finally verified. He received his withdrawal of R$50.00, though he had to play through his winnings due to the delay. The issue was marked as resolved by us.

The player from Quebec had been waiting 30 days for account verification, which the casino repeatedly delayed. The support team provided no helpful information, requiring the player to constantly reach out and repeat her details to multiple agents without resolution. The player provided detailed communication logs showing continuous delays and unhelpful responses from the casino. We requested further communication from the player, but she did not respond within the given time frame. Consequently, the complaint was rejected due to lack of response.

After he'd successfully verified his account, player ''dantheman23'' from the UK deposited £480 and played some games. Then his account got temporary suspended. According to customer support, it got closed because it was related to an account that had been self-excluded. Player was informed that he should refrain from opening further accounts with any gaming site operated by any entity within the 888 Group (specifically including Cassava Enterprises (Gibraltar) Ltd and 888 UK Limited) and that such accounts would be closed as soon as they were detected. The casino may, at its sole discretion, withhold all deposited and related monies in relation to such accounts. The player was requesting his deposits back. There were no more updates and the complaint remained unresolved.

The player ''Bencuri'' from Hungary was struggling to verify his 888pokrt account. He had sent the requested documents several times but still new documents were kept being requested. No more updates since then.

The player ''Mercomp1'' complained that while he was playing Texas Holdem, he encountered a technical glitch unabling him to "call" in order to win the AA bonus. He should have won €1.000. Customer support informed him that since the player did not "call" he couldn't receive the AA and got €36 from betting only on Ante. However, the player argued that as the customer support said he had received €36 as the dealer did not qualify, but in order to receive these €36 he would have to have called or would have no winnings. Mediator informed that the casino would not cooperate with management of complaints and this complaint remained unresolved.

The player ''CHEFDON'' complained that he was unable to withdraw his funds. Casino informed him that the process would take 8 weeks. The casino didn't react to this complaint and it remained unresolved.

The player ''ALEXBAGNOLI88'' requested withdrawal three weeks before submitting this complaint. He was in contact with customer support by livechat and phone many times but didn't get any substantial updates or explanations for the delay. He claimed that he had provided all necessary information and followed casino's instructions diligently, but the issue remained unresolved. The casino didn't reply to this complaint and there were no more updates since then.

The player ''GUNNARSORKAS'' from Norway has been struggling for over 6 months to withdraw his winnings. His account got verified but then went under investigation for some reasons. Since he's from Norway where the casino stopped offering its services, the player had no access to live chat for months. Last email that he received from the customer service was four days before submitting this complaint, and was requested to sent a recent bank statement and a copy of valid ID card. The casino didn't respond to mediator's request to give any updates regarding this complaint and it remained unresolved.

The player ''TTGAMER111'' was struggling to verify his account for two months already. At first, the casino updated his address information according to documents that he provided and which matched all the documents' addresses that he had been previously sent, and they were approved. Then, the Customer support informed him that the documents were invalid. The Casino didn't react to mediator's request to provide any updates regarding this complaint and it remained unresolved.

The player complained about the casino not validating his source of funds. He was a student and didn't have any payslip to provide. In the end, the casino blocked his account and no one was answering his contact attempts. The casino didn't react to this complaint and it remained unresolved.

The player ''EOINMCK'' tried to withdraw his winnings but he said he had used wrong address. He was in touch with customer support but no further information were given. The casino didn't respond to this complaint and it remained unresolved.

The player ''CHANNABIS88'' submitted two withdrawals for total of 19.300 CAD. The next day, he received an email from operations team informing him about completed verification of his documents, therefore, his withdrawal could be processed. However, despite casino's policy stating that internal processing with Interac would take 1 business day, player's withdrawal status remained "awaiting process" for the next seven days. The casino didn't respond to mediator's request to give any updates regarding this complaint and it remained unresolved.

The player ''BONAPARTEC'' was struggling to withdraw his winnings even though he had sent requested proof of address in order to complete his verification. The casino wanted documents from past 3 months and the player said he would send it when he has them. This complaint remained unresolved.

The player ''SYLVAIN10CA'' encountered technical glitch while playing Queen of Ra slot game. The game crashed and it happened again two weeks later despite that he had reinstalled the software and used another device to ensure compatibility. This time however, the game didn't fully crash, instead it returned a message "error 212". Casino representative responded on mediator's platform and said they were waiting for an update from their relevant department. Since then, there were no more updates and the complaint remained unresolved.

The player ''NAPINDER0507'' has been playing in the casino for several months and made multiple withdrawals up to 5.000$ in the past with no issues. However, after he requested three withdrawals within four days for a total amount of 26.500$, his account got restricted. One month later, this case was still unresolved on mediator's platform and there were no more updates since then.

The player ''DEANOC166'' was struggling to withdraw his funds. A casino representative stated that the withdrawals had been processed two weeks ago, however, the funds didn't reach player's bank account. The casino said they were waiting for the bank to track the funds. There were no more updates since then and the complaint remained unresolved.

The player ''ERMINIO'' couldn't withdraw his funds since he was using a digital Master Card as payment method and was unable to provide a copy of this card. Instead, he provided Master card's statement several times. There were no updates since then and the complaint remained unresolved.

The player ''REECESPIECES'' complained that after a long verification process, his account got finally verified, but his withdrawal request was still not processed. There were no more updates and the complaint remained unresolved..

The player ''BELLE31XXX'' had played with the casino for some time and never had any issues to withdraw, all proofs of ID and other documents had always been sent and accepted. However, recently they were asked to submit a proof of funds. They sent the document and uploaded also the last three months' bank statements as extra. Later, their account was restricted and casino representative informed the player that the issue had been forwarded to payments team. There were no updates since then and the complaint remained unresolved.

The player ''STEVORS'' complained that he had requested two withdrawals of £100 but got only paid £7 through Apple Pay. The casino told him that the rest had been processed via Trustly, a payment method that Player claimed not to have. According to the casino, several deposits were made using this payment method and they used this method as per their withdrawal policy. The player claimed that a third person must have had an access to his account. The casino didn't respond to mediator's request to provide a detailed explanation of the issue along with all the relevant facts and information that could support it's accusations towards the player. Thus, this case remained unresolved.

The player ''NARZWORLD'' complained that while playing Fortune Pai Gow both hands were winning which should result in a win of the bet. However, he only got even money return as if only one hand had been winning. This happened a few times. The casino responded that, indeed the player had won both hands against the dealer. However, as per rules of the game, it would only pay 2 to 1 to the player if he had a straight hand and that in this case, it would only be a stake back since player's hands was just a pairs. After multiple back-and-forth discussion about details of disputed gameplay, this case remained unresolved.

The player ''RYANGNOTE1'' was struggling to withdraw his funds. His three requested withdrawals had been cancelled without any explanation. This complaint remained unresolved and the casino didn't respond to mediator's request to provide more detailed explanation of the issue.

The player ''GILEK92'' opened an account two months before submitting this complaint. His account had been verified, he had made three deposits, and placed a few bets. Some days later, he received an email that his account got suspended due to pending investigation concerning his betting activity. Seven months later, he received an email from the casino informing him about permanent closure of his account and that it was a business decision that wouldn't be reversed or reviewed. He could withdraw his balance and was asked for bank details. However, it seems like his account was still under investigation and there were no more updates since then.

The player ''TULASIDHUNGA'' , a VIP player with full verification, complained that his account got suspended after 4 years of playing in the Casino due to verification issues that lasted for over three months. This complaint remained unresolved.

The player ''EMZPERKINS'' complained about the fact that his account had been suspended due to investigation for over a month. The complaint had also been raised with the relevant regulatory body. No more updates since then.

The player ''MSTOLAR55'' complained that his account had been under review for over six months. The casino was unable to give any timeframe for the investigation. This case remained unresolved and there were no more updates.

The player ''SARAHJANE76'' complained about verification issues. Since she couldn't provide requested ID documents such as passport, driver's license, or National ID card, because she didn't have them, she provided other documents to prove her identity. However, they weren't accepted, and the casino didn't give a full explanation as of why player's birth certificate as well as digital National ID card had been rejected. Moreover, the birth certificate was on the list of acceptable documents at the time of complaint's publishing. The casino responded that they had limited visibility in checking as to why member's account got permanently closed and this decision was non reversible. No more updates since then.

The player ''KAYDUNCAN'' complained about delayed payment. In the past, he had managed to withdraw over 1.700 GBP in a few withdrawals. However this time, his withdrawal request has still not been processed after 8 days. The casino didn't react to this complaint and there were no more updates.

The player ''LEWISBIRCHALL2017'' complained about verification issues. Three months later, after sending back-and-forth communication with the casino and other additional documents, this complaint remained still unresolved. No more updates since then.

The player ''DANDYDEA1991'' complained about verification issues and closure of his account after he had deposited but didn't play at 888sports.uk. The player was unable to withdraw his deposit and the casino didn't want to disclose any further information about the reason why player's account got blocked even though it was initially approved. The complaint remained unresolved and there were no more updates.

The player from Finland, who had been asked to verify his ID again even though his account had already been verified, had his account permanently closed following the ID submission process. The casino's operations team gave no reason for the account closure, and he was unable to place any sports bets or participate in any promotions. We contacted the casino multiple times but did not receive a satisfactory response. The player was advised to submit the complaint to ADR(s) for further resolution. The complaint was closed as unresolved pending the outcome of ADR's investigation.

The player from Argentina had requested a withdrawal, but despite providing bank transfer details, the money had not been received. The casino did not respond to the complaint and merely asked the player to wait until the 11th of May without providing further details. The Complaints Team had attempted to facilitate communication between the player and the casino and had extended the response time for the casino multiple times. However, due to a lack of response from the player to requests for further information, the complaint was ultimately rejected.

The player from Italy stated that her 9-year-old daughter had accidentally used money from her Postepay account to play at the casino while intending to watch videos on her mobile phone. She wanted to inquire about a potential refund opportunity. We informed her that it was impossible to prove who had played on the account, and the casino was not responsible for this issue. Therefore, there was no possibility to retrieve any balance. The complaint was rejected due to the inability to substantiate the claim.

The player from Sweden had deposited a significant sum of money and asked for bonuses. Her account had been temporarily closed due to gambling addiction, but upon reopening, she lost a large amount of money and the casino refused reimbursement. She had self-excluded many years ago due to gambling addiction and reopened the account after 2019. However, we were unable to assist her due to the significant time that had passed since the incident, which made it a 'cold case'.

The player from Lithuania was experiencing issues with her blocked account on an online casino, which prevented her from logging in or withdrawing her winnings of 340€ from a slot game. Despite our team's efforts to communicate with her and gather more information to help resolve the issue, the player did not respond. As a result, we were unable to proceed with the investigation and had to reject the complaint for then.

The player from Italy had a pending withdrawal of 20€ from 888 casino which had not been paid. The Complaints Team attempted to gather more information about the issue by asking questions about the withdrawal request, previous withdrawals, and KYC verification. However, despite extending the response time by 7 days, the player did not respond. Therefore, we could not further investigate the issue and had to reject the complaint.

The player from Italy had waited for nine months to get her account verified in order to make a withdrawal. Despite the account verification, her withdrawal remained pending, and the casino had been unresponsive for a month. We attempted to assist by extending the complaint response time by 7 days. However, due to the casino's lack of response, we were unable to investigate further and had to close the complaint as unresolved.

The player from the United Kingdom had requested a withdrawal from an online casino one month prior. Despite having resolved a dispute with his bank, the casino had requested a non-existent statement and failed to respond to his messages and emails. The player had claimed his card was lost and unauthorized transactions had been made, which the casino had attributed to him. We had informed the player that we could not mediate in cases of potential cybercrimes, which should have been reported to the police and the bank. The player did not respond further, leading us to close the complaint due to lack of information.

The player from Spain had struggled to reopen his account which had been closed due to verification issues related to a lost credit card. Despite having provided a certificate of ownership from his bank, the casino had continued to deny access. The issue began when the player attempted to change his account for a withdrawal. After a series of communications and the player's persistent efforts to resolve the issue, the casino eventually reopened his account. The player confirmed that he had been able to log in and make a withdrawal, effectively resolving the issue.

The player from Ontario had received 32 free spins valued at 20 cents with a 30x wagering requirement, even though the Mystery Monday offer terms had stated the reward should be free spins valued at $1 with a 1x wager requirement. The player had used the free spins as the casino's customer support had shown no interest in resolving the issue. The complaints team couldn't have assisted further since the player had already used the bonus and the complaint was rejected.

The player from Italy believed that 888 Casino had intentionally made him lose after recognizing his Roulette strategy. He had reported three €100 deposits and subsequent losses, after which he had received an email from the casino attributing his losses to his game strategy, which they deemed unfair. He had requested a €300 refund. However, we had explained to the player that without solid evidence that the casino had influenced the game, we could not take any action. We emphasized that casinos could not rig games for individual players and concluded that his claim was unsubstantiated. Consequently, we had rejected the complaint.

The player from Italy had struggled to make a withdrawal that was supposed to be instant, but had been delayed for several weeks. Additionally, the casino had not responded to her emails and in live chat, had provided daily false assurances. After the player's complaint was forwarded to the casino, they confirmed that the withdrawal had been approved. We asked the player to confirm receipt of the payment, but she stopped responding. As a result, we were forced to reject the case due to the player's lack of cooperation.

The player from Botswana initially experienced an issue with a delayed withdrawal of $252 from an online casino. He hadn't used a bonus and his account was accessible. He had requested the withdrawal through a bank swift transfer. Following his complaint, the casino had lifted all restrictions on his account and processed his withdrawal. The player had confirmed the receipt of his funds, marking the resolution of his complaint.

The player from Italy had issues with the withdrawal process at an online casino due to the verification of a virtual card. The casino had requested a non-existent back of the card and had stopped responding to the player's emails. The Complaints Team had asked the player several questions to better understand the situation and was waiting for the player's confirmation on whether the withdrawal had been successful. Despite extending the complaint's timer by 7 days, the team had not received any response from the player. Consequently, the complaint was rejected, but the player can reopen it if needed.

The player from Italy had deposited 1,000 euros and believed they had won. However, after they logged out and provided the necessary documentation, the winnings were not reflected in their account. The casino support had been unresponsive, which caused frustration for the player. The player was unable to provide supporting evidence of the winning bet in their game history, which was necessary for us to investigate the case. Therefore, we were unable to assist the player further and had to reject the complaint.

The player from Italy had deposited 980 euros at 888 Casino, after which his account was blocked and he was asked to provide documents for verification. He complied with the request, but his account remained blocked, and the casino ceased responding to his inquiries. The Complaints Team attempted to mediate the issue, but due to the casino's lack of response, the complaint was marked as 'unresolved'. Eventually, the casino verified the player's account and accepted the necessary documents, leading to the resolution of the issue. However, the complaint was closed as 'Publicity Helped' to reflect the player's difficulties and the casino's delayed response, which negatively affected its rating.

The player from Luxembourg had difficulty withdrawing winnings of 6300 euros from the casino, despite having a fully verified account. The payout had been delayed for more than 5 days. The player was concerned about the delay, citing the casino's history of complaints and penalties from gaming authorities. After communicating his concerns to the casino and the Malta Gaming Authority, the player received his winnings. The issue was successfully resolved with the casino paying out the full amount.

The player from Italy had encountered an immediate account block after registering on the 888 Casino site. Despite having provided all requested documents promptly, the account had remained blocked. She had reported a lack of assistance from the casino and unresponsiveness from their support. The Complaints Team had intervened, communicating with the casino on behalf of the player. After several exchanges, the casino had eventually informed the player that her account had been reactivated. However, the player did not confirm the resolution, which led to the rejection of the complaint. Despite this, the player retained the right to reopen the complaint at any time.

The player from Italy had a withdrawal denied. Even though he had completed the verification process, which included providing a screenshot of his PayPal account, the casino had rejected it and there had been no communication about why. His attempts to use the chat function had been ignored. The Complaints Team had tried to mediate the situation by contacting the casino and asking for clarification. The casino responded that they had escalated the withdrawal request to the appropriate department. However, no progress was reported within the 7 days set by the Complaints Team. Due to the player's lack of response to the team's messages and questions, the complaint was rejected.

The player from Italy had his casino account blocked for several months. Despite having promptly completed the required document submission, the casino had not responded and seemingly disappeared. The player was unable to reach them for further assistance at that time. The Complaints Team had attempted to mediate the situation by asking for further details and extending the timer for the player's response. However, due to the player's lack of response, we were unable to investigate further and had to reject the complaint.

The player from Malta had experienced a delay in the account verification process due to confusion with the address format. During this prolonged waiting time, the player had ended up spending his entire balance of €1,000. The player had requested the return of his original balance. We had explained to the player the importance of the KYC process and that it could take a few working days. The player's account was eventually verified, but as the player had already spent the balance, we were unable to provide further assistance. The player did not add anything further, leading to the closure of the complaint.

An Italian player, who had been successfully verified and had won 2,629 euros, requested a withdrawal. The casino had requested additional documentation, after which the player's account was blocked and the payout was withheld. The casino had claimed the account was under investigation. Despite the player's attempts to resolve the issue and our team's efforts to mediate, the casino had failed to provide a satisfactory response or solution. The player had been advised to contact the Licensing Authority directly. We had to close the complaint as 'unresolved' due to the lack of the casino's cooperation.

The player from the UK is unable to withdraw winnings due to account closure. Although the player used a shared Paysafe account with their brother-in-law and can provide numerous verification documents, the casino requires verification of a name not registered to the player.

The player from Spain had won a large sum and successfully made one withdrawal but had two pending withdrawal requests of €250 and €750 at 888 Casino. He was concerned as the casino had paid out the initial winnings within 24 hours, but had yet to pay out the remaining €1,000. The Complaints Team had advised the player to wait for 14 days after the withdrawal request before submitting a complaint. After extending the complaint resolution timer by additional days, the player confirmed that he had received his pending payments. Consequently, we had marked the complaint as 'resolved'.

The player from Italy had faced a delay in the withdrawal process with 888 casino even though her account was fully active and verified. The casino didn't accept PayPal, which was the original deposit method and the player had been waiting over 40 days for a withdrawal approval. The player had provided all the necessary documents for verification, but the casino claimed they were not up to their standards, causing further delay. After the intervention of the Complaints Team and a long back-and-forth with the casino, the player's withdrawal was finally approved and she confirmed receipt of the full amount.

The player from Italy had deposited 400 euros at the 888 online casino, after which her account was immediately deactivated. She had sent her driving license for KYC verification and had been asked for a utility bill or bank statement, which she couldn't provide as the bills weren't in her name. The casino had confirmed her documents were correct but had issues validating them due to different email addresses. The player had decided to close her account and was promised a refund within 48 hours, which she did not receive. She had threatened legal action if her funds were not returned within 24 hours. We had attempted to follow up with the player, but received no response, leading to the rejection of the complaint.

The player from Spain had his account closed by 888 Casino ES after he made two withdrawal requests. Despite his repeated inquiries, the casino had not provided a reason for the closure or paid his winnings of €350. The player had contacted the Complaints Team seeking a resolution. The team had tried to mediate the issue by repeatedly asking the casino to specify the term the player had violated. However, the casino had not provided the necessary information or evidence. As a result, the complaint had been closed as 'unresolved', which negatively affected the casino's rating. The player had been advised to contact the gaming authority the casino was regulated by to further pursue his complaint.

The player from Italy had an account with 888 Casino that had been under investigation, which had left him unable to login or use the chat function. He had been seeking information about the situation and had been concerned about his previously withdrawn winnings. Despite having completed account checks and having submitted the requested documents, the player had not received a clear response from the casino. The player had managed to withdraw some winnings before the account was blocked but still had remaining credit. We had advised the player to contact the Excise, Customs and State Monopolies Agency. The complaint had been closed while waiting for a decision from the regulator.

The player from Algeria had had issues with a withdrawal of 23,250 euros from an online casino. Despite having complied with the casino's request for account verification, his account and withdrawal request had remained under review. The casino had returned the withdrawal amount to his gaming account, which he had then increased to 30k euros through playing. He had submitted a new withdrawal request for the increased amount. The casino had asked for additional documents for verification, which had led to further delays. Eventually, the player had received his withdrawal of 30k euros and was able to access his account. The remaining amount of 30k euros was to be withdrawn after a month due to the casino's withdrawal limit policy. The player had expressed satisfaction with the resolution and thanked the Complaints Team for their assistance. The issue had been marked as 'resolved'.

The player from Italy had deposited 950 euros into their 888 casino account, which was subsequently blocked along with their funds. Despite having submitted documents for verification and being promised an account unlock by 15/12/2023, the player's account had remained inaccessible. The casino had not responded to the player's repeated emails. We had intervened by initiating communication with the casino, which claimed the player's account was fully verified. However, without the player's confirmation of account unblocking, we had to reject the complaint.

The player from Italy hadn't received the sign-up and welcome bonuses he had been promised. Additionally, he had experienced high minimum bet requirements. He had deposited €30 expecting to receive bonuses but received none. After playing with his deposited funds and experiencing low winnings, he had decided to close his account. We explained that we couldn't penalize the casino for not providing the bonuses at this stage. Since the player had chosen to play with his funds and closed his account, we couldn't provide further assistance. The complaint was subsequently closed.

The player from Italy reported that after multiple wins from slot games, live casino, and potentially sports events, the casino unexpectedly blocked their account. No explanation or solution had been given and the player sought assistance in resolving the issue. The casino claimed the account did not pass their security checks, but failed to provide specific reasons or evidence. Despite multiple attempts by the Complaints Team to mediate and request more information, the casino maintained its decision without further clarification. The player was advised to lodge a complaint with the casino's license regulator. The issue remained unresolved due to the lack of cooperation from the casino.

The player from Italy had won approximately 10,267 euros and had successfully submitted documents for verification. However, his withdrawal request was repeatedly reversed, and his account was eventually suspended. Despite having waited the suggested period, the casino did not process the withdrawal or provide justification for the delays. After our intervention, the casino stated that the player needed to complete their verification process. The player then received a notification from the casino that his withdrawal would be processed. He later confirmed that he had received his winnings. We had therefore marked this complaint as resolved.

The player from Denmark had a deactivated account without any explanation provided despite repeated inquiries. The player also had an outstanding sum of approximately 17,000 kroner in the account that he could not access due to the deactivation. He had registered his account in mid-November and had only used it for sports betting, specifically on table tennis in the Polish series TT Elite Series. The player confirmed that his account had been verified and that no bonuses were involved in his bets. However, we were unable to assist him as the issue pertained solely to sports betting, an area where our team lacked the necessary expertise to handle disputes. Therefore, the complaint was rejected.

The player from Italy had 4,740 euros in winnings from playing speed baccarat at a live casino. However, she was unable to withdraw this amount due to her account being suspended. Despite her account having been previously verified and unblocked, and her expressed willingness to provide any necessary documents, the casino had not allowed her to cash out her winnings. The casino responded after a month, stating that withdrawal would be possible after 180 days, without requesting additional documents. The casino later stated that the player's account required further investigation, but did not provide specific reasons for this. Despite repeated attempts from the Complaints Team to resolve the issue, the casino did not cooperate. As a result, the complaint was marked as 'unresolved', which could have negatively affected the casino's rating. The player was advised to contact the Agenzia delle Dogane e dei Monopoli for further assistance.

The player from the United Kingdom has encountered problems with making a withdrawal on her casino account due to a mismatch in the name linked to her Apple Pay. Despite being fully verified and having provided extensive documents, she has not received any response from the casino. The complaint was closed as the player stopped responding.

The player from Italy had his account suspended for a month, despite having provided the requested documents for verification. He was unable to withdraw his money. Despite our attempts to resolve the issue, the player did not respond to our messages and questions, which prevented us from investigating further. As a result, we had to reject the complaint.

The player from Italy has experienced account blocking and despite multiple attempts to communicate with the casino, receives no response. The player seeks a solution to unblock the account. After contacting casino and their affiliates we still weren't able to get a response.

The player from the UK had his account temporarily disabled due to too many withdrawal attempts. Despite having submitted all verification documents, the player had had limited communication with the casino about withdrawing his remaining funds. The player had reported that the only responses had been automated emails promising a team member would be in touch. After a month and a half since the account had been disabled for 'lack of income', the player had sought help from the Complaints Team. After a series of back-and-forths between the player, the casino, and the Complaints Team, the casino had finally reprocessed the player's withdrawal. The player had confirmed receipt of his funds, and the issue had been marked as resolved by the Complaints Team.

The player from Italy had been attempting to communicate with the casino to unlock his funds and close the account, an issue that had been ongoing since July. The casino had not been responsive or cooperative. Despite passing the casino's KYC check, his account remained blocked. We asked for additional information to understand why his account was blocked, but the player did not respond. Consequently, we were unable to investigate further and had to reject the complaint.

The player from Spain cannot access his casino account which holds a balance of 4900 Euros. The casino support via email or chat has been unresponsive. The complaint was rejected as the player stopped responding.

The player from Spain had won a 55 euro poker tournament ticket on 888 poker but was unable to use it. Despite the casino's claim of no available tournaments for that amount, the player had seen some listed. However, the casino had stopped responding to his concerns. After he submitted his complaint to us, the player reported that the casino had resolved the ticket issue. We had then marked the complaint as 'resolved' in our system.

The player from Italy had attempted to withdraw 25,000 euros, but despite having provided all requested documents for verification over the course of 24 days, the process had still not been resolved. The player had provided proof of address, identity document, photos of all cards used, and bank statements. After a temporary account deactivation due to a questionable Neteller deposit, the account was unlocked but the withdrawal issue persisted. Despite our efforts to assist and request for further information, the player did not respond, leading us to close the complaint.

The player from Brazil had been trying to withdraw her winnings from an online casino for over 40 days. Despite submitting the necessary documents multiple times and receiving assurances that her withdrawal request was in process, the funds had not been deposited. The casino had repeatedly asked for updated bank details, which the player had provided, but the withdrawal was consistently denied without a clear reason from the casino. The player also reported that her account had been removed by the casino. Even with the intervention of the Complaints Team, the issue had remained unresolved due to the casino's lack of cooperation. The player had been advised to file a complaint with the Malta Gaming Authority and Gibraltar.

The player from Guernsey had alleged that the online casino manipulated gameplay, which caused him to lose £5000. He believed there was a magnetic interference in the roulette game. However, we had informed him that we needed evidence to support this claim. Despite extending the response deadline by 7 days, the player did not provide any proof or further information. As a result, we were unable to proceed with the complaint, which led to its rejection.

The player from the UK had deposited around £850 and managed to withdraw £500 before his account was frozen. The casino had requested proof of funds, which the player had provided via tax return and P60 documents. Despite this, the casino had claimed the documents were insufficient and had prolonged the response time. The issue had been unresolved for 5 months. We had attempted to investigate the matter, however, due to the player's lack of response to our queries, we were unable to proceed further and had to reject the complaint.

The player from Italy reported that his casino account had been locked without an explanation. Despite his attempts to communicate with the casino, he was told to wait 180 days for checks, but no requests for documents or further information were made. He also wanted to close his account so he could withdraw his funds. The complaint was rejected as the player stopped responding. Despite several attempts to gather more information from the player and the casino, the issue remained unresolved due to lack of cooperation from the player.

The player from Seychelles had his account temporarily disabled after he won around 300 USD on a slot machine. Despite having submitted all the requested documents, including ID, address proof, and credit card statement, the casino had not responded to his inquiries. The player had expressed frustration over the casino's verification process and had requested to withdraw his remaining balance. We had attempted to assist by requesting further correspondence from the casino for review, but the player did not respond. Consequently, we were unable to investigate further and had to reject the complaint.

The player from Italy has been trying to provide the verification documents that the casino requests for withdrawal but receives inconsistent directions. The casino stopped responding therefore we have directed the player to file a complaint with the official authority.

The player complained about game malfunction he'd experienced while playing Casino Holdem game. At the crucial stage of the game, he said the screen had frozen, so he stopped playing and contacted the support. They told him what should have been done in order to win a bonus, but refused to cooperate with mediator in managing this complaint. This complaint remained unresolved without any more updates.

The player from Spain deposited 50€ in 888 Casino and won 400€ in a game of Quantum Roulette. However, after attempting to withdraw winnings, their account was disabled due to a card transaction issue. Five days have passed and the player hasn't received any response. The complaint was rejected as the player stopped responding.

The player opened an account on Feb 9th , deposited via Trustly from a joint account, played, and won £8.500. Following their withdrawal request on Feb 10th, their casino account got limited and the player had been accused of using a 3rd party account. The player was asked to send proof of Trustly account ownership but they said there was no such thing. There is no update ever since.

The player had been playing as a VIP member in 888 Casino for 3 years They got their account disabled with 3.600€ and some bonus still there. During the investigation, the casino replied they had temporarily restricted the account as they found another account related to it with the same e-mail. The old account was indeed player's but had been closed officially 3 years ago following their account manger's advice (the player was playing in € and they were asking to change it to $). Back then, the support said it was impossible unless the player closed the previous account and openen new one with the currency they liked to play. The case remains unresolved.

The player had their account suspended with $5898.07 that they could not withdraw. After raising complaint, the player was asked to send a credit card copy, which they did. The communication between the player and the casino representative kept going, the casino kept asking the player to wait, with no time frame for when the issue would be resolved.

The player ''MIHA711'' opened an account on May 2nd 2022. Seven days later, their account got restricted, and they received an email asking them to send documents to verify their address, which they did the same day. After 8 days of waiting, the player got an email saying that their documents had been verified and they could use their account again. The player could indeed log in to their account and use it, however, the next day, the player requested a new withdrawal to the same payment method they'd used for deposit (Muchbetter wallet), and the next day they received an email saying their account had been closed and under "Betting Investigation". 11 months later, the player was still waiting for investigation outcome. No more updates ever since.

The player had their account closed due to responsible gambling. The casino confirmed the whole balance would be sent to the player in a 3-5 business day window (£1.280). However, the player did not receive the payment in 2 weeks, they sent numerous emails and spoke to people via live chat and phone. The casino stated it would not cooperate with mediator to manage player complaints, so the issue remained unresolved.

The player from Italy had submitted their documentation to the casino for verification a month prior. Despite a confirmation email from the casino that promised a response within 72 hours, no response or account reactivation had occurred. The player had been using the casino for a month, engaging in sports betting and slots/casino games. The casino had requested documentation related to the player's deposit card and identity verification, which the player had provided. The casino had claimed to be reviewing the request to reopen the player's account, but the player's account had remained inaccessible. The casino team should have contacted the player directly if anything else would be needed to reopen the player's account and it looks like the issue was solved. The player had not responded to our latest inquiries, hence, we could not proceed further. The complaint was therefore rejected because the player had stopped responding.

The player from Ireland encountered a game issue while playing a game. The player argues that he should have won a bet, but the screen froze. Despite contacting customer support, he didn't get a satisfactory response. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Italy was unable to withdraw winnings due to a delay in the KYC process. The casino was rejecting the player's document proof of residence and provided no guidance for correction. We contacted the casino, and its representative explained that the format of the documents could have been an issue. Late, the player was requested to send the documents again, but they were not received by the casino. It turned out, that the player used another email address for the communication with the casino than was set in his casino account, so the casino representative wasn't able to check the files. Finally, the player verified his email address, and the casino started reviewing the documents. We asked the player to keep us updated regarding the status of his KYC, but he stopped responding to our messages, so the complaint was rejected.

The player from New Jersey has a problem with the withdrawal of $6,820.00. Despite the account has been verified, the withdrawal was canceled, the player cannot access his account and the inquiries go unanswered. The player did not respond to our questions for two weeks, therefore we rejected the complaint.

The player from New Zealand requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from New Zealand is dissatisfied with 888 Casino because his card is suddenly considered non-refundable. After the player found out that his bank has decided to block payments from online gambling establishments, he requested this complaint to be closed.

The player from Austria has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Canada requested a withdrawal over two weeks ago, but they have not been processed. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Kuwait had his account blocked after providing documents for verification. The casino responded and stated they were doing everything possible to expedite the verification process. They were unable to provide us with any further information so it was not possible to make an informed assessment of the situation, and after an extended period of time it was recommended that the player escalate the matter to the relevant licensing authority. The player stopped responding, so the complaint was eventually rejected.

The player from Thailand requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Brazil has requested a withdrawal two days prior to submitting this complaint. Simply, winnings haven’t been received yet. We rejected this complaint as the funds have been played and account closed before we could intervene.

The player from Mexico is experiencing difficulties withdrawing his winnings from the casino. Although it seems as though this issue has been resolved, the complaint was rejected because the player didn't respond to our messages and questions.

The player from Italy has been blocked for a year due to security checks. It seems that there is a discrepancy between the player's address provided during registration and the address on the documents provided for verification. We contacted the casino for further insight into this, but as there was no reply the complaint was closed as 'unresolved'. The casino requested that the complaint be re-opened and stated that the player had been sent an e-mail regarding the verification. As we could not obtain a clear understanding of the situation, it was recommended that the player contact the licensing authority and submit a coomplaint to them. However, at this point there was no further response from the player, so the complaint was ultimately rejected.

The player from Spain has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player is unable to access his winnings as his account is blocked due to ongoing additional verification. The player should have received an update regarding his issue via email. The complaint was rejected because the player did not respond to our messages and questions.

The player from Italy has deposited funds by mistake. Now he’s experiencing difficulties requesting a refund. The casino team later informed us the player had been contacted by the casino's customer support. We asked the player to keep us updated, but he stopped responding, leaving us with no choice but to close his complaint as 'Rejected'.

The player from Brazil has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Italy has been blocked probably due to inconsistencies found in his account. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany has been blocked due to an account investigation since November last year. The casino replied and stated that the investigation was still ongoing and that they would update the player upon its conclusion. It was recommended that the player contact the casino's licensing authority and submit a complaint to them, but the player then stopped responding to the complaint. Consequently, the complaint was rejected.

The player's account got closed without further explanation. According to the casino, the verification process wasn't finished. We ended up rejecting the complaint because the player stopped responding to our messages and questions.

The player from UK requested a withdrawal. Then the casino blocked his account until he passes the verification. We rejected the complaint because the player didn't respond to our messages and questions.

The player 'bocian1821' got welcome bonus from the casino and won 800 GBP. When he wanted to withdraw his winnings, the casino requested documents for KYC process. The player sent a UK driving license as identification and after it, the casino closed his account saying the player failed to pass the KYC process. There was no information since then.

The player complained about the casino blocking their casino account. Their funds were stuck there and the casino replied only that their account was being reviewed by the Operations Department. In their last comment, the player said to had been waiting for 20 days then, and there were no more updates since then.

The player 'STAR216' requested 3 withdrawals on April 8, 2022. After waiting for a week, the player contacted the casino to find out more about the status of their withdrawals, and the live chat replied that the winnings had been sent, and that the delay must had been caused by player's bank provider. However, after contacting them, the bank had no knowledge about these payments and there was no obvious reason for the payment delay. The player contacted the casino once more but there was no information since then.

The player from Brazil is struggling to request a withdrawal. Even though the player managed to pass the verification, she lost her winnings in the meantime. Therefore we were forced to reject this complaint.

The player from Georgia had been waiting for their withdrawal to be processed for three weeks before submitting the complaint. The payment was canceled by the intermediary bank and never put back into their gaming account. The casino later decided to pay the player the disputed amount despite the fact that the amount was being held by the bank. However, due to an alleged chargeback, the payment wasn't processed and the player was asked to pay back the amount. There were no further updates from the player. We rejected the complaint because the player stopped responding.

The player had self excluded himself permanently from the casino in 2013 via live chat. Again in 2020, he was able to open a new account while using the same username, e-mail address and phone number, played and lost a substantial amount of money. The casino said that they were not aware of the player's gambling issues and it had been treated as a simple account closure request so he was allowed to open a new account without any issues. The casino didn't cooperate with the mediation process.

The player's account was closed and player's funds were blocked by the casino without giving any reason. The player believed he hadn't breached any terms and the casino was not replying to his inquiries.

The player from Canada had his account blocked without further explanation. The remaining balance is still held by the casino. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Ukraine had their account blocked without further explanation. The remaining active balance is still held by the casino. Casino representative refused to provide evidence or any explanation.