Kristina is part of the Casino Analyst team at Casino Guru, ensuring that our casino database is always up to date with the latest information. Her first job at the age of 16 involved translating hunting and camping supply catalogs. Even to this day, she occasionally engages in translating dialogues...
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Kristina U.
Author
Kristina Underwood
Casino Analyst
Kristina is part of the Casino Analyst team at Casino Guru, ensuring that our casino database is always up to date with the latest information. Her first job at the age of 16 involved translating hunting and camping supply catalogs. Even to this day, she occasionally engages in translating dialogues...
Our expert casino review team has carefully analysed CrownPlay Casino in this review and evaluated its positives and negatives using our casino review process. Things like the casino's Terms and Conditions, licenses, player complaints, support, and limits were all checked by our team of experts. This helped them judge if this casino is safe and trustworthy or one to avoid.
Our team's review data was used to calculate the casino's Safety Index. This score rates the safety and fairness of online casinos. The higher the Safety Index, the more likely you are to play and receive your winnings without any issues. CrownPlay Casino has an Above average Safety Index of 6.9, making it a viable choice for certain players. However, there are numerous casinos with even higher rankings in terms of fairness and safety. Take a look at our full CrownPlay Casino review, which offers useful insights to determine whether this casino suits your requirements and preferences.
Safety Index of CrownPlay Casino – Is it fair and safe?
In determining a casino's Safety Index, we follow complex methodology that takes into account the variables we have gathered and evaluated in our review. This includes the casino's T&Cs, player complaints, estimated revenues, blacklists, and various other factors.
In our review of CrownPlay Casino, we thoroughly read and reviewed the Terms and Conditions of CrownPlay Casino. We found some rules or clauses that were not favorable. Based on our findings, we consider the T&Cs to be somewhat unfair. Unfair or predatory rules can potentially be used against players to justify not paying out winnings to them. Because of our findings, we recommend proceeding with caution if you decide to play at this casino.
Considering our estimates and the factual data we have collected, CrownPlay Casino appears to be a very large online casino. Considering its size, this casino has an average sum of disputed winnings in complaints from players. When evaluating a casino, we consider the number of complaints in relation to the casino's size, since bigger casinos generally receive a higher number of complaints due to a larger player base.
To our knowledge, CrownPlay Casino is absent from any significant casino blacklists. The presence of a casino on various blacklists, including our own Casino Guru blacklist, is a potential sign of wrongdoing towards customers. Players are encouraged to consider this information when deciding where to play.
On the whole, also considering other contributing factors in our assessment, CrownPlay Casino has achieved a Safety Index of 6.9, which is classified as Above average. This makes it an acceptable option for some players, but there are better casinos for players who value a fair and safe environment in online gambling.
Note: To the best of our knowledge, CrownPlay Casino is associated with 15 other online casinos. The Safety Index of CrownPlay Casino takes into account the qualities of all the interconnected online casinos. This connection has resulted in a decreased Safety Index.
T&Cs of CrownPlay Casino evaluated
Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of CrownPlay Casino to be somewhat unfair.
Note: You can find our specific findings from the T&Cs evaluation here.
CrownPlay Casino player complaints
Our casino assessment rests heavily on player complaints, since they provide us valuable data about the issues experienced by players the and the casinos' way of putting things right. When calculating the Safety Index for each casino, we take into account all of the complaints that we get through our Complaint Resolution Center in addition to the complaints that we find elsewhere.
We currently have 0 complaints directly about this casino in our database, as well as 3 complaints about other casinos related to it. Because of these complaints, we've given this casino 11,092 black points in total, out of which 11,092 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
CrownPlay Casino user reviews and feedback
At Casino Guru, users have the opportunity to provide ratings and reviews of online casinos in order to share their opinions, feedback, or experiences. Based on these, we then generate a complete user satisfaction score, which varies from Terrible to Excellent.
Based on the 12 user reviews of CrownPlay Casino in our database, it has a Good User feedback score. You may access the casino's user reviews in the User reviews section of this page.
Note: Since it is not uncommon that upset players leave many harmful reviews to damage casino's reputation, and some casinos post false reviews to increase their user feedback score, please note that user reviews may not accurately represent the casino's quality. We strive to filter these out and calculate an accurate user feedback score; however, for these reasons, we do not consider user feedback in our Safety Index calculation.
Company information and licenses of CrownPlay Casino
CrownPlay Casino is in the ownership of NovaForge Ltd and has an annual revenue estimate greater than $20,000,000. Based on the categorization we use, this makes it a medium-sized online casino.
To our knowledge, CrownPlay Casino has not obtained a gambling license from any regulator.
Withdrawal limits, win limits, and payment method options
CrownPlay Casino supports 50 payment methods. This includes: Skrill, Neteller, PaysafeCard, Mastercard, VISA, POLi, Nordea, PostePay, Neosurf, Zimpler, Bitcoin (BTC), Siru Mobile, Bank transfer, Santander, Skrill 1-Tap, OP-Pohjola, Oma Säästöpankki, Aktia Bank, POP Pankki, Handelsbanken, Alandsbanken, blik, Cardano (ADA), CashtoCode, Rapid Transfer, Ethereum (ETH), Litecoin (LTC), Ripple (XRP), Jeton, MiFinity, Binance Pay, Tether (USDT), Revolut, Jetonbank, UTORG, USD Coin (USDC), Bitcoin Cash (BCH), Dogecoin (DOGE), Pago Efectivo, Khipu, Mach, Itaú, PIX, Interac e-Transfer, Interac, WebPay, S-Pankki, Danske Bank, Banco do Brasil, Bradesco.
Many online casinos have clear limits on how much players can win or withdraw. In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive. Hence, we look at such limitations every time we review a casino. All information about the casino's win and withdrawal limit is displayed in the table.
Withdrawal limits
Win limits
EUR 500 per day
No win limit
EUR 7,000 per month
USD 500 per day
USD 7,000 per month
NOK 5,000 per day
NOK 70,000 per month
CAD 750 per day
CAD 10,500 per month
AUD 800 per day
AUD 10,500 per month
HUF 200,000 per day
HUF 2,800,000 per month
BRL 1,850 per day
BRL 32,000 per month
CHF 500 per day
CHF 7,000 per month
CLP 425,000 per day
CLP 5,950,000 per month
CZK 12,500 per day
CZK 175,000 per month
NZD 1,000 per day
NZD 13,000 per month
PEN 2,000 per day
PEN 30,000 per month
PLN 2,000 per day
PLN 31,500 per month
Note: It's possible that some of the payment methods listed may not be used for both deposits and withdrawals. Moreover, the availability of certain payment methods may change depending on your country.
Customer support and language options
Our expert casino reviews are built on variety of data we collect about each casino, including information about supported languages and customer support. Languages and customer support options available at CrownPlay Casino are displayed in the table below.
Language
Website
Customer support
Live chat
Slovak
24/7
English
24/7
Spanish
24/7
Portuguese
24/7
German
24/7
Finnish
24/7
Italian
24/7
Czech
24/7
Greek
24/7
French
24/7
Slovenian
24/7
Croatian
24/7
Hungarian
24/7
Norwegian
24/7
To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. Customer support is crucial to us because it can be very useful in resolving problems with player's account, registration at CrownPlay Casino, withdrawals, and other potential areas of concern. According to our tests and collected information, CrownPlay Casino has an average customer support.
Slots and casino games at CrownPlay Casino
CrownPlay Casino gives players an option to play these types of games: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
The casino's game library includes titles from 117 providers. This includes NetEnt, Novomatic, Nolimit City, Apricot (Microgaming), Playtech, TaDa Gaming, Play'n GO, Merkur Gaming, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Thunderkick, Red Tiger Gaming, Betsoft Gaming, Big Time Gaming, Playson, Amatic, ELK Studios, Ezugi, Evoplay, SA Gaming, GameArt, Endorphina, PariPlay, Habanero, Red Rake Gaming, Spinomenal, 1X2 Gaming, Booming Games, Tom Horn, Iron Dog Studio, Relax Gaming, Betgames, FBM Digital Systems., Digitain, Turbo Games, Platipus, Amigo Gaming, Mancala Gaming, Spinmatic, Apollo Games, G Games, NetGaming, OneTouch, Kiron Interactive, Galaxsys, Revolver Gaming, OnAir Entertainment, Reevo, PLAYHUB, Mascot Gaming, Amusnet, PlayPearls, Givme Games, Ela Games, 100HP Gaming, Skywind Group, Caleta Gaming, Iconic21 (BETER Live), AvatarUX, Imagine Live, 3 Oaks Gaming, Shady Lady, CT Interactive, Winfinity, Vibra Gaming, Spinberry, Playnetic, 7777 gaming, Smartsoft Gaming, Swintt, Tequity, BF Games, Spribe, Gamomat, Expanse Studios, Arcadem, CandleBets, MEGA Entertainment, Betsolutions, Bally Wulff, SlotMill, Onlyplay, Bombay Live, Salsa Technology, Oryx Gaming, Gaming Corps, Penguin King, VoltEnt, Ortiz, Gamebeat, Kajot, Hölle games, GameTimeTec, Fugaso, Felix Gaming, Stakelogic, Fazi, Zitro, Gamzix, Kalamba Games, Zillion Games, Popiplay, Golden Hero, Apparat Gaming, PatePlay, InOut, RakeRocket, EGT Digital, Barbara Bang, Clawbuster, Rogue Gaming, Hacksaw Gaming, Solidicon, Ruby Play.
CrownPlay Casino bonuses and promo codes
Online casino sites offer bonuses to attract and retain players, as an incentive to register a account with them and begin playing. The most prevalent bonus types are no deposit bonuses (or free spins) that you can get simply for registering an account, and deposit bonuses that are given out after making a deposit. Casinos also offer promotions like loyalty programs, welcome sign-up bonuses, and bonus codes.
At present, there are 8 bonuses from CrownPlay Casino in our database, including:
50% up to $700 and 50 extra spins
75% up to $500
100% up to $1,000 and up to 200 extra spins
75% up to $500 and 50 extra spins
50 EXTRA SPINS ($0.1/each)
100% up to $1,000 and up to 100 extra spins
15% cashback bonus up to €3,000
25% cashback bonus up to $200
Kindly take note that only players from specific countries may be eligible for some of these bonuses. To find out which bonuses you can claim, see the 'Bonuses' segment of this review.
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Company info
Owner
NovaForge Ltd
Established
2023
Estimated annual revenues
> $20,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of CrownPlay Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Medium casinoVery big group
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years and also consider revenues of related casinos.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Slightly negative
Operates without a license
Low withdrawal limit: 2,800,000 Ft / month
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
Licensing authorities
No license
Unfair terms and conditions
Common bonus hunting strategies may be seen as a serious T&C violation
Show full rule and our analysis
Low-risk play may lead to winnings being confiscated
Show full rule and our analysis
Low-risk play may lead to winnings being confiscated
This is a place to share experience with CrownPlay Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
Worth it for the bonuses and games The welcome bonus at CrownPlay is one of the better ones I’ve seen. Easy to use and the extra spins were actually useful. Plenty of slots and table games to choose from. Withdrawals have been reliable for me using e-wallets. Overall a fun and trustworthy experience.
Crownplay is one of my favourite casinos to play at. They have representatives available 24/7 to help you with anything and game variety is huge, lots of providers. Usually it takes less than 1 minute deposit and withdrawals are near instant.
As a VIP player at CrownPlay, I regularly deposited €2,000 per month and received special VIP offers. After changing my VIP manager, these bonuses were suddenly denied to me – without prior notice.
Instead, I've been kept waiting since June 19th, receiving no answers from the VIP manager, and support just keeps putting me off.
The icing on the cake: Although CrownPlay claims to operate under an Anjouan license, the required site seal is missing from the website – making complaints almost impossible.
I have now submitted an official complaint to the Anjouan Gaming Authority and cannot currently recommend CrownPlay.
Ich habe als VIP-Spielerin bei CrownPlay regelmäßig 2.000 € pro Monat eingezahlt und spezielle VIP-Angebote erhalten. Nach einem Wechsel meines VIP-Managers wurden mir diese Boni plötzlich verweigert – ohne vorherige Information.
Stattdessen werde ich seit dem 19.06. hingehalten, bekomme keine Antworten vom VIP-Manager und der Support vertröstet mich nur.
Die Krönung: Obwohl CrownPlay angibt, unter einer Anjouan-Lizenz zu laufen, fehlt das vorgeschriebene Site-Siegel auf der Website – was Beschwerden fast unmöglich macht.
Ich habe nun eine offizielle Beschwerde an die Anjouan Gaming Authority gesendet und kann CrownPlay aktuell nicht empfehlen.
The casino is fair in everything but the payouts sometimes take a little longer with the group and only 500 per day and 1500 per week is really little to pay out but otherwise fair
Das Casino ist in allem fair aber die ausszahlung dauern ab und zu etwas länger bei der Gruppe und nur 500 pro tag und 1500 die Woche ist wirklcih wenig zum auszahlen aber sonst fair
Many game providers fair bonus terms and conditions no MAX CASHOUT in the bonus
Viele Spiele Anbieter faire Bonus AGBS kein MAX CASHOUT im Bonus
Many payment providers
Viele Zahlungsanbieter
high fees for BTC withdrawals. With 1500 euros I only received 1444 euros :(
hohe gebühren bei BTC auszahlung bei 1500 euro habe ich nur 1444 Euro erhalten :(
I made a win of about $30,000 dollars and in a month I was only paid an installment of $1,000 so do not upload money to this site which is a SCAM all the 5 star reviews you see are clearly fake
Ho fatto una vincita di circa 30000$ dollari e in un mese mi è solo stata pagata una rata da 1000$ quindi non caricate soldi su questo sito che è uno SCAM tutte le racensioni 5 stelle che vedete sono palesemente fake
I'll remain neutral for now, I've already deposited quite a bit there and won a little but after winning if you carry on playing the winnings are gone very quickly, some games and their free spins are very disastrous but I still managed to win a little, 200 EUR, played this down to 80 EUR and now I'm going to try to cash it out to see if these bad reviews are justified, I hope not, but since it's the weekend now I'll probably have to wait and according to the casino guidelines my money should be paid out by Thursday at the latest and I can't imagine that you wouldn't be able to do this in this time frame since it's only 80 €, without having to constantly communicate with support, I'm excited and hope for good things, so a neutral review for now.
Ich bleibe erst mal neutral, habe dort schon einiges eingezahlt ein wenig gewonnen aber nach dem gewinnen wenn man dort weiterspielt ist der gewinn auch sehr schnell weg,manche spiele wäre deren Freispiele sind sehr katastrophal aber trotzdem hatte ich geschafft ein wenig zu gewinnen 200 EUR, diese bis zu 80 EUR runtergespielt und jetzt werde ich den versuch starten diese auszahlen zu lassen um zu sehen ob diese schlechten bewertungen hier gerechtfertigt sind, ich hoffe nicht, da aber jetzt wochenende ist,werden ich wohl warten müssen und laut dem Casino Richtlinien müsste mein Geld spätestens am Donnerstag ausgezahlt werden und ich kann mir nicht vorstellen dass man nicht in der lage wäre dies auch in diesem zeitraum zu tätigen da es nur um 80 € geht, ohne ständig mit dem support zu kommunizieren zu müssen, ich bin mal gespannt und hoffe auf gutes ,von daher erstmal eine neutrale Bewertung.
Payout is taking a while, so I lost everything and asked for my account to be closed because of gambling addiction, but nothing has happened despite multiple messages.
Auszahlung zieht sich,von daher alles verspielt und drum gebeten mein konto zu schließen wegen Spielsucht aber nichts passiert trotz mehrfacher anschreiben.
I decided to play on this online casino website due to good reviews. At first I was happy at the bonuses and seemed like a legit online casino. Until time came to withdraw. I decided to withdraw a mere $100 to test the withdrawal system. (Being slightly ahead compared my deposits)
After several days I requested and update on the progress of the withdrawal. I was met with vague indifference and told to be patient. Again I tried yesterday at the 2 week mark and again met with vague indifference and excuses. I believe this company is phoney. And don't believe you should use it.
At the beginning I liked the casino a lot, the first withdrawal was problematic, but after 11 days the money came. Now I have been waiting for my money for 23 days. This is not serious
Am Anfang gefiel mir das Casino sehr gut, die erste Auszahlung war problematisch, na ja nach 11 Tagen kam das Geld dann doch. Jetzt warte ich seit 23 Tagen auf mein Geld. Das ist nicht seriös
Unfortunately I can't report anything positive
Ich kann leider nichts positives berichten
My payout has been taking time since 05.08.2024
Meine Auszahlung dauert bereits seit dem 05.08.2024
I think this is a really good site great games good bonuses but my withdrawal of 1200 is delayed 2 weeks almost also max cash out at a time is $750 and they said second to process will be 1-3 days after first but my first withdrawal hasn’t been processed yet almost 2 weeks ago I requested and then I will have to wait a long time for second withdrawal so it may take over a month to get both my withdrawals but other then delayed payouts it’s a great site
I played with a bonus, won around €200, then my game crashed and after that my money was gone. Everything was reset to 0. The first time I was simply abandoned in the chat and the second time I was told that the bonus had expired and the money was no longer there. Something like that has never happened to me before. They couldn't explain it to me and then offered me a free bonus of €20. I declined that. It's better not to play there!!!
Ich habe mit einem Bonus gespielt, habe dann ca 200 € gewonnen, dann brach mein Spiel zusammen und danach war mein Geld weg. Alles auf 0 gestellt. Im Chat wurde ich das erste Mal einfach verlassen und beim 2. Mal wurde mir erklärt der Bonus sei abgelaufen und das Geld nicht mehr da. So etwas ist mir bis jetzt noch nie passiert. Man konnte mir das auch nicht erkären und bot mir dann einen kostenlosen Bonus von 20 € an. Darauf habe ich verzichtet. Besser man spilet dort nicht!!!
I like the offers, the selection of games and also the fast and friendly support.
However, I have been waiting for my (relatively small) payout for 10 days. I ask in the chat every day and always get the same standardized answers. Why does it take so long? I pay to a wallet, but the payout is still being processed!?
Apparently I'm not the only one who has such problems.
So far I can't really recommend it because of the long payout process. It's a shame because I really like the site and the offers.
Update follows.
Update: After 12 days the payment arrived.
Ich mag die Angebote, die Auswahl an Spielen und auch den schnellen und freundlichen Support.
Allerdings warte ich seit 10 Tagen auf meine ( relativ kleine) Auszahlung. Ich frage täglich im Chat nach, erhalte immer die selben standardisierten Antworten. Warum dauert es solange ? Ich zahle an eine Wallet, die Auszahlung ist noch immer in Verarbeitung !?
Scheinbar bin ich auch nicht der Einzige der solche Probleme hat.
Bislang aufgrund der langen Auszahlung eher nicht zu empfehlen. Schade eigentlich da ich die Seite und die Angebote sehr mag.
Aktualisierung folgt.
Aktualisierung: Nach 12 Tagen war die Auszahlung da.
Support
Support
Slot selection
Slotauswahl
Bonus offers
Bonus-Angebote
Payout times are definitely too long. I made two withdrawals, each took 12 days (including the weekend). In my opinion, that's much too long. It's a shame because otherwise I really like the casino and the promotions.
Auszahlungsdauer eindeutig zu lange. Habe zwei Auszahlungen getätigt, hat jeweils 12 Tage( inkl. Wochenende) gedauert. Ist meiner Meinung deutlich zu lang. Schade eigentlich denn sonst mag ich das Casino und die Promotions sehr.
CAUTION!! This is my take on this place as I've just signed up yesterday 22nd March...right off the bat, did not like it, you can't deposit an amount of your choice e.g $32..its minimum is $30aud and goes up in increments of $10,$20 etc...I had issues with 1st deposit match bonus..it wasn't added, secondly, I had contacted customer support (live chat) told them my issue, a female rep jumps on, tells me to hold, then comes back 5 minutes later to close the chat..like as in, she couldn't help me and decides to end our chat session...got bonuses added after 2 attempts...so customer service is crape. The layout of the website and the nativigation of the place..I dislike it so much, it's not like other places, it's time consuming figuring out which tab to click on to get to so and so. Also, verification.. I for one always upload documents/I.d straight after 1st deposit, this place, it states I don't need to verify my account as yet, seems very shady to me...I contact live chat again,and ask if they could provide me with an email address to send my documents to as that was another option the casino stated on their website, we'll, this rep said they can not provide me with an email address as it's confidential therefore they couldn't provide it??? Like what actual f#$k...an email address? Confidential? And the biggest s$^t banger, is their slots are cold as Ice, I've played online for over a decade and I get it, but I'm talking like 30 dead spins not just with 1 game provider, but pretty much the whole lot if them...so their payouts on slots are close to non existent, $50 playing minimum bet 40c gone in under 5 minutes,that's how s#$t the payouts are, like I stated, I've played along time so I know about losses but only a few places I know of that's like this, and when that happens I close my account straight aeay...don't try and win your money back, these places ain't made for you to win. As a resident of Australia,we're restricted from playing game providers such as playngo pragmatic,quickspin and many others, however we ain't restricted here...that in itself is telling me they are able to bypass protocol, rules and regulations...Major Red flag, unless someone can explain how its possible.
Don't be tempted to play here, you'll regret it.
That Australian residents can play game providers that are excluded to Australians
Too many to name
Discussion
CrownPlay Casino discussion
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