CrownPlay Casino Review

The player from Brazil had submitted a withdrawal request less than two weeks prior to contacting us. Winnings had not been obtained up to that day. The Complaints Team had reached out multiple times for updates and extended the response time; however, the player did not respond. As a result, the complaint was rejected due to lack of communication, which prevented further investigation.

The player from Greece reported that after self-excluding due to gambling addiction from a different casino, he continued to play at this casino, which led to losses. He claimed that the casino allowed him to continue playing, resulting in total losses of approximately €10,000. The Complaints Team extended the investigation timeline to gather more evidence but ultimately rejected the complaint due to the player's lack of response to requests for proof.

The player from Greece had requested a withdrawal less than two weeks prior to submitting the complaint. The payment had not been processed yet. The Complaints Team had acknowledged the delay and advised the player to wait for the processing time, which had been extended by an additional 7 days when the player did not respond. However, due to a lack of communication from the player, the complaint was ultimately rejected.

The player from Spain had deposited approximately 3,000 EUR, won 2,375 EUR, and increased his balance to 5,050 EUR before requesting a 500 EUR withdrawal. Shortly after, the withdrawal method changed without his consent, and his account was subsequently blocked, with no response from the casino despite numerous inquiries. The Complaints Team had communicated with the casino, which provided evidence of chargebacks at another casino managed by the same operator, justifying the account blockage. Consequently, the player's complaint was rejected, and he was informed of the situation.

The player from Greece had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The player expressed frustration over repeated inquiries regarding KYC verification and delays attributed to high payout volumes. After extensive communication with the casino, the player confirmed that the winnings had been received. The issue was then marked as resolved by the Complaints Team.

The player from Slovenia experienced issues with withdrawing funds from the casino, as two withdrawal requests to his credit card were rejected without explanation after a 10-day wait. Instead, the funds were returned to his playing account. The Complaints Team attempted to clarify the situation by asking the player several questions and extending the response time. However, due to the player's lack of response, the complaint was rejected, preventing further investigation.

The player from Greece was unable to withdraw their money after 10 days. The player did not respond to further inquiries from us. As a result, the complaint was rejected due to insufficient information to proceed with the investigation.

The player from Australia had a withdrawal that was stuck in the progress stage and was unable to verify her identity. She faced long wait times for live chat assistance and did not receive replies to her emails. The Complaints Team attempted to clarify the situation by reaching out for more information but received no response from her. As a result, the complaint was rejected due to the lack of communication.

The player from Italy had requested a withdrawal of 500 euros on August 5th, which had not been processed beyond the promised 3-5 business days. Her account was blocked by live chat support, and emails either went unanswered or received generic responses regarding an overwhelming queue. The complaint was rejected when the player decided to close it after expressing her dissatisfaction with the casino's handling of her winnings and her request to close her account. We acknowledged her decision and confirmed the closure of the complaint.

The player from Germany encountered ongoing issues with withdrawing funds from the casino, having requested her first withdrawal of 500€ on August 5th. Despite the request, chat support offered no clear resolution, leading to a feeling of mistrust. After 22 days of waiting and multiple complications, the issue was resolved when the player finally received the funds in her account. The Complaints Team successfully facilitated communication with the casino, ensuring the player's winnings were credited.

The player from Greece had requested three withdrawals, but none had been processed despite the casino's stated 3-business-day timeframe. The first withdrawal had been pending since 28-07-2024. After a series of communications, it was confirmed that the player eventually received his winnings from the initial withdrawals. However, he faced delays with subsequent requests, which were addressed by the Complaints Team. Ultimately, all pending withdrawals were completed successfully, and the complaint was marked as resolved.

The player from Germany had her account locked for allegedly being a duplicate after requesting a bonus, despite being able to register and deposit money. She had been waiting for a withdrawal since 07/25/24 without any confirmation. We determined that the player breached the casino's terms and conditions by creating a duplicate account, which led to the account being closed and winnings voided. As a result, we were unable to assist further and the complaint was rejected.

The player from Australia had been trying to withdraw funds for two weeks, but the withdrawal requests failed, with the funds returning to the player’s account after 3 days. Customer support had repeatedly stated that it took 3 business days but remained unhelpful. The complaint was rejected due to the player’s lack of response to the Complaints Team's inquiries, which prevented further investigation into the issue.

The player from Australia had been trying to withdraw €7500 for over two months, but the casino claimed that the details were incorrect despite the player having verified them multiple times. The casino took two weeks to respond to emails. The issue remained unresolved as the player did not respond to the Complaints Team's inquiries, which led to the rejection of the complaint due to insufficient information for further investigation.

The player from Germany won 500 Euros at CrownPlay Casino on July 12, 2024, but did not receive the payout. Chat support was unhelpful, and the money was transferred back to her account without resolution. The issue was resolved when the player confirmed that the money had arrived in her account. The complaint was marked as resolved by us.

The player from Greece had submitted a withdrawal request a week prior, and the casino repeatedly advised patience due to delays caused by a high number of withdrawal requests. The player confirmed that one withdrawal was received, but two withdrawals totaling 320 EUR were still pending. We advised the player to wait until the end of the week for the remaining withdrawals. The complaint was ultimately rejected due to the player's non-response to further inquiries.

The player from Germany faced issues withdrawing €1500 from the casino. An initial withdrawal of €500, approved a week prior, had not arrived, and two subsequent €500 withdrawals were credited back to her account. She could not withdraw these funds again due to wagering requirements. After contacting the casino multiple times without resolution, we intervened by reaching out to the casino and its affiliates. Eventually, the player confirmed receiving the money, and the complaint was marked as resolved.

The player from Greece had requested two withdrawals, €400 on 1/06 and €500 on 3/06. Despite playing with real money, the casino kept delaying the process, asking for patience without providing specific reasons. We advised the player to wait at least 14 days for the withdrawals to be processed and to ensure all KYC verification steps were completed. The player failed to respond to our follow-up messages, resulting in the complaint being rejected due to lack of communication.

The player from Australia faced withdrawal delays for 21 days with Crownplay online casino. Although the player communicated multiple times with support and provided the requested KYC information, the winnings were returned to the playing balance. Despite numerous attempts to resolve the issue, including providing correct bank details and dealing with multiple VIP managers, the funds remained unpaid. After 7 weeks, the issue was resolved and the player received the funds.

The player from Ireland had submitted a withdrawal request more than a week ago. Crown Play Casino's terms mentioned a 3-day business withdrawal period that had already passed. The player was seeking their winnings and wished to close their account. We had advised the player that withdrawal processes could take up to 14 days and requested their patience. However, the player did not respond to our follow-up messages. Therefore, we were unable to investigate the matter further and had to reject the complaint.

The player from Austria had criticized the casino, stating that they had failed to transfer his winnings as promised within a 2-3 day timeframe. He also reported being ejected from the casino's chatroom. We had requested more information from the player to better understand the issue. However, the player failed to respond to our messages within the extended 7-day timeframe. Therefore, we were unable to investigate the matter further and had to reject the complaint.

The player from Switzerland had been waiting for a withdrawal of 311fr since 25/04/2024, despite having successfully made three previous withdrawals. The casino's only response via online chat had been requests for patience. After the player explained his concern, he confirmed that he had received his winnings after 11-12 days since his withdrawal request. We then marked the complaint as 'resolved'.

The player from Australia had requested a withdrawal less than two weeks prior to submitting her complaint. Her money hadn't been received yet. The player confirmed that she had been fully verified and the withdrawal was in processing. She had also expressed dissatisfaction with the casino's lack of response to her emails and chats. However, the issue was eventually resolved with the player confirming receipt of her withdrawal. We had advised the player to be patient and wait for at least 14 days after requesting their withdrawals before submitting a complaint. We extended the timer by 7 days for the player to respond, and upon confirmation of the receipt of her withdrawal, we marked the complaint as 'resolved'.

The player from Slovenia had been facing delays in the withdrawal process for more than 2 weeks. Despite having reached out to the casino's live support and having sent 5 emails, the player had only received automated responses instructing them to wait longer. We had asked the player to provide more information to assist with the investigation. However, due to the lack of response from the player, we were unable to proceed with the investigation or provide potential solutions. The issue remained unresolved.

The player from New Zealand had an issue with Crown Play's withdrawal process. Despite having 3 withdrawals in process, the communication from the casino's customer support had been inconsistent. The player had been waiting for 14 days for a $1000 withdrawal, beyond the casino's declared 3 days processing time. We engaged in a dialogue with the player to understand the situation better and invited the casino to participate in the resolution. However, the player informed us that the payout was eventually received after a 15-day wait. As a result, we marked the complaint as 'resolved'.

The player from Australia had been waiting for a withdrawal for less than two weeks. Unfortunately, her payout hadn't been received at that time. She had affirmed that her account was verified and the withdrawal was approved. After waiting for a few more days, she confirmed that she had received the withdrawal. Consequently, we had marked the complaint as 'resolved' in our system.

The player from Germany had been awaiting a withdrawal of 300€ initiated on April 18th, which was beyond the usual 12-day processing period. Despite having completed the verification process, the issue remained unresolved due to a lack of response from the casino's support team. The Complaints Team had advised the player to wait for at least 14 days post the withdrawal request before filing a complaint. Despite extending the response time by an additional 7 days, the player had failed to provide any updates, leading to the rejection of the complaint.

The player from Australia, who had recently achieved VIP status, had been frustrated due to two pending withdrawals from the casino. Despite his efforts to contact customer support via an account manager, email, and 24/7 chat, he had received no response. Additionally, the casino's updated terms and conditions had raised his concerns about receiving his money. We had advised the player to wait for the standard 14-day processing time for withdrawals. Eventually, the player confirmed that he had received his money, although he expressed disappointment with the casino's slow response time. The issue had been successfully resolved.

The player from Malaysia had been unable to withdraw his winnings from an online casino, despite having requested the withdrawal over a week prior. The casino had asked for account verification, to which the player had complied by providing an identity card and selfie. However, the casino later requested a VISA and residential permit from Thailand, which the player couldn't provide as he was Singaporean and was using a VPN to access the casino. The player had also faced issues providing proof of residency as he was living with his parents and the utility bills were not in his name. After a series of back and forth communications, the player eventually submitted a utility bill in Thai, which was initially rejected by the casino. The Complaints Team had intervened and after some delay, the player finally received his winnings. The issue was then marked as 'resolved' by the Complaints Team.

The player from Germany had requested a withdrawal on 29th of March and had not received the funds yet, despite the casino's terms and conditions having stated a 3-day processing period. We had advised the player that withdrawals could take up to 14 days to process due to possible reasons such as KYC verification or a high volume of withdrawal requests. We extended the timer for the player to respond by 7 days, but the player did not respond to our messages. As a result, we could not investigate further and had to reject the complaint.

The player from Australia had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn't been processed yet. The Complaints Team had advised the player that it was common for withdrawals to take a few days or weeks to process, potentially due to unfinished KYC verification or a high volume of withdrawal requests. They had advised the player to wait at least 14 days after requesting the withdrawal before submitting a complaint. The team had tried to follow up with the player, but they did not respond to their messages and questions. As a result, the Complaints Team was unable to investigate further and had to reject the complaint.

The player from Germany had deposited 100 euros at Crownplay Casino and after playing through the bonus, had attempted to cash out 500 euros since March 29th, 2024. He had faced difficulties with the casino's chat support and was frequently logged out of his account. The player's withdrawal had been mistakenly sent to an old bank account. Despite multiple attempts to contact the casino and provide proof of the returned funds, the casino had claimed they never received the money. After waiting for several days, the casino had finally credited the funds back to the player's account. We had advised the player to be patient and cooperative during the withdrawal process, and the issue was eventually resolved.

The player from Hungary had reported a delayed payout from Crownplay Casino. Despite having reached out to the casino's support team twice, he had not received his winnings within the stated three business day period. After 12 days of continuous communication and insistence, the casino paid out his winnings. We had marked the complaint as 'resolved' in our system.

The player from Australia had attempted to withdraw $750 from the online casino a week prior but had not received her funds. The casino's customer service had not been helpful, either not responding or ending the chat sessions prematurely. The player's account had been verified, and the winnings had been accumulated from a $50 loyalty bonus after losing $800 with deposited funds. Despite multiple attempts to contact the casino, the player had received no concrete response. After two weeks, the player reported that the funds had been paid into her account. We confirmed this resolution and marked the complaint as 'resolved'.

The player from Germany had requested a withdrawal on 16.03.2024. Despite frequent inquiries through live chat, the casino had failed to provide a clear timeline about when the withdrawal would be processed, citing increased requests as the reason for the delay. We had attempted to gather more information from the player to further investigate the issue, but the player did not respond to our messages. Consequently, we were unable to proceed with the investigation and had to reject the complaint.

The player from Hungary had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn't been received yet. The Complaints Team had advised the player to wait at least 14 days after the withdrawal request before filing a complaint, citing possible reasons for the delay such as the KYC verification process or a high volume of withdrawal requests. The player later confirmed that they had received their withdrawal. Consequently, the Complaints Team marked the complaint as 'resolved'.

The player from Germany had requested a withdrawal 8 days prior, and the support team had been promising to expedite it but the player had not received their money. The player suspected that the casino might not follow through with the payout. We had advised the player that it was typical for withdrawals to take a couple of days or even weeks to be fully processed, and asked him to wait for 14 days before submitting a complaint. However, the player pointed out that the casino's terms and conditions stated a withdrawal took a maximum of 3-5 days. We had extended the timer by 7 days for the casino to process the payment, but the player failed to respond to our messages and questions. As a result, we had to reject the complaint due to the lack of communication from the player's side.

The player from Australia had won $700 but was only allowed to withdraw $650. After passing the ID verification and receiving confirmation that the withdrawal would be processed within 24 hours, he found himself on the third day of waiting without any response from live chat or email support. The issue was resolved when the player received his withdrawal payment, and he expressed satisfaction, stating he would recommend the casino.

The player from Ontario had requested a withdrawal less than two weeks before submitting this complaint. Their money hadn't been received yet. The delay was due to repeated document requests from the casino. The first withdrawal of $1300 was received, and the second withdrawal was subsequently processed. The issue was resolved, and the player requested account closure.

The player from Austria has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. We contacted the casino and it informed us that the player made a typo in his email address when requesting a withdarwal which caused some technical issues. However, the player requested a withdrawal via other payment method and the money was successfully credited to him, so we closed the complaint as resolved.

The player from Germany is experiencing some issues with bonus winnings, and the support is not being helpful. The casino admitted that the players winnings were debited by mistake, therefore they decided to refund the maximum winnings that the player could withdraw from this bonus.

The player from Germany has requested a self-exclusion due to a gambling problem. He believes that it shouldn’t be allowed to deposit funds into sisters casinos. The casino decided to issue the refund, therefore we marked the complaint as resolved.

The player from Berlin had requested a withdrawal less than two weeks before submitting this complaint. The payment had not been processed yet. The issue was resolved as the player confirmed receiving her winnings after verifying her account. The Complaints Team marked the complaint as resolved in their system.

The player from New Zealand was unable to get her account verified despite sending numerous documents multiple times. She kept being asked for the same documents repeatedly, causing frustration. After successfully uploading the required documents via live camera, her account was verified, and she was able to complete her cashout. We marked the complaint as resolved.

The player from Germany had won 2400 euros but was unable to withdraw the funds using bank transfer, credit card, or Mifinity. Despite trying different devices and updating the browser as advised, only withdrawal options like Bitcoin were available. The Complaints Team explained that the availability of payment methods was influenced by various factors and not solely controlled by the casino. After the player confirmed her verification and mentioned a previous successful bank transfer withdrawal, the casino added more withdrawal options, and the player successfully received her winnings. The complaint was then marked as resolved.

The player from Australia had reported a delay in receiving her $300 withdrawal from the casino, despite the casino's 3-day processing time. The player had also mentioned inconsistencies in communication with the casino's customer support regarding the transfer duration. However, the issue was resolved after the player received the funds and confirmed the resolution, leading us to mark the complaint as 'resolved' in our system.

The player from Australia complained about not receiving the level 8 VIP level promotion, a $450 bonus, from an online casino. The casino had initially claimed that the bonus had been given. After further communication, the casino decided to credit the bonus to the player's account. The player had confirmed the issue as resolved, albeit expressing dissatisfaction with the casino's initial response. We subsequently marked the complaint as 'resolved'.

The player from Australia requested a withdrawal on the 26th of July but hasn't received it yet, being repeatedly told the casino is experiencing high demand and the process will take more time. After thorough investigation from the casino side, the player received all his winnings.

The player from New Zealand was unable to withdraw due to difficulties with the payment processor. 2 months after submitting the complaint, the casino made a manual withdrawal to an alternative payment method. The complainant confirmed that the payment was successfully credited to this payment method. The complaint is resolved.

The player from Germany is experiencing difficulties obtaining his promotional winnings. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Malta has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Belarus was experiencing difficulties withdrawing his winnings due to the limited availability of payment methods. The player together with the casino found a solution and the player already confirmed the first payments have been successfully processed. We consider the complaint resolved.

The player from the Netherlands attempted to withdraw €210, but the casino kept cancelling the withdrawal. Despite completing the verification process and confirming their email address, the player did not receive clear answers from the casino about the issue. After the complaint was submitted, the casino claimed the email was not verified, which the player proved otherwise. Following this, the withdrawal was processed successfully, and the issue was resolved.

The player from the Netherlands had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn't been received yet. Initially, he was worried due to the casino's lack of response on the helpdesk and email. However, the issue was resolved when the casino transferred the full amount of €597 to his bank account. We had marked the complaint as 'resolved' in our system.

The player from Netherlands is experiencing a blocked account, preventing him from accessing €5000. Despite contacting the casino, he receives the same response and his issue has been unresolved for 4 weeks. The issue has been resolved successfully.

The player from Australia made a $50 USD deposit through the payment provider "Paydo," but the funds were not applied to their casino account. After closing the account and requesting a refund, the casino asked for verification documents. However, the casino continues to delay the process and repeatedly asks for the same transaction proof. After our intervention, we were able to help to resolve the player's issue. The player confirmed the complaint has been resolved successfully.

The player from Germany is experiencing difficulties withdrawing his winnings due to ongoing verification. After we contacted the casino, the player informed us that his account was finally verified and the winnings successfully paid out, therefore we closed the complaint as "resolved".

The player from Guyana was not able to withdraw her winnings via the preferred payment method. The casino processed the payment manually, but the player claimed she have not received the payment of the disputed amount. After an investigation, the player's bank confirmed she received the payment from the casino. The amount of received payment differed from what the player expected, due to differences in currencies' exchange rates. The complaint is resolved.

The player from Germany had won a large sum of 10,000€ at Goodman Casino. The first two withdrawals of 2,500€ each had been received, but the remaining amount had been delayed without a clear reason from the casino. The player had contacted the casino repeatedly and had received generic responses, despite the casino's terms which stated withdrawal limits of '5,000€/day and 10,000€/week'. After we had contacted the casino, they claimed it was a technical error and forwarded the issue to their payment provider. Eventually, the player confirmed that he had received the remaining 5,000€. The casino thanked the player for his patience and confirmed the successful transactions. We then closed the complaint as 'resolved'.

The player from Switzerland is encountering delays in withdrawing 5,000 Euros, which is within the daily limit. The player still has 19,000 Euros waiting to be paid out. They also have concerns about the casino's responses and inconsistent information about payment timeframe. We contacted the casino, but before it replied, the player informed us about getting payments and asked to consider the complaint to be resolved, so we closed it accordingly.

The player from Switzerland is facing difficulties with account verification for withdrawals because of the change in residential address. The casino keeps rejecting the documents because it doesn't match with the registered address. The complaint was resolved as the player verified himself and received the money from the casino.

The player from Brazil has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Switzerland is dissatisfied with the withdrawal process. After requesting a withdrawal, the player's account was blocked without explanation. The casino responded and stated that the account was closed for responsible gaming reasons, but that the player would still receive payment of their balance. The casino then stated that due to the reason for the account closure, the funds could only be paid by bank transfer and so payments would be sent weekly. Eventually, the player received payment in full and the complaint was resolved.

The player from Japan has deposited money into casino account, but the funds seem to be lost. Together with help of the casino representatives the player received his deposit into his casino account and the complaint is resolved.

The player from Malta had requested a withdrawal less than two weeks before submitting this complaint. They had not received their money yet. After submitting the complaint, the player received part of the withdrawal but continued to face delays and misleading information from the casino regarding the remaining amount. The player eventually confirmed that the full amount had been received, and the issue was marked as resolved by us.

The player from Germany managed to win 20000€ and made a successful initial withdrawal of 5000€. The rest of his withdrawals have been pending without clear reasons from the support chat. The issue has been resolved successfully.

The player from Germany requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.